Worst internet providers out there! Do not use them you will regret it 100%! They suck they will not fix their shitty internet and still expect you to lay. As soon as someone different starts providing in my area I'm switching without a doubt!!! read more

Cable service is the worst I have ever had no stars for me. In 5 years I have never went an entire year without having to have a technician to come a fix something and it's always if it's not our fault you will have to pay for the service, how about if it is your fault you give me a daily refund until the technician comes in 5 days. This is not a fair monopoly if we had other choices in the Tyler Texas area besides Dish and Direct I would been gone without looking back. If I could upload videos I would show you this horrible service. Not I have to give Suddenlink a rating but I wouldn't even give them a 1/4 of a star. read more

After 7 calls into Suddenlink's support, over a three week period, they have still not corrected an email log in issue on their site which they created. We have been unable to log in to our email on the web for over three weeks, and they have been unresponsive. Tech support and their web master are not able to control their environment. read more

Suddenlink is Horrible!!! We had Cox then Suddenlink now over 40+ years(since 1975) since they sold out to some 3rd world foreign people the service is bad, they up bill for no reason, poor service, charge you for things you don't have. Tech's don't know how to fix their equipment. Alltice 3rd world people Fired in my area all but 4 people who installed or worked on their equipment, the 4 left I am better qualified to do their work. My TV freezes at least 25 + times a day I have a DVR box, I'm on my 4th box that's is a reused, not even a new box just straight from someone else's house dust and all, ("This is what they call a new box, yep it's new to me from someone else's trash")now because none of them have worked right, it's my fault according to the people who can't speak English, with chickens in their house crowing in the back ground.. There is no superviser to speak to or call, just RUDE people who can't again speak English. They allowed my land line number of almost 60 years to be ported out without my knowledge. If there was another cable company in my area I'd been gone,( other than dish or at&t which are almost as bad due to if wind blows it's out) There used to be such good service at Suddenlink, prompt service calls, problems taken care of. Then Alltice 3rd world non speaking English people bought it and all I can say is when Suddenlink sold out they didn't give a S--- about their customers, only the money. My advice is Don't EVER USE Suddenlink, or you can join in all the Law Suits against them..!!! read more

Our Suddenlink bill increased with no explanations so I called customer service to better understand why. The customer service rep was understanding of my questions and explained what services increased and why they increased. After a couple more questions from me she abruptly hung up. Since we were having a very civil conversation I was taken aback by the abrupt disconnect. :( This is what I learned: the lowest internet access increased as well as the HD receiver and the Safeguard service. Another increase everyone should know, the NFL now charges more and those charges were passed along to us. Seems to me the NFL is very greedy for a Nonprofit. read more

Cable service is average but internet service is unreliable. Internet goes out at a minimum of 15-20 times a day. Have called and requested technical support several times and had technicians at the house and nothing seems to help. One Suddenlink employee actually said "I don't know why service is so bad in your area." read more

We have been dealing with Suddenlink for about 5 years now. We had the cable, unlimited internet at the highest speed available with wifi, and home phone. Our phone would choose when it felt like working. Some days, I would pick it up and there would be no dial tone. Others, my family from California would call and say the line was busy or that there was a recording saying the number was not reachable at this time. Internet was spotty and sometimes would flat out not work. When it did work, it was so slow it just got annoying to try and even check email. Cable was the biggest joke of all. Everytime we would play anything on demand, the entire TV would freeze and we would have to call and have them reset the box. Other times it would get a little hot or windy and our entire cable service wouldn't work at all. Suddenlink swore up and down it was only our location. We ended up cancelling the cable. Well we recently moved and the only thing available in our area is Suddenlink so here we are again. We thought maybe it would be ok because we are in a whole new area. Let me start with the installation process. The "Tech" they had come out to install it spent more time fiddling with his phone and walking through our house talking about how fun moving was. He claimed everything was good to go and then left. Welp... internet wasn't working properly. Wifi was going in and out. On demand wasn't working. Tivo wasn't working and phone was dead half the time. I called to ask about our list of channels because everytime I would try to put any channel it would say service unavailable at this time. I called and told someone and she said it was just a guessing game of what channels we had and to figure it out. I tried to explain nothing was working and she still refused to listen. The next time I tried to mess with the TV (Wednesday March 14) it wouldn't work at all. Wouldn't even show the light. I called to tell them. Their response? Well it will be $60.00 for a tech to come out and take a look unless you pay $7.99 for our safe guard insurance. Wow... ok.. so for a tech to come out and look at their own piece of junk equipment, I have to pay $8.00 or $60.00. You would think at $157.82 we had just paid for the installment of all this crap, it would somewhere cover the tech visit. I asked why the $60.00 to look at your equipment? They said to cover the gas money. I live in Lindale. The store is in Tyler. WTF are they gonna be coming over in that it's gonna cost $60.00? That's logical. He then proceeded to tell me that there are loopholes in the safe guard insurance. I asked what that meant. He said if the tech comes out and doesn't find anything wrong with their equipment, you are going to be charged $60.00 regardless. I said, "How is that even legal? To charge someone a monthly fee for insurance that only works when you feel like it should?" He then proceeded to tell me that's just how the world works. And then laughed. The appointment was set up for Sunday March 18th between 8 a.m. and 10 a.m. The tech didn't show up until a quarter to 1 p.m. Which resulted in me missing appointments that I had to go to that day. He replaced the remote and ended up having to reinstall everything because nothing was wired right. There was no ethernet cord on our Tivo. Our internet cords were plugged into the wrong places. There was something wrong with wires outside as well as inside etc... Everything was wrong. So again... I call and deal with their lousy automated service to get to a real person and they say they can give me a $52.00 credit on our next bill. Sounds ok, Right? No.. not considering we pay $162.00 a month and the fact that we just had a whole month of NO SERVICE. This company is a joke and most of the people that work there are rude. I talked to 3 people that were nice. 3 out of about 27. Avoid them if you can. Because they are more concerned with taking your money than providing good service. read more

It took them 6 times to get my TV installed. Every time I had to take off work. One of the guys said he was going to his truck to get a part, then just left!. Finally got it, then they charged me a $60 service call. They Altice 1 system is great, but they don't tell you that in addition to paying $20 for the 1st receiver and $10 each additional, they charge you $18.00 to make it work. They can come pick this s***t up! When I called customer disservice all they could do was offer to get their disconnect team on the phone. read more