Save your money go to another subway, this place is a joke and the owner Joy B couldn't care any less. I asked her several times to refund our orders and she says "I don't understand why you want a refund" are you kidding me!! Just go elsewhere, at least you will get meat and not just a bread sandwich read more

Subway - Meat on a FOOTLONG turkey sub - Sandwiches Near Me - St Albans, West Virginia

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Love this subway! Its remodeled store is awesome! The staff is super friendly and their sandwiches are great! Way to go! AND they have a drive through !!!! read more

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The people have been friendly but the food is terrible. Since this is the closet location to my house I have gone back a couple times thinking it will get better because the locations in Charleston I eat at are great so I know it's not all Subways but apparently the one in St. Albans just doesn't get better. I just spent $40 and both our subs are bad, both drinks are flat so we only ate chips. I wish I had my money back to go get something to eat as I am left hangry. read more

Subway - Sandwiches Near Me - St Albans, West Virginia

Worst subway ever. Skimpy expensive sandwiches. Complain all you want nothing ever changes. Ordered a footlong turkey had two pieces of turkey on entire sandwich. A toddler would still be hungry after eating it. read more

Easily worst ran subway in america. I have been to a lot of subways across the states and none of them compare to how bad the sandwiches are made here. Im sure the employees are high as a kite and unable to follow simple instructions. They freshly renovated the building but i think they need to renovate their employment and start with people who will actually do their job properly read more

Went there to pick up the gentlemen taking the order was great bout the one doing the adding an running register need attitude adjustment the way he was placing things on sandwich and making g mess could tell he didn't want to be there would of left but grand son turn to pick meal I don't live here just visiting if lived here would not be retiring no my fault he hates his job then got home no Napkins read more

If you are looking for something for dinner, don't ever go to Subway in St. Albans! We order online at 6pm. Order estimated to be ready at 6:20pm. I get there and the drive thru line is huge and so is the line inside, which also extended to outside. I wait because we've already paid in the drive thru for an hour and 15 minutes. Get my food home, and my protein bowl has all the stuff I asked them not to put in it, and the southwest sauce I requested was mayo! $15 an hour my ass! If you can't take pride in what you do now, you won't do it when you make that either! I take it back and ask for a refund. Mainly because I'm too mad to be hungry anymore, and what does the kid tell me? They can't refund a partial order. They can only remake it! REALY?!?! WTF Subway?!? So I sit waiting for my order for 1hr and 15 minutes and they mess up and can't give me my money back?!?! Email to corporate since they have gone to a completely automated customer service experience. WOW! I WILL NEVER PAY MONEY TO EAT AT SUBWAY EVER AGAIN! read more

As far as Subways go, this one is top notch. They served my family fast and were friendly.

It appeared that the manager was extremely stressed and at first was doing alot of talking and very little helping over come the rush. But she stopped an employee that was actually making my sandwich and had him start on someone else's. Then started saying the lobby customers are just going to wait and doesn't care if they have to wait an hour. But it doesn't stop there.... she then starts blaming the customers for messing up there orders and that's why everything is a mess. Oh by the way they never asked me again to finish my order... my wife paid for hers and we left.. Also I might add the flies were so bad we were swatting them away repeatedly to even pay. You can always tell those that are born to lead and those that are not when the stress builds. read more

Stopped by there today in the drive through. A lady named Kerry waited on me. She was fast,friendly and professional. St albans store is the best one i think. Foods always fresh read more

ordering online and then picking up at the express window is a joke. Ordered double chicken, hardly had any at all. Ordered cheese, no cheese at all. Asked them please DO NOT chop up the salad to tiny bits, Do not chop at all... and It was like MUSH! I paid $9 for a mush salad with hardly any chicken and no cheese. read more

My husband and I went in tonight to get two of the $4.99 footlong subs on special. We made them "deluxe" which is $1.50 more. The cashier tells me my total is $19.89. When I told him he was wrong he became irate and told me he was right. I tried to explain the math to him and tell him that $6.49 times two plus tax would only be $13.89. When he continued to try and argue with me, I asked to speak to the manager. He told me that he was the one in charge. I laughed and he told me that since I didn't like it I needed to leave. I'm still not believing the whole experience. Never in my life have I seen such poor customer service. read more

The food was terrible. The soda machine smelled like raw sewage. The tables were filthy. Over all it was a horrible experience.

I stopped by Subway after one of many radiation treatments for cancer. my tastebuds are out of whack and thought possibly a sub could be the food item to provide a welcome relief. Upon entering the store I notice an older man wearing a black shirt was behind the counter placing the meats/cheese on the subs. I proceed to ask two questions regarding the former 'club sub' and which bread was the least dence/softest. First, let me say ... I was only customer in store and no one was in the outside pickup lane and the other 3 employees were unoccupied. This man was surly and short with me. In fact he turned away from me and disengaged. I only asked my questions because of my present medical condition and inability to tolerate certain foods at present. I simply informed his 'back' that I would go to another store. Which by the way ... Jersey Mikes is fantastic and they believe in customer service. read more

If you want your order wrong this where you go. I have never witnessed such idiocy as I have there goif through the drive through. Believe me the manage got an ear full. I biycotted this place full of nothing but morons for months. I would go out of the way to go to a dofferent subway. I did not have time to today. I told the idiot at the window the story about how last time i was her emy order was wong. Freaking morons did the same thing. I will NEVER go back there. Don't waste your time unless you like your food to be wrong. I will tell everyone I know to not go there. If they want business, they need to get your orders right. Another WV resturant I will never go to again. Same thing with chili's in barborsville. read more

Drive thru cannot get orders right. Three out of the last four orders have been incorrect. I keep being hopeful but not anymore. One paid for a personal pizza with lots of vegs got home it had nothing on it, second time got a completely wrong sandwich when I got home, third time another personal pizza checked it before I pulled out again with no vegs. In a hurry today and ordered several sandwiches, got home and Sweet Onion Teriyaki Chicken had no meat on it. Pretty much done here folks. Store was not that busy drove right up to the window and ordered so wasn't like they were swamped. Go inside and order so you can catch the mistakes as they occur. read more