Started out great, had friendly service at the storefront. Purchased a bed frame. They no longer…read moreoffer in store pick up so you are forced to pay delivery fee regardless of size of the item. Bed frame was delivered and was 6" longer than was listed on the website and therefore didn't fit in our small bedroom. Very disappointing considering we specifically selected this model given our space constraints. Cannot trust measurements online. When returning, had to defend my story with images of it not fitting in the room in order to get the refund which took four days to "approve". Once they accepted the return, I then had to keep the bed frame for over three weeks due to pick up driver availability. They finally picked up the bed and no refund was processed on my card after four business days. I had to call Mobilia support and inquire. They only issued the refund after I called and provided my card number. So, had I not called or kept an eye for the refund they would have just kept my money? Nice furniture for a decent price if you're looking for mid-line, but I will not be shopping here again. If it doesn't work out, it's a nightmare to get your item returned and refunded.

We recently bought new furniture at Mobilia back in April and we're still waiting on our dining…read moreroom table to arrive. We were told that it would come in June, but we still don't have it because it hasn't arrived at the port of Montreal. We've been told to call back in September. When we went shopping in store our experience was good with the sale representatives there, but the delivery people who dropped off our dining room chairs, a bench and lamps were rude and dismissive. I had asked for the delivery guys to wear masks before coming into my house because I explained that I had a newborn. One of them put up a big fuss saying that he has been wearing a mask for 2 years and he is tired of it. He also said that he has kids of his own as if this justified him not wanting to wear a mask in my house as per my request (so much for client service and respect). He refused to come in to set up the lamp, so he put it together on my front porch and was about to leave it there when I called him out for it. I politely explained that the delivery was supposed to be "white glove service" meaning they put the items together and place it where you want it in the house. He didn't like that. I had to argue with him to put on a mask and to put the lamp in my basement, but he eventually did. The other delivery guys didn't bother to assemble the other lamp and dining room bench - my husband ended up having to do it. We liked the product offerings at Mobilia and that's why we bought from there, but the client service is awful once you leave the store. Fair warning to those who decide to buy furniture here!

I boat a sofa and love seat and two dresser for $10,000.00 on August 4th 2025. They delivered two…read morelove seats instead on October 2nd, I went to the store and after a lot of fighting they agreed to change one of the love seats for the sofa I ordered, I have to wait another 6 to twelve weeks. After they picked one of the love seats we tried the reclining mechanism in the other love seat which is manual, it did not work and we were not able to fold it back. They said they will send a technician to repair it after the weekend. In all it is a very bad experience.

Purchased a sofa with help from a very helpful person; Rima. The sofa was delivered and set up by…read moretwo very helpful gentlemen who provided additional information and tips. Thus far, I am very happy with our purchase and the whole sales and delivery experience. I highly recommend Sofa World and Rima.

Buyer beware. Beyond bad customer service. Delivered damaged product and customer service who don't…read morehelp the customer or provide service. Do not buy from them

After 18 years of faithful service, our leather sectional was due to be replaced. We visited a…read morestore across the border that we love to go to, because not only is their customer service stellar, but their prices are excellent, and everything they sell is made in Canada. Nothing they sell is from the far east. We fell in love with a reclining love seat by Bugatti Design. And, then we saw the price tag. Yikes! Trying to find something close, but without the price tag was next to impossible. We like nice things, but are of modest means. We visited a few more stores to explore options, including Structube, which is one of our go-to spots. But, wait times are ridiculous to have stuff arrive. And, it's from the far east. Mobilia was on out visit list too. But, alas, same thing. The stuff we liked that was Canadian made was out of reach. We did find one that we liked, but also from the far east, with a 6 month wait time. Upper Room wasn't even really on our radar, until I noticed that they also sell Bugatti Design. They had the one we liked on the floor, but they also had many other Canadian made options. Anabelle was our salesperson. Very personable. Best of all, if she didn't have an answer to a question, she went to find out. No off-the-cuff answer to quickly close a sale, as found in WAY TOO MANY stores. We settled - and fell in love - with a love seat from Palliser. Canadian made, and a quarter of the price of the Bugatti. Deposit made. Fingers crossed it arrive in February. I'll update this review once delivery is made.

