Strategic Factory

Material was posted to their website, printed and delivered same day…read more OMG. Perfect and I did not get out of my chair. AWESOME. Thanks Mike.

The UPS Store

3.9

(31 reviews)

I have been coming to this UPS for some time. The staff is quick and efficient. The store is very…read moreunorganized. Cluttered. However, there are different services offered if needed, like Notary, shredding, faxing, coping, lockers and 24hr mailboxes. This is separate from packaging items and delivery of such. It still a nice location if you can find parking.

I go to this UPS to return packages all the time. The staff are always pleasant, very helpful and…read moreservice is fast. The longest I've probably stayed is 5 minutes.

Allegra Baltimore

4.3

(16 reviews)

I placed an order to Allegra Printing through work, after getting several other quotes from local…read moreshops in the greater Baltimore area. Their pricing and customer service sealed the deal in me choosing to move forward with them. Tara and the team were helpful and have a keen eye for small details. They brought to my attention that the logo on poster proofs would have been pixilated once printed. Our order was a bit complicated, since we were having multiple prints shipped to 20 locations. However, the team didn't bat an eye. Shipment was accurate and extremely fast -- from the time the proofs were approved to the moment the posters arrived at their respective destinations, all across the state. I would absolutely use them again and highly recommend if you're on the fence!

You should only use Curry Printing, if you are looking for responsiveness, out-of-the-box,…read morethinking, and high-quality results. I was in town at a conference and needed something done quickly. Thanks to the efforts of Zoey and her team, I received exactly what I needed almost before I finished asking. They were quick with turnaround, responsive when I needed to add to the project and delivered a beautiful outcome. Highly recommend!

Ship & Copy Center

4.1

(22 reviews)

Everything! Christian, Miles and staff are friendly and welcoming! They are courteous and helpful…read morewhether you are spending money for things to be shipped/ printed or just dropping packages off with prepaid labels. Doesn't matter to them, each customer is important to them. They are a class act!

I've been dealing with this Small Business for over 20 years! Mainly while, serving overseas in the…read moreU.S. Army. Remarkably, I've never had an issue, which is a strong testament to their "Customer Service." You immediately feel the "Small Town/Small Business environment as soon as you enter the Establishment. While at the me time; providing professional, clear & concise guidance and service! The main Post Office is OK but if you want EXCELLENT, stress free, reliable service; LOOK NO FURTHER!!! By the way, please check out their website! They offer a multitude of services!

FedEx Office Print & Ship Center

3.5

(13 reviews)

I visited this location to print some documents (because who has a printer at home these days?)…read moreand had a pretty seamless experience. There were 3 workstations where you can access Microsoft Office, design software, the internet, etc. I was surprised that I needed to select a maximum amount when entering my credit card instead of the fees accumulating as the minutes passed. There is also no option to extend your time, which I found unusual and inconvenient. Other than that, I was greeted when I arrived and would not have hesitated to ask for help if I needed it.

I do not recommend for any print orders of any kind. Placed an online order for event posters…read moreyesterday. Came to pick up the order but at first no one could find it under my name although I am listed on the receipt as the person picking up. Finally found the order only to find that at the super high rate of $70 per poster the order was not correct. When I asked for a discount of some sort ... "As a courtesy, " explained the team member "I will allow you to wait in the store instead of having you come back. It will only take about 30 minutes." Not actually courteous though. She continued to express that if I had ordered in the store I could have gotten a discount since the order was incorrect but because I ordered online there was nothing to be done. Not a care in the world for my inconvenience. I couldn't get the posters fast enough from my normal provider and so went to the location that guaranteed fast service and was five minutes away from my office. A five minute pop in caused me a 45 minute delay and I had to cancel a meeting because the posters were not ready after an email alerted me that my order was waiting for pick up. Not one single apology or empathetic gesture. Mistakes are expected and every one makes them. Poor service and response is unacceptable.

The UPS Store

4.0

(45 reviews)

Although the parking is strange... once inside you experienced superior customer service from the…read moreyoung guys who run this place. They are friendly and knowledgeable about packing and shipping services. I never wait in line. As far as value... It is what it is. Everything is high nowadays!

