While the quality of glasses Eyecare Plus provides is always great, their staff situation is an…read moreabsolute mess. Multiple times I've come in the middle of the day for pickup and have found they are closed for no reason posted anywhere online or on the door. They also frequently lie about the status of any orders. I was told my new glasses would be ready after a week and after three weeks of no news I contact them and they just so happen to come in the next day. Same thing with a pair of contacts that they straight up admitted to forgetting to order. It's frustrating for a place to advertise pickup anytime but not actually have that amenity. Would recommend for their quality and pricing but if you value honesty and punctuality I would steer clear.

This store is horrible possibly worse than the green hills location. I'm assuming they don't…read moreunderstand customer service & value? I walked in to check in after going back and forth from the green hills location. As soon as i'm checking in to pick up my order another worker cuts me off and asks the employees what they want from Kroger. This is not the first time i've came to this location before the employees are taking food orders and/ or eating , unprofessional. The lady helping me was extremely nice, but while eating her candy drool hit the table from her mouth, disgusting. After all of this not only did they "forget" to tell me my insurance was out of network. I paid nearly 700 dollars and for compensation for all of this i was giving a spray cleaning solution, thanks i guess. Would not recommend

I've been going here for several years. Not sure what has happened to them over the past few years…read morebut visiting their office has become extremely frustrating. Today, I had an appt for 11:45. For the last several days, I've gotten text message reminders, voicemails, and emails reminding me of the appt. Yesterday, I was asked to come in 15 minutes early. This morning I rec'd a text that my appointment was moved to 11:30. I changed my plans around at work to accommodate. I arrived at the front desk at 11:25. I filled out one sheet of paper and they copied my insurance card. I sat down in the waiting room at 11:30. The waiting room had 5 or 6 people waiting when I arrived. I waited in the waiting room for 50 minutes. I asked the front desk why I was asked to come in early and my appt time was changed and no one had a clue. I ended up leaving. Based on prior visits, surviving the waiting room doesn't mean you are on the fast track to leaving anytime soon. Once you pass that hurdle, then you get to read the eye chart. Then back to the waiting room - or if you are lucky, on to your room....to wait. Then after 10-20 mins Dr Trapeni will visit. They you are rushed out to the saleswoman who pushes overpriced lenses and frames. Beware, she gets upset when you tell her you just need a copy of your prescription so you can order your glasses online for half the price. They have always quoted me $300ish on basic glasses with none of the fancy lenses and add-ons. My insurance pays $200 towards that amount. However, I learned a couple years ago, I can go online and get the EXACT same glass, plus all the upgraded lenses for less. For instance, had I gotten to see a doctor today, I was going to order online and get name brand eyeglasses (with upgraded lens) and sunglasses for $240 - TOTAL, that means only $40 out of pocket for TWO sets of glasses. This practice couldn't come CLOSE to that price. I wish I could say the extra expense paid for better service, but after waiting 50 minutes for nothing, I don't think that's the case.

Dr. Trapeni is an outstanding eye doctor. Having said that, it takes more than just the boss to…read moremake a good experience or a bad experience. Well, the front desk staff really makes a rough mark on this establishment. The main front desk person is abrupt, harsh, and inept. Sadly, this is making me not want to go back even though I really love the care of the doctor.

Best place in the Boro for eye care, with the best doctor, Doctor Jennifer Drake and the latest…read moremost modern equipment.

We recently relocated to TN looking for an eye doctor and Dr. Smith & staff were very helpful &…read moreprofessional. They have the most updated technology to give you an accurate diagnosis. I will definitely be back next year for my yearly checkup.

Dr. Lisa Williams is a phenomenal eye doctor. She was able to see some residual tissue, or, a…read morecloudy capsule, in both my eyes. She referred me to my ophthalmologist and he was able to clear-up my eyes with a simple laser treatment. She will do a new eye exam after the treatment free-of-charge. The office is tiny, but the people are awesome.

As a retired healthcare provider myself, I was amazed at the incompetent scheduling procedure of…read moreSouthside Clinic. Primary and supplemental insurance information held with both Medicare and a large, independent company was provided. On the day prior to the appointment I was told that the Clinic was having difficulty assuring existence of the insurance, stating that I could pay out-of-pocket, or reschedule. Accuracy of my Information provided was validated along with the statement that 2026 deductibles had been met. This was obviously their error, but the coldness with which the associate interacted was quite offputting and led to my cancellation. Without knowing of the quality of the service, prospective consumers of it may be well served to consider the scheduling and financial focus.

Very professional. Detail-oriented. Great "chairside" manner. Exam pricing is very reasonable.read more

Great optometrist! Dr. McNeely is so nice. I have been going there for years. I never feel…read morepressured to buy anything after my exam.

I had a friend recommend Dr Nance as she is good with people who have thyroid issues (it impacts…read moreyour eyes). I went and she was terrific. She diagnosed me with dry eye which I didn't even realize I was struggling with. I just thought it was aging. She treated me and gave me a detailed exam. She takes her time, answers any questions. Recommended me to take a high quality fish oil for my eyes. I have now been coming here for 3 years and am very pleased.

Dr. Nance is fantastic! She takes her time and really listens. It's obvious she sincerely cares…read moreabout her patients. My daughter had an issue with contact fitting and she went above and beyond with the kindest and most professional assistance. The administrative staff is excellent, too. They are very efficient and responsive and great with insurance!!

What a great eye practice in such a convenient location! The entire staff was friendly, speedy, and…read morehelpful. Dr Ballard was extremely knowledgeable. I've struggled with eye issues in the past that other doctors were unable to help me with. Dr Ballard is the fist eye doctor that was knowledgeable about my condition. I've already recommended this practice to many friends! I will be going back!

Always a professional and pleasant environment as we have been going to them for years.read more

I really look forward to seeing Dr. Hyatt each year. He has taken care of my eye needs for several…read moreyears. He referred me for cataract removal and did great follow-up. His staff has been friendly and very professional.

Dr. Hyatt/this entire clinic is AMAZING, ethical, affordable/works with you and small plus? SUCH a…read morepeaceful waiting room to sit in with YouTube Nature magical video's on a wide screen TV and gentle music = rate a ++++ experience!