Due to a multi-year Keyser installed thermostat problem (it has had to be replaced twice in 2…read moreyears), I successfully called Keyser on 2 consecutive days asking to speak with the service manager. It is now the third day and there has been no response. It would be courteous and certainly good business to call a 40 year customer back.

Thank you for the professional and expert installation at our rental property. 3 boilers and new…read morewater tanks replacing our old 20+ year old boilers and tanks. All done in 4 days. A complex installation that turned out like artwork. I would highly recommend Keyser for all your heating needs and installations.

Have recently purchased an off the grid deer camp that had lights, furnace, stove and refrigerator…read moreall run off propane. Amerigas sent up Mike, a Service Tech who talked through the options of simply turning the propane back on as everything was which could have been detrimental to our health and camp or making some changes that truly wouldn't affect our use for camp based on other power decisions we had recently made. We agreed that they would come back another time to make some changes. Yesterday Mike was back and did a great job. He communicated with us through the process to be sure everyone was on the same page and got the job done quicker than expected. Very pleased with Mike and Amerigas!

I never ran out of gas before, and I use it only for my stove. I was pretty surprised to run out…read moreabout 2 weeks ago. I smelled tell-tale the "gas" smell and was worried ( never having had it happen before). When I figured out that I'd run out, I called Amerigas in Rutland. They had someone here promptly who also checked my lines to make sure that there was no leak. He also tested the stove. I don't make the company rich on the little bit of propane I use, but I always get good and friendly service.

No better place in town for fuel and service! The only place I know of that will still pump your…read moregas for you.

I called for a first time delivery and immediately had an appointment for one. Because I'm a new…read morecustomer, I had to have my tank inspected. The driver was courteous and quick, inspected the tank and filled it with heating oil!! Great service!

We are very satisfied with the service we received and what Cota & Cota has to offer for other…read moreservices. Thank you Kevin for being right up front and the prompt service.

Edit: The owner…read morereached out to me soon and directed me to a manger based out of the Ludlow office. I spoke with the manager who responded to my concerns outlined below. I've decided to remain with Cota & Cota at this time. Up until a few weeks ago my experience - both with the office and technicians - had been good, so I'm willing to give them another shot. First review: After 10 years of having Cota & Cota as my oil/propane provider, I cancelled my account with them and will be taking my business elsewhere. I had a maddeningly, frustrating call with one of their service desk staff (who I will not publicly name) who interrupted, spoke over me, and mansplained. When I called this gentleman out for his behavior, he 'let' me speak. When I finished speaking, he then said "Can I talk now?" To the leadership of Cota, I strongly urge you to have your staff complete customer service training. Or maybe remind them on the do's/don'ts of speaking with customers. Here, I'll help: 1. Don't interrupt 2. Actively listen with empathy 3. Don't mansplain 4. It bears repeating: Don't interrupt

Ruined our car and literally did not care. Sent me off in a car with no blinkers lights speedometer…read moreodometer power lift gate and more. No one cares will never recommend and we do alot of buisness. Never again

This has to be the worse customer service we have ever experienced!!!…read moreOn Sunday 7/7/2024 we ordered a hitch for a bike rack - ordered directly on the phone at the Rutland location - was told to pick up after 4:00 on Thursday 7/11/2024 . Wasn't able to get there on that date but when I ordered it I made it VERY clear I need it for our bike rack for a trip on Thursday 7/18/2024 - stopped on way home from a trip on Monday 7/15/2024 . Spoke with the owner who stated that they did not have a contract # or any info of me ever ordering and also paying for the hitch . Not the least bit helpful -have to agree with other reviews - incompetent !!! So was told on Tuesday 7/16/2024 that somehow the order went through the West Lebanon , NH UHaul - spoke to them was going to overnight it to Rutland - well , it now is 7/19/2024 - never had I received a call - still no hitch and the owner in Rutland was absolutely useless to help - have tried to call the West Lebanon uHaul - can't seem to get the phone answered ! DO NOT RECOMMEND UHAUL IN RUTLAND , VT UNLESS YOU WANT A HASSLE FOR SOMETHING THAT SHOULD BE PRETTY SIMPLE ! Meanwhile I'm unable to get a credit on my cc !!!! **EDIT*** Want to make mention that the U-Haul in West Lebonon , NH was very helpful - (Steve ) they never received the paperwork from Rutland to overnight the hitch - AGAIN Rutland UHaul is incompetent- I canceled my order and received a refund thanks to the excellent customer service in West Lebonon , NH uHaul .

I placed an online order for two items including a ladder. Strike one: The carrier (UPS) pushed…read morethe delivery date back which messed-up my project timeline - leaving me feeling misled. Strike two: The ladder was simply plastic bagged with no padding, no box. It was shoddy packing and when the UPS driver dropped it off, a leg was hanging out clearly damaged from being thrown around or dragged. The driver even mentioned how poorly is was packed. The bag was torn in a number of areas. This was a really poor customer experience. I have many pictures for proof. Bummed!

Horrible employee morale-- highly disrespectful and acted as if customers were supposed to know…read moretheir business operations Not to mention, no card readers work and computers going down left and right. Needs some work training the younger employees and maybe invest in some IT staff...

I have received a threatening email from Donna at Proctor Gas, after simply inquiring about the…read morecompany and telling her I would return the paperwork once I was ready to use their services. Now I will be charged extra if I ever want to use their services, as I didn't return the paperwork to her in the amount of time she wanted. I would love to speak to her supervisor. Extortion is not the way to go when looking for new customers.

From the owner: We have Roots in Rutland not just Branches. We are a family owned and operated business since 1947…read more Providing the Finest in service,products and ideas for over a half a century. We will keep the flame burning for you! 24 Hour Emergency service/Automatic delivery for residential and commercial accounts. We have high efficiency gas furnaces and water heaters, home generators systems, gas fireplaces and decorative stoves.

I was in need of propane and was guided to Bove fuels by an acquaintance. Being a "Yelper" I turned…read moreto my fellow Yelpers for guidance in using this recommended supplier. Because I am a user of Yelp, I am aware most reviewers of businesses that are not restaurants, will only post reviews if they encountered negative service, it's yelper, err, human nature. Because all the reviews were negative and dated, before making a final decision, I called Bove. I explained my reservations to do business with them based on the reviews I had read. I was put in contact with Mike S. who called me almost immediately and set up a convenient time to discuss my concerns, in person. To be honest, I was thinking, oh great, they're sending me a former used lemon car sales man to convince me to give them try. Upon meeting Mike S. I immediately assessed he was an honorable person and he genuinely and frankly discussed the Yelp reviews. He stated "give us a try and see why we have been in business for xx years". I forget how many years he stated. I will update my review if needed, but currently I am quite happy with the service I am getting from Bove Fuels. I would suggest giving Bove a call if you have concerns based on these reviews. ---- Review update I have now been with Bove fuel for over one year. In that time I have had multiple deliveries, all automatic. I was contacted recently to remind me to unlock my back gate which I had a carabiner(climbers hook) affixed and had forgotten to remove. Driver stated he would do other runs and return later if gate was locked. Another call was due to my contract expiring and I overlooked the renewal letter. I called and Mike Sullivan was again very helpful in this matter. Looking forward to another year with Bove.

A few years ago this was a great company. They changed to some kind of new software or system…read morechange and automatic is always messed up. Fortunately I will be moving soon, and so happy I will not have to deal with this company any longer.