From our first telephone encounter with Jayden thru install with Leo and Anthiny, we ate absolutely…read moreblown away by their excellent customer service. We highly recommend their service for high internet and TV.

Wireless internet providers provide internet by disseminating bandwidth via radio frequency from…read moremultiple towers. Those towers have a max output and data usage based on the amount of people on the network. The only way to provide the promised bandwidth is to have enough back end systems to support the amount of users on a single tower. However, TISD has over sold their hidden valley tower. I have been discussing, and arguing with tech support from my second week of getting TISD. I've had it five months. I spoke with the supervisor, and multiple tech support agents, in tech support, and they always have an excuse for why I only get 0.5-1mbps in the evening every day. I pay for 8mbps. I've done my part and replaced routers at home, reset them, run countless speed tests, etc etc. The supervisor told me that the technology is like "The Wild West." If it's like the Wild West, don't promise things to your customers and deliver substandard service. Plain and simple TISD has oversold their towers it appears. They don't have the back end equipment to support the amount of users they have put on their network. That means the end user only gets a portion of what is promised. At first my service was great but now it's unusable in the evening. I'm terribly upset with my service from TISD, and customer support is sub par. I finally ended up writing this review to alert others looking to purchase TISD.

We had Optimum services for several years and continued to be disappointed with them. The last…read morestraw was porting the phone number that my wife has had for over 50 years. Optimum refused to transfer the number to our new carrier and then had the nerve to say to reactivate the service with them and pay 65 dollars a month then attempt to port the number again.

Worse tv service ever. Cuts in and out, Always error messaging. Can't connect to dvr…read more Stuttering channels. Cuts out in middle of watching something to do "update" at prime time. Internet seems do go out every night for a quite long period of time. When you need security to work, I'm "offline". Time to change over both Internet and cable. I'm tired of these continuous issues.

When your internet goes down they don't make much effort to fix it…read moreOur internet has been down two days due to something that was damaged in our area. They have yet to send someone to fix it. According to their local person, all the "big" bosses were contactacted and a team may be here tomorrow.

The wireless service is unreliable - we have had the service for 10 months - experiencing outages…read morethat span 10 min to all day several times a month. Go to other providers if you require reliable service like in work from home scenarios.

Stay away from this company. Worst customer service. The tech. they sent out was extremely rude.read more

Great, quality work! Responded in a quick manner to the service requested…read more Enjoy working with James Teleco, and their helpful employees!

The service is down or having timeouts once a week minimum. Their support teams must be very small…read moreor something because no one ever picks up when I need help and have to call them. So when my service goes out, I cant even contact them. Steer clear from TISD if you have ANY OTHER options, cell phone hotspot would be better than this to be honest.

This is the business that makes me wish you could give negative stars. Oh, where to start... the…read moreservice sucks. Whenever you have a problem there standard service answer is " a tower is out"... now this mythical tower could be out for weeks but your bill will not reflect this. Your bill for their services will be the same no matter what... I don't care if you haven't had service for a month your bill will be the same amount. In fact, I'm posting this using my cellular data plane but my mother$&%#*€ bill will be the same amount. The worse part is they basically have a monopoly-- not much competition. Which probably means they don't even own the mythical cell towers that are always "burned" or fried according to their fiction writer service folk (same peeps do the invoicing). So basically what I'm saying is you would be better off starting a large fire and sending out smoke signals than joining this bunch of thieves.

This T-Mobile store seems to be relaxed and caring about its customers. After having dealt with…read morethe T-Mobile store on Navarro for years, and them giving us the incorrect phones and placing us in higher priced plans, lying to us about cost of equipment, ignoring us as we are waiting for help, etc. ,... THIS LOCATION IS A BREATH OF FRESH AIR!!! So nice to be able to walk into a place with friendly staff who seem willing to help. They've been extremely helpful with T-Mobile merchandise that can be given out on T-Mobile Tuesdays. Highly likable crew!!!

From the owner: Visit the T-Mobile store in Victoria and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4109 Houston Hwy Suite 300 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.