The way that Suddenlink treats their customers, in a business environment where cable is seen as a "dying technology", is appalling. Two days in a row I called the customer service number to be greeted by wait times exceeding 30 minutes. The second day I requested a call back at a time provided by the automated system. The time agreed upon was 1445 on 15 October. That time came and went with no call. At 1600 that day I tried to call again and again it was a 30 minute estimated wait. I decided to go to the Bossier City, LA store for help and was greeted there by over 20 people waiting for help from only 4 associates. Frustrated and unwilling to stand in line for over an hour I decided to wait on the phone instead of in person. ONE HOUR AND SIX MINUTES later I finally connected with someone who assisted me. Ultimately I stayed with Suddenlink because they were able to get my total bill reduced by 75 dollars, thus beating using a streaming service like Sling for a total overall cost. I have zero allegiance to any cable/ISP and only care about cost since I believe they are all equally greedy and dismissive of their customers but I do think that Suddenlink is particularly bad and look forward to the day they are forced out of business as their customer jumps for other options like Sling, Hulu and Amazon. In the mean time I'll save money, even if it's a few dollars, wherever I can. read more