I really debated writing this review, knowing the weight my reviews carry being a yelp elite member. With this being a family business, the last thing I ever want is to hurt a reputation or cause them to lose business. But after talking to others who had almost identical experiences to mine, I felt the need to share and hopefully spare one other person what I (and many others) went through with the practice.
I had a wisdom tooth that needed to come out, but one morning it cracked and I was in horrific pain. The office I wanted to use couldn't get me in quickly, so I scrambled to find someone on my insurance. After calling multiple locations without appointments, I came upon Strull who was able to get me in within 2 hours. What luck, I thought.
I arrived early and filled out all of the paperwork, it was easy. After a short wait I got X-rays done and waited to see the doctor. He came in and confirmed we would have to remove the tooth today, which I was prepared for. He numbed me and I ended up waiting in the chair for over an hour as he tended to patients in other rooms. By the time he returned the numbing had started wearing off, so he had to numb me once again. Another wait and then it was time.
I have had one wisdom tooth removed at a different office previously & it was a piece of cake. I was in the chair not more than 5 minutes and recovery was wonderful. This process of getting my tooth out took 40 minutes, lots of yanking and cranking and drilling. Even when I showed visible discomfort there was no communication on what he was doing, this is why it's taking so long, etc. Once the tooth was out I was handed a paper with care instructions, being take ibuprofen and acetaminophen together for pain morning noon and night. I paid and was on my way.
The pain was excruciating, although I kept up on the medicine duo and salt water rinses. Fast forward 4 days and I now have dry socket. I'm asked to come in and have them look at it. The receptionist filled the gap with gel and I waited to see the doctor. This time his father was working and he came in, said "this is going to be uncomfortable" and pulled a small piece of something from the hole. Crying in pain, I felt so upset with the entire process. One of the dental assistants came in and said "so the oxycodone isn't touching the pain?" I was FLOORED. Apparently they had called in a prescription for pain meds and forgot to notify me. Never once mentioned it and I went days and days in pain thinking that Tylenol was my only option. They handed me a gel filled syringe to help the dry socket at home. I broke down crying and left extremely unhappy, telling myself I would never go back.
It has now been 13 days since my extraction and I am still in pain and out of gel. I called and asked if they'd be able to give me more gel and maybe call in an antibiotic because clearly it's not healing as it should. I was told I'd have to come in for them to call in amoxicillin. I could understand if I was calling asking for pain meds, but antibiotics that could have been originally prescribed shouldn't require another visit. I told her then I will just go without because I don't want to come back in. She said nothing and I reiterated my "that's okay, thank you" to make sure she heard me and was hung up on.
This has been the single worst medical experience I have had in my life. Their motto is "be treated like family by family"... I hope this is not how family is treated. I will be seeing another oral surgeon for the other 2 teeth I need removed and hope this review helps someone in their decision on choosing an oral surgeon. read more