Therapists are great (Chris rules!) But the business itself is really a mess…read more Front desk is completely absent and oblivious to patients most of the time, where someone is there. More often than not...no one is there at all. Appts can be significantly late, too often. Their billing Dept. and process though...what a joke. They have a written policy...that they break over and over. No statements, no record of treatment, no treatment codes, no explanations at all, in any fobrm/way. Months to get ANY info about costs...long after miltiple visits, again violating their own written policy! Have recieved TEXT MESSAGES ftom an unknown number as an 'invoice'...with a link to a random pay site. SCAM.. or new (super shady) billing practice that breaks every one of their policies??? Who knows!! But bro, trust me! VERY poorly run and managed business!

I wanted to share my experience at Union Physical Therapy, because I think there's a genuine…read moreopportunity here for growth -- particularly around how front desk staff interact with patients. My PT appointment happened to fall on an already difficult day. My doctor's appointment ran 30 minutes over (something entirely outside my control), which made me late for my scheduled visit. I called ahead, let the front desk know I was en route via Uber, and offered to accept a shortened session rather than cancel. What I received in return was a firm "no" and notice that I would be charged a $100 no-show fee -- for an appointment I was actively trying to make it to, that would have only cost me a $40 copay. I understand that late policies exist for good reasons, and I respect that. What gave me pause was the complete absence of flexibility or empathy in how the situation was handled. Healthcare is rarely a straight line -- delays happen, systems are complicated, and patients are often already navigating stressful circumstances by the time they arrive at a PT office. A 5-minute conversation that acknowledged that reality would have gone a long way. There's also a certain irony in a physical therapy practice -- a field built around patience, recovery, and meeting people where they are -- having front desk interactions that feel more transactional than compassionate. Bedside manner isn't just for clinicians. The front desk is often a patient's first and last impression of a practice, and that interaction sets the tone for the entire care experience. I'm not writing this to be harsh. The therapists themselves may be wonderful. But I'd encourage the practice leadership to invest in training front desk staff on de-escalation, patient communication, and the kind of grace that makes a difficult healthcare journey a little more manageable. Patients who are trying to show up -- even imperfectly -- deserve to be met with some of that same effort.

This is my third time going to EM for PT care, and I continue to be impressed by the skill and…read moreattentiveness in the providers. I love the team model they use, and really feel supported in getting the most effective treatment because of it. In this sequence, I've only worked with Gabby so far. It's been 10/10 from the careful attention to my issues and figuring out the right pace to the personable professionalism. There are no guarantees in healthcare and I don't want to get ahead of myself, but I've been dealing with chronic pain for a few years and had kind of given up. It's been ten days of exercises and my pain is reduced and I'm sleeping better. Just really fucking grateful right now

Picture this... you're lacking motivation to get a good workout in on your own... other fitness…read moreclasses just aren't cutting it for you... so you give Experience Momentum a try and never look back because you pushed yourself to do hard things and had a blast all the while. At least that's what my time there has been like, and I've met many others through the years who share the same sentiment. I've been taking classes for 5 years here. The reason that I come back every day isn't just for the workout, but for the community that they've built. Nothing is better than lifelong friendships that were forged in the iron paradise while squat cleaning. Anthony and Pat are not only some of the most knowledgeable coaches that I've ever had, but they make every class fun and approachable. It doesn't matter what your fitness level is, they will find a way to make the workout scalable for you.

I recently returned from a trip to Bhutan and the quality of care and patience from Melissa at…read moreProformance Rehab leading up to my trip made all the difference. I made it to the top of Tiger's Nest! 5 hours hiking time for 6.76 miles 2,567 ft elevation gain 10,000+ feet elevation at top bone-on-bone + multiple other conditions in knee and ankle Her quiet instruction on PT home exercises, use of props, and hands-on to build strength and flexibility in my knee and ankle gave me the confidence to experience one of the most physically challenging events of my life. Thank you to Melissa and Proformance Rehab for never giving up and going the extra mile with me!

