Our experience has been fantastic. The dog walkers are great: they are on time, professional, friendly, follow the directions and most importantly, our puppy loves them. But what makes Suburban Pets really stand out, is the customer service: a few times, we've needed last minute bookings, i.e.: after their stated cut-off time, and they've been able to accommodate us, or at the very least, been responsive to text messages. They've adjusted schedules to meet our needs and been communicative with us when appropriate or necessary. We've gone from being worry warts to knowing we're in good hands simply because of how good Suburban Pets has been. Would recommend to anyone. read more

I have been using Surburban pets for 2 years and they are trustworthy, prompt and qualified pet sitting business. My dog is timid and the dog sitting people are perfect with her! If you schedule in advance they are available and work with your schedule. read more

This review is long overdue. We've been using Suburban Pets to help with our two German Shepards for about three years. The peace of mind provided by this service is priceless. Super accommodating, easy to reserve services, and such nice people. And there is nothing like getting photos/videos of my puppies romping around while I am at work/not home. I continue to recommend Suburban Pets to everyone who asks me about pet sitters/walkers. read more

All started great they seemed very nice and they had an online system, their manager came for a meet and greet and even took notes which was all super professional but.....then there were police at my door. Turns out the evening dog sitter on the second day of my vacation had left house unlocked and dogs were in back yard for hours. Good thing cops were called by a neighbor for barking and I had family come secure the dogs and house. Had I not seen what was happening on my ring doorbell I am afraid what would have happened to my dogs. Certainly not what I expected when I booked them to care for my dogs while I was away. I was hoping this would be a long lasting relationship where I would hire them often but sadly I cannot trust them again after this experience. The owner tried to make things right and was very apologetic but sadly it didn't make up for the terrible experience. read more

I never wrote reviews, but Suburban Pets is such a wonderful and accommodating service! My pup loved everyone who came in to spend time with her and the daily updates gave me peace of mind while I was at work! Highly recommend!! read more

Suburban Pets - Dog Walkers Near Me - Massapequa Park, New York

We had such a wonderful experience with Therese, Lindsay, Cathleen, and the whole Suburban Pets crew. We have three small pups, one of whom has diabetes and requires special care. We started with an in-home consultation, and from there we were off and running. Appointments are made online using a reservation system that makes things very clear and straight forward. When we traveled, we would have SP drop by four times each day to let the dogs out, feed, and provide medication. Thanks for loving our boys, SP!!!! read more

Suburban Pets - Dog Walkers Near Me - Massapequa Park, New York

I have just witnessed one of the kindest things a client of Suburban Pets has ever received..and demonstrates what a truly loving and caring business this is...and I am not even a client. My best friend's dog sadly died 3 weeks ago after getting hit by a car. Sadly, a door was left open by a cleaning company and he ran out the door. Gus had an appointment scheduled with Suburban Pets that day and after hearing the tragic news, my friend made her way back from work in the city in the late morning. The appointment was cancelled for Suburban Pets. Today, I was visiting my best friend, and a random knock at the door happened. It was Kimberly S, Gus's scheduled walker from Suburban Pets....she came to share a beautiful gift and handwritten card on how much she loved Gus. She shared her favorite memories, we all had some laughs and a few tears. I am a small business owner myself, and this gesture of kindness and compassion is a reflection of what an incredible business Suburban Pets is to have seeked out truly loving people to actually care for our fur babies and their pawrents. I am so grateful to Suburban Pets and Kimberley for being such compassionate people during such a difficult time...xoxoxox Erin read more

Highly recommend Suburban Pets! We used them this past weekend for our THREE cats!! All team members that came read all instructions and fed all cats appropriately. I loved the updates and pictures sent to my email at each feeding. Also, the reservation system and profile/billing portal is so easy to use. Love that they are utilizing technology so well! Thank you for letting us enjoy our vacation! read more

