My son was enrolled here for about 2.5 weeks, he left early twice due to being sick during that…read moretime. It didn't work out for my 1 year old so I decided to have someone watch him from home. I paid for the time he was there plus also paid an additional $280 2 weeks advance, 2 weeks he did not go since I pulled him out of the school. They're refusing to give me a refund because I was to have given a 2 week withdrawal notice despite the fact my son was only enrolled there for 2.5 weeks, so that doesn't make sense. I can POSSIBLY understand a company's point of view but as a customer, why are you keeping my money you didn't earn? The facility didn't care for my son those days therefore shouldn't free pocket MY $280. There was always different teachers in his class, never knew them by name, once there were two new teachers in there together in the evening (I'd never seen them before, they were wearing matching polo yellow shirts) and one was complaining about how she is sick (it was obvious too), probably why my son got sick. So if you're testing the waters with new child care facilities keep that in mind especially if it doesn't end up working out!

This center had been a blessing. My daughter started off in an In home daycare which has its pros…read morebut she wasn't progressing. Since she started in August, my daughter has made friends and is progressing each day. She loves when I ask if shes ready for "school". As a single mom, they have assisted with potty training and are very communicative. Did I mention they take DES and very inexpensive compared to other copays! If you're looking for the cheers of daycares, Pima Country is where to go.

This is the first preschool my granddaughter has attended and she loves it! The daily program and…read moreroutine is awesome and I can't say enough about the wonderful and caring staff. She is happy to be dropped off in the morning and still has a smile when I pick her up, which speaks for itself. Thank you for taking such great care of her and all the other children.

The review that was negative seems crazy to me. We have had several family members at the at the…read moreschool. Some are in middle school now and 3 granddaughters are attending now...and I pay the tuition. We love Sonshine!

Really had high hopes for this daycare, as there are few good options on the NW side of town. Felt…read moreexcited about it after the tour but bringing my 1 yr old in quickly became a major source of anxiety every day. My son is typically a very social, happy, and engaged boy and even at our first daycare, which we did not love for similar issues, he at least was very very quick to warm up and happy to be there. This place was a different story altogether and my main and major gripe is with the young ones teacher, Ms. Ryann--cold, detached, minimally engaged. I spent 40 minutes with my son to help him ease in on his first day at this daycare. The whole time I was in the 1 year old room, his teacher did not greet either of us, did not offer to show us where to put things....nothing. I had to go up to her and ask her right as I had to leave. She did barely anything to comfort my son when he burst into tears when I went to leave. All big red flags to me. It continued like that for our whole time there and from the times I was able to check in on the livestreams, it was the same thing from this teacher -- bare minimum greetings or verbal/app updates, no warmth towards my son as he'd walk around crying by himself throughout the mornings, no attempts to get him to join the other babies as she sat in the corner with them like a lazy lump doing no activities any time I looked in. Wouldn't know if she ever did since she never sent a single update picture the entire time we stayed there. Every day when I dropped him off and picked him up, he would totally melt down and cling to me--very different from his typical personality and even very different from his quick and easy adjustment period at his last daycare. The only day he seemed happy at pickup AND the only day we got a single picture update was a day another teacher covered. That teacher actually led art activities and I saw her smiling and engaging with him and the other babies each time I checked the livestream. The difference in his demeanor was night and day, after just one day On top of all that, he was being offered hardly any water while he was there with the normal teacher, as evidenced by a sudden and notable change in his BMs, his desire to guzzle the water I offered him at pick up and from me beginning to monitor the water level of his cup at drop off and pick up (which didn't change at all on multiple days) When we toured, one of my main concerns was that his last daycare wasn't actually taking the babies outside to play at all and we were assured these kiddos went out practically every single morning. I did tend to bring him at the tail end of the time the babies were supposed to be outside most mornings, but there was never any sign of the others being outside. Yet, when I would check the cameras to see if my baby was having a better time later in the AM (about an hour or so after drop off and the time they were meant to be outside), the kids wouldn't be visible on cameras as it seemed they were outside.... I asked about this and was told they werent actually outside at this time, just "watching the other kids play from the door"....because why?? Sounds kind of mean to not let them get their own play time, but make them watch others play...probably just because the teachers themselves wanted to socialize. That's an assumption, to be fair, but not far fetched imo To be transparent, we were only there for about 2 weeks/7 actual days. I let the director know concerns at disenrollment but didn't wait around for her to address them--time is short and everything in my gut was saying this situation sucked for him. The director didn't seem bad, and the rest of the staff was at least friendly on surface level so 2 stars instead of 1 SO happy we switched places, as it was an immediate change in his happiness and demeanor on day 1 and every single day since. We're greeted warmly and he gets right into playing happily. Hes all smiles at pickup, and we get tons of activity photos all day long. They go outside every morning and sometimes in PM and his poo is magically back to normal! Who would have thought warm energy and offering water could make such an immediate and drastic difference

