We used this company to help switch over to propane. Which was $14,000 and we were fine with it…read morebecause we needed an new heating system. In the first couple weeks the water kept going cold, then the heat would not work. We called them and they would come out and "fix" the issue. Only for it to happen again. We finally got them to come out to "fix" it a final time to find out that they did not put the exhaust vent outside the house. Apparently when your exhaust vent is inside the house you cannot use an air freshener around it. Which we were not made aware of. One guy came out and said that the whole system was set up wrong and after he messed around with it, it started working. A couple months later we get a bill for $3,000!!! On a heating system they did not install correctly. We said we were not paying it because THEY were the ones that did not do their jobs correctly. They threatened us with a lean on the house if we did not pay the bill. After I had my father talk to them, they brought it down to a little over $1,000 for the bill. On something that they did not install correctly to begin with.

These folks installed a storm door for my home. I had some sticker shock at how much they were…read morecharging, but I'd heard good things and that they did quality work so I went with it. The door was never properly functioning (though it did function) and now it's completely busted. I can home one day and the entire bottom of it was falling apart. This is after them taking a YEAR to get around to installing it in the first place. I should have just read the writing on the wall and just canceled it. That was a lot of money to waste on a poor product.

Employee/Employees have no respect! Truck/Trucks drive by my home on Western Ave in Newburgh…read moreseveral times a day and each time honk, honk, honk! I jump every time and our dog gets barking. We're elderly and do not appreciate the honking. Their employees should have knowledge of respect for the public instead of being ignorant. I can't imagine their service is any better than that! Honking by a friend or families home is no excuse to disrespect/disregard the surrounding homes! And since writing reviews the horn honking has gotten worse!

I deliver product to their Hampden and Ellsworth sites. Everyone I have met has been real and not…read morerude. They know what they are doing, they don't mind the odd question and always want to offer a hand. Very nice crew at both plants!

Pay good money for trash pick up but it's now Saturday night, 4 days late, no pick up. Live on a…read morebusy street and if my trash spreads across the road way, I won't risk my life to pick it up. This company is poorly managed.

If I could give it zero stars I would. It has been 4 weeks since I last had my dumpster emptied…read more Today they said the driver couldn't get to it. A tractor trailer could back up to it. They expect me to pay for services they don't provide. Finally had enough today and told them to just come get the dumpster. I have weekly pick up and have seen them less than 26 times in the last year. I would recommend finding a different company to anyone that has them.

Very accommodating. We had them install propane tanks in our new home. They deliver our propane…read moreonce a month and offer a discount if we pay within 10 days. Everyone is helpful when we call.

Awful service. These people are nasty nasty nasty when it comes to customer service. Its literally…read morenon existent. They told my husband they were sorry he had to be married to someone like me after I called them out for being a terrible company. They refused to fix my furnace two weeks after servicing it because I "hadn't ordered oil in awhile" and they thought ordering oil would fix it. I would never recommend them.

I want to share my experience with Alliance Home Inspections because I relied on their one year…read morewarranty inspection to catch a serious problem and was badly let down. I scheduled them to inspect my new home before the one year builder warranty expired and specifically told the inspectors that the builder had already been out four times trying to fix issues with the bathroom fan ventilation, and that I still suspected there was a problem. Despite that clear concern, their written report states that the bathroom fans were "hard piped to the exterior" and that "no major issues" were noted with the venting systems. After the inspection, I discovered that the ductwork and ventilation had in fact been installed improperly, which led to moisture damage and required nearly 4,000 dollars in repairs, including replacement and insulation of the bathroom fan piping, moving vents, and repairing moisture damaged ceiling areas. The repair invoice details extensive work: replacing piping for two bathroom fans, insulating the pipes, moving vents, and replacing the damaged ceiling in the main bedroom, along with new fan boxes and associated materials. These are not minor, hidden defects that suddenly appeared months later; they are exactly the type of problems I hired an inspector to identify while the builder's warranty was still in effect. When I raised this with Alliance, the response was essentially that their inspectors only check that the fans turn on and appear to vent outside, that they did not see anything visually wrong at the time, and that issues can arise months later due to condensation, poor builder craftsmanship, or other factors. They emphasized time limitations (about a two hour visit) and suggested the problem was more with the builder than with their inspection. I understand that a home inspection is limited and non invasive, and I do not expect inspectors to predict every future issue. But in my case, I explicitly flagged an ongoing, recurring problem with the bathroom ventilation, and the report still gave the venting systems a clean bill of health with no qualifications or recommendations for further evaluation before my warranty expired. Given the scope and cost of the repairs that were ultimately needed, I do not feel that Alliance provided the level of diligence and professional care I reasonably expected when I hired them for a critical one year warranty inspection. Because of this experience, I cannot recommend Alliance Home Inspections. If you are depending on an inspection to protect you before a builder's warranty runs out, I would strongly suggest looking elsewhere or, at minimum, getting an additional specialized evaluation for any system you already suspect may have problems.

I initially provided a 5 star review for inspector Ronnie. I have come back to edit my review to 1…read morestar as Ronnie's inspection was poor and owner Troy's response to my complaint has been unproductive. I used Alliance and Ronnie to inspect the home I purchased in July 2025. Ronnie's comments on the report state that the roof needed some attention and in person he stated that the roof had areas of moss growing that could be removed with products. Four months into owning the home, the roof on the porch addition began to leak. I have had five roofer companies out for estimates and all five say the roof is beyond due for replacement. All companies were shocked that this was not noted in my inspection, with one roofer saying whoever did my inspection should lose their license. In reaching out to Alliance and my realtor, who recommended Alliance, I was met with minimal assistance. They of course are keeping the inspection fee I paid ($400), despite neglectful, misleading inspection performance, which is a fraction of the $12,000 I have to pay for a new roof after purchasing the home a few months ago, which has caused significant financial strain and distress. Had I known the roof needed to be replaced immediately I would not have purchased this home. I guess I learned my lesson. Don't go with a realtor's inspector recommendation. I surely won't be using Alliance again and will spread my experience to anyone in search of a home inspection company. In this review I have included the quote from my inspection report, which does not lead one to believe that the roof is in dire need of repair, despite obvious need of repair to anyone with an educated eye. I have also included photos from the roofer which shows the terrible state of the roof, that again is evident from visual inspection on the ground to anyone with a degree of knowledge on the topic of roofs.