I had ACL surgery at the end of April and have been working with the team at ProFormance Rehab…read moresince that time (about 4 months). My primary person is Rob but I also see Janice. They are both amazing and the service they provide is of the highest quality. I go twice a week for an hour long session which from what I understand is longer than most sessions due to their focus on quality of the rehab and relationship. Rob and Janice both are the perfect blend of physical therapist, coach, and mental health counselor. That blend is something I need given the 9-14 months of rehab required before getting back to skiing. I would highly recommend ProFormance Rehab to anyone looking to help fix existing issues or even to prevent future issues by proactively addressing areas where your body might be weak.

Melissa is great she really to time and care of me with my ackes and pains. She truly wanted to see…read moreme in a place where I didn't need to see a PT on the regular, which I respected. The office has everything that you'll need, and it's an easy place to get yourself back together.

My wife has been seeing PT here. At first, we thought there was no parking, since it is on 45th,…read morenear the university. However, to our pleasant surprise, it has parking across the street, in the commercial parking lot. They will give you a parking tag to put in the car. The PT has a different opinion from other PTs, and my wife thinks he is on the right track. She has been feeling better after 2 session. The staff is friendly when we try to make more appointments. Very patiently waiting for us to look through our schedule. It is a big space, with smaller private rooms on the side. And the lobby waiting area is a good size and chairs, and coffee table.

This pt practice was referred by very close friends. I received very good care for a painful knee,…read moreincluding exercises to increase joint and leg strength.

Boijunction Sports Therapy helped me recover from my ankle injury. Their expert staff welcomed me,…read morelistened to my needs, and outlined an excellent recovery plan. I was impressed with Stepnenie's experience, knowledge, and attentiveness. While doing PT she encouraged me and gave me various at-home physical therapy exercises. I would highly recommend Boijunction for whatever injury may befall you. I was happy about my recovery but sad to say goodbye to their team.

Not only is Paige absolutely awesome and extremely well educated (Ph.D.) but she is also very…read morecaring, attentive to my body/needs, and is helping me get more mobility back in my right leg. After only one session with her, there was marked improvement. Seven weeks later I've made even more progress and will be continuing weekly sessions. In addition to reviewing and updating my care plan exercises each week after making sure I know how to do them, she prints a copy for me, and updates my online care plan. I am able to view videos of each exercise on IRG's website in my personalized care plan, which is super helpful. Also, Cierra is a pleasure to work with. I appreciate her attention to detail and her willingness to help WRT scheduling and answering any questions I may have. We've worked together to schedule appointments one month out at the same time each week, which helps with planning. I wholeheartedly recommend Paige, and I am blessed to be in her capable and caring hands again. I had been a patient of hers a few years ago elsewhere, and I'm exceedingly grateful we reconnected. She is an angel amongst us. Bonus: IRG accepts my insurance.

I did a program here for recovery from a physical injury. I would recommend this team and this…read morelocation. The receptionist Cierra is amazing. She is organized, helpful, quick at any customer-centered computer work she needs to do for patient requests. She is friendly in an energetic but not loud way. I felt like she was being good with privacy but also proactively helpful. I appreciated that she wore a mask properly (2023 covid surge at time of this review). The location is hard to navigate so leave extra time before your first appointment. The building has stairs at all the entrances except one and the one with an elevator is the farthest from the parking lot, If you can't use stairs be sure to park on Wallingford ave and go down the ramp to the basement entrance, or park at the southwest side of the (free) parking lot and walk up Wallingford Ave. Parking is plentiful except when kids are being dropped off for daycare, at that point it's adequate. This is a franchise business and it has some annoying franchise features, such as asking for ratings. Ratings create an oppositional relationship between patient and caregiver, especially when you are asked to reduce a complex interpersonal communication like a caregiving relationship down to a number between 1 and 5, and the pressure to give people perfect scores. We shouldn't be asked to rate our caregiver as part of a symptom progress survey. It could disturb our and their treatment mindset. I also think that the 40-45-minute appointment format with all documentation being done during the patient appointment puts pressure on the practitioner. It seems like a sink-or-swim situation that would favor experienced and confident practitioners over new graduates. If the patient has a lot of issues to report and discuss, the patient documentation requirement will take away from treatment time. This situation is one that glaringly shows how there is too much business-mindset interfering with providing healthcare. That being said, I worked with Dr. Paige Vivian and this is a well-run clinic. I felt like my care was nuanced and that Dr. Vivian was able to adapt to my lack of interest in using their very comprehensive app/website for therapy tracking. They have an extensive library of exercises with videos and references that make it easy to do your home program between office visits, and I appreciated their facilities at making well-organized printouts (on a superquick instant printer) so that I could refer and track my work for the week right on each exercise printout. The exercises were also grouped in a logical order, though I don't know how much was Dr. Vivian's expert management of details vs their software system features. The whole clinic is spacious and relaxing, with lots of lush plants, clean facilities and organized equipment. They did seem pretty consistent in changing pillow covers and spraying down tables between patients. I have seen MUCH WORSE in franchise clinics. The folks that work here are dedicated and clearly very hard-working, and able to focus in on patients with different needs and communication styles. In some cases in spite of the way the business has been set up. I would recommend this location.

