Very old, appliances. Had to submit multiple work request in the one month we lived in the unit…read more Convenient yes, daily living with kids - not so much.

The Flats at West Broad Village's "community care team" cares little for residents. They do not…read morehold themselves accountable for the issues raised, and present excuses regarding fixtures to the package delivery system, the broken package room door, gym equipment, or creating partnership/incentives with the local businesses that create "the village" they market . They will say "they are working on it," and months later, the issue still stands. With the exception of the maintenance team, the "community care" team does not care for their own accountability. However, they do care about ensuring you are accountable. For example, they switched the rental insurance system and requested residents upload their new insurance by 9/1. The morning of 9/1, I uploaded the insurance, cc'd them in the email, and they charged a $13 penalty. Do note residents verify rental insurance before moving in, thus I do have rental insurance-- they simply did not choose to transfer the prior documentation to the new system and left the hassle on residents to do so. Additionally, 8/21, I paid $2,536 in rent in ADVANCED based off of the charges in the portal (proof attached). On 9/6, Katina mentioned I owed $63 + the $13 charge but said it would be removed over a phone call. I was very grateful as numerous changes have taken place due to shifts in property management in July. On 7/31, they stated, "Moving forward, your monthly rent will be posted on the 1st of each month. You will still be able to review your monthly charges through your conservice statement, but the official charge will not be posted until the 1st". I neglected to remember this; by paying my rent early I did not see the conservice statement in the portal as the 2 systems are not merged. On 9/6, after I was notified of the $63 by Katina and thought the phone call reminder was very kind -- on the same day, I returned home after a long day of work, to a "notice of failure to pay rent" posted to my door stating I would need to vacate the premises in 5 days if I did not pay rent. A Notice to Pay is a 14-day letter for money-related issues.This notice is used for failure to pay rent. The landlord gives the tenant written notice that rent must be paid within five days of service date or the tenant must vacate the premises. During the pandemic, the original 5 day notice was extended to 14. While it is still listed on Henrico County's website (https://henrico.us/sheriff/civil-process-section/eviction-process/) , it may have resorted back to 5-days following the pandemic-related state of emergency. However, despite the legality of it, I do not have a pre-existing history of late payments. While I did not see the $63 due to my initiative in paying rent early, the documentation of the $2,536 clearly shows that my intent was to pay rent. If the Flats at West Broad Village's community care team truly valued its community of residents, you would think they would have taken the context into consideration prior to posting a notice. Instead, this made me feel as if I am simply a disposable inhabitant of their property. Minimally, giving me to the end of the day to pay the rest of the amount would have shown an ounce of compassion or empathy, but they do not have that. In this chaotic world where everyone is hustling to cover inflated groceries, gas, rent post-pandemic and amidst a recession trying to survive, they are heartless. While West Broad Village is beautiful and the apartment will be beautiful, if you choose to live here, live with zero oversights or mistakes or they will clock you while making no improvements theirselves.

I am handicapped and the staff here has been really amazing with helping me here ... during the…read moreincredible ICE-IN of 2026 Denny even came out to clear my walker so I could make a medical appointment (I fall well enough on my own without ice that my cane could not even puncture). I was really amazed and touched. Melissa rocks! The neighbors I've met seem kind. I'm pleased... except ebery time I get a closet organized, there is some maintenance required and I have to empty the closet and start over. The doors really could use a bit of weather stripping, but towels help.

I truly lived a nightmare there. Parking is an issue even with paid passes. My car was towed with…read moremy pass on the dashboard. Maintenance and contractors made a massive mistake when inspecting the sprinkler system which resulted in soaking my living room and bedroom and no one wanting to take the blame. I had to stay in a hotel for the Thanks giving/Christmas holiday season. the mangement suggested I sleep on my sofa, so I received no assistance from them. My kitchen sink kept overflowing and management/maintence would not listen to me about the problem resulting in overflowing into my living room and drenching my carpet. Roots were growing in the pipes and made the water backup. As a result, they replaced the carpet, but gave me carpet thaat did not match the carpet in the unit without letting me know beforehand. I was forced to live with two tone carpet. My list goes on and on. I felt disrespected living there, even though I paid my rent on tie every month. They raise the rent by hundreds annually. Management is too small for the size of the community. The onsite staff constantly changes. I don't recommend it, but each his own. Good luck!!

The customer service has been great. Lisa has been a total saint working with me through unforeseen…read morecircumstances I've run into while working out a lease.

