Stay away from Modern Ford…read more Modern Ford took advantage of a student who was away from home by pressuring them into approving repairs without proper diagnostics. They compiled a long list of "issues" totaling over $6,000. We ended up paying nearly $1,600 for a coolant reservoir and a power steering pump (which the part had to be ordered and paid for upfront), plus an oil change, and they allowed the student to drive home afterward. Once the vehicle was inspected by our personal mechanic, we found multiple serious concerns. Modern Ford did not note a likely oil pump issue or the engine tapping caused by running with low oil. The engine was close to failing. These were critical problems that could have led to the engine locking up and potentially causing a dangerous accident, especially driving down the mountain. Yet none of this was flagged by their senior mechanic. Also, during the oil change, they did not check for metal shavings in the oil, which is a basic step when there are signs of engine damage. On top of that, the oil filter was jammed in place, and the oil used was not high mileage oil. We have called multiple times to get this addressed and have still not received a call back.

purchased new 2026 Ford F150 raptor awesome price beat all the competitors & customer service was…read moreoutstanding. thanks guys!

7 trips, zero solutions and denied knowledge of a well-known Data Control Module issue. I started…read moreout being told it was as simple as a $3 battery in the key fob was dead, to the back trunk on a 2019 Outback was ajar (it 100% wasn't, nor was any other light left on). Then...three batteries later, they still couldn't get the car fixed. My family (Mom-Outback and a Forester, sister with two Foresters) will never be back and will shout from the rooftops how poor the service was at this dealership. Be warned.

Unsavory. Agreed to buy a car with them, head to the dealership for 9am open. Got a call at 9:06am…read morethat they sold it. No offer of deposit or last refusal, no negotiation, no communication. We bought a better car for less from Spartanburg. Talking to some folks in town seems this par for the course. My mom needed help with her hands free calling and because she didn't buy the car there they turned her away. How everyone can know about what kind of slimeball big city culture you're bringing into our kind small town. Forget Modern suburu what about Everyday Decent Suburu? There's an idea.

I've bought eight Toyotas through the years from Modern Toyota Boone and their predecessor.They are…read morealways polite, patient, helpful, honest, efficient, and fair. Guy, the general manager, is committed to taking good care of their customers, even after the sale. All of the service advisors are unfailingly knowledgeable and nice. I also appreciate their shuttle service as many dealers here don't offer that.

I purchased my 2016 Camry from this dealership 10 years ago. I have had the inspection and oil…read morechange/tire rotation service completed here yearly. The last three years I have had bad experiences with their service department. This year I took it in to have the inspection completed only. They found a bulb that needed to be replaced and they wanted to charge me $21.00 for it. I asked them to fail it and I went and replaced all of my turn signal lights for $22. I returned for a re-inspection and had a horrible experience. I received an email stating I needed brakes. The quotes were from $600 to $1800. The service advisor covering for the service manager called me and was professional and apologized. The first inspection did not note any issues with my brakes. The second inspection less than a week later advised my brakes needed to be changed or it would not pass inspection. Either way this is poor business. If my brakes were bad the first time it should have failed then. The second time I felt like I was being scammed. I will not take my car back for service and I will never purchase a car from them.

We were in Boone NC buying some items for our cabin. As a Jeep owner I saw RubiTrux, the parking…read morelot had a lot of fully loaded Jeep Wranglers! They make the Jeep of your choice have all the bells and whistles! You can get a new stock Wrangler and have them install a Hellcat engine and all the accessories to boot. Quality work and reasonable cost.

This review is from a completely different perspective than the others. I'm a grandma without a lot…read moreof knowledge about cars, and I needed something that would get me up and down our very steep road in bad weather. I had purchased a jeep many years ago from another Jeep dealer in town and had a miserable experience, so we went to Rubitrux. They are PHENOMENAL! All the guys are knowledgeable and helpful, but I especially love Clinton. He sold us a Gladiator Mohave that had 4000 miles on it for a very reasonable price. Great vehicle with 35" soft rock climbing tires. I bought a second set and had them studded for winter. He found me a used set of wheels for $400! We have a very large dog that goes everywhere with me, and the rear seat wasn't the safest for him. Clinton had 2/3 of the back seat removed and replaced with a locking goose gear. It eliminates the "leg room" space in back which is dangerous for the dog in an accident. Now I have a place in the car to really secure a firearm if I need to, and it's flat - perfect for a dog bed. The original owner tinted the windows really dark. I didn't notice it until the first time I tried to make a turn in the dark - couldn't see anything out the side windows. I took it back and the first guy who looked at it thought it would have to go back to the tinting shop. But one of their mechanics gave it a try and had the tinting off in 20 minutes. I've had the truck for about 2 years and other than modifications, oil changes and inspections, I haven't had to do anything to it. When I've taken it in for routine service, they've always given me a loaner. Even when they are crazy busy, Clinton works me in around my schedule. I spend most of the time alone in the mountains, and I'm 100% confident they will take care of my truck without taking advantage of my lack of car knowledge. They know Jeeps. Great guys, great company!

I had an appointment. The wait was beyond reasonable. They did not complete the task and still told…read moreme I still had to pay. This service department is the worst Ive ever dealt with. I wish negative stars was an available option

I bought a car from this place and the salesman, his name is Fernando is clueless. He took my ID…read morefrom me and didn't give it back. I had to come back to the dealership to get it back from him. I have reached out to him via text and call and he is never available. I bought the car out of state and the dealership refused to assist me with the registration process. I was forced to register the car in NC instead of PA where I reside. When I asked they gave very vague explanations as to why they couldn't get it registered in PA. They just said "it's a complicated process." Additionally, I was provided a temporary tag and was stopped by the police in Philadelphia who told me when they ran the tag number, nothing traced back to it. I reached out to the dealership regarding this issue and nobody has offered any explanation or resolution. Do yourselves a favor and stay away from this dealership. They don't care about their customers and refuse to invest any time to help them.