NOT RECOMMEND FOR PEOPLE WHO VALUE KINDNESS Before I tell my…read morestory, I want to acknowledge that I've been to physical therapy three times in the past for previous intensive sports injuries resulting from wrestling and cross country. I also volunteered as a student athletic trainer for four years in high school. On 07/16, I chose to try AMI Physical Therapy to rehabilitate and resolve tightness in my upper back and calves because of the reviews and the proximity to my residence. When the time arrived for my appointment, I stood outside the door for 10 minutes, as they didn't provide me (beforehand) with the door code (which is required) to enter. During that time, I called the number listed on the door as instructed, but received no response. I was only able to enter when a mail delivery person let me in. Next, when it was my turn to consult with my physical therapist, Aaditi Gokhale, she was extremely rude to me throughout the entire process. As someone with ADHD, I have to remind myself to slow down, and Aaditi politely mentioned this once. After that, I made a conscious effort to slow down, reiterate my thinking, and keep my responses concise. However, she remained extremely condescending and dismissive of my concerns. Before we went through the consultation process, I explained my intentions and goals with PT, specifically that I was seeking muscle release, scraping, etc. She immediately laughed it off and said those were just temporary fixes. While I understand her perspective, I mentioned that I have lists and numerous resources for strengthening my muscles, as I know my body well and how to accommodate it, and was really just looking for this aspect with PT, yet she insisted she knew better and essentially dismissed my input as invalid. She became visibly irritated when I used terms like trapezius or labrum tear shoulder, seemingly perceiving it as if I thought I knew more than her. While the consultation process was demeaning and insulting, I shrugged it off and was still ready to proceed with PT. But again, she was completely impatient, rude, and belittling, explicitly saying, "Did you not watch what I did?" in a very condescending manner and adding, "I am only going to show you this once." This was extremely irritating, yet I still treated her with respect and professionalism. On 07/17, I called at 8 a.m. to reschedule one of my appointments, as we had booked out six weeks in advance. I was able to reach the office quickly and successfully change the appointment. I also wanted to ask a quick question about the focus of future visits and whether we could leave a note about my original request for muscle release and scraping. I was put on hold and transferred to Aaditi Gokhale. I greeted her and began to express my concerns, but before I could finish, she said, "Say that again," followed by, "Is this important and urgent right now? Because I need to go." I replied, "No worries, I just wanted to leave a note. I didn't know I was being transferred..." but she cut me off and said again, "Is this important? I don't have time right now." After that interaction, I was truly baffled by how rude she was and decided to cancel all my future appointments. Even though the location is within a five-minute distance from my residence, this experience was so disappointing that I would rather find another clinic that is actually willing to listen and accommodate my needs instead of handing me a pre-printed sheet of exercises I could have found online. Based on my observations this day and my interaction, this location would probably be beneficial for older adults on simple muscle strengthening exercises, but for younger, intensive athletes (I am 21), this is not your place. I'm sorry to the other physical therapists at this location, who are probably phenomenal people to work with, but this experience with Aaditi Gokhale, was truly upsetting. Thank you.

I have had 10 joint surgeries and had extensive experience with physical therapy. My one experience…read moreat ATI, the university location, Seattle experience I could not imagine worse therapists have no idea what they were doing, worse management, worse treatment, my therapist was incompetent and a homophobe. research on the Internet quickly disclosures of the company is mismanaged financially, in violation of rules and regulations, as in numerable complaints against it for its business patches and therapeutic services. Quickly research and you will find that there is a page dedicated to complaints against ATI with the Better Business Bureau. The company can most succinctly be described as a house of cards, and if you don't understand that, let's catch to the point, a house of lies! https://www.bbb.org/us/il/bolingbrook/profile/health-and-wellness/ati-physical-therapy-0654-88375005

I love this place! The doctors, therapists, and staff is so friendly and caring and I love how the…read morechiropractic care and physical therapy is all in one place. The open concept creates such a nice environment that feels extremely welcoming and comfortable. I get such good results from coming here and the exercises I get to do are both creative, effective and fun. Highly recommended!

