I have to trust Liz IDK but she keeps up on trends and new hair techniques, she used clay one time…read moreto lighten my hair, then next time foils, and next time toner....at usually 120 to 180 a pop....very pricey speaks eloquently and does not gossip in her shop.

Definitely not mixing this up with another salon as the owner suggests (there aren't many to mix it…read moreup with anyway in saranac lake). Plus I would never forget where I got this haircut. I talked about the experience with a few other people as well! Telling it exactly as it happened, so perhaps the policy had been changed but I don't appreciate the owner saying otherwise. Owner needs to accept that not everyone always walks away happy and that not everyone will leave a 5 star review (and if they don't, it's not because they were mistaken on where they went!).

Massive foil job 4 days ago with "honey" highlights. Still have a root line with lots of grey and…read more85% brown hair that is a bit mousy. I clearly requested to cover the grey and keep being mostly blonde, and honey highlight sounded great. I was offered a great idea for a fix after this, but I declined. Holly is a very nice person - I am glad so many people had a better experience than I did and I am sorry this did not work out as I thought it would.

My bridal party and I had the BEST time with Holly and Chelsea! Her in house salon was such a…read morebeautiful and relaxing space to get ready. Everyone's hair was so stunning and intricate, it exceeded any expectations I had! And on top of all of this, Holly and Chelsea were both so fun to get ready with. There was no stress or rushing, just a lot of laughing and happy tears at how gorgeous everyone looked. Thank you River Rock for the best start to my perfect day!!!

I had a little spa day this past weekend, the spa was clean and relaxing, but what by far made…read morethis an amazing day for me was Kenzie my massage therapist, from the moment I met her, she was professional, polite and gave me by far one of the best massages I've ever received (& I've received a lot), I will definitely make the 3 hour trip back for another and I have already told all my friends in the area to go request her, she rocks!!

Beautiful spa environment in the Hotel Saranac. The receptionist was very pleasant. My daughter and…read moreI checked in and they provided clean robes and slippers. We spent some time in the steam shower then showered off a bit before going to the sitting room and enjoying some tea and lemon water. The massage therapists were wonderful and calming. Good session! Overall a clean and calming environment to brighten up our vacation.

I had a very disappointing experience and would strongly caution against booking this salon…read more I reached out on December 2nd to book a hair styling appointment for December 13th at 12:30 PM for a 3 PM wedding. Sarah handled the call and emphasized that I needed to "actually show up," as she would be coming in specifically for this appointment. While that comment felt odd, I agreed because I really needed reliable styling for a wedding. After the call, I sent a follow up text to confirm the appointment, which she confirmed. The day before the appointment, while already traveling to the area, I sent a courtesy text asking whether a wash was included. Only then did she respond with, "So glad you texted me," and informed me she could no longer do the appointment at 12:30 PM and instead asked to move it to 9 AM. That was not possible for me, as I already had another appointment at that time. This change was communicated less than 24 hours before the appointment, and only because I proactively reached out. After I explained that I could not move the time and that this was for a wedding, I received no response at all. By that point, all other salons and stylists in the area were fully booked, leaving me in an extremely stressful position. I understand that things come up, but for event services, especially weddings, clear communication, reliability, and follow through are essential. The lack of advance notice and complete lack of follow-up made this experience incredibly frustrating. I would not recommend booking if you need dependability.

