Terrible customer service. If you have home/car insurance through them beware of penalties that…read morewill be billed towards you-even if you have your insurance paid through your mortgage, they will attempt to collect payment from YOU instead of communicating with the mortgage company first, then they will give you grief about how hard it is to communicate with the mortgage company...which is basically part of their job. Due to this, I had to become my own insurance agent-conduct phone calls to my mortgage company and to this agency just to figure out how to settle the new policy payment and missed payment according to their instruction. Kelly and Estella were wanting me to pay up the new home policy two months in advance to its actual date due as a penalty for canceling my car insurance bundled with my home insurance and for having a difference owed to them. When speaking with Estella she was urging me to call my insurance and have them overnight a check for to pay up the new policy (she wanted me to basically do her job for her), otherwise my policy would be cancelled and that that would be bad since I would not find another agency to give me a policy at that great of a rate. This was a load of 'you-know-what'-I was actually able to find an agency that offered the same policy at a BETTER rate. After having to go through hoops to figure out the logistics of the policy and payment (and after the bad experience with my car insurance) I decided to cancel my home insurance with them. To which their reply was 'Oh well you will have to provide that request in a letter-you can not verbally request'. So I proceeded to send an email with a letter attached as instructed. I follow up within a week to inquire about my prorated refund on the account to find out they actually cancelled my policy two days prior to the date I request in my letter. When I ask about it Estella tells me 'I don't know what to tell you,' and basically insists there is nothing she can do to honor the date I requested. Upon further research (and an awesome new insurance agency to help) basically within the state of CA there is a way to amend/retroact a home policy to fix cancellation dates and errors as such. This is worth knowing because your mortgage company will penalize/charge you if there is a lapse in insurance coverage. Estella and Kelly did not want to fix the error in dates because that would require them admitting their mistake and doing their job! Luckily, (after having to sit on the phone for over an hour) Farmers customer service was able to fix this. I had to resort to calling the 1-800 number for Farmer's after several attempts to call Kelly and Estella and my call going unanswered (basically they were screening my calls and avoiding them at this point). To add the 'cherry on top' theres more...following my letter of cancellation I received someone else's receipt of payment via email-which is basically a violation of their privacy policy! Phew! If after reading this you are exasperated yourself, then do yourself a favor and switch insurance-there are plenty more agencies who will actually have your back and look out for your best interest instead of trying to go over your head if they think they can get away with it like Kelly and Estella did with me. And no...the 'other agencies' will not be more expensive than what you pay with this agency, no its not a hard big hassle to switch either, and yes there are local awesome companies who actually deserve your service. ;) Thanks to Estella and Kelly I think they might have some future competition concerning agents-after all, I have learned so much from having to clean up their mess. Kelly, your delayed reply says it all-business slump is real. I only give the energy I receive, so mean and rude is spot on. I love my new insurance. Best of luck my dear.

Great customer service from staff. Agent is very knowledgeable and will help you with all your…read moreinsurance needs.

Saltzman and Associates is the best out there when it comes to your insurance needs. You won't be…read moredisappointed working with them.

From the owner: Saltzman & Associates give the personal and professional touch that most companies are looking for…read more We work closely with our group clients to create benefit programs that make their employees feel appreciated and cared for. Our Individual/family and MediCare department is second to none. We give the respect and care that you need when making the difficult decision of choosing the best insurance plan to take care of you and your family.

Really affordable company. Highly recommend. Is there an insurance agency and they work with…read moreseveral companies in the state of California to offer the cheapest price. Ask for Juan, Jose or Jasmine.

We were interested in coming in to to get a quote for auto and renters insurance. We drove to the…read moreaddress listed on their yelp page but it doesn't exist. So we called hoping to get better directions. Manny answered the phone and offered to take the information over the phone but we wanted to do this in person. He then transferred us to someone he said 'could get us in touch with a local agent'. Great, except the number he transferred us to had no option for someone looking for a quote and no option to speak to a live person. So I called back, Manny again answered. I told him the number he transferred me to wasn't working for me. He said NOTHING but transferred me back to the SAME NUMBER! WTF??? Very rude and unprofessional. Cannot recommend this business AT ALL.

Very professional, was always there for us, and stayed on top of things. Much appreciatedread more

service is fantastic - rose has the right staff who provides excellent customer service both in…read moreperson and over the phone, and they always not only answer your questions but also provide suggestions for cost effective coverage

Thank god for this office. No DMV long lines, you can go here for all DMV services. Very nice and…read morefriendly customer service.

Great customer service! Everyone is so friendly and so knowledgeable! I would highly recommend…read moregiving them a call and getting a quote.

This is the worst insurance company ever. The customer service is horrible and they over charged…read moreme on my policies. I will never get insurance here again.

Jim and Teri have been exceptional to work with. I secured home insurance through them, had a…read morehiccup with renewal, and got it all sorted out. It's a breath of fresh air to connect with an organization that still values customer service, especially in an era where that can feel like a thing of the past. Great job, CA Meridian.

DREW LEWIS IS AMAZING!!! Super knowledgeable! Super helpful! Drew really LISTENED to my…read morecomplicate healthcare needs and looked at many options, crunched the number and found THE BEST Covered California plan for me! He even helped me straighten out a problem from the previous year. I've already sent two friends to Drew because I am so impressed with how much confidence he instilled in me. He was quick to respond to phone calls and just a delight to work with! I could not be more pleased to work with Drew! HIGHLY RECOMMEND!!! I NEED MORE STARS!

Rona has been our insurance agent for almost 30 years. Through all the good times and an…read moreunfortunate house fire this year, Rona has always been there for us! We tell everyone we know that "there isn't a better agent or insurance company" and we are so grateful for her!

You will never find a better insurance agent anywhere!!Rona has been our agent and our advocate and…read morenow truly consider her family for over 20 years and in that time we have had auto claims, kids with auto claims, a trailer flooded and even a cabin burn down, and she has walked beside us every step of the way. She truly cares!!! And over the years I have called to check auto insurance rates (only because I get a free gift with quote) and every time they say "we can't even get close to that rate!". I KNOW THAT! And with adding life insurance and home insurance our rate even goes down more! We have given everyone who asks about our insurance her number and they always thank us! So, "you are welcome!!"