Do you enjoy being sick from mold and spending thousands of dollars to find out what's wrong with…read moreyou? Do you enjoy being lied to and told there's no problem and to just move out as if it's YOUR problem even after you have clear photos and had mold testing done? Do you enjoy a poorly maintained living space? Do you enjoy having no heat for 14 days during a snowstorm and full days below freezing and getting the runaround? If so, Water Pointe apartments are for you! Bonus points if you enjoy playing games. They'll do fun things like finally fix a broken crawlspace door and put a lock on it after you go in to take pictures of the nightmare below you that's making your apartment inhabitable from musty odor and mold -- this way you can't have anyone test it for proof. They will have zero concern over you or your child's rapidly declining health. They'll demand to run duct cleaning with microbial scrubbers days before mold air testing to falsify the results. When you serve them with papers for a lawsuit, they'll go in the crawlspace the next day to try to remove some of the evidence AND disturb even more mold while they do it and make you and your family even sicker. Send them photos of mold under your carpet that tests high for mold from a lab and they'll ask what you expect them to do, then just ignore you for weeks. They'll tell you after over a week of no heat in January that they picked up the part to fix your heat on a Friday evening and that they'll come by on Monday to fix it, because you know, it's the weekend (but then it's not fixed for five more days anyhow). Too bad for you -- they'll go home to their nice cozy homes. I could say so much more, but who wants to read a book -- you probably get the idea. I know of several others who have been forced to move out because of mold that they deny and they and their entire family have become very ill (both sections of the apartments). Take your chances with your life and move here. It'll be quite the adventure.

10/10 Rating for COLONY AT CENTERPOINTE, Midlothian, Virginia in Management & Maintenance Customer…read moreService, Efficiency, Cleanliness, Resolving any issues, Helpfulness, information dissemination, Art & Creativity, Positive Attitudes, Garden Property Landscaping, Pet-Friendly This PAC Managed Property is by far A CUT ABOVE THE REST! It's a no-brainer - Consider moving in to this lovely well-managed apt rental with a phenomenal staff & the best top-performing maintenance staff. Monthly Events are featured on paper calendars delivered to tenants' doors & are also sent to the apt portal for us to view. In addition, tenants receive text reminder for all events! The latest ones include celebrating National Home-made Cookie Day, Halloween Party, Candy Celebration Day! In addition, the staff prepares home-made cookies put out for all in the lovely Clubhouse kitchen! The apartments are so well-designed with NO wasted space. A Welcoming atmosphere for all!

I want to respond to SV who wrote. Complaints about staff are so off base. I have found our front…read moreoffice people to be friendly and responsive to our needs. They were the selling point and decision maker in my coming here to rent. As for rent, we would all like our rents lower. It is scary being on a fixed income and facing that uncertainty. The maintenance team has been very responsive when there is an issue. If my garbage disposal is a problem they come and fix it. They helped me search the parking lot and found something I had dropped and lost. They could have said they would keep an eye out and forgotten about it, but they did not. And in my conversations with other tenants, I have heard very few complaints, if any. I like the socials, the food truck events, and appreciate any activity that helps me meet other residents. Lori D

Ok so as someone that moved here about a month ago I can so far recommend it Rhonda is great in the…read moreoffice. Apartment is a little small but for me just as a single person it's great maybe even if it was 2 people would be comfortable Rents not to bad it's not super cheap but also not a bunch of money.

Oh my gosh! Our son had researched this place and we as parents were hoping it was a safe, good…read moreapartment complex. We were more than delighted with our agent, Beth Myers. She processed his paperwork in record time. Today is a special day as our son embraces his new life in VA. I feel comfortable having seen this place and the area. I totally recommend this stellar apartment complex! Ps. There's lots around but far enough away from the busy city!

DO NOT RENT HERE!! Run down. Poor management. Even the management company doesn't care that the…read moreonsite management is horrible. They literally just want their rent! Far better places that actually care about their residents!

Broadmoor has been my home for 3.5 year and I finally had to leave as my needs have changed…read more Overall this is a good community that is well landscaped, secure and is close to everything you need, and is staffed with a friendly and helpful management team. Based on my experience, these are the pros and cons. Pros- 1. Location - minutes from Kroger, 7-11, Sam's, Costco, Asian Grocery, Indian Grocery and a ton of restaurants 2. Management Staff- They have been very friendly, available and always ready to help. (Thank you Yaya!!) 3. Service - Onsite service staff and app to raise and follow up on service requests makes maintenance a breeze 4. Security - ADT connected security systems in all homes and connected thermostats Cons- 1. Few of the apartments are older but they have been renovating most of the partners and the new ones are gorgeous 2. Parking - It can be difficult to find spots right in front of the building where there are more cars per apartment. If you arrive home after 9, you might have to park in the additional spots which could be a minute to walk. I definitely recommend Broadmoor!

Love the community and the property manager was professional and the maintenance guys are amazing…read moreas well! I just got home from surgery and we didn't have power and Karen was keeping updates on everything and I think she handled it very well. I would totally recommend this apartment complex for anyone.

I can't speak to the apartment living experience (I've heard mixed reviews), but I live in their…read moresister property across the street and have reciprocal access to their amenities, so I can attest to those. They have free exercise classes for residents four days a week in the Wellsmith gym that look fun -- I just need to actually get my toosh over there at some point. The pool is nice too, and the cabanas are a cool feature. I do prefer the Penstock pool though personally. Wellsmith also hosts mini vendor markets sometimes, and I enjoy those. The folks working the leasing office are pleasant. They've had to re-key my access a few times.

We moved a lot of apartments in for our company with one move in date- Wellsmith had a super quick…read moreturn around time. They were super helpful! Especially Kaitlin Owens and Erin McGrath!