Use Suburban Propane if you like being overcharged and treated with indifference. This big…read morecorporate company is buying up local companies and imposing their greedy fees and corporate indifference on their customers. No more personal service or charges you can trust. Apparently the 4/5 star reviews are from several years ago so proceed with caution.

So very disappointed. After a three week journey to establish service I gave up! Called and gave…read moremy info to a pleasant person who promised to email paperwork later that day - never received anything. Called back, left messages that were not returned, finally reached someone and was told that I had to speak to my original contact, who would call me back shortly - no call back. Finally was able to speak to them, paperwork sent, received, and returned to them. Inspection scheduled for the following week. No show for the tank inspection. Called, left unreturned messages, and after a couple days reached someone who scheduled the inspection for one of two days/time-slots. Promised to call me within two hours to confirm - no call back. No show on either inspection appointment. I waited another week to see if anything was going to initiate on SP's end and nothing did. I called and told them to remove me from their client system. I am a Suburban Propane customer at my house in CA for years now, and they are the absolute best. I cannot imagine why they are so inept and uncaring here in Santa Fe.

I was nervous about being a propane user from the of usage and cost from those I know. I cannot…read moresee enough how incredible every staff member from driver to customer service has been walking me through the process. They are patient and taking the time to explain in assure you understand the caution and benefits. Even when I mistakenly almost let my tank of propane run empty, I could not believe the grace I was given and helpful stepson, how to be ahead of it. If you have something bad to say about this company, I can genuinely say you haven't given them a fair chance to prove who they really are!

Why can't I choose NO STARS? NEVER AGAIN!! Ran out of propane after my husband entered the hospital…read morenear death for over a month. I requested a refill before it ran out, but it would run out on a friday night (coldest of the season so far getting down to 11 degrees here). I would reach them Monday and be told they would be filling Tuesday. Excellent. Asked if someone could come by to light the pilot. They "requested" a service call and said I would have someone call to schedule. Did not happen. Day two, called go the same advice about the needed pilot lighting. Day three, I was told that they don't do such things (same number, far as I could tell, same service person) and suggested I call a plumbing and heating company. An extra 48 hours with no propane (no heat, stove, or hot water while struggling with my husband dying in the ICU) because these asshats said they would do it, said it again, then said they never could. Got a real tech from TLC in that afternoon to fix the problem. Funnier still, weeks later, I get a call from one of their techs wondering if I still need help relighting my pilots. I told him what happened and he was horrified and said he was calling in to try to get me a discount on my last $1000 load. Never heard a thing since. SHOCKING!!! Ya'll are AWFUL not because mistakes were made (repeatedly),, but because YOU KNOW IT and DON'T CARE!!!!! Useless!!

This company has been a god send as I moved into a older house that has propane. They have been…read moreexcellent in getting service work done on the heaters and tank. Friendly staff, prompt return of calls.

These folks are the best! Whenever I stop for propane they go out of their way to help and do a…read moreterrific job every time. And they sell fresh eggs and newspapers, too. Thank you!

terrible company, short fill little tanks, add all kinds of charges to large tank fills and don't…read moreinform you until after it's done and you have no recourse. never will use them again.

Terrible company that does not respect the neighbors of its customers…read more I'm not an Inter-Mountain Propane customer, but my next door neighbor is. So Inter-Mountain feels entitled to drive its giant, heavy truck onto my (already-damaged!!) driveway to fill my neighbor's propane tank. I complained the first time I saw it happen, and I was ASSURED that it would not happen again. Well, guess what? It just happened again. See for yourself. Please do not support a company that has so little regard for property.

The drivers of this company shouldn't be allowed to operate on the road let alone be given access…read moreto your property. They drive in opposing lanes of traffic to make turns easier for themselves while running other vehicles off the road and leaving them there stranded. I shouted and waved for the driver to stop but they slow rolled for 100 yards and then ran away I guess to avoid being caught but Your business name is on The side of your truck genius. Filing a police report due to your driver fleeing the scene of an accident they caused.

Been coming here for years, there is no other place I would bring my tanks to. The staff is superb,…read morealways friendly and accommodating. If your tanks are outdated, they will re-certify your tanks for a nominal fee, and no tank size too small. I have brought them 5 gallon tanks that still had a gallon of propane inside, and they filled it with no problems. The service is as quick as you would hope for. It's an absolute pleasure to continue to support this local business, and I will continue to refer family and friends here time and again.

Family business has been around for years. I trust them for my propane needs. Would Highly…read morerecommend.