I have bought 4 vehicles from Chuck at high country auto sales and everyone of them he has been…read morecompletely honest with me about. The tire blew out in the van I got from him but you get what you pay for I only paid $1,500 for it so can't expect to much for a vehicle at that price. But he told me everything that was wrong with it and also offered to help me find the parts and fix it. It is one of those sold as is deals, however he will still work with you. He also donates a lot of money to charity's all over. He is definitely one in a million. It is not every day that you find a business owner of a car dealership/auto shop that is ACTUALLY honest with you. I will DEFINITELY continue to go to him for car help/advise/or any type of car work I need done.

These guys were so helpful while I was dealing with a more major car issue in a rural area during…read moremy visit. Fortunately, they were able to diagnose the issue and confirm the car remained drivable. They also provided a recommendation of which VW dealership would be better to contact since ultimately I needed to get back to northern Ohio. So here I sit in Winston-Salem awaiting for its repair. I'm grateful to have found them and that they also value safety.

My daughter is a Senior at App State who needed a new battery for her Mini Cooper. Not a simple…read moretask because the computer needs to reset, so telling her just go to Autozone for a new battery was not an option. Assad was able to get her in on the Friday before Parents Weekend, and due to delays in getting a tow from AAA, actually waited for her to get there and make sure the job was done before the end of the day. As a dad who worries pretty much all the time over the safety & security of his girl, I was delighted by the staff's professionalism and caring family attitude; and will most definitely be back for our future service needs!!! :) A+++

Buyer beware. I have screenshots and a full screen recording showing that this dealership…read moreadvertised and sold me a new car with 8 miles on it. At no point did anyone tell us this was actually a fleet vehicle, and we were told the "good deal" was because we were using their in‑house financing -- not because the car had thousands of miles on it. When the vehicle was delivered to us in Virginia, it showed 4,600 miles, the check‑engine light was on, the ABS light was on, and the AWD system wouldn't engage. None of this was disclosed, and the paperwork clearly states 8 miles. When we contacted the dealership, the GM, Adam, was not willing to work out any kind of deal. Our only options were: 1) Take a broken vehicle that they said they would fix, or 2) Unwind the deal entirely. There was no offer to discount the vehicle, no attempt to compensate us, no willingness to upgrade us, and no effort to finance a better option. They made zero attempt to make this right despite the clear misrepresentation. Posting this so others know to double‑check everything before doing business here. This experience was unacceptable from start to finish.

Buy ANYWHERE but here! Get proof they have the title BEFOR you buy!!…read more The sales person, Derek, communicated incorrect information to the finance person and after an hour, we had to redo all the paperwork! That meant driving home in the dark, and in the snow. To make matters worse, Leadership was nonresponsive when I called and emailed several times regarding the registration of a GMC I bought there. A week after I bought the vehicle, Elevation (Derek) required me to print a form and make it and the vehicle available so a Sherrif Deputy could verify the VIN. I completed that the same day Elevation requested it! Then I had to mail it to Elevation, which I also did the next day. Derek called and texted numerous times to confirm I mailed it and kept that up for days. I explained that I have no control over USPS and since they didn't give me a FEDEX number, they would get it through snail mail. I even emailed a copy of the form to Derek immediatly after the Sherrif Deputy signed the form. They received the form in the mail in three days. ​ It took over 70 days to receive my registration! Apparently, they sold me a vehicle with a title they didn't have. When I requested the applicable $1,000.00 NC penalty they owed me for the delay, they ceased all communications. There wasn't even an apology or an email stating that they wouldn't pay, just silence! Elevation does not deserve your business. Get proof that they own the vehicle they are about to sell you!!

My husband tried getting a vehicle here. He was told over the phone that he was approved and to…read morecome in and pick up his new car. Was told to be sure to have insurance on the vehicle before coming in. We drove an hour just to sit there for 2 hours and be told that we couldn't get the car. This is after husband, my son, and myself had our credit ran multiple times. Tried to get a refund on the insurance and of course was told we couldn't get a refund. So, no car and out $200 in insurance for a car we don't have. Forrest continued for 3 days to tell my husband he was trying to get him a car and then says sorry can't do it but he'd get us our refund for the insurance. Still haven't heard back. Don't recommend going to this place at all.

I mean, this Autostar Nissan dealership and service center is definitely deserving of a 5 star…read morerating for what it means for a car spot. I have no problem coming here to this location, as I do another one in Charleston. The employees are courteous, kind, and quick to respond and complete service work, and they never try to up-sell me with needless stuff. Somehow, every time I go to another Nissan in SC, they try their hardest to bamboozle me and say I need to spend $400-$800 for the safety of my car (fake!) but when I come to Autostar in Boone, they are always honest and my bill is never more than $100 for service, and is usually much, much lower. When I'm sitting in the lobby, almost every employee greets me and asks whether I need help, yet doesn't try to con me into purchasing a newer vehicle. Awesome stuff that I can sit here and truly relax while waiting on my car to be serviced. This dealership is located in Boone so it's not busy as others I've been to in more urban cities, which is also another advantage. Also, the music they play is good and relaxing (eg, Mumford and Sons playing now) and not annoying, which truly affects my experience. Phew. Great job Autostar!!