This is a great company for higher end products. They are very competitive on Napoleon grills and…read moreone of the largest dealers on the East Coast. Prompt delivery and setup.

Gas Fireplace Lights our World! After 30 amazing warm…read morewinters our gas fireplace finally died. Replacing it was challenging ( we visited and obtained estimates from several other places) but Lawn and Leisure of 103 Douglas Court, Sterling, Va brought us warm joy with a new Regency Gas Fireplace. T.C. was our salesman and helped by personalizing the entire process. We were given many pointers that led to success. Our fireplace was delivered in ten days while other stores said it would take several months to make delivery. T.C. recommended Dulles Solid Construction, owned by Gary Pulino as the contractor and he and his team exceeded all expectations. No detail was ovelooked and recommendations were spot on! This made the many decisions of mantel, surround stone, hearthstone and fireplace height easier. Since our gas fireplace was direct vent, siding had to be removed outside and all inside bricks removed with skill. The finished product is beautiful and all stonework installed to perfection. This winning team prepared us for a warm winter and we have been enjoying it since October. Thank you Lawn and Leisure and Dulles Solid Construction for a job well done! Edward Valaer Jr

Amazing place with outstanding service! I bought a super nice grill from them summer before last…read moreand had a delayed small electrical problem with the original installation. They came out same day and fixed it today! No questions asked. I am not one of those complaining customers who just fuss to get their way :-) I couldn't be happier with their response. Highly recommend !!!! look me up on LinkedIn if you need a personal reference

We used this company to make an outdoor grill, we purchased the grill and accessories from them,…read moreand also purchased outdoor heaters. I would say the "sales" ability upfront is very good and I agree with most of their recommendations. The grill they made was good with no changes needed which I appreciate. The follow-through after move-in has been very slow and less than desired. Repeated follow-up needed and still have issues unresolved. I sense they are super busy and, with no more money to be made from me, I'm low on the priority list.

I've been dealing with this store for about twenty years and my experiences with them have never…read morebeen less than excellent. Their staff are not only friendly and efficient but also extremely well-informed about their merchandise and willing to give advice; this is important to me because I have the mechanical aptitude of a mildly retarded gerbil. I've gotten the same attention whether I was buying two screws or a new Weber grill, and no one has ever tried to upsell me. My most recent experience was buying, yes, a new Weber grill from Jim Carmalt. He was exceptionally knowledgeable about every aspect of their stock and how best to use it. It was almost like talking to an old friend who had my best interest as a high priority. I thin of Village Hardware as sort of the anti-Home Depot/Loew's, I get personal service of a high order and always leave confident that I have a high-quality product and even higher quality advice. This is retail as it should be.

I found a part for a 1950s light that was not in stock at Home Depot! Andy immediately helped me…read moreand went above and beyond!

The 5-inch door latch on my 70-year-old house broke. I searched several stores but couldn't find a…read morereplacement. As soon as I entered the store, an employee asked if I needed help. Mr. Al quickly found the exact replacement part I needed. Replacing the latch solved the problem and saved me a lot of money. The staff is knowledgeable, professional, and always provides excellent service and expert advice.

The service is amazing. My Subaru key fob battery was very low, but the Gods were kind enough to…read moreallow me to drive from Poolesville where I had been, to Strosniders in Bethesda, Unfortunately, the folks I called first at ASAP Locksmith were MIA, after 2 calls, and telling me to keep my phone close because someone would be calling me immediately. Stosniders in Bethesda was so welcoming. It is simply their culture. They are happy and totally professional. The total for a battery replacement charge, $5, plus the 2 pk I purchased, came to, $15.59. Money well spent!

I absolutely endorse pleasants hardware. I needed an ice scraper for the upcoming storm and asked…read moreif they would hold one for me. They did, and by the time I got there, they were sold out out of them. Of everywhere I looked for ice melt that was pet friendly. They were the only ones that had it in stock and also regular ice melt which they limited to two bags per customer. I really didn't need 80 pounds so one bag was enough for me. Everywhere else I called no one had any and to boot, they told me they were getting another shipment in the afternoon. They constantly strive to give the best customer service possible. They are a mom and pop basically and I only shop them not Lowe's or Home Depot. Who have no customer service. Period.

From the owner: Pleasants Hardware is a Richmond, Virginia based hardware and home improvement store that has been…read moreoperating in the tri-cities for over 110 years with uncommon customer service, quality hardware merchandise, home improvement expertise, excellent selection of tools, and competitive pricing. Our services include free online shipping to store, key cutting, tool sharpening, power equipment services, lock servicing, chip keys, glass cutting, screen repair, and more.

Always count on Pleasants for helping me with projects around the house. Great advice!read more

Best hardware store on the planet. I needed gravel, topsoil,…read morebuckets, bug spray, birdseed, and a roast beef sandwich. I don't shop anywhere else.

I've been a patron for years. I stopped in to pickup a bag of equestrian pellets for our fur baby…read more Service is always on point. I'm not sure how they only hire the nicest, most helpful employees. Now price point is why only four stars. I can get a 40lb bag from TS Woodbridge for $7.99, I paid almost double here, $14+. I didn't feel like driving all the was to TS so I paid the eye gauging price. A gentleman employee took it out to my car and our brief conversation solidified why I continue to shop here. Now if they would just lower their prices, lol.

We're so fortunate to have a local hardware store with good customer service compared to a big box…read morestore. After waiting to talk to a plumbing expert, Joe helped us find the right repair parts to fix a leaky outdoor faucet. He was really patient in explaining the potential cause of the leak after looking at the faucet and even helped to put on a rubber washer. These little kind acts of service make me a customer that wants to come back again and again!

Caveat- have not used their services so cannot attest to quality of actual work. However, I have…read moresubmitted online forms, called multiple times during business hours over last 4 days to try and get a quote. I have not received any form of communication on their behalf. Even a "thanks for calling, we are busy" is a professional touch. Given the limited number of fireplace maintenance folks in town, hoping they reach out and remedy this and I can change my review.

I have two gas fireplaces that had difficulty lighting. I called Wooden Sun to service the two…read morefireplaces. Wooden Sun cleaned electrical junction switches, including wall switch and told me the fireplace was igniting consistently. Was told that further problems might indicate a failing valve...whatever that is. Wooden Sun told me the den fireplace was not generating sufficient millivoltage to light the burner. They cleaned this one too, but said the mill voltage was still low and would recommend replacing the pilot assembly as first step and to replace valve as suggested for living room fireplace. I agreed to replacing pilot light assemblies for both fireplaces. But was told they didn't have parts with them in their truck and would have to return. The service call fee was $165 and Wooden Sun advised me that second service call to bring parts they didn't have with them would be an additional $165 service call fee. I objected to paying for two service fees. I was to that pilot light assembly cost would be $400 each plus service fee of $165 plus labor. The afternoon of their service call both fireplaces stopped working and would not ignite after repeated attempts. I called Tiger Fuel after Wooden Sun would not return to correct their failure to perform and service for my two fireplaces. Tiger fuel replaced pilot light assemblies in both fireplaces for under $200 each, and the fireplaces have ignited consistently since without issue. I would not recommend Wooden Sun as a service repair for gas fireplaces.