Bought a 2016 Sonata in 2021, needed a new engine within a few months followed by several other…read moreservices including a starter, several axles, fuel pump, fuel line, tappet and bracket. This vehicle is constantly being serviced. Glad I was pressured to buy the warranty however there is a $200 deductible for each service. In addition, you may have major problems going on with the vehicle however the service department is always 2-3 weeks out. I thought I was purchasing a reliable vehicle for my daughter at a reputable dealership however I as wrong. I do however give credit to Adam in the service department as he is awesome and always pleasant.

My experience with those guys was just nothing less than amazing!!!…read moreChris Miller was my salesman and he made the whole process a breeze... I was buying from out of state, those guys came pick up us to the airport (45 min away), delivered a perfect car! Were present all steps of the way, even called after the sale was completed, to insure that we were completely satisfy! What more could I say?!? Nothing short that exemplary! Thank u so so much...

In May-June 2025, I took my 2020 Silverado in for a tire rotation prior to a cross country trip…read morefrom Ohio to California. I have had several previous appointments to change oil, fix a fan, etc. and was well satisfied with their service. While in California, I took my truck to a Firestone dealer I had service my vehicles when I lived there, to balance my tires because I felt a "thump, thump". They informed me that they were unable to find the lock key for my aftermarket rims to start the order, and we searched the truck everywhere and was unable to find them. Upon returning to Ohio, I took my truck back to Lima Auto Mall and explained that my lock key was missing. They were unable to find the lock key as well, even though I explained my truck was already searched by myself and the Firestone staff. I might mention that they inferred that I "overlooked" the location of my lock key, but they finally provided me with a similar key that would work. Having my oil changed in October, 2025, I was told that my aftermarket hub caps were noted to be damaged when they lifted my truck to change the oil. When I removed one center hub cap, I could see that the bottom of the outer hub cap was dented in. Firestone in California was unable to begin the tire balancing I asked for because they did not find the lock key. So when was this damage done? I say, when the tires were rotated, confirmed by the fact that they did not even return my lock key. I feel it was a "rush job" that was not completed with professionalism. I will be going to another Chevrolet dealer for my truck servicing and will need to buy my replacement aftermarket inner and outer hub caps. I normally am very understanding because my husband was an auto mechanic for decades, just FYI.

I took my car in to be looked at. $55 to look at and found nothing. I told them it didn't happen in…read morecold temps. Went back in warmer temps to be told they couldn't do anything, but make an appointment to get it in. Took it in at 3pm, called around 4p and told the issue. Paid $314 for the repair. Problem not fixed. I called on to notify them of the issue and the service guy hung up on me.

5 stars!! Stacy is an angel and we cannot say enough positives! We were in need of a Honda rental…read moredue to our van having issues right as we were headed to our first OSU football game. The kindness, promptness and attention to detail was exceptional! Everything was smooth and fast. If you need any type of car service in Lima, White's is the place hands down. We were treated like family by all of the employees. Thank you White's!

i've had my 21 Honda Odyssey in for service multiple times. The team is always very kind and…read moreprofessional. The work they do is good. It's a dealership, so you do pay dealer prices.

Brought my car in after the drivers side door was hit. the repair and painting was done perfectly…read more the car is a 2007 and looked like new by the time the job was done. Frances Sutton and his team took great care to make sure the job was done correctly. thank you for a great experience!!

Purchased my 4th vehicle from Ryan Bowersock! 2nd brand new ! I can not express my gratitude and…read moreappreciation for Ryan and the entire team at Tom Ahls. Will always purchase my vehicles here!

Back in December I decided I needed a new car. I had my Nissan Altima since 2018, and I wanted to…read morego from a car to a new SUV. I was going to keep my car, just wanted a second one. I wanted an SUV because it's easier to deal with the winter weather and also needed the trunk space for both shopping trips and whenever I needed to put in my families bags for vacations. I came to Tom Ahl because a couple of friends recommended that I go here. The car shopping experience was unexceptional. I just didn't feel like the salesman was that interested in selling me a vehicle or making a deal. I wanted a new car and was shown a several year old buick. The price was rather high for that. I just wasn't feeling it and went to another dealership nearby and bought a new suv. I got to say I was a bit disappointed.

My prior reviews were about my experience with the service department. I recently bought a new car…read morehere, i can say the sales experience is also top notch. I previously went to a different dealership to buy a new suv and was not treated the way I expected and i think they were trying to overcharge me for a USED suv, when I was on the market for a new one. I walked into Reineke Nissan and fell in love with a beauty. It was a new Nissan Rouge Rock Creek Edition. The salesman showed me around and other SUVs, but oh wow this one just grabbed my heart. I got it for a great price, cheaper than the other place's used SUV. The salesman was great, he was patient. Loved the entire experience and especially love my new vehicle!

Review for Reineke Nissan of Lima (2021 Jeep Grand Cherokee Purchase)…read more I purchased a 2021 Jeep Grand Cherokee from Reineke Nissan in Lima and have had nothing but trouble since. A few months after purchase, the start-stop light came on, followed shortly by a dead battery. I replaced the battery myself, and then the traction control and ABS lights came on. I brought the vehicle in to be serviced under my extended warranty, expecting the issues to be resolved. I spent the entire morning at the dealership while they claimed to perform repairs. I was told nothing was covered under the warranty, but the service advisor charged me for two smaller service repairs instead, saying it would be "cheaper that way." They claimed to have test-driven the vehicle and that everything was working perfectly. However, as soon as I got in, the start-stop warning reappeared. I informed them right away, and they kept the vehicle for several more hours. When I returned, they told me they couldn't fix it and that I'd have to take it to Tom Ahl instead -- all while assuring me it would be covered if I showed the code and my warranty provider. When I arrived at Tom Ahl, they had no information about my warranty and said I'd need to pay $160 just for a diagnostic. I called Reineke back, and the service advisor said he'd speak to a manager and call me back in five minutes. An hour passed -- I had to call them -- and was told again that "Tom Ahl was supposed to call" and that it was "handled." Spoiler: it wasn't. Tom Ahl again confirmed they still had no warranty info and would still charge me $160. I called Reineke again, trying to speak to a manager. The woman I spoke with agreed it sounded like they hadn't fixed anything and that I'd been bamboozled. She wasn't even sure which manager I could talk to. So here I am -- out money, out time, and my Jeep still has unresolved issues. I paid for an extended warranty and expected better service, communication, and accountability. I truly hope Reineke takes steps to improve how they handle customers and warranty repairs, because this experience has been deeply disappointing.

warning! do not purchase a vehicle from byrider!!!! they sold me a car with engine problems and…read morecovered it up by resetting the fault on the computer. the tow truck driver told me he takes cars to byrider all the time. shady business practices!!!!