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    Strauss Raphael MD

    5.0 (1 review)

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    9 years ago

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    Sisselman Medical Group

    Sisselman Medical Group

    2.9
    (21 reviews)

    What I remember is the poor customer service where misleading fliers caused my dad to waste his…read moretime rescheduling an appointment by phone that wasn't as advertised. Apparently, same day availability applies only for existing patients when this is not stated on the fliers. When we arrived, we learned that they are only primary care physicians and don't do allergy testing or specialize in this. The worst part is they blamed a senior citizen with disabilities and other impairments for their miscommunication instead of rectifying their incorrect misinformation that they promoted and entered into their database. When a medical office can't even type a patient's contact info correctly, how can one trust them to maintain accurate medical records when lives may be at stake? This seems extreme, but it reflects a lack of attention to detail as evident from not even having a copy of their own marketing collateral to reference their own claims. My dad was looking to switch his primary care physician, but not after this unaccommodating experience. If the front office were trained to deal with seniors either more empathy or management of expectations, perhaps we would have given this place a try. Instead, three office managers and/or staff ganged up on us defending their perspective of telling us what they claimed that we didn't hear them say. My memory is still good enough to recall that had they stated they were a PCP, we likely wouldn't have proceeded because we would've realized this conflicted with their advertisements. The only saving grace is that the owner is responsive and tried to contact us for addressing the situation. However, this is too late when after patients leave unhappily and when the reply is again defensive by not seeming open-minded enough to consider alternative or neurodiverse perspectives from a patient-centric point of view. This is in part my our healthcare system is broken because solutions don't seem designed from the customer's perspective.

    Way better doctors out there. do waste time. went here for the first time for a physical because…read morethe hours fit my schedule. the thought of changing doctors do to the hours was a bad idea. The only things he did was ekg. hearing test blood work. weight urine test. and he check my breathing and heart with the Stethoscope that's it out the door. . all cloths remained on. even shoes. the past years and present they advertised in the mail. they must be desperate to get patients. i haven't seen any doctors do this. should of known better. now i have to wait another year for a proper physical. all the staff was great.

    Commack Pediatric Associates

    Commack Pediatric Associates

    1.6
    (7 reviews)

    I switched to this dr office from another I was taking my daughter to for the lack of customer…read moreservice and compassion they had. This office came highly recommended. I saw dr. Johnson in my first visit and what a total bust.. she didn't seem to want to be bothered with anything I had to say or questions I had regarding my daughter. So then I started to see Dr.Svitek. And wow what a world of a difference. His bedside manner is off the charts. He's compassionate and caring and really takes his time to listen to your questions and concerns and give you honest answers. My son was diagnosed with a milk protein allergy after a hospital stay at cohens and dr.svitek called the following day to check up on him to see how he was doing. Love love love this dr. The negative to their office is the billing manager. God forbid insurance doesn't pay something she makes it the patients responsibility to "fight back and forth with the insurance to get the bill paid." Like I don't have better things to be doing with my day. That is the medical billers job not the patients job, I even went as far as to calling the insurance company to see what I could do and they said the provider needed to call. I was told flat out that they wouldn't be doing that. I've never came across an office where I was held responsible to do the medical billers job. Last I checked I'm not on their payroll. So because of this whole ordeal I've gotten a bad taste in my mouth. And it sucks because I love the dr. That my daughter and son go to but the billing staff is lacking. Just a warning to anyone looking to go here I suggest you stay on top of your stuff with them since the billing staff isn't.

    You call them and you reach no one to speak to! Their…read morevoicemail says that it doesn't take messages and then it beeps at you with no warning to leave a voicemail. Pretty irresponsible....

    Strauss Raphael MD - physicians - Updated August 2026

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