First time coming to the Institute. Very professional and friendly even before the visit. Received…read morea call which then generated a request to fill out all the documentation prior to the visit. Wish more doctors office worked this way. Office staff very friendly. as was everyone else. Was seen by Blake Hensler PA. From his examination which included outlining where in my ear my issue was stemming from, he explained that he would like to start on medication. If the medication was not affective there were two alternatives. Both were detailed to me where i was even shown a small device that would be placed in my ear if the meds were not affective. Left with a very high comfort level that whatever the outcome Blake and the Institute will provide me with excellent care.

I am a new patient so my wait time was not a problem. I had to fill out some questions. Very…read morefriendly staff. My issue was addressed

This is a review about the doctors and P.A.s…read more They are caring and put the patient first.

Not happy. I had a telehealth visit with my PA Edgar Garcia on Friday regarding blood work. He was…read moresending my prescription into my regular pharmacy however I told him they were closed over the weekend. He informed me I needed the medicine before then and what other pharmacy I would like. I told him Walmart Pharmacy in Edinburg off of 281. i hadn't heard anything else from Mr. Garcia or the pharmacy. On Saturday I called the pharmacy to see if the prescription was ready. The pharmacist proceeded to tell me that he tried calling the doctors office because the prescroption is not covered by my insurance. The out of pocket cost was going to be over 500 dollars. He said if we could call the office as well to help out. Well it's a Saturday and they aren't open so I had to call the answering service. In this case they only send the messages through to the on call doctors if it's a life or death situation or what they consider a medical emergency. Well my case is a medical emergency since my potassium is at a 6 and it needed to be lowered. The answering service sent my message through to the on call doctor, which was supposed to be that I needed a cheaper medication that the insurance would cover. Later on I received a message from the on call doctor which i am assuming was PA Adam Ortega wanting me to review the medication. The medication was the same one that had been sent and it was sent to the pharmacy that was closed for the weekend. In other words he didn't even open or read my chart. I then called back to the answering service and left them another message that I needed a cheaper medicine than what is listed and it was to be sent to the Walmart Pharmacy in Edinburg off of 281. The answering service guy said he would send it through and said if the doctor feels this is an emergency he will contact you back. Well I never received a call back or a message back from PA Adam Ortega. It's now Sunday morning and I am without the medication I was needing to lower my potassium since Friday and before Monday. I am going to have to go to Walmart and purchase this medication that is over 500 dollars out of pocket because someone isn't doing their job by reading the chart correctly or by picking up the phone and calling the patient directly. I've always been happy with VMAC and PA Edgar Garcia however, not this time with PA Adam Ortega.

Very respectful , proffectional and friendly , very caring about his patients. I would never…read moreswitch Doctor's, Unless my doctor suggested I was in need of any other special kind of expertise. God forbid...but for now I am doing okay. YES HE IS IT !!! My doctor. May God bless you and his staff always and every day . Amen. ..

I can't even begin to describe the attributes of this amazing place! I've seen multiple doctors at…read morethis practice and each and every one of them are amazing. I just got back from a visit with Erica Robles and the level of caring, concern. Compassion and understanding is unmatched. I've spoken to many people at the call center... And Eduardo stands out. He's just so helpful. I highly recommend this practice.

Top Rated Doctor's Office! I have been to my fair share of Doctor offices, both military and…read morecivilian, but none can compare to the level of service I've received here at Family Health Center of Mission. From the doctors and PAs to the staff, everyone is here to serve and take care of you! Special thanks to Dr. Navarro and Sylvia Bustamante, as well as the staff!!

the staff very rude and the doctor more rude and unprofessional I will not recommend this doctor…read moreat all. I was there with my daughter young girl and they didn't want me with her even she was asking for me to be there, the doctor told me if I didn't like it to look for someone else, we did that and w found a lady Doctor so much better qualified, respectful and very professional .

Dr. Almonte-Gonzalez is the epitome of what a healthcare provider should strive to be! She is very…read morepatient, compassionate, professional, and she treats you like you are family. All of the women in our family see her and we all LOVE her! You will too!

This is a fantastic family clinic! The staff, as well as doctors are friendly, welcoming,…read moreknowledgeable, and give excellent service. I was also seen in a timely manner. The doctors explain reasoning while giving consultations, and I receive prompt, accurate care. The prices for consultations are also reasonable, with or without insurance. This is my third visit to their clinic, and my first choice when sick. I highly recommend them.

Visiting from out of state and developed a possible ear infection. Walked in and was seen promptly…read more Was in and out within the hour.

This doctor did a procedure on me that has been nothing but an issue still a year plus later. When…read moreI had my first follow up he created a lot of pain trying to figure out "what was wrong" and when he couldn't he said "let's give it some more healing time". Then, when I later asked for a copy of the records for my VA files, I was informed that it would cost me $25 or $30 (can't remember which). I will never utilize his facility, or him nor will I ever recommend him. I also found him to be abrupt, rude, short on explanations. Of course, maybe that's the problem....it's a Community Care Contract with the VA...doesn't get paid as much as others pay.

Excellent Urologist who really takes the time to answer questions and address patient concerns. Is…read morethorough and has an excellent reputation, locally and nationally. I highly recommend Dr. Seiba.

Wow, I've tried with her. She is controlling & judgmental. She does not appreciate my input. I am a…read moreperson who will be involved in my care. She wants to say what she has to say and doesn't listen. She actually talks over me. She wants me to come in every 4 months for lab work & a follow up reading. I recently went in for my annual Medicare physical. I was asked by the pre-visit provider, all the questions. I reported frightening symptoms of depression/anxiety which I was feeling. Clearly she did not even review my information. When I told her my antidepressant was not working she said she would change my medication (a week later not done, according to my pharmacist). When I told her that I couldn't find a psychotherapist she informed me, "there are no psychotherapists in the Valley"; seemed to have a real problem with my terminology. Her response was "you still want a 'counselor' ? I changed you medicine." I hear a lot of judgment. I found a report, from September of last year (2021) in my Portal of a chest x-ray she had ordered for chest congestion. The report stated "evidence of chronic interstitial fibrosis." Although this can be serious and she had ordered it, she apparently had not seen it or told me about it. Her only response was "do you want to see a lung doctor?" I have the appointment now. There was NO examination during my Medicare wellness visit last week; she only listened to my heart. She read off my vitals including my temperature 94.6. When I told her no one had taken my temperature she said "well it says that right here." (I had been running a low grade fever from a stomach virus.) She did nothing more plus she reported the number on my record, as if I were lying. When I mentioned my chronic pain she got down right belligerent; told me "you have had enough tests" (even though I had not asked for nor suggested any). Then she began to read them, my tests, going back more than 2 years, even before I began seeing her. This is not an isolated incident. Her method of "medical care" is to tell you what she wants to say and read off your most recent lab & any other tests & have you come back every few months to do the same. Her paradigm leaves the "human" she's treating, totally out. This is unhelpful, if not dangerous. She has some good reviews so I think there must be people who prefer this method OR.... just don't know any different way. As a retired 40 year Registered Nurse from Kansas I have never even heard of this kind of "care" and truly don't understand how it could be construed as even okay with any patient.

I love Dr. Dr. Swarup. She is one of the few doctors in the valley who I feel is truly competent…read moreand honest. I went to her for my thyroid. She was the first doctor here in the valley who knew to do a full thyroid panel. I did not have to ask her for it. So, she is very knowledgeable. Second, I only see female doctors because many, not all, male doctors do not listen; she does. She has been taking care of my health for 20 years and I have been doing great. I recommend her to all my friends. She is truly the best!