After using their services for over a year, it has started getting worse and worse in the last couple of months. I think Therese and Lindsay as owners are trying hard to meet their demand since their "business" of dog walking has expanded rapidly throughout Long Island, forcing them to hire extremely unprofessional and inexperienced walkers. Walkers are literally just working for $$ but are absolutely NOT animal people! -Walkers refer to my Maltese as "annoying" for barking at another dog during a walk. -They show up whenever they want between a 2hr timeframe, don't have a phone number to contact to communicate or notify you when exactly they'll be coming. -They send different strangers into your house each time. And claim it's for our benefit because their walker's are calling out so they rotate strangers in and out all the time. Which is super uncomfortable honestly! -They offer you only 20mins of their time. From walker's time of arrival to departure, whether dogs are done or not. They're in and out rushing throwing dogs and leashes around to get out the door within 20mins so they can get to their next house. Make their next $ -We've followed the walkers to see what they do, and on NUMEROUS occasions caught them standing around in 1 place on their phone texting. -My handicap dog was knocked down by another dog during a walk, and came home all muddy. Pic below. When I asked if he got hurt the walker's response was "hehe yea probably, he peed though..." -Walkers have been caught on camera complaining about our home and family being lazy for using a dog walking service. But act fake-friendly/ fake-smiley to our face. They don't care about dogs, or animals at all. They do this for the money. I used to like them, but since their expansion I wouldn't recommend this company to anyone moving forward read more

Suburban Pets - Dog Walkers Near Me - Massapequa Park, New York

This review is definitely overdue. I left my three dogs in Suburban Pets care. When I first sent an email, I was so nervous, since I never left my babies with strangers. Then Cathleen, the Assistant Manager came to meet my pups, I was still a bit nervous. Even though, she reassured me several times, that they will be ok. Before I left for vacation, I scheduled two visits, just to see how the pups would be with a stranger coming in the house. The scheduling system is very easy to do. My pups are not really pups, two of them are seniors and two of them take medication. My Rottweiler Carly is almost 14yrs old, Petri is almost 17yrs old and Bear is 7yrs old. So basically, it's a big responsibility. So then, I met Sam. Well let's just say... my dogs love her. She is one of the most gentle, most caring, lovable person have ever met. She did an amazing job, and my pups felt comfortable. It was under control, like we didn't even leave. I highly recommend Suburban Pets and will definitely use them on our next vacation. Thank you so much everyone . read more

Suburban Pets - Dog Walkers Near Me - Massapequa Park, New York

After adopting our 3 month old beabull Kasey, my wife and I quickly came to the conclusion that since we both work during the day we'd need someone to come in & walk her in the afternoons. We started out interviewing a few people that work independently, but none were willing to commit to 5 days a week or could offer a contingency plan should they not be available one day. A little online research turned up Suburban Pets, and boy are we glad it did! Therese came to our home & was incredibly knowledgeable and professional - where as others we met with only wanted to discuss money, Therese took the time to interact with Kasey, offer some suggestions for us first time puprents, answer any & all questions we had about their service, and explain how their business works - the question of money only came up when we presented it, and as it turned out they were considerably less expensive than these private folks! As we've discovered, Suburban pets is run in a very professional manner - their staff members check in at each location & are tracked on google maps to make sure they're actually where they should be to do the job. In addition, they provided a notebook in which we get info on each day's visit, and rather than hold on to our house key they provided a lockbox for its safekeeping. Suburban Pets also uses a terrific website on which we can schedule additional visits as needed & also cancel in the event we won't need them - no need to worry about calls or texts, a few clicks and you're done! We were given Brianna as our regular visitor for Kasey and thus far she's done a great job. Kasey had a few accidents in the house at first (she's a puppy - we get it) but Brianna recognized what she could do to help fix the situation & has done a great job of modifying her routine with her to make sure it's as smooth a visit as possible. All in all this is shaping up to be an outstanding relationship that we look forward to taking advantage of for a long time! read more

I absolutely love this company. The owner and all the walkers there care so much about their animals. It also helps to know just how qualified they are - they know animal CPR! They become genuinely attached to the animals and make it a point to know the owners as well. It makes it a much better experience knowing someone is in your house and caring for your loved one. Last summer my father passed away and Therese, the owner, found out. She had a dog walker come on the day of the funeral to make sure my guy was taken care of at no cost. These are the kind of people you're dealing with. I can't say enough good things! read more