First want to start by saying Tangelo is great and they will help you fix yourself but docking a…read morecouple stars for the experience I had yesterday. I called ahead to check about insurance for my husband they said it was covered (through premera) turns out it's covered after you hit $3200 out of your own pocket.. which you'll do pretty quick I think they assume by giving you a treatment plan of 2 times a week for 8 weeks at $180 a pop. Maybe I should've known this but also feel like this should've been clarified when I called over the phone. Either way I still would've sent my husband just didn't love what felt a bit like a bait and switch. The chiro was late. They "ran out" of parking passes, we ended up having to pay for parking because we went over the 90 minutes, that was just kinda the cherry on top. Overall they will help you get better just posting this for transparency and so maybe going forward they'll be more forthcoming with their customers.

From the super clean facility to the incredibly diligent staff, this office exceeds expectations at…read moreevery turn. Kelly has a magical ability to identify problem areas through touch alone, and it was exactly what I needed given that I couldn't always pinpoint the problematic spots myself. What shocked me the most was that you leave feeling noticeably better every time. The value here is exceptional. You'll never feel rushed or oversold, just supported and steadily improving.

Everything has gone well. I woke up with a frozen shoulder last October, and I am 75% back. I had…read moreno warning pain or numbness. I just woke up one morning and I could not lift my dominant left arm to wash my face, shampoo my hair, or put on my seatbelt without debilitating pain. I can now do all the above with some stiffness and no pain. I would not have made it this far without physical therapy and my physical therapist Cheyenne. When my sports medicine doctor told me it might take a year to completely heal, I didn't believe it. Now I do. She also warned me repeatedly that if I did not stretch every day, I may not regain full function. She did indeed scare me. She gave me one steroid shot that felt awesome for two weeks. The second shot, 3 months later, lasted a blissful 2 1/2 months and I took advantage of the absence of pain by adding an additional PT session a week.. Cheyenne provided me critical training and support, and helped me make demonstrable progress. I always feel better after PT than before. She has the innate ability to find an exercise or two or three that addresses my shoulder stiffness, stretches the appropriate muscles, and hurts--but in a good way. The stiffness is not static as it abates and seems to shift around my shoulder from week to week. Sometimes it seemed futile because I would make progress, go to sleep and then wake up in pain and with limited range of motion again, but over time I have seen real progress. And that is mostly due to Cheyenne, her support--kindness, empathy, encouragement, and humor--and her ability to provide effective training and treatment. Cheyenne kept me motivated. And she gives the best massages. She knows how to maximize range of motion through stretching, exercise, and massage. The staff are friendly, patient, and more than competent. Scheduling and billing always go smoothly. All the therapists here are great and effective. The center has a big workout floor with all kinds of equipment. The atmosphere is fun and welcoming and supportive. It is a healing place. I accept that I will probably still be here in October, which is an achievement in itself. If not for Cheyenne and SRS, I might have left earlier and never completely healed.

Chiropractic medicine is new to me, but I went to MindBody Med after a sports injury that affected…read moremy ribs. I first visited a doctor (not at MindBody) who x-rayed my ribcage (no breaks), and told me to use anti-inflammatories, blah, blah, blah. Still in pain, I went to MindBody and met with John Chevigny. He listened to what had happened, assessed what was going on, and then helped fix my injury. After my first appointment, I was doing so much better, like a 75% improvement over how I felt when I walked in. I saw him two more times to address the injury. Will definitely go back, think they do a great job, super comfortable practice. Highly recommend!

I've been coming here sporadically since Julie Londergan days. Then the husband/wife team who took…read moreover short term. Now it's John Chevigny. He is great. I don't come often, only when my body is not feeling right or just feels misaligned. He can fix me in 1 or 2 sessions. I probably come 1-2x/year at most. When massage therapy doesn't help, I resort to chiro therapy.