Have had a great experience with my family attending open arms. Had countless issues with another…read moredaycare and transferred over to open arms and haven't looked back since. Caring, friendly staff who actively engages with the kids and creates a comfortable environment for the parents. Would highly recommend - shout out to Kassy who greats us with a big smile bright and early every morning.

childtime has been my home for four years since my daughter began. she was new to daycare just as…read moremuch as myself and I wouldn't change her experience for the world. she's grown into such a smart social butterfly. the daycare itself is very well kept and the teachers have great communication skills when expressing how my child is doing! overall I'd say this is the daycare to go to! management is so helpful and understanding and always meet any needs or answers any questions of concern!

Both of my boys have gone here since they were both six weeks old. All of the teachers are amazing…read moreand they are all so patient. Ms. Dora the director is amazing and super easy to talk to.

My son attended El Presidio for 8 months. It started out chaotic and only got worse…read more I never knew what was going on. My son seemed to always be with a different teacher. I heard other parents complain that theirs were as well. When I asked how his day was, pretty much all I got was fine. No details whatsoever. The school promised there would be a binder for each child so parents could look and see what and how they did during the day. That never materialized. They said we would have parent/teacher conferences, but we never did. Once I was told at 6:15 on a Thursday evening that his class was having a party the following day and I needed to bring fruit snacks. I was told there would be a field trip, but there wasn't. The owners declared that having one code to open the front door is a security problem and they would be giving each family their own code. That never happened. Delivery of school pictures was delayed repeatedly and every time I asked about it, I got a different answer. No one seems to know what's going on. Once, I dropped off a Christmas gift for my son's teacher. Apparently, the front desk staff opened the candy and gave the card to one of the kids. The teacher never received either. Even worse, the front desk staff told me she received them and I later found out from her that she did not. At pick up one day, a teacher told me my son did well in a different class that day. I asked the front desk staff if my son was moving to Ms. Sophia's class. She told me Ms. Sophia left with Ms. LaKisha, the director. That was the first I heard there was a new director. Weeks later, I still never met the new director. Two people at the school said the change was permanent, but two parents told me it was temporary. Ms. LaKisha later told me it was temporary and Ms. Sophia was back the next day. Again, no one seems to know what's going on. All of a sudden one week they took an extra $8 out of my account. I called and asked them to fix it. They said tuition went up. I had no notice of that. The following week, they took out the original amount again. I still don't know what tuition I was supposed to be paying. The first two sets of spare clothes I provided disappeared completely. The school gave me a credit to reimburse me for the loss, but it was still a hassle. After that, the director put his clothes in the front office so they wouldn't disappear again. Apparently, she didn't tell the teacher though, because one day I found him wearing a wet t-shirt and bathing suit at the end of the day. After asking multiple teachers why, I was finally told he had an accident during nap time and the teacher didn't know where his spare clothes were. My son came home with a big scrape on his forehead. No one could tell me how it happened. Another parent told me her child had unexplained injuries. The school is owned by Small Miracles. The only contact information they have listed online is an e-mail address. I e-mailed my concerns to that address and the e-mail bounced back because the e-mail box was full. I found e-mail addresses for two Small Miracles employees in my orientation materials and e-mailed them. They never responded. I asked two different people for an e-mail address where I could reach Small Miracles. They never provided one. No one was willing to address my concerns. But when I e-mailed the same people to tell them I was moving my son to another pre-school, I got a response within 5 minutes that simply said "Thank you." Talk about customer service. On my son's last day, they couldn't find his sunscreen or bug spray, which they were supposed to be using on him. They also couldn't find his bag. What a mess.

If I could give this Daycare a -1 star I would. It started out as Mini Skool when my son first…read moreattended. At first everything seemed great and he loved it. They them transitioned into El Presidio Day School they changed directors and every other week it seemed that my son had a different teacher. My son had constant terrible rashes on his bottom because they failed to put the aquaphore I told them he needs every diaper change I just found out today from his teacher that used to work there (he had moved schools since then) they had failed giving him rice milk even tho he has a milk allergy. My son was coming home always whiney throwing fits and picking up bad habits. Yes he is a toddler and will throw fits but I know when my child is acting different. They had set up cameras in the day care and I'm so glad they did. The teachers had no control over the classroom I see children standing on bookshelves and children fighting with each other while they're is obviously a teacher in sight. I screen shot these photos. Also saw on the video a child running out of a classroom and the teacher running after the child while another child is left on the changing table! I wish I was making this up but I'm not. The teachers would not watch their mouth around the children my dad would over hear them cussing when he'd pick up my son. These people are lazy and my childs development was not improving and his attitude was getting worse. I'm so lucky to have found a new daycare that my son is learning and growing and his attitude is so much better. The state has been to this place 5 times so far with all these complaints. Please do not take your children here.

