This is a family run business that is really focused on their customers…read more The driver filling our tank smelled propane so he called a technician who was here within the hour to address a leak Very thorough, fast and friendly!

Great service! We just had our gas logs installed. Logs look nice. Everyone was very helpful and…read moreeasy to work with. They install Headmaster logs, which are locally made.

They will rip you off! Do not use them! They will charge you for a whole month even if you move…read moreout! They are horribe!

Good Customer services. They answered all my questions. Gave me good information for future visitsread more

Excited to have Couch Oil Company expand to Holly Springs, these folks provide THE BEST customer…read moreservice and delivery is always on time from some of the most professional and helpful people EVER, we highly recommend this company and glad they have a more convenient location to service this area now

Horrible!!! Customer service is terrible. The accounting department Amanda has no customer service…read moreskills. She will argue with you without making any sense with "the sum up month". No people skills for the job. the website with our account have invoices posted there that is the same as their records and then expect us to pay more money, even though our invoice reflects no money owed. Invoices on customer account should have the SAME information as theirs. We have been customers since 2016 and have had too many problems with accounting. I've never dealt with an accounting department manager with this low level of abilities to do her job. Delivery guys are very respectful helpful and timely but unfortunately, Amanda in the accounting department gave us such a negative experience.

HORRIBLE customer service. I called 4 times to request service. I was initially told by Amanda that…read moreI would get a call back by a service tech. Never got a call. I called back two more times and was told I was on the schedule but no one ever showed up. Called back again and was told that I was in the pile of over 60 requests to get a call back for scheduling a service call (this after being given dates twice for someone to come out). I spoke with Amanda each time. Not a pleasant person and not at all helpful. The company should be honest with their customers and let them know service isn't their priority.

Needed a storage solution after a move. These units are close to my new home & I was pleasantly…read moresurprised. Clean, easy, reasonably priced & secure. Literally what more do you need?

There was mold and water damage to my solid walnut furniture!!! An elderly couple was there 2 sheds…read moredown in the 500 block when I came to pick up my things. They had four 10ft units. I saw that their furniture had significant mold on it as well. When I confronted the management, they said they were NOT responsible and it was not their problem.

I was employed here with the company for quite a bit. I am incredibly disturbed by the treatment…read moreand unprofessionalism I experienced here while working at this establishment. The manager and other staff were often rude, drunk, high and most times aggressive while at work as I performed my job. After multiple attempts to resolve issues through communication I was yelled at, over worked and bullied. The customer service is very suspicious and often times leads to customers either overcharged or in some cases charging extra to cause hardship on customers. I highly do not recommend employment here or the purchase of any products. While I appreciate the opportunity, I was disappointed with the way I was treated and disturbed at the events that were unprofessional and very aggressive towards me in management approaches. This type of unprofessionalism made it difficult to do my job effectively due to the constant threats and mistreatment due to poor management. There are also roaches and rats at an alarming rate in people's storage units upon entering you see rat traps and I was a housekeeper constantly being told to work with extremely bad pesticides and I am currently five months pregnant. I hope the company will consider addressing issues as such in the future.

DO NOT USE THIS LOCATION - THEY WILL ABANDON YOU…read more Zero stars. This U-Haul location committed multiple breaches of contract and left us stranded during a cross-country move. THE FACTS: * Reserved a U-Box WEEKS in advance for a critical moving date * Day before delivery: Text claiming "mechanical problems" - delivery CANCELLED * Called immediately: Promised a manager callback that NEVER came * Next morning: Story mysteriously changed to "you didn't answer our confirmation call" * We were literally ON THE PHONE with them during this supposed "missed call" * The "mechanical problem" vanished from their explanation entirely THE DAMAGE: This wasn't just an inconvenience - they nearly destroyed our entire cross-country move. The "manager" was utterly useless when we finally tracked them down. Their blatant lies and contract violations have forced us to pursue legal action. THE ONLY POSITIVE: U-Haul's corporate customer service tried to help, but couldn't fix this location's catastrophic failure. THE VERDICT: Currently pursuing legal action for breach of contract. Save yourself the nightmare - use PODS.com instead. They rescued our move with professional, reliable service when this U-Haul location abandoned us. This location doesn't deserve your business or trust. You've been warned.​​​​​​​​​​​​​​​​

If you want ok roofing, go for it. If you want to have multiple roofing nails left in your driveway…read moreand yard after they do their work then this is the company for you. We found several nails in our driveway after they left our home. One evening we found our vehicle with a totally flattened tire. I had driven it home in great shape just a couple hours before. We found another roofing nail right next to the flattened tire. We had to drive to a tire place on a flat at 6 pm on a weeknight- with three kids - and have it replaced. Two hours and two hundred dollars later we had a new tire. Tyler confirmed he would reimburse us for this based on the 800 dollars we paid for their work. However, when we submitted the invoice from the tire company to Pickard, he informed us that the only way they would reimburse was if there was a photo of their nail in our tire. Clearly not willing to own up to responsibility in leaving a workplace the same way they left it when they arrived. Do yourselves a favor and go elsewhere if you want a company that stands by what they say and doesn't leave nails on your property...

Pickard Roofing are dynamite. In an age when getting ghosted by contractors feels like the norm,…read moreFrank and his team did their best to work our aging, tattered porch roof into their schedule as quickly as possible. Frank was proactive in communicating, responsive, thorough, skilled, and finished under the quoted price, and ultimately did a fantastic job installing a new copper roof. Highly recommended. Thank you Frank!

Great people like Ricky at the Geer Street location makes this location a great choice. He quickly…read morefollows through on inquiries and problems, and works really hard at keeping the facility and rental trucks clean. Ricky is a great person to go to if you need help renting a storage unit or moving van. Security Self Storage North Durham is the best pick in the area for storage and rental trucks because of the outstanding service you get there.

I can't say enough positive things about Ashley at the 1601 E Geer Street location. I had to empty…read more2 storage units my late husband had used and I didn't have the number of the units or the codes to get in Ashley reviewed my documents giving me access to these units and within minutes I was able to get into the units. Ashley is professional, kind, patient with excellent customer service skills. Ashley - you are the best. Additionally the property and the storage buildings and facilities were clean, climate controlled and comfortable. There is ease in and out of the buildings, wide hallways, and great lighting. I will definitely be back it I need storage again!