Have been using Premier Ortho for years and have never has a bad experience. Recently have seen Dr…read more Mostello for a shoulder issue and he answered all my questions and the treatment has been working 100%. All the NPA's and Doctors I have seen in the practice either in Elmer or Vineland have been exceptional. Have always been able to get an appointment in a timely manner and never have I waited more than 15 min for my appointment. Unfortunately my insurance has changed and I have to find a new ortho. Hopefully I can find an ortho practice as good as Premier.

You're better off driving north like Cherry Hill. Definitely don't recommend Premier for anyone…read morethat wants an actual doctor rather than a money hungry physician.

I want to give a shout out to Danielle Francis who is a PA with Premier. She is my absolute…read morefavorite to see for my knees. She is precise, concise and very friendly and always willing to answer my questions even if I've asked them before. She is excellent at what she does. 10 out of 10 EVERY.TIME. Elmer office Receptionists are great as well!

Call is answered by an automated service. I waited on hold 10 minutes before an actual person…read moreanswered the phone to make an appointment. Then I was told I had to show up an hour and a half (90 mins) in advance for an x-ray -she said they don't do the actual x-rays on site so I would have to go through AMI imaging first-conveniently located in their parking lot, while I'm assuming it is also a separate charge. They want to be certain the x-ray is complete and so I have to sit and wait 90 minutes so I don't keep the doctor waiting - what?? What about keeping ME waiting? Or I could drive the 20 miles (one way) days before the appointment for the x-ray, then show up again the day of my actual appointment. Why is it that all of the other ortho offices I called told me they take x-rays on-site without waiting to see the doctor? Does Premier know there are other ortho offices and doctors you can see that won't make you wait on hold, jump through hoops, and be totally frustrated just making an appointment? So glad I found another ortho group with an appointment (sooner) with x-rays on the spot and no additional hours wasted of my life! My issue was already resolved by another ortho group (who was excellent), xrays on the spot, and my Premier appointment was still another week away!

Have been a patient for a couple of years now. These folks are competent, friendly and pleasant. A…read moregood experience from the minute you first talk to them. Dr. Adjari is a wealth of advice and information.

Staff is great. Charlene is very helpful..read more

They take my insurance said are taken patients but 6-8 weeks out asked to make appointment was told…read moreno they want all my info ss# ins# ph# n they will call in about 8 weeks or more to then start up appointment! B/s

Dr. Dendrinos is a very personable doctor. He speaks to his patients in a way that makes them…read morecomfortable. Also, I have been pleasantly surprised by the nurse. However, this review is for the reception and front desk. I have never, ever seen "professional" behave so poorly. From when they greet you to when you are checked out it shows a total disparity from the way the nurse and the doctors behave. I have walked into my appointment and had the lady at the window just staring at me catching me off guard as if to start a conversation with her. I have said good morning and it's as if you have not said a word. The lady at check out usually gives you poor instructions and you have to call back when you realize you got only half of the instructions. This lady is also very antipathetic or lacking people skills. But what broke the last straw was that my wife had called explaining that she had a headache for several days. She called for an appointment and the lady who answered the phone asked my wife to explain her symptoms to then say "we have nothing available. We are full until January". After my wife insisted that she needed to be seen, they offered her something the very next day, but at a time that she couldn't be at the office. They said they would call her back. Several hours passed before my wife called and asked if they had checked. The lady said that my wife could not be scheduled, but never called back to follow up. My wife ended up going to the emergency room. Since Dr. Dendrinos is hour family doctor, the emergency room ended sending the report over and literally in a few minutes my wife was called from Dr. Dendrinos office wanting to follow up and this time offering an appointment. I understand that they may deal with difficult people daily, but if the doctor (who is the boss) and the nurse can be nice and proactive, then everyone else can do it. My suggestion is that if you don't like your job then it makes sense to change your career and not make people pay for your disgruntlement. My suggestions to Dr.Dendrinos is the culture in any team is extremely important. Everyone should be trying to do the best and showing the best face for the patient. I understand, people can be difficult, but it is important that everyone represents to earn the trust of patients. If the first thing one encounters is a long face and no courtesy, then one is better off going somewhere else. Lastly, being proactive is extremely important especially when a patient may not know how serious is their condition. If there is no opportunity for an appointment, well that happens, but the front desk and receptionist should be sensitive and at least treat people with kindness. Our experience is that the people at the reception have no clue what kindness means. Best of luck, but we are moving on from here.