We woke up to our house being 59degrees and the furnace not working. Tyler W. Was able to make it…read moreout before lunch time and was a great help! Customer service was absolutely fantastic and Tyler W. was accommodating and gave us clear explanations as to what was wrong. We received a text message with a picture of the employees so we knew who to expect and what they looked like. Arlinghaus has to send another worker out to discuss prices on a new furnace. Tyler was able to get our furnace working temporarily as we look into buying a new furnace. It cost $89 for him to come out and diagnose the problem. They will remove this from any extra work they may need to do. Unfortunately, in the end we could not afford even the lowest option they had for a furnace. They use a top furnace line brand and are more expensive then the national average. This was the only draw back for me that it was to expensive and I did not want to enter into a loan for a $7,000 furnace when the average homeowners pay is $3100. Regardless, they were transparent and did not pressure me into anything we didn't want to do. I highly recommend Arlinghaus for their professionalism and honesty with their customers.

The technician (Dakota) was there 4 1/2 hours to replace a trap under the bathroom sink. At 1 1/2…read morehours he said "Well I got the old trap out". Hmmm. The cost = $534.09. What?! Shop around before using Arlinghaus. Never again.

Super quick turnaround between requesting service and appointment. Ricky was knowledgeable and…read morepersonable. He resolved our kitchen faucet leak issue quickly and efficiently. We highly recommend and will recommend to friends.

Ricky was super helpful from start to finish. He came promptly, got me a quote immediately and…read morestarted the work right away. He was professional and offered great suggestions to assist my elderly parent with their shower conversion with grab bars. I am very happy with the work Ricky did and will recommend him to my family members and friends who need plumbing work done. Plus, he's just a really nice guy who was very kind and patient during a very stressful time for my family. And, his bid was very reasonable.

Contracted by the home warranty company. Company was on the ball, contacted and scheduled ASAP…read more Work satisfactory completed next day. Thanks

I would strongly recommend thinking twice before using Kramer Plumbing based on my recent…read moreexperience. The company was sent by my Warranty Company. I don't typically write reviews but since I received a text message from the company urging me to I thought well why not. First, once the technicians arrived, the conversation immediately turned into additional upsells and extra charges beyond the original scope. Be aware of this because what starts as one repair can quickly turn into multiple suggested add-ons. During the visit, they removed and adjusted my dishwasher area. After they left, I discovered that the cabinet alignment and surrounding wood panel were damaged/misaligned, something that had never been an issue before. The dishwasher had previously been installed properly and fit tightly in the cabinet space. When I reported the issue and asked them to come back to correct it, the company denied responsibility and stated that it "was like that before" or that it required "trim work," despite the fact that the problem only appeared after their work. Even more concerning, after telling me they would not return to correct the issue, technicians later showed up at my house unannounced while I wasn't home. That was extremely uncomfortable and unprofessional. Ultimately, the warranty company had to step in and reimburse me so I can hire someone else to fix the damage. The only reason I let it go. My advice to anyone considering this company: Take photos before work begins Be cautious of upselling once technicians arrive Be aware that if something goes wrong, getting accountability may be difficult I'm sharing this so other homeowners can make an informed decision. I'll never use them again and I'm letting my 168K followers on social media know never to use them. And I see how the company responds to these reviews instead of apologizing for how their customers are treated they instead jump immediately to defense mode. Unprofessional and disgusting. Just be ware they show up to your house unannounced. If a company calls and client doesn't answer that's not permission to just show up especially after they already stated it wasn't their problem. And nothing further was scheduled bc at that point I was dealing w the Warranty Company. A complete lack of accountability for damaging my cabinet. If I could give zero stars I would have. Oh I paid them out of pocket and was reimbursed by the Warranty company after going back and forth for days. If you pay out of pocket I'd suggest calling your financial institution to file a dispute on any damages that occur. Hope this helps.

I have had continued positive experiences with these guys since moving to the area. The ladies in…read morethe office are so friendly and helpful. If your water bill is issued and seems higher than normal, they will generally contact you to mention there might be a leak. They are willing to help you check this out. If you have a large *known* usage such as filling a pool, call them and they will remove the matching sewer charge. I have also had to contact them due to low pressure or change in water color and they instantly are happy to let you know about a local issue. You may pay your bill online (small fee), by mail, in person at the office, or by utilizing the drive up night drop box. In the winter they have a recycle bin out front for holiday lights. PLEASE dont throw these away, its a free service they offer every year! They also offer educational programs and so much more. Check out the website for up to date info on what they are currently offering!

Shady and as I said before, you were not present on the job so therefore you will say anything to…read morecover up your wrong doing. I did reach out to you immediately afterward and you gave me a bogus pitch about "your worker having to travel 1 hour and 20 minutes," but failed to mention a trip charge when I initially spoke with you before "your repairman traveled," according to you ,"1 hour and 20 minutes," but he was at my home about 20 minutes after speaking with you. I have my text messages and the time you sent them. Tell the truth. I asked you if you were certified? Which you did not respond twice to after I asked you twice.Why do you think I asked that? You don't force a repair, by saying, " let me just go ahead and see if it can be repaired,"after being told by the consumer (ME), "That's way too much, never mind, don't, I'll get someone else," after he told me that it was going to be 200.00 initially before he even looked at my sink. If you were a professional you would not try to use scam tactics on women. He never gave me a quote after he said, "let me just go ahead and see if it can be repaired," using a ringer from my home. I asked him what was the cost for putting the ringer on and he said, 180.00. I'm not upset at all. You are the one who is upset. I am a educated and professional woman and I deal with professionals only. As I told you in my text, will not use your service again. You are not a professional service provider. When I pay for professional service, I expect nothing less than professional work in return. You will not enter my home again. I will be contacting the Attorney General. Less than 1 STAR!.

From the owner: Family Owned and operated. We offer free estimates. 24hr emergency service available. read more

Booked an emergency service with no time appointment. After phone call received a text stating they…read morewould be there between 6-8. Called the number from text at 8:30 to find out where they were and the automated system failed to connect me with a person, but tried to send me to the business hour office phone. Called again 30-45 mins later and demanded the prompter give me someone. He answers and tells me I should have never received a text message with a window. I said well I did and you guys didn't meet that expectation. I demanded the first appointment in the morning so I did not risk missing a second day of work waiting on them. He would not guarantee that so I canceled with them. I will find someone that can live up to their promises.

Leaks in underground waterline were located and repaired in a timely manner. I would use them…read moreagain.