Captain's Cove Utility Company is the company which manages water services in the Captain's Cove…read moreneighborhood of Greenbackville, VA. I'm not sure if it will make a difference, since we don't get a choice of who services our water in the neighborhood, nor do I know if anybody will ever actually read this review, since this yelp page seems to be pretty unpopulated. But I'm feeling so incensed at the decrepit level of service that I've received at the hands of this company, that I set up a yelp account specifically to let the world know about it, and thereby, hopefully, to begin to fix it. I moved into Captain's Cove a year ago this month. When I moved in, I called Captain's Cove Utility Company to transfer the bills into my name. Water service had been in place to the house from the day we moved in, but I wanted to make sure the billing came to us smoothly. It didn't. Six months later, we suddenly received a bill stating that our payments were overdue, and that if we didn't pay up pronto, we'd get our water turned off. It was the first we'd heard from the company. We had gone that long without seeing any kind of correspondence or billing from the company, assuming that the billing must be on some kind of semi-annual or annual cycle. We should not have been so passive... our fault... but this seemed sudden and excessively burdensome. Somewhat put out by the way we had been treated, we paid the bill... which was a stretch for us because we'd not had time to save or allocate those funds in our budget. We left the incident behind us, feeling that since we had finally started getting billed, things would go smoother henceforth. It was not to be. The billing came sporadically. At one point, we received a bill which clearly showed a due date of December 30, and so we scheduled a payment with our bank to pay the appropriate amount on December 15. On December 2nd, we received another bill claiming that we were late on payments, and that if we did not pay the late amount by December 8th, our water would be shut off. Again, we paid it, but again, we were put out not only by the unexpected expense but by the conflicting, and threatening, communications which we were receiving. By this time, we had performed a 4-month temporary move to Maryland, and I suspected that something was going wrong with our forwarded mail. It seemed reasonable that this could be part of the problem. Not the whole problem... because the communications which we were receiving were still contradictory, and threatening, and we did not feel that we deserved this treatment, because we paid the bills as often as we received them, by the dates specified. But, trying to fix things peacefully anyway, I called the company again. I wanted to make sure they had our correct billing address, so that bills would get to us in a timely manner. Our house in Captain's Cove sits on two lots, and we are required to pay separate bills for each lot. I wanted to make sure that the bills for both lots were going to our correct billing address. The man who answered was Bill Heern, and he identified himself as the project manager for the company's operation in Captain's Cove. Bill was, to put it mildly, the rudest, most abrupt, and absolutely impersonable human being I have ever had the displeasure to converse with, as a customer speaking to a service provider. When I asked if Bill could confirm the account numbers for the two properties in question, he said that he would look it up later. I stated that, due to my experiences with the company, I wanted to make sure the business was complete over the phone. His exact words were: "It's not gonna happen." I asked how the business would be confirmed as complete in a satisfactory way, and he said he'd "give me a call in a few days." That was a week ago. I've not heard from Bill, and frankly, given the level of organization I see inherent in that company, I don't expect to. I have every expectation that my billing will continue to be screwed up. And if they continue to screw up my billing, and if I am unable to make the diving plays which have saved me from late charges in the past, and if they then attempt to damage my credit... then my only recourse will be legal. The one thing which Captain's Cove Utility does do right seems to be in the area of reporting. They publish a comprehensive water quality report, which I have seen for the last year, and its results are not promising. It shows that the neighborhood obtains its water from a series of wells, and that at least one well has been shut down due to unsafe levels of arsenic, and other wells are hovering just below the level considered "safe" by the EPA. I don't know how to fix this, short of firing this outfit and completely replacing it with something else. It's my strong recommendation that they be replaced with a company that has a vague idea of how to perform proper water service.

Highly Recommend Baybreeze Plumbing & Gas!…read more We had a tricky gas leak that required pulling a permit, pressure testing, and city inspection. Robin immediately knew exactly how to handle the situation and dispatched Monty and Mike. The whole team handled everything professionally from start to finish. They kept us informed about every detail of the repair, prepared everything for inspection, and it passed with no issues. Their expertise, communication, and attention to detail turned a stressful situation into a smooth resolution. We're extremely happy with the quality of work and the peace of mind they provided. Baybreeze Plumbing is reliable, skilled, and trustworthy--highly recommended for any plumbing or gas needs in Virginia Beach!