The school has come a long way since my son has started. The teachers are amazing and I always get…read moregood reports from my kiddo when he comes home about how much fun he has I am glad to have him in the school.

I love this daycare. the staff is not only nice to me but to my kids as well. The place is kept…read moreclean constantly and they don't allow sick kids there. I would definitely recommend this one!!

This school is amazing! The teachers are very attentive. The school is really clean and focused on…read morecreating an environment where the children can grow and flourish. In the time my daughter has been attending she has become more outgoing and has retained so much information! They give the children many opportunities to try new things and always have lessons that broaden their imagination and curiosities. The kindergarten readiness has really prepared my daughter for school next year. She's more responsible and confident. In the younger classes they really focus on what makes each child happy while setting the foundation for group learning. I love to see al the little personalities at play during pickup and drop offs. The school holds many event for the family which the kids love! This school was a blessing for me transitioning from staying home to back to work. Thank you Pusch Ridge!

Parents beware…read more TLDR: The direct school administrative staff including Desiree and Kristina were not helpful and frankly were avoidant, dismissive, and uncaring about a resolution to the same concern. These two individuals are not fit to be in positions of directing a place for young children and families. Cadence Academy corporate were kind & helpful following a challenging situation. We chose Cadence, after months of researching & touring for our 3 month old son when I returned to work after maternity leave. On the first day of daycare at Cadence Academy we had the ability to see the classroom through video access and as an anxious, first time, parents, we watched as often as we were allowed to. Our son spent a significant amount of time in a bouncer. It appeared that he was given attention infrequently by the singular teacher in the classroom of several babies. We received a phone call asking if it was okay for our baby to sleep in the bouncer if he was comfortable. This was not something that we wanted, but as it was our first day at daycare, we were a little nervous about anything going wrong and felt that perhaps this was a helpful recommendation from a teacher in the classroom. Watching the video even longer our son appeared to spend about five hours in the bouncer and did not receive that much of an attempt at having a milk bottle across that time, which was disheartening. We were told that he refused the bottle from his teacher. When I asked Desiree why another teacher didn't attempt to feed our son the bottle she said, "we want him to get used to his teacher feeding him", as though feeding our 3 month old wasn't the priority. After a frustrating first day, we decided that it would be our son's last day as we felt that the teacher was not doing an adequate job of caring for our son, nor was the teacher following the guidelines of the handbook that we were made to read and sign. We spoke with the assistant director, Desiree, and let her know that we were withdrawing our son as we did not want to risk any potential harm or future bad days. Our son has been at a different daycare in town, which has been an absolute blessing. The kindness & attentiveness provided by the teachers at the new daycare and the administrative staff have been wonderful showing us that Cadence really had let us down with just one day at their facility. We thought that our time with Cadence was in the past. That was until we received a notice that we were sent to collections in June, an entire 8 months after we unenrolled our son. We called to speak with the Cadence administrative staff to inquire why we were in collections when we hadn't heard from them since we left in October. We were informed that we owed for the week that he was enrolled & we were also charged a $25 fee for not fulfilling the payment in the first place. The frustrating thing about this is that we were unaware of any outstanding bill. At NO point in time did Cadence Academy reach out to us to let us know that we had an outstanding bill as they had previously had all of our banking information to accept deposits and previous payments. They had our email, phone numbers, & mailing address but no notices or bills came. It took 2 weeks to finally get in touch with someone that could answer our questions (thank you Theresa). Kristina (director) & Desiree (assistant director) were beyond unhelpful. When we asked Desiree who they answered to, we were told "corporate" but weren't given any helpful leads as to who to speak with. Instead we were given the generalized Cadence Academy phone number- which is just a VM & after many calls & messages, not one was returned. It wasn't until we used the websites chatbot to access a live agent who was helpful enough to get us in contact with the regional director. The regional director was able to resolve our concern & pay us back the money (as it was agreed that none of this should have happened given the circumstances). The admin team at Cadence Academy OV should be under review for their inability to do their job effectively.

This kindercare location is the best! We moved our now 10 month old daughter to OV kindercare from…read morea different local daycare and she is THRIVING. The care and attention provided by La Cañada kindercare is miles beyond our first daycare experience. The teachers in the infant room are so caring and have truly made such a great impact on our child's development. They provide meals which are nutritious, updates throughout the day, and also send photos which really give me peace of mind as a first time working mom. The support staff are also great! They are so nice and quick to respond for any questions. The facility is always very clean as well. We love the team at kindercare!

We are so grateful for the experience we've had with this Kindercare location. Aimee and her team…read moretake amazing care of our kiddo. As new parents we were nervous about daycare however they made every single step of the process so easy. Our child looks forward to going to school and we feel it's been an important part of their development.