Never, never, NEVER again will I participate in the success of this establishment…read more Poooooorr Customer service and demeanor with a condescending tone. Telling other customers " not to piss him off" for requesting he, curly head shorter gentleman" to complete a task correctly. In the past, I've personally experienced inappropriate behavior for a business servicing the public. May the location lose business and ultimately sell and hire new workers. Date of visit 7/13 @ 5pm. Do better. I'll never return and will share with every person listening. This review will additional be sent to UPS and Yelp.

Pikesville Office Supply

4.7

I used this location to assist in my business needs to print flyers. The staff was very helpful in…read moreselecting paper choices gloss or matte finish to give choices in my flyer selection. I choose to pick up my flyers at a later date to save cost which was very beneficial in saving money. The staff also assisted me to use the self serve printers so now when I return I will be a pro.

Pikesville office supply reminds me of how businesses used to be - - lots of personal attention and…read moreknowledgeable people to help you make decisions. Any projects I have asked for their help on has been completed perfectly. And they have a large selection of any supplies one needs for their office.

Just Posters

I got some signs done there and these guys are simply spectacular! It was the greatest experience…read moreof my entire life, a true epiphany indeed! Plus, there was a really sexy older gentleman with the best mullet I have ever seen working in the back! Yuuummmmmy!!

From the owner: We are Maryland's premiere large format printing company. We specialize in trade show displays,…read morevehicle wraps, window and floor graphics, as well as event / meeting signage. With our large format UV flatbed printer, we can print on any substrate including wood, plexiglass, tile, metal, etc and rout for custom sign to any shape. Give us a call at 410-356-7610 To receive your free print sample.

Image360

I had a customer who came to me with a very last minute order. I spent my morning calling around…read morefor pricing for this customers needs. Wink originally helped me and he was the first person to respond to me with pricing. Right away. Later in the day I ended up going with Signs By Tomorrow, not only because they were the best priced but because Karolina went above and beyond to help educate me on the different products they offer and she even stayed past closing to help me in every way possible. I couldn't be more thankful for their help. They helped me minimized what could have been a very stressful night. Thank you so much! I'm now a customer for life!

I highly recommend National Photo. They did a great job scanning some 1979 vintage 33mm negatives…read moreand producing high resolution prints from the scanned files. I got the scanned electronic files and large prints only two days after bringing them the 25mm negatives. Perhaps more importantly, the Lab Manager, Cindy Aquilar, patiently and expertly explained to me the options and the implications of each options - both technically and economically. The results were spectacular for a fair price (less than the cost charge by rude shop in DC).

I had them digitize 32 videotapes from the 1990s and early 2000s. The entire experience, from start…read moreto finish, was awesome. Brian walked me through the process, and even shared one digitized tape first so I would know what to expect. Then he himself personally digitized all the tapes over two weeks! So much faster than the out-of-town services, which can take months. I am so happy with the results. The videos look great. It may cost more to do it locally, but you are paying for the peace of mind of having it done by a professional right in town, keeping your tapes safe and doing the job right. I can't recommend them enough!

PikesvillePC

4.7

(12 reviews)

Recently had my laptop repaired by Pikesville PC. Eric was great to work with. He keeps you updated…read morethroughout the repair process with suggestions and options for improving your computer experience. He is very efficient, charging a reasonable price for the services performed. Eric is definitely my IT person of choice. Highly recommend Pikesville PC!

My computer fan was making all kinds of noises (basically dying). I called several places and 2 got…read moreback to me. The first one, could not tell you who, told me the fan was built-in to the hard drive and could not be replaced. Bummer! The second to call was Erik from Pikesville PC. He wanted me to drop my computer off. He works out of he home. At first it was a little awkward (don't know why because I also work out of my home) but it turned out to be a good call. He replaced my fan, as well as did some extra clean up to make my computer work better. Apparently he's been doing this for quite some time because my computer is working great! The other thing I like is you know exactly who is doing the work which is always a good thing! Thanks Erik!