Robin and his team are great. I have used them for years at a commercial property I manage in…read moreVirginia Beach. They respond quick, get the job done right and are always reasonably priced.

Horrible Management When a Problem Arises Their Energy Costs…read moreto Consumers Much Higher than Dominion Energy. The Employees and Linemen are Great!

terrible company never have I had an electric company be this incompetent. expect to lose power…read moreoften

We have had a great experience with Evergreen Disposal Services…read more They are always very professional and prompt. We are extremely happy with them and recommend them to anyone. Best wishes Ramesh

I have been a customer for about a year and I haven't had any complaints. Cans are picked up on…read moredesignated days on time and when called customer service to seek additional information and or clarification the representatives have been polite and helpful. Overall, good company to utilize.

There are many places to get propane, but none that know the business. Nobody is working hard to…read moreearn your business, except this one. Price is posted out front, and discount for bulk purchase too. Not only did I get a great price, I learned more about weights and volumes and seasonal changes. I recommend going there and be prepared for a great experience.

Great friendly service and cheapest propane tank refills for miles. Highly recommend!read more

I filed a claim on 14 June 2024 re: damage to electric equipment in my home temporally related to…read moreobvious work company was doing to replace blown fuses on transformers. After over a month, I have yet to hear from someone in Richmond to discuss my claim. I called the company today 30 min on hold with claims and no anwer. No system to call back in cue. The company does NOT value customer time. Called back and asked for supervisor. After 30 min I hung up as again no one to take my call. This company is in major need of customer service, a respecting customer time on hold by having a call back system like other companies.

I'm going to update my previous review. I moved into my new place in unincorporated Fairfax County…read morenear Fairfax City in the middle of August. The power went out around 8:00 on a Saturday night. I called to report the outage. The voicemail menu requested an account number which I did not have since I was a tenant, and the power was in the landlord's name. I stayed on the line and spoke to a representative. She told me the power would be on in several hours, like three or four in the morning. I was able to report the power outage with only the address of the property. They told me that other people in the neighborhood had already reported the outage and there were already crews working on it. The power was back up in maybe an hour. This was much better than my previous experience a few years ago, when I could not report a power outage at all because I did not have my previous landlord's account number.

I have not experienced a more unpleasant and unprofessional company in my entire life. I will never…read morepurchase a home that aero is the supplier. They changed my meter for a new propane meter, we reported a gas smell, the tech came back out to state the initial tech did not secure the meter properly and that he was a novice. They also charged me 89.99 for the service call. They also can never tell you when a tech is coming to turn on the meter. The reps that answer the phone are untrained on simply giving billing explanation. We lived here for the first 2 years and did not get a consistent bill. They do not offer installment plans. Request non refundable deposits and are not govern by the state or federal government for rules and regulations!

From start to finish, Aero Energy was great to work with! They responded quickly to my request, had…read morepricing for me that was fair to the market, explained propane to me, and completed the work on time! Highly recommend!

To be honest along with having business ethics, they have none. Been dealing with them for six…read moremonths now for my refund which they owe me. Requested to speak with a supervisor I was told they will call in two weeks. Who overheard of a business having a two week return call time? No call back at all. I called them back and was told I would get the supervisor call in 48 hours, never received the call. They have owed me my money for six months now. We all know what would have happened if they did not receive my payment! Horrible company no business ethics at all do not care about their customers. After reading reviews I truly don't understand how they are getting away with how they service their customers!!!

Some of the worst customer service I've ever experienced. After getting a bill in December for over…read more8X the usual usage/month, I began calling to figure out what was going on. Keep in mind, I've owned this vacation house for 9 years and have never had a usage month over 25 units or $35, so getting a bill for 170 units and several hundred dollars raises serious red flags such as a leak. After 4 months and 11 phone calls (where I was sometimes placed on hold for over 2 hours without anyone returning to the line), I was told yesterday that they never checked the line to the house nor the meter, that they "read the meter correctly" and that I am responsible for paying what is owed and to "get a gas plumber" to resolve the issue. Unreal! I would give them negative stars if able.