I got married at Golden Arrow Resort and chose Sarah because they referred her. I live 4+ hours…read moreaway I was highly reliant on their referrals. Immediately there were red flags. When I needed questions answered she was barely responsive. I would have to text multiple times to get the simplest answer (e.g What time do you need to start? Can you recommend extensions? Standard questions. I'm still waiting to hear back about extensions, btw,) but I digress. In planning a wedding, you have to pick your battles, so I gave her a pass for being non responsive. I gave her a pass when she was 30 minutes late. I gave her a pass when she forgot tools she promised to bring. I even gave her a pass when she charged me $100 MORE to clip in a few extensions. (The irony being how many times I asked about extensions & how that would've been a great opportunity for her to say she would charge me an additional $100 on top of the already $125 to clip in a few extensions...Especially when my hair was down and took her less time than anyone else's hair,) yet, this gross lack of transparency is not even the reason for this review. THIS is why I would never ever recommend her. First, my hair looked NOTHING like the picture I showed her. Not even close. It was over sprayed, matted down, & the curl was coming out within MINUTES. When I got my dress on, looked in the mirror & saw how half of my hair was straight & half was curled, she had already left. She couldn't even wait until my dress was on. She had JUST finished. My bridesmaids & photographer were texting & calling her over & over to come back. She had to still be close. They called from their phones, from my phone. Didn't matter. She never responded. I'M STILL WAITING on that response. My Wedding was in September. It's December. I assumed I'd hear something. An excuse, an apology, an offer for a refund. Something. Anything. I've gotten nothing. The worst part is, since we all had to run around & try to find a way to fix my hair we were so late that pictures had to be bumped to cocktail hour which I had promised our whole party we wouldn't miss. On top of that, no one could fix what she did so my hair looks horrible in all my wedding photos. So, she botched my hair, caused me a ton of anxiety, & screwed up a timeline I had nailed down for a year, all because she didn't give a sh*t about me on my wedding day. So, here's me not giving a sh*t that this review will effect her business. Brides. Go somewhere else. Anywhere else. She's unresponsive, shady, lacks talent, and morals. And if Golden Arrow still has her on their referrals list, remind them of how poorly she treated me and my loved ones on my wedding day.

RIP my spine forever...my posture is terrible, I don't stretch, I have anxiety that manifests…read morephysically in my neck and shoulders, and am truly a massage therapist's DELIGHT! Lucky for me, Katie at the Mirror Lake Inn spa grabbed her hot stones and got to WORK. The 80 minute massage I experienced was truly next level relaxation. I made the appointment for a Friday one week before, and was so excited to get in. The spa itself is gorgeous, though a huge bummer that the sauna and locker room aren't accessible at this time due to COVID. I took a walk through and had envy for everyone who got to enjoy that level of LAVISH. Still 5 stars even though I didn't get the full experience. Staff was fantastic and you can't beat the location. This is the biggest, splurgiest "treat yo self" I'll do all year, as an 80 minute hot stone massage ran me more than $200 with tip. She's not cheap but I will continue to rationalize this experience in my head as 100000% worth it. The need to not pay attention to anything but my back feeling better for an hour was a gift only $200 can buy. This business page is confusing and the photos are more indicative of the INN then the spa. I stayed at the next door high peaks resort and did a service here, and you do not have the stay at the inn to enjoy the spa. Happy relaxing and thank you to Katie and the team at the spa for such an awesome experience!

Disclaimer first - I did not experience the spa, just the Inn. The Inn is spectacular. We were…read morehere for two nights. The Inn looks out over Mirror Lake with spectacular views of the lake and Adirondacks. Our room was large, comfortable, and beautiful. The Inn amenities include small lake front beach, indoor (heated) swimming pool, and the largest hot tub I've ever seen in my life. There are three dining options - upscale restaurant, casual bar (they share the same 4 diamond restaurant kitchen) and a waterfront pub. We spent time at all threes spots. Food and drinks at all were perfect. A great place to stay for a romantic getaway.

Great! In Plattsburgh due to work and couldn't take my hair another day, so found MasterCuts on…read moreyelp and five stars later... Quick, inexpensive and i like my hair. Thanks!

Master Cuts is always convenient for me and they do a good job. I prefer to walk in rather than…read moremake an appointment. I'm always welcomed at Master Cuts and they always fit me in. I don't ask for a specific stylist. They all seem to listen to what I want and do a good job. It only takes 10 minutes to cut my hair. Most other places, I can walk in and ask for a haircut and there are three stylists doing nothing but they turn me away becasue they have appointments in the next 15 minutes. It's a bad business practice as well as bad customer service. If they are already in the shop, why don't they want the extra income??

Courteous and friendly service, got a short haircut exactly as I wanted when I wanted it. The…read morehaircut has grown out beautifully and I am going back today for a trim. I will be a regular. Thanks, Janie.