Precision Solutions

Material was posted to their website, printed and delivered same day…read more OMG. Perfect and I did not get out of my chair. AWESOME. Thanks Mike.

Herron Printing & Graphics

4.8

(4 reviews)

Would most definitely do business with this printer anytime. Everyone was very friendly, printed…read moreeverything on time and colors looked amazing! Randy helped me out in a bind, and also referred other sources to me for clothing manufacturers in which I wasn't able to find myself. Anything you want, have trouble with or need questions for, this is the place to have it done. My parents have done business with this man for over 30 years, and I'm proud to know and do business with this man as well.

Just, the best. I came in with a request for 3 different design and print jobs, about 350 color…read morehigh quality prints for each, and with a 2 day turnaround for my wedding. They designed all 3 items beautifully (my only direction was our wedding colors), sent me flawless proofs, and had them printed, cut, and ready in 24 hours. They were super accommodating, went above and beyond my expectations, and I'm telling everyone who will listen about how fantastic they are.

Pikesville Office Supply

4.7

BEST of Owings Mills, Maryland Coffee near Strategic Factory

Polo's Computer Repair Service

4.0

(12 reviews)

I had a HP laptop computer that went dead. I called this computer repair service and asked him if…read morehe could repair it or replace the hard drive. He told me to bring it in and he would evaluate the problem. When I took it to his place, he told me he would check it out and get back to me later that day. He called me around 2 PM and told me the hard drive was dead; He would need to replace it. I asked him the price and he said 249.00. He could have it ready by 5 PM. I gave him the OK and I picked it up the next morning. It worked perfectly and I was thrilled. I HIGHLY RECOMMEND THIS SERVICE.

After searching high and low, Polo did an excellent job servicing my printer! highly recommendedread more

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11 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Kathleen R.

9 years ago

I only used this company to support one of the members who was a sales rep for my BNI group. I went and did a tour of the facility which is quite impressive and then went over a list of items that I needed for a Bridal Show that would take place in 2 weeks. My sales rep told me she would get back to me with prices. Two days later she did and I took a look at them quickly before she took the papers back with notes that I gave her. I never confirmed an order. The first item I needed was business cards. My order was sent to a designer who messed up the design that I created 3 times. Then when I asked if they could make them glossy I never heard a reply. The business cards arrived 24 hours before the bridal show. Not Glossy. There were items that I was interested in purchasing but wanted the costs first. A shot glass was the first of them. Without even giving me options I received a design for a glass shot glass. I replied back to the designer and said I was interested in the tin or metal shot glasses not the glass. She stated that the tin shot glasses wouldn't be ready for the Bridal show. So, I told her to hold off on the order. I received a bill for a design fee. The only thing the designer did was take the image of the shot glass off the website they order them from and drag my logo onto the glass. The design was pixelated. The second item I was interested in were thumb drives. I actually really needed these for my clients. The sale rep found pretty cool plane thumb drives which were perfect for my theme. It took 3-4 weeks for them to arrive and when I tested them none of them worked on any of my mac laptops. I was told that there was nothing they could do. It was my fault for ordering a product that didn't work. I was never told that these products did not work in macs. At the BNI meeting I gave all the thumb drives back to the Sales Rep who was suppose to send them to the company to replace them. After 4 weeks I told her it was way past when I needed to provide these to my clients and I had to order them from another company. I was charged $600 for Thumbdrives that didn't work and were returned. Also prior to this thumb drive without asking me what kind of thumb drive I was interested in I was sent a design for a plain thumb drive. Same situation as the shot glass. I was charged a design fee for this thumb drive too. Magazine- I had a magazine that I was giving to clients and I needed to order additional ones. I brought it in to the Sales Rep and she said to send the files in and they would redesign it. She told me it wouldn't be done in time for the Bridal Show and I said then I would wait. I had about half the booklet in a dropbox when all a sudden I got an email saying the design was done... Design for what? I never sent all my files. I was charged a $150 Design fee and never received the design for the magazine that I never gave them. Polo's- My Sales Rep says that she gave me the prices but I don't have the paper nor do I have an email with the prices. When I got the invoice in late September after I had already received the shirts it was for over $325. I only ordered 5 shirts which meant that the shirts were over $60 each. There is no way in hell I would have purchased 5 shirts that I didn't really need for $60+ each. When I asked over in late September what the cost of the shirts were she told me it was $20 per shirt + $90 for the embroidery design + $25 for embroidery that comes to $215 plus tax. Not $323. Not to mention when I came in to try on the shirts I picked out 2 female med & 2 female L and one male XL. When I got the paperwork from your design team the shirts were all messed up and mostly male sizes. I asked my sales rep what sizes the shirts were suppose to be and she told me 2 L & 2 XL. I got the shirts and the XL's are dresses. Also 2 of the shirts the embroidery is already pulled. And it's actually very hard to read since they did it so small. When I questioned the company I was threatened by Scott Stein to have legal action if I didn't pay for the items I never received and I was called a liar. This company does not know how to communicate with their clients or each other. Their work is sub-par and over priced. They don't tell you what they are charging you for and charge your credit card without your knowledge or permission. read more

