We are the lucky winners of children who need braces! I blame my husband. I never needed braces…read more :-P But I digress. Our daughter, age 13, was recommended to see an orthodontist for a consultation by her dentist. It was pretty clear she was going to need braces. We looked around at our options, and settled on a consultation with Owl based on proximity and patient reviews. After our consultation, we went with Owl without question. We've been a patient of Owl for many months, over six months now, I believe. We're fans of Owl for several reasons: ** The initial consultation was very helpful in understanding both our daughter's treatment plan, and payment options. ** Owl was very flexible with payments. We asked if we could pay very low monthly installments until I could apply for my health insurance HSA next year to pay off the bulk of the balance. They were very flexible and agreeable to this arrangement. ** I am forgetful with healthcare appointments. Owl does a great job with reminders when I need them. ** We primarily go to Owl on Hopkins, but if scheduling is an issue, you can go in for adjustments at any Owl location that has an opening. ** Our daughter has felt comfortable with the treatments, even now when she has to go in alone during pandemic times; she is very shy, so this is saying a lot to how welcoming and warm the orthodontia staff is here. Once we pay off and finish treatments for our daughter, our son will be on deck. We'll continue to use Owl for him when we get to that point, since we've had a stellar experience with both the orthodontia staff and office staff at Owl. Thank you, Owl, for helping our daughter smile big and bright, and next, our son! :-D

Nancy in finance is very rude and unprofessional. I had a payment due that I honestly forgot about…read more I told her over the phone I forgot about it there's a lot going on and quite frankly I don't just have the $800 just sitting in my pocket. and she basically called me a liar and made me feel like crap.

Weary about leaving reviews on medical offices because everyone's experience is so different…read more Here's mine: First visit with my toddler. His first ever visit with a dentist. They were FAST. appointment was early 9am so that could be part of it. Almost no waiting to be called back. The hygienist was great with kids. The dentist was nice. They were quick and talked to him the way toddlers need to be talked to. Kind and sweet. He got to pick a toothbrush (BLUEY) and stickers. This place was recommended by our regular pediatrician and I have no complaints.

the absolute worst!!! don't waste your time. rude incompetent staff. Was told four children had…read moreappointments only to show up and find out that instead of rescheduling for the four they only made one appointment and were unable to accommodate us that day. Then we sat there waiting for over 45 minutes past our appointment time for the one kid to be seen

After the dog and pony show I had to look around and make sure I wasn't at a car dealership. He did…read moremy wife's and daughter's braces and was fine, but since he's sold out to Suburban Orthodontists, he's become simply a figurehead and is focused on the sale. Their insurance estimate was also off by $1,000 because they didn't even call the provider. We decided to go with another orthodontist in Tonawanda. Tibetts people claimed we were getting a family discount due to our previous business, but the prices turned out to be exactly the same.

From the owner: Tibbetts Orthodontics, PC specializes in Orthodontic care for Adolescents and Adults. Utilizing…read morebraces, aligners, and retainers, Dr. Tibbetts and his staff provide for the best smile possible. That's why "Great Smiles Start Here!".

Dr. Kohout and staff are wonderful. I can hear my kids laughing from the waiting room as staff and…read moreDr. Kohout interact with them. Dr. Kohout has a lot of experience in orthodontics and it shows how much he and the staff care about their patients experience. I couldn't recommend Dr. Kohout enough for orthodontic work with your children or even yourself.

Dr. Kohout is very rude and disrespectful to parents. Even after the braces are off, they expect…read moreyou to keep coming back, so they can keep billing your insurance. When you don't come back, you get attitude. Do not recommend this office at all. Doesn't even deserve one star...

What a surprisingly pleasant visit to the dentist!! I broke my tooth and needed an emergency appt…read more It happened at 4 PM Friday and at 9:20 I walked right in and back to exam. Dr Allison was so kind as I have neglected my dental care due difficult life situation. She a totally made me feel better about it and understood. Made me comfortable until appt on Monday after insurance approves crown. If all dental offices were like this I may not have ever gotten to this point. Just don't be late for an appointment and you will be so happy too!! Wonderful to medisource and Medicaid patients!!!!

The receptionist was very unprofessional and met me with a nasty attitude when I called a full 24…read morehours after leaving a message about needing my referral and xrays sent to the oral surgery place they referred me to over a month ago. The referral and my xrays should have been sent over when they gave me the slip on 6/4/26 but that didnt happen. When I called the oral surgery place they told me to call the dentist to have them send it over. I called them yesterday morning and left a voicemail. Today the oral surgery place told me to call the dentist again today so I did. I was immediately met with her asking if it was me and rudely speaking to me. I have never in my life met such a nasty receptionist and I am chronically ill so I deal with doctors and receptionists constantly. Such a shame bc the doctors and their assistants are very nice and thorough but this is what you get when you try to communicate over the phone.

I always loved going to the smile center. I am so afraid of the dentist and everyone their made me…read morefeel so comfortable. I have been going there for over 20 years. When Dr Kent let, I was very upset. Every time I get use to someone, they leaves. Saturday night my cap fell off and I contacted the smile center hoping they could just put it back in. When I got there, there was a new Dr there. She came in looked at my mouth and said" oh no that cant be fixed". Now I am already on edge being at the dentist and the Dr respond through me off. I instantly was not feeling her spirits. I was quoted a high bill to have the tooth fixed and a replacement tooth. I wasn't expecting not having the tooth put back in which was a root canal tooth and I surely wasn't expecting another Dr which could've been more caring. I am use to the workers being caring and she wasn't. I was offered a payment plan which was over $1000, and the uncaring Dr....No thank you....Now I have to find someone else to take my insurance and cater to those who are afraid of the dentist. I so appreciate the smile center for putting up with me over the years, but they don't take my insurance and they need another Dr onboard.

This place is the absolute worst. the dentist does not know what the fuck he is doing. he fucked up…read moremy front tooth by trying to make it thicker. Did not match the color correctly. Not to mention when i went back to have the stuff taken off he made my teeth uneven when shaving it down. Along with the color still being off. DO NOT GO HERE.