Paid for a year membership and didn't go for 3 months due to a car accident. Returned today and my…read moremembership card somehow disappeared and I no longer have a membership. Never had this issue at a commercial gym that actually tracks memberships in a computer and not a note card. Ridiculous.

After taking a gap semester and moving in with my Dad due to my mom's passing, I signed up here…read morejust to have an outlet and to mourn in my own way. She used to work out at this same gym during my karate classes as a kid. For 6 months this place became where I worked through a lot of stuff that had been buried. Got to know the owners, the regulars, and just overall cool people that go there. Everyone I met there is super respectful and the place goes back a long ways. I've since moved back to Austin and graduated but I owe a lot to this gym and the people in it. Shout out to Bobby for always taking the time to have a talk with me.

I love it here. It's 24/7. Class rooms only for up to three people at a time and there's multiple…read moreclassrooms. You get a real workout in every time. And most classes can work within your schedule. I personally enjoy the Warrior class. It's intense. Very intense. But it gives such a good workout. The added heat benefits make me feel great. Would recommend this to everyone

I recently went out of state and worked out at 3 different Hotworx locations. I learned very…read morequickly how amazing the San Marcos location is. All 3 of the other locations had dirty floors, mold on the walls, the entire studio had a terrible smell, and the bathrooms were filthy. While the staff was nice, it was very clear to me they DID NOT have the same level of pride in their studios. I could not wait to get back home and work out at my studio where I know the studio is clean and the staff take great pride in their work!!

San Marcos Activity Center is a good place to go for a workout. The center has different classes…read moreto choose from for a good workout. I would recommend the yoga classes. The center has cardio machines, swimming pool, and a weight room. The prices for the activity center is very reasonable. The staff is very friendly and helpful.

I attended a conference yesterday at the San Marcos activity center. It is easy to find and a very…read moreclean facility. The people at the front desk are super helpful. I was there all day and noticed that despite tons of people going in and out the bathrooms were kept in immaculately clean. This is definitely a place I would recommend, if you need to hold an event. I noticed they have lots of activities and quite an active little place.

Join them when they first opened. Went through the initial frustration of them being too popular…read more Struggling to find parking then learned the routine that the college kids are less prevalent at so I can get in and get my workout done. Absolutely love this gym!. Staff is very friendly. They have some good trainers on hand and a lot of friends now among other members. For me one of the highlights is seeing somebody that you know is struggling to get in shape and they continue to show up. I always try to seek those people out and make friends with them and encourage them because I was that person at one time I was over 36% plus body fat. I was gassing out just walking upstairs. I was very obese... I put in the work I put in the effort I put in the time the macros, the diet, etc. I lost the weight and a large portion of this transformation was done physically 100% at this gym. Of course diet and attitude had to go in it

Didn't even go once so I wanted to cancle but was told I cant and would still be charged 2 months…read morebasic membership and a anual even tho i have no intention to use this gym anymore. 1 we can't even afford this crap and 2 they're just money hungry thieves. 3 the childcare never has room for more kids. I hate this bs. I want to add to my review they did nothing to help me but re quote the stupid membership agreement after emailing them so again still bs hate this gym they only want money dont get a membership. I highly suggest anyone who signs up that is not happy to report fraud to their bank. Don't bother responding to their email in your review response they don't do anything to help you they just want money

On June 15th I tore my biceps tendon off the bone in an accident. I had surgery on Monday June…read more20th. I was at home recovering for a week, trying to make it back work wise for the second week and finally in the 3rd week I started to think about mundane things such as my gym membership. I called up management and asked for a credit for the previous month, to put a freeze on my membership moving forward until i could recover and was told they were looking into it. I received a voicemail letting me know that the month that I was initially injured was impossible to credit, and that the charge for the next month, due in 3 days was "too late to stop or credit". I called today to discuss and had the General Manager Andy Alvarez tell me that he would have his supervisor call me back. I asked for his supervisor's name and was told his first name only initially as when I asked Andy for his name, then finally and reluctantly was told Joe Henderson. I explained that I would likely be cancelling my membership after over 4 years and was told that was fine. No care at all for my experience, my injury nor my 4 year membership. I am genuinely surprised and did not expect for this situation to end up with my cancelling my membership, but I can't in good faith give my money to someone that treats their customers with such blatant lack of care. Besides the gym being extremely limited on many basic machines and other equipment, it is also run by people that will hesitate to give you their full name during a complaint by a customer. That is ridiculous and unacceptable in almost any industry. This experience will be shared by me to anyone that inquires about my recovery, in addition to friends and family on a Facebook post to come. I can't believe the complete lack of care for my situation, but in reading other complaints on here it seems to have happened before. Update-my situation was resolved by Joe Henderson to my satisfaction. I have updated my review but still feel that leaving this post for future reference by other members may be helpful.

New manager is awful, after canceling my membership when I came in and brought a guest the…read morefollowing day (which I never had a problem doing before I cancelled my membership or with previous management). She made a big fuss and was talking really aggressive about it to me trying to make me look like an idiot for no reason. All because I canceled my membership with them. Would not recommend to anyone unless you wanna pay almost 60 dollars a month for a small but decent gym. Overall the management before was a lot better.

Best gym!!!! I've been a member of this gym for almost 2 years while living in town, and I still…read morewant to continue commuting from San Antonio to this gym (while I still work in San Marcos). The staff members are great, the equipment is excellent, and if something is out of order, they fix it right away.

This has become MY HAPPY place! I try to go at 6am when classes are offered and get my work out…read morein! All the instructors are FABULOUS! I have never felt so graceful and strong! If you have ever THOUGHT of trying Pilates... do it!

I would first like to say that place feels so dirty, the staff is so rude and they don't take care…read moreof it and second of all they throw their trash out the dumpster and thats not professional for business!

I cannot say enough good things about this place! Phoenix Fitness is about quality, not quantity,…read morewhich is a rare thing these days. For one thing, Rocky is one of the most supportive, encouraging, and positive people I have ever met. She usually teaches the A.M. classes, and really pushes us on the TRX bands while watching our form. Sharee runs the afternoon TRX along with Rocky or Georgie and has a different routine, which helps switch things up. She is really good with instruction, especially for beginners. I love the TRX classes here and always leave drenched in sweat. What a way to start your day! I've been meaning to take their Boot Camp and Mobility classes, but life gets in the way. I hear they are just as awesome as the TRX classes, though. They also offer Zumba and Yoga during the week. Zumba is offered every day of the week, except for Sundays. Sylvia and Julianna know how to shake it! I tend to run into things and people, but it's still fun. Not only is all the staff friendly and helpful and super awesome, but the members are as well. They have become my support group in my quest for a healthier life, and help push me when I want to give up. I have a lot of fun and am working toward my fitness goals at the same time! I love this place!

I loved the friendliness, quality, and the atmosphere. I took Fanny Priests postpartum yoga class…read moreand she is my favorite in town. I decided to sign up for personal training sessions to help with getting toned after having a baby. The sessions were good but I felt like it really wasn't geared towards post natal clients. I signed up for sessions 6 weeks before our out of state moved (never moved that far before!) I paid for my last 4 sessions up front and ended up missing two because of the move and was out $80. I suppose that was my fault but still wan't too happy about losing the cost of two workout session. If I was told up front there was no refunds I probably would have tried harder to to make those sessions before my big move or I wouldn't have paid for 4 upfront! I wish more would have been explained to me!