Great stop in Willis TX. Clean store, friendly staff, fast service, and easy access off the…read morehighway. Bathrooms were very clean and everything was well stocked. One of the best Love's locations I've visited.

I had a very unpleasant experience at this location on Tuesday, October 21, 2025, around 3:30 PM…read more The store manager -- Britney -- spoke to me in a rude and disrespectful tone in front of other customers. Her attitude was unprofessional and humiliating. As a paying customer, I expect basic courtesy and respect. This kind of treatment is unacceptable, especially from a manager. I hope Love's corporate addresses this issue and reminds their staff about the importance of professionalism and customer service.

customer since 2007, no problems until 2025 big problems. 18 years of being loyal customer means…read morenothing to them. A&D shoddy installation of second tank Feb. 2025. First leak within 1-2 weeks, second leak March or April, third leak 5-19-25. On 9-11-25 I receive letter asking me to "take care of" $375 from 5-19 repair because "screw in the regulator was missing leading us to believe someone had tampered with the system" This is a blatant lie and a dishonest attempt to squeeze money from an elderly disabled veteran. The tech, Kelvin, never mentioned this on the 19th and no mention when I talked to A&D on 8-5 to pay the annual tank rental. 9-11 called Maria Dobyns, was told she was out for 2 weeks and to share my concerns Cheyenne. I stated the only time the system was touched was when A&D told me to shut off the propane supply during prior leaks until they could repair it which leaves us without a stove or oven, without a way to heat our home, warm water to shower or wash clothes and without a dryer. Also asked why Kelvin never said they were charging us $375 on 5-19 and Cheyenne never said we owed $375 when I paid tank rental on 8-5. Cheyenne talked to Maria and called back to say if the $375 wasn't paid within 10 days they would lock us out of our tanks. I asked about the 1,300 gallons we prepaid for and she said prepaid is non-refundable so we would lose that if we chose a different provider. I filed a complaint with Texas Railroad Commission and Texas Attorney General on 9-11. I emailed owner Stephen Dobyns 9-17 but as of 9-19 haven't heard back. We will either lose $375 or $2,300 in propane. But long term A&D will pay the true cost losing customers.

Have been using them for years with no issues. Always got deliveries when promised. Great to do…read morebusiness with.

Recently moving to a vew area, it is a really hard to know who to call for any or all repairs…read moreneeded. Especially in a very small town. Luckily the local propane company referred me to Lucas Propane for the plumbing/pipes from the tank to the stove and furnace. They were able to fit me in the same day and fixed the problem(s). The 2 men were knowledgeable and efficient. Very courteous and professional. Absolutely will use them again.

A BIG THANK YOU! They were very kind! Explained where the problem was and how they were going to…read morefix it! We definitely recommend!