Lisa I.

8 years ago

Leeanne Elliott has been the epitome of professionalism throughout the course of our seven year business relationship. She has always been a guidepost and has been able to provide expert guidance and wisdom with regard to the products we have ordered, to filling last minute needs without hesitation, always with a ready and willing spirit. Leeanne has assisted us competently with printing and design of products from the first glimmer to the final product. We highly recommend Miller's Minuteman Press now known as Strategic Factory to all those who desire the best in customer care, support, follow-through and competence. Thank you for always making your customer's needs your top priority. read more

Sarah H.

8 years ago

We started using Strategic Factory for a variety of printing services last year. Our Account Exec, Ben, has made my life so incredibly easy. Not only was Strategic Factory able to bring down the costs from our previous vendor, but Ben is such a delight to work with. He is so responsive and helpful that I can't imagine ever having to work with anyone else again. We absolutely love working with Strategic Factory because of Ben! read more

Sarah S.

9 years ago

Could not be happier with the professionalism and attention to detail that I have experienced here. Each job has been done so beautifully and it has been a pleasure to work with Amy and Avi. The jobs have been done on time and the quality has been excellent. I am so very pleased to have found this printer and I highly recommend Miller's Minuteman Press. read more

Sherrie L.

9 years ago

"Your service is so timely! When we place an order it's ready sooner than the date requested! We also love it when you reach out to remind us when it's time to reorder based on that product's history. You are our go-to vendor for printing needs and you're local! Thank you again for your consistency in excellent customer service!" read more

Gail S.

9 years ago

I had a sign that had been taken down during construction and parts were then missing and I was sure we needed to order an entire sign and bracket to reinstall on the wall. The employees at Strategic Factory were so helpful with researching the parts that were needed and saved us money and it turned out great. Gail S. read more

Leigh P.

9 years ago

"I have used Strategic Factory for over 2 years now and am constantly impressed with their service, professionalism, and efficiency of printing all of our promotional items. When my company is in a pinch for last-minute printing, we always turn to Strategic Factory with the utmost confidence." read more

Kimberly C.

9 years ago

OMG - Miller's Minuteman Press/Strategic Factory has provided superior customer service; they are PROFESSIONAL, quick and consistent! They have provided most of my printing and design needs for (2) different organizations and our business relationship spans over at least (7) years! read more

Janeen J.

146

9 years ago

I recently used Strategic Factory to order my job's business cards, and to design our grand opening invitations/rsvp cards for an upcoming project. Their team was so pleasant to work with and they did a fantastic job making our vision come to life! read more

Michelle D.

9 years ago

"Everyone we have been in contact with are awesome. Cheyenne is so good about checking in and following up. The team is quick and efficient." read more

Maggie P.

14 years ago

Great service. Competitive prices. Have used twice for last minute printing needs.

Strategic Factory - marketing - Updated July 2026

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Duckpin

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•$$

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T Stone Limited