Expensive. Incompetent. Non-existent customer service…read more My wife and I purchased a reclining loveseat from the Nepean store. There have been several problems, with ZERO useful response from the UR. To be clear, we visited the showroom, sat in the model of chair we wanted, tried all the features and placed our order with the salesman for more than $4000, including tax. We were very clear when placing our order that the loveseat, as assembled, would not fit through our passageways, and were assured that (after he went away and said that he checked) that the shipping dimensions were smaller than the passage. We were told the delivery would be in approximately 3 months, and that we would get bi-weekly updates on delivery status. So, what actually happened? 1. Bi-weekly updates happened once. A couple more trickled in, including one to say delivery was delayed until mid July. Mid July came and went, with no word from UR. We asked again. Early August we were told. Mid August it arrived. 2. The loveseat arrived fully assembled, and the delivery guys disassembled it while while it was balanced on the top step of our porch. However, when disassembled, there was still a middle back support which made it too big to properly pass through our home. So, the delivery men damaged a wall and scuffed our recently painted wall. Not tragic, but this is why we asked before we bought, and were either lied to or the salesman was just a clown (which I suspect based upon the following {3.}). We reported this, and were asked to send photos, which we did. Two weeks on, no follow up from the UR. 3. As mentioned above, we sat in and ordered the model of chair we liked. It had powered recline, powered headrest, and POWERED LUMBAR SUPPORT. Upon ordering, and handing over more than $2000 as a deposit, we eagerly awaited delivery. 5 months later, the loveseat arrives. A lower model, WITHOUT LUMBAR SUPPORT. Apparently, the clown of a salesman ordered the wrong model. Which we could have figured out earlier had we decoded the model information on the invoice. But there was no information on the invoice, we had to find that on the website, after the wrong chair arrived. As well, we had sat in the floor model, tried out all the functionality, and clearly stated that this was what we wanted to purchase. And what was on the invoice clearly showed everything we expected, manufacturer, product line, powered reclining loveseat. Anyhow, I phoned UR last week to tell them about their screw-up, and ask what can be done. "We will make an investigation" I was told. Apparently, investigations go into the same dead letter box where they send reports of delivery damage. So, my advice regarding the UR is to avoid them. Or maybe go in to see what you like and then buy it from someone honest and competent. UR appear to be neither

One of a kind Victorian and modern furniture. Reasonable prices. Bought a living room and family…read moreroom.

From the owner: Our store bring to you amazing home furniture design , high quality with affordable prices.read more

I met with Jake the first time I walked in the store and it was obvious that he has a passion for…read moredesign. He walk me through the store and gave me advice on different pieces. I ended up buying several coaches (Ligne Roset) and Lighting (Bocci). It has been a year now and I love the pieces and I am grateful for all the useful advice.

so I went to this great store trying to get product that never showed at a nearby store (across the…read morestreet) great professional service and surprise I actually got my leather sofa within the time frame allotted to me...no excuses...my credit card only charged with my permission...what a change from my experience last year...I stand by this store and its service...

We went into Blueprint Home to see what furniture offerings they had available since we just moved…read moreinto a new house and needed to furnish it. We loved that it's a local store and we try to support local in our purchases whenever possible. They have a variety of furniture on the floor as well as decor of all kinds. The team at Blueprint Home was absolutely great! Karrie and Kim were very knowledgeable and helpful when we explained to them what we were looking for. We could tell that they are passionate about what they do and actually care about providing excellent service to their clients. We ended up buying a Lind leather couch and love seat for a good deal. We ordered them in July and we were expecting to receive them at the end of November, but the shipment arrived early November instead. It was a pleasant surprise! The white glove delivery experience was amazing and we're very content with our overall experience with Blueprint Home. We're planning on going back to get more furniture and decor there in the future. We highly recommend them!