Outstanding! If you want superior service and someone who will care for your furry four legged friend as they would their own ... Look no further! Why give your anxiety of going to some doggie daycare or motel when they can relax in the comfort of their own home! Designer care without designer prices! read more

This is by far the best pet sitting service available. I have used local walkers, recommendations of sitters from friends and Suburban Pets is the answer to my pet prayers when I travel. Rather than have my 2 greyhounds boarded in a vets office (kennel) that they hate to go to on a good day and have them kept up all night caged, separated and listening to the cries of the surrounding sick or stressed animals, Surburban Pets allows my 2 dogs to stay together in their familiar home where they can comfort each other and see loving visitors several times a day who feed, walk, play, love and truly care for my pets. I feel that I'm able to travel on vacation and know my pets are well taken care of with folks that are honest, trustworthy and care for animals. My pets missed us, but we returned home to dogs that were not stressed out and were just happy see us. I'm happy to recommend them or answer questions to those that are considering a service like this. My dogs are priceless and this service was worth every cent! read more

Most of their walkers aren't animal friendly. Certainly not professional any way. Unless you want to pay them to be on their cell phone and hold your dog on leash for 15 mins outside they are not worth it. We have had them walk our dogs and we see them numerous times just standing at the corner on their phones not paying attention to our dog. read more

Suburban Pets is such an amazing company! Therese and her staff treated my 8 yr old Lab/Mix Guinness like their own and my Guinness has epilepsy and takes about 12 pills a day and she made sure he took everything without any problems . They gave him such love that when I got home from Chicago Guinness was as happy as always . It was such a relief knowing he was in great hands while I was 800 miles away. I am so thrilled with the outcome and how Guinness was treated I would use and recommend Suburban Pets over and over. read more

I needed to find a local dog walker and was so happy to find suburban pet. Their prices seem very reasonable and they were able to start right away. My dog now walks better on a leash then he ever has. read more

We have been customers of suburban pets since April '21 & utilized their pet sitting service 8 times for our dog. Most of our visits have been for either extended weekends or week long vacations. During our initial consultation, in '21, we articulated that our dog was cautious of strangers and it was suggested by the SP staff to request consistent visitors.Up until our most recent visit, the staff's feedback has always been positive. It has been known to the sitters that our dog will bark & run at you when exiting the house. However she responds to commands & will go to her "place" when instructed. During the most recent visit, despite instructions that our lights were on a timer to assure sitters would not enter a dark house, our in house cameras and our neighbor reported that many house lights were left on over night. We emailed the owner and requested that our lights be shut off during the next visit. Additionally, we found our bathroom faucet on when we returned home. It was made clear to us, that the services had diminished greatly during this last visit. Our hunch was solidified when we reviewed our in-house cameras and saw the lack of interaction between the sitters and our dog. We received an email a day after our return from the owner, stAting they will no longer provide services to our dog due to her behavior. After being a loyal customer, I would expect this to be communicated via a phone call and not an email! Our dog's behavior has not changed! It is evident that suburban pets no longer has employees that are competent to manage various types of dog behavior & the owners are not concerned with customer satisfaction! read more

Suburban Pets have been walking my Reeses for two months now. She is a 5 month old pup that just cant hold it after a few hours. While my husband and I are at work they come for a visit. Its 25 mins and really affordable. Gives me the piece of mind that I dont have to clean up a mess after work and my puppy loves it. My walker leaves me a note saying how the visit went and tells me if anything is wrong via text! All the walkers are CPR certified and know what to do in every situation! I have to say because of them my puppy is now house broken and I couldnt be happier! read more

Therese and our walker Sue have been nothing short of amazing, kind, warm and genuine. we have a "problem" child as we refer to our stubborn dachshund and have never once been made to feel bad about it. Therese and sue are trustworthy and extremely knowledgeable. I'd recommend them a thousand times over to anyone who needed a dog walker!!!the pix and daily updates are my favorite and give me peace of mind during the day. Thanks again Suburban Pets for taking such good care of our dante! we TRULY TRULY appreciate it!!! read more