I have had great service over the past three years....but I made an appointment. I was not a walk…read morein like Danielle who complained her eyebrows did not receive immediate service. Thanks Mary for the great haircuts !

Amber and her colleague Andrea did an amazing job providing hair services for my wedding this…read moresummer. Planning even a small wedding in 2020 is an exhausting and endlessly challenging task. But with Amber's support, arranging services that were safe and professional was straightforward and simple. Amber was consistent throughout the planning process and thought creatively about how we could work together to create beautiful hair styles. She brought my dream to life, as well as the visions of my bridal party members. Amber is a delight to work with and I would highly recommend to anyone looking for a exemplary professional for their wedding or special occasion. Thank you for helping us to feel so beautiful on my big day

Let me start by saying I LOVE the ladies at Rustic Roots and they're great people. Jenna has been…read moredoing my hair for over a year now and does a great job. When she relocated, I decided to try working with Amber. I was a redder/chocolatey brown when I first came into the salon. We lightened me up to a really pretty dark orangey blonde, but it was still a little too warm for me. So I went back to Amber and asked to be lightened up a bit more just a little less orangey, but instead left completely bleached blonde and totally fried, and it was not a good look. Desperate and two days away from a wedding, I asked her to tone me down to an ashy brown instead. I left the salon with a mix of grey, purple, brown? and green hair. My naturally curly hair was absolutely fried and pin straight from the damage. The next day I went to another salon and they fixed my hair up fabulously and you wouldn't even be able to tell it was multiple colors originally. I was the second person coming from Rustic Roots to get their hair fixed that week. My hair is now dyed back to my root color so I can leave it alone and let the damage grow out completely. My once kinky curly hair is now half curly/half straight and fried to a crisp. I hate leaving such a negative review, but the lack of education and attentiveness for hair care was sad. And I do understand that everyone makes mistakes, especially with hair, but a trained professional should not be producing work like this. I've seen great work come out of Rustic Roots and I'm disappointed that it didn't work out for me.

As a 42 year old woman, I can only say ONCE in my life has a hairstylist ever actually looked at an…read moreinspiration photo I've provided and been able to replicate it exactly as I see it. That one time was my recent experience with Laura Belle at Sequoia Salon. Laura Belle is extremely talented, kind, caring- everything you'd hope for in a person you're trusting with your appearance! She's incredibly intelligent and you can not only anticipate looking amazing after, but also enjoying lively conversation during your visit. She's a wealth of knowledge on many interesting and entertaining topics. I can tell you I will be visiting Laura Belle again in the future, and if you want to look your absolute best, you should go see her too! :)

I'd been looking for a hair colorist in Vermont after having lackluster results at another salon…read moreand am so glad my search led me to Laura Belle! She is a color wizard and a delightful person to chat with, too. I wanted very subtle highlights and lowlights just to cover up a few greys and give my hair a refresh, and she hit the nail on the head. My hair looks natural and pretty and the highlights are subtle. Also the salon is a very chill and relaxing place to spend a few hours!

I agree with Rachel B! This place is a joke! These gals think they know how to do hair and…read moreactually have an attitude about it. They are terrible. Doing highlights on a blonde is a no brainer. Bleach with foils...... My teenager could have done a better job! The manicure was horrific. I truly wonder how they have survived this long. Perhaps it is because the clients have no idea what they are missing. ADVICE.....STAY AWAY!!!!! Take your money elsewhere.

we;ve lived here for 5 years. everyone raved about this place to me as the best place in town to…read moreget your hair cut. maybe there is one or two ladies there that can do a good job, but the two people i tried did not. my husband once gave me a day-at-the-spa as a birthday gift here. the pedicure was good... the manicure was not (the manicurist was going thru a break-up and was very gittery and chatty about that)... the massage was cut short by almost 20 minutes! i had an hour long one, and they were a little over 5 minutes late and she stopped more than 10 minutes early! i won't go back here again based on all of these things... it is the only decent gym in town, so we do go there.