Yesterday i went to return an item. I was told the returns was down as the person dealing with this…read morewas not in. I asked to see the manager to discuss this further and upon the manager arriving I got the exact same response. I asked the manager whether I was able to able to exchange the product for another item and if there are able to manually write down the item for which i had a receipt for and was still declined. When the manager noticed my frustration, in-order to get rid of me I was told to please go ahead and make a complaint if i was not happy about the service. Me personally being in the customer service business I definitely though this was highly un-professional and that this situation could have been dealt with better or for CT to have a back-up plan in place.

Just when my husband were about to give up our search, we found Emporium. How is it that we've…read morelived in Ottawa for years now and not known that it existed? Apparently they've been there for 32 years at that location. High quality solid wood furniture. Large selection. Custom available. GREAT service. Ryan can discuss your needs with you, and takes your investment seriously, both financially, and for the comfort and pleasure of your home. Good design sense. I *highly* recommend you visit Emporium!

We ordered a custom made table and chairs for our kitchen from the Emporium on Main Street in…read moreOttawa and were told we would have the finished set in 6 to 8 weeks. It is now 14 weeks later and we still do not have our furniture. Multiple phone calls to the owners have been made and we still do not know when we will receive our table and chairs. We were led to believe that our furniture was being made by the owners and they finally admitted during my last phone call to them that our order has been out sourced. Where and to whom I do not know. I made a down payment that I truly regret making. I will never purchase anything from the Emporium again and caution everyone to avoid custom orders at this store because the owners over promise, raise expectations, and do not meet their deliverable deadline. Further, they have misrepresented themselves as on site furniture makers. We fell for a great sales pitch and are now dealing with poor excuses. We have a sinking feeling that we may never receive our table and chairs. If the owners treat everyone this way, they do not deserve business.

I found the buying experience at ML to be very satisfactory. Within the last 6 months, I bought a…read moreceiling fixture for a bedroom and three exterior lights for a garage and porch light. Both times we were served by Tim who could not have been more friendly and helpful in aiding our purchase decision. I will return there for any future lighting purchases.

The staff was very nice but I don't think they had any idea what they were doing. We bought four…read morelight fixtures total, two of which were basically hallway light covers. They sold us light bulbs that didn't even fit in the light. We also bought this hanging pendant light: http://www.multiluminaire.ca/en/ecom/catalog/?search=grey%20pendant#&name=sku&value=096125. And once we paid to have it installed, we noticed one rim is bent. Basically looks like it sat in their warehouse with other products on top of it. I wouldn't shop here again.

Linen Chest sells linens, lol, but also other housewares. It's a bit like Bed Bath and Beyond. It's…read morea popular place for Wedding Registries. It's also Canadian. Prices are average, comparable to similar places like Bed Bath and Beyond. They do have sales and quite a few clearance items. They are good if you are in need of bedding and need to buy ASAP. I personally rarely have urgent deadlines to buy items, so I prefer to shop at places like Homesense, Winners and Marahalls, where prices are cheaper, but I may not find what I'm looking for on a particular visit. The store is bright, large and spacious. Staff are nice. Not my kind of store personally, but I can see the appeal and I like that they are a Canadian company. The store is in a plaza (same plaza are Ikea and Corbeil Appliances). Lots of free parking.

I bought sheet sets, numerous pillows, and bathroom accessories along with bed at Linen chest on…read moreiris. The sales person insisted I needed a box spring even though I had told him I had a had a bed frame which had held my previous 2 king matresses. Prior to delivery, I went in to discuss this with the salesperson and managers who agreed it wasn't required. The managers, Janis and Katie were unbelievably rude for customer service and Katie even agreed that it wasn't needed. I will certainly share my experience with anyone looking to shop there. They are strictly looking for you to spend your $8000 and walk out the door. To the owner, perhaps a staff refresh is in order?