Therese and her staff at Suburban Pets are wonderful. They are totally reliable and trustworthy. Its is clear that they are dedicated to the happiness and safety of their four-legged clients. We've been using Suburban Pets for several years and wouldn't trust anyone else. read more

Suburban Pets walk both of my dogs 5 days a week. They are amazing. You can tell that they are doing a great job because as soon as Chardonnay and Claire see Jenn walking up the driveway, they go crazy. They can wait to jump on her and kiss her. They have long walks and come back ready for a nap. I highly recommend them! Martha Westbury, NY read more

Love Love!! Thank you Suburban! It's wonderful to have found a service that I completely trust coming into my home. The dog walkers are reliable and caring and you can clearly see that they love dogs. I have complete piece of mind. Would definitely recommend this company. read more

Took great care of my doggy while we were away. Sent pictures from every visit and my pup seemed happy when we returned- thank you guys, we will definitely be using your services again in the future! read more

I have been using suburban pets for about two years now. My dogs are my babies and I completely trust this company with them. Therese is super accommodating, even for last minute visits. Definitely recommend. read more

Suburban Pets is the best petsitting company I have found. They are reliable, affordable, trustworthy and leave me the best notes about my dog to let me know how the walk went. I know that if I need them they will be there and my dog loves her visits. I highly recommend them!! read more

This is the most amazing dog walking service. The owner and staff are terrific! I use them daily when I am working and for times when we will be away from the day. The service is available at the time you need for your dogs. For example if we are away for a whole day they will come at 4:00 and then again at 9:00. Your dog can also be fed if need be. They are always walked and also left fresh water! You also receive a narrative telling you about your pups and the particulars of the visit. I think the most impressive thing that they do is if your pup is not acting like they should and the walker feels the pup is under the weather they will immediately contact you and advise you of the dog's condition! Two of my colleagues also use this service on a regular basis and love them too! Suburban is simply the best!!! read more

We love Suburban Pets! They take such great care of our dogs. We have been happy clients since 2012 and they have watched our family grow from one pup to two resident pups (and lots of puppy house guests). We recently became a foster family for a local rescue and they have gone above and beyond to make sure our new little guy feels safe and secure whenever they visit. The owner of the company, Therese, is fantastic and we know our furbabies are in good hands with her and her whole team of amazing walkers! We never worry when we go out anymore because Suburban Pets is the best; no matter which walker visits we know our furbabies will receive excellent care and lots of love!!! We don't even board our dogs when we go away anymore, because they are much happier staying at home with lots of visits throughout the day from Suburban Pets. We can't recommend them highly enough. read more

I met Therese two years ago when my boxer got sick and needed to be fed every four hours. I needed to find someone I could trust to always be there every day to feed my Molly. I thankfully found Therese. As soon as I met Therese I knew instantly that I liked her and I could trust her with one of my most prized possessions. Therese and her staff have always been very professional and at the same time so compassionate and understanding. I have been using Suburban Pets for two years now and I would never think of ever using anyone else. Therese and her staff are truly the best out there. read more

Outstanding pet care! Therese and her staff are dedicated and treat all animals as if they were their own. We've been using Suburban Pets for years to watch our cats when we are away, and now that we have a dog, we use SP all the time!! Therese was even a resource when we were researching getting dogs. read more

After using Suburban Pets for years i had a terrible experience with them and decided to end our relationship. I used to have a regular dog walker and all was great. They are very responsive and they seem to be always available even on a pinch which is good. One of my dogs starting acting very nervous. After a while i realized that they were sending different walkers to my house which they had not informed me of. I was quite upset because now different people are walking the dogs who are not familiar with them and most importantly different people walking in and out of your house. I was upset and brought it up to the owner who limited herself to answer "Ok". If the owner does not care i can't see using the services any further. They used to be excellent i think her operation grew very fast and now you don't even know who goes to your house or walks your dogs and that i find quite disturbing. read more