I prefer to leave positive reviews for places, but sometimes an experience is bad enough that I…read morefeel obligated to warn others. I paid this UPS Store over $200 JUST for packaging four car wheels (over $50 per wheel). This did NOT include shipping -- I provided the labels separately. These were shipped as four separate shipments (one wheel per box) and every single wheel arrived damaged. When you are paying $50+ per wheel for what is ultimately cardboard and packing materials, the expectation is that you are paying for the store's expertise and professional judgment in packaging expensive, heavy items so they actually arrive safely and undamaged. I specifically chose to pay professionals because I wanted them packaged correctly and safely. I even called ahead to discuss box size and was told extra room would be left for bubble wrap, padding, and protective material to keep the wheels immobilized. Instead, the extra space was left empty. The wheels arrived sliding around inside oversized boxes with only a couple of lightweight packing pillows that did absolutely nothing to secure heavy metal wheels. There was no meaningful foam, Styrofoam, rigid protection, or face protection, which is especially frustrating because the wheel faces (the most exposed surface) are exactly what suffered the worst damage. Afterward, I spoke with the manager, Joseph, who was polite and acknowledged the wheels had been poorly packaged. He specifically told me the store should have offered a more robust packaging option, which I absolutely would have paid for had it been offered. He also told me he intended to refund the packaging charges but said he needed ownership approval and was confident it would be approved. The next day, ownership refused. I was then told to pursue a UPS insurance claim -- despite the store acknowledging the damage resulted from inadequate packaging. UPS reviews packaging as part of any claim, leaving me in the frustrating position of being expected to pursue reimbursement for damage the store itself acknowledged resulted from how the items were packed. I remained polite and patient over multiple calls and gave the store every opportunity to make this right. Unfortunately, after they refused to even refund the packaging charges, I was left to pursue other avenues. See the photos and judge for yourself how a heavy wheel would fare bouncing around in a box with that much empty space and so little protection. If you are shipping anything valuable, fragile, or heavy, I would think very carefully before trusting this location to package it.

This place does not offer full service and should be updated to say that online. What a waste of…read moretime coming here for no reason. It's so tacky to only have hand written signs all over the window saying they are closed and only let people who have po boxes access it. You can only pickup, you cannot drop off. Such a total inconvenience. Please be aware this is not a full service site!!!!

Gonna give this Mom 'n Pop shop all five stars after I signed up for a box recently and dealt with…read morethe Mom side of the team. Super friendly service, bright happy personality, very cordial, welcoming, & engaging. She was very conscientious while informing & educating me on how their processes work, what to expect when/where/how after packages for me arrive at their facility, and how to have mail addressed so I will get it. I've had boxes previously with national chain outfits and this little Rio Rancho spot outshines them all in aces. And as someone who leads with his stomach, the availability of the Philippine foodstuffs & goodies on the shelves is a nice bonus.

Very kind & helpful people. Picked up my Wish order from here very quickly. They also sell many…read moreFilipino goods here! Saw some yummy Filipino products on the shelves I'd like to try.

Needed to return an Amazon pkg and this was the most convenient location en route to Albuquerque…read more Upon arriving, some employee was standing at the door shouting at me upon getting out that it was being remodeled and to go to another location. Like, really? Couldn't you post a sign out or post it online that you are temporarily closed??? It was also a little difficult to find as it is tucked away in the back.

I was in and out of here in no time. There were a couple of people in line in front of me, but…read morethere were two girls working the counter so the line moved right along. The UPS guy was there picking up packages and it looked like he was about to leave but he stuck around when he heard me say I needed mine to go out ASAP.

After having a bad experience at the St Francis location since they were closed, I did not want to…read morego to the Guadalupe St location since it was inconvenient for us as we were heading to Albuquerque. There was a couple of people ahead of me in line so there was a little bit of a wait but not bad at all. The employee who helped me was very efficient and my return only took a min or two. The parking lot is a little congested and it is tucked away in a lil corner of a strip mall so hard to see.

Update to my earlier review: I was told on the phone that I could come in on Saturday, 04/18 for a…read morerefund. Came in on Saturday, stood in line for a while, and when it was finally my turn, not one of the 3 employees working had the skills necessary to process a refund. Could I come back next week? NEVER again...

Always greeted with a smile here and they genuinely appreciate your business…read more Shipping prices are not fun to pay but they will get the job done with price options if they can Definitely recommended

Love this place no line ever and way faster and cheaper the UPS FEDX or any mailing service and, IF…read moreYOU need the package back it's not lost at fed x and you can actually go back and get it simple. When you do that with fed x they will never return your package bc it's been "shipped" but lovely women and super respectful or my dad who can't talk (throat surgery) has the respect to slow down and try to understand him and if not - she doesn't snap and get mad at him she just asks politely to write it down so this women is a blessing I will only use her for the rest of my life wonderful thank you!

This business is owned by Laura and her two sons. I have alwayshada good experience here until last…read moreweek .I took my 86 yr old client in to have important E-mail on her tablet. We told the clerk what we needed and he pointed to the paper with the store E-mail and said I don.t know much about IPads.He walked away to the back of the store making NO attempt to help at all.The Rap music blasting g in the background was no help when trying to concentrate. I had to go find him. He was annoyed when I made a comment about the music. We were unable to download the info. Without even trying to help he repeated he wasn,t familiar with IPads. I asked if Laura was there. He said no. She is my mother I own the store with her and my brother. I guess he thought I was going to report him because his tone was defensive. I asked when she would be back because she is tech savvy. He said NEXT TUesday.Youu will have to go somewhere else. I told him he had a bad attitude and we had words. He obviously didn,t want to help in the first place. He acted lazy and could have cared less about helping. He is the only one I have ever had an issue with there. Suddenly Laura bursts out from the back with a mouth full of food and says Don't rom rack! Translation Don,t come back. She was there all the time on her break. If Mr Rude had just told the truth, we would have waited. He is the worst representation as a business owner I have ever seen. His unkempt appearance didn,t help. I am glad I told him to feel free to go home and wash his hair! No problem folks! I wouldn,t rum rack...if you were the only business in Santa Fe.

From the owner: We Offer: Shipping…read moreShredding Private MailBoxes Laminating Binding Copies Printing Notary Key Duplication Faxing Custom Packaging And More!