I would not recommend this company except to my worst enemy. The owner Steve made the classic…read morefuture-failed-business mistake of over-promising and under-delivering. My family specifically went with Senior Helpers because of Steve's assurances that he was "more than adequately" staffed to ensure the kind of coverage we sought for my mom. We already had experience with other PCA companies and were specifically seeking out a company whose staffing capacity would ensure my mother and her caregiver would be a good interpersonal fit. Unfortunately, Senior Helpers failed miserably and stated they could no longer provide care to my mother after a few short weeks due to staffing shortages. During the 3 weeks Senior Helpers attempted to be helpful my mother had 5 different caregivers. Consider a new business name--Senior Unhelpful or Senior Understaffed Helpers.

Steve responded with very short notice on two different occasions when we needed help with our…read moreparents. On one occasion my mom got driven to a doctors appointment and got help with some other tasks around the house. The second time we called, Steve responded quickly and was able to match my father with a wonderful caregiver who came twice a week. Both times, the caregivers were pleasant and attentive. Steve also set up a new AI app in my parents appartment which senses unusual activity. It detected a fall in the middle of the night, and Steve got help to my father immediately. I would recommend Senior Helpers!

My mother passed away 3 weeks ago. She had caregivers from Home Instead in Burnsville for the…read morepast 10 years. We have spent hundreds of thousands of dollars on her care with them. I have not received a sympathy card or call from the management since her passing. Over the years I have been frustrated with the management and some of the staff at Home Instead. If not for the bond my mother had with a couple of her caregivers, I would have left this company years ago. Their lack of understanding of dementia patients, lack of compassion and basic understanding of how to navigate care in this time of COVID is more than concerning. I could never recommend this company due to the above mentioned problems and more. If you use them, be prepared to fight for your loved one, be a strong advocate and realize there will be no compassion or understanding from the management staff. I can only assume their lack of extending any kind of condolences is that they no longer have use for our family as their cash cow is now gone.

Friendly staff, professional and helpful on the phone - before we engaged their services.read more

My dad was in hospice with Fairview while at Aurora on France. They are simply amazing, and such a…read morecomforting, empathetic team of people. We absolutely loved Andrea and the rest of the team - they gave my dad the highest quality of care and were a crucial source of support for us during his last few weeks. It takes some incredibly special people to do what you do, and this team was the best of the best. Thank you, from the bottom of our hearts.

This place is nothing but lies they don't care anything about the residents trust me I live there…read morefor three years they did not care one lick about the resident I seen eight people die while I was there that could have been still living if they would have sent them to the hospital instead of waiting until they passed medication is never handed out on time it's never reordered on time they don't do any range of motion and problem solving they leave all the problem solving up to the residence all is there about is the money that's all they care about is the money John synagogue or however you say his last name the owner is a piece of crap he never comes and checks on his houses he has no idea what condition they're in the house manager of The Lodges of Burnsville is sorry to say it a witch if you go to ask her a question she will avoid you for the next 3 weeks there's a guy there right now they've been working on getting his ID for 3 years since I got there they've been trying to get his ID I got my own ID within the first week of me being there so problem solving no they don't the 956 in rent that they make you pay every month is outrageous because everybody there is on Social Security all they want is your money if your loved ones are at this facility I recommend you remove them immediately I have made calls to the state I am now out of their facility and I will make it my last dying job to make sure that the Lodges of Burnsville are Brooklyn Park of Mendota of Eden Eagan or Edina or wherever else they got them are shut down they should not be working at all thank you for letting me rant I hope this hits everybody in the right spot and please think of all your loved ones and the vulnerable adults that they are taking advantage of and abusing every day not only physically but verbally

I am revising my review... This place was a great place 10 years ago when I had a friend spending…read morehis last days here. My mom was here for weeks and it was not good for her. I eluded to things that my mom and step dad were saying about this place in my last review. Stress was high and trying to find a place to care for my mom seemed to be the hardest part of this journey. This place is in a nice area and it is nestled in the woods where you feel removed from your everyday stress. As my mom stayed here, both her and my step dad were complaining. They like to complain anyways so I took it with a grain of salt. This was our only option to take her at the time. This is the only place in town with a bed at the time. I gave my family a heads-up that this place good care of my neighbor, Doug about 10 years ago and it seemed like a gem at that time. I thought this place was going to be beautiful for my mom to stay and live out her final days. The more I dug into the allegations, the more I learned. The place is not very clean when you look around, that isn't a secret. We just wanted good care for my mom. My mom was placed on the lower level where it was very cool. With my mom losing about 120 lbs in the last year, she gets cold easily. She was cold in her room. It was a crisp 64 degrees. My step dad asked to increase the temperature of the room, they said they would try. The AC units ran all the time. The AC units were also plugged up with debris. They still kept the place cool but seemed to run non-stop. They were putting so many blankets on my mom to fight the coolness that my mom complained of the weight of all of the blankets on her feet and legs. We asked if we could bring in a heater, heated blanket or anything else to warm her room. They told us that we couldn't. What they are saying is there is no solution to my mom feeling like she is freezing, so she will have to deal with it. The people seemed friendly and caring. I am not sure if it is strictly a staffing deficiency or just not a good system in place. They tied to remember my mom's birthday, got her some cup cakes and then they didn't give her any. They seem to staff with 1 person upstairs and 1 person downstairs but many times when you are looking for any assistance, it seemed like no one was available and you would have to look through the entire house looking for help. My mom would press the button for help and she would get a response in about 45 minutes. That seems to be a long time but i know they have other people to tend to. The meals were made and served but they seemed to always be cold for my mom. We took my mom to the U of M for an appointment because the nurses could not find transportation to the clinic any other way. This is their business, don't you have a list of providers? Is this the first time that you needed to transport someone laying down? There were several things that exposed lack of procedures and nobody seemed to be in-charge. When we were at the appointment, every person we saw, were told the horrors of this place and the stay from my mom and step dad. I asked the social worker to help us look for another option. They decided to hold her for a couple days while we tried to get her into another place. We were close to getting her into an assisted living but they said they couldn't care for her there. We were back to square one. The hospital didn't want to give up a bed to her anymore. We were forced to move her back to The Lodge until we could figure something else out. We explained to my mom that we had no choice even though she begged us not to send her back there. It was sad. She arrived back at the lodge around dinner time on a Friday. They fed her and after that, I guess she started to throw up non-stop. I get a call around 11:30pm telling me that she has been throwing up since she arrived and ate dinner. They were asking ME what to do. I said call an ambulance, what do you normally do? My mom was not on Hospice care until the next day I guess and that changes the rules. They seemed to have waited too long to get her help. I could hear my mom yelling in the background to get her out of there, it broke my heart. It was the last fight my mom put up and after that it was a fast downhill slide. I started to look more into the things they were telling me. I found that many medical professionals like hospice nurses say The Lodge used to be good but now they wouldn't let them watch their dog. How sad. My step dad said that when he would try to call there, they wouldn't answer or if you followed the prompts, you didn't get a person. He is hard of hearing and can't hear his cell phone too well. I decided to try and I followed the prompts only to find that I also couldn't get through to anyone. I believe that is a problem. I would be leery of staying here. May my mom not haunt me for putting her here. We finally got my mom moved to a VERY nice place in Edina.