We had Optimum services for several years and continued to be disappointed with them. The last…read morestraw was porting the phone number that my wife has had for over 50 years. Optimum refused to transfer the number to our new carrier and then had the nerve to say to reactivate the service with them and pay 65 dollars a month then attempt to port the number again.

Worse tv service ever. Cuts in and out, Always error messaging. Can't connect to dvr…read more Stuttering channels. Cuts out in middle of watching something to do "update" at prime time. Internet seems do go out every night for a quite long period of time. When you need security to work, I'm "offline". Time to change over both Internet and cable. I'm tired of these continuous issues.

Ok for starters the first time that I had suddenlink it was horrible. I'll be restarting my router/…read moremodem 8 times per day and would have to call for the service being out constantly. Then I would talk about it and someone asked me "well what will you do without the internet?" In a condensing tone. I switched providers with that. And the price went up and up. I simply couldn't afford it anymore. 1 star easily. Then got them back. There was this one tech guy that came out and set something up but then it never worked so I called again and this other guy came out and fixed it and we got to talking and he said it was like he was fixing up his messes. "You have to know what you are doing" "I know you're new but come on man" Internet for me is an enjoyable luxury not a need. I literally use it for online gaming and streaming. I've been without it for years before. It's gone up $10. I'm hoping that I can still afford it in the future. But if I have to cut something the internet would be the first thing to go. As much as I enjoy being online it's not a need but a want. The only time it's actually been out for me is when the actual place has an outage but it wasn't their fault at all. There was a bad storm to which I hope the people there were ok. 3 stars cuz it's alright. I stay connected and just have to restart my router a normal amount. They even had the BBB come after them with a lawsuit for price gouging. Honestly I'd choose another provider if you are able or just find a way to use your smart phone. There's an app called net share that allows you to have an unlimited hotspot if you have an unlimited data plan. Also the apartment has free internet with the office so I could always just go there with my laptop, download games and be good to go playing offline like before.

I have never had this many issues with suddenlink. When you have to save the phone number to the…read morestore on your phone "favorites" list, there's a lot of problems. The bills keep rising and the service goes down seems like. I never want to use them again.

In our area we have 4 options, grande, AT&T, dish, and time warner. I have been with grande for…read moreover 10 years now but have on a few occasions thought about leaving for a better deal. Each time I do my research I end up staying with Grande. Nobody can get close to the 400 Mbps speed, time warner is the fastest @ 50 and at&t brags about their "super fast" 12 Mbps! Grande like all of the other companies has low entry packages that begin to creep up after 6 months so you have to change plans every 6-12 months to keep getting the best deal. This is why they lose a star. Service is better than any I have seen, tech support is in Texas! Technicians give you specific time frames and call before they show up for installations. I am sticking with them but be warned grande, AT&T is putting fiber optic lines in my neighborhood so I will be reviewing my plan as soon as they roll out their new offers.....gotta love free market competition!

I am highly disappointed with the deceptive billing practices at Astound Broadband. I called to…read morecancel my service, and the representative explicitly confirmed that my account would be deactivated that same day with no further charges. My account was fully paid off and up to date at the time of the call. Nearly a month later, I discovered I was still being charged. When I called back to investigate, a different representative claimed I was charged because I canceled in the middle of a billing cycle. This contradicts exactly what I was told during my initial cancellation. Astound needs to honor the original agreement made by their representative and refund these unauthorized charges.

Great experience at the Spectrum store on Saratoga! Store…read moreSpecialist Frank Lopez and Assistant Store Manager Monica Musella-Robledo are fantastic to work with. We recently moved to Corpus Christi from N/W Indiana & my wife & I decided to switch our cell phone service to Spectrum. Our previous carrier was Comcast Xfinity, and they were a complete nightmare to deal with. I spent 3 1/2 hrs on the phone with Comcast the day before simply trying to unlock our phones, and was given a unlock code. After arriving at the Spectrum store, it turns out the phones were not unlocked & the codes didn't work. Frank Lopez and Monica Musella-Robledo worked with us for well over an hour, most of the time on hold with Comcast, and were finally able to get the job done. I really appreciate the patience of both of them. I strongly recommend anyone needing Cable/internet and cell phone service give Spectrum a try.

SPECTRUM \ CHARTER IS THE PITS…read more They Give the total run-around. Overly reliant on "AI", they are hyper-compartmentalized: one department has no idea what the other is doing - the scripted "solutions" are misleading & if not downright contradictory. Their rates are jacked, their hold times long, the "hold music" is maddeningly redundant; their in-person "brick & mortar" is ill equipped to cope with anything complex ; the 'in person' crew defers the customer back through phoning the company's myriad (833) (855) (800)#'s that all lead to the same, rote, automated prompt designed strictly for bill payment. Spectrum / Charter gives no care for resolution - rather - they are structured for LITIGIOUS evasion and will do everything to keep a person indentured to fines & fees. *** And *** Their actual service konks out chronically. - NO CARE FOR RESOLUTION - THIS CORPORATION IS A GREEDY, EXTORTIVE, GASLIGHTING, UNACCOUNTABLE BULLY - - PRAY YOU, AVOID THEM

I work from home as well as my husband. The internet provider we had would constantly go out and…read morewas often unreliable. Annissa and the Vision Net Solutions team were able to tell me that I had a better option for internet at my house that I wasn't even aware of! After speaking with them, they switched me over and now we have better, faster, and more reliable internet, super important for two people working from home! I highly recommend having them look for you and seeing if you have the best internet for your home!

From the owner: Vision Net Solutions is a Veteran and Women Owned IT and telecommunications company serving the…read moreGreater Houston area. We lead with cybersecurity and managed IT because protecting your business comes first. From threat prevention and managed services to cloud solutions and network infrastructure, we make sure your business stays covered. On the connectivity side, we are a broker with access to 250+ providers including AT&T, Frontier, Fidium, and more, so we always put your needs ahead of any one carrier. Whether it is internet, phone, TV, or VoIP for your home or business, we find the best fit and handle everything from start to finish. What makes us different is that we actually know our clients. We are not a call center, we are a local team with deep roots in Atascocita, Humble, and Kingwood. Our engineer has 15 years of experience and a military background, so prevention is in our DNA. We believe technology should feel personal, not overwhelming.

I've had Ezee fiber for a few years now and honestly it's been the best service I've had in…read moredecades. The price was great and actually doubled my speed while cutting my bill in half. Customer service was great when I installed a few years ago and even now when I called in with questions regarding my bill. The service agent seemed incredibly knowledgeable and knew exactly what I was asking. I wish I had gotten his name but I am grateful to have had him. If you're hesitant about making the switch over, I'd highly recommend it!

EDIT FOR REPLY: I HAVE emailed support. I also have TWO open cases with support under the same…read morename. You're trying to save face for the review, and nope. You can look into it if you wanted. You have ALL the information. You're purposefully ignoring it. This is the WORST cable company you could ever hire. Expecting good service from a company with 20k fake reviews should be the first sign. Look at their google reviews, then look at the companies bigger than then them. Then do a double take and realize this company is a scam. They sent Hellen Keller to my neighborhood, broke 10 water lines, including a main in a 6 hour work day; and broke my shower heads, faucets, and hot water heater with how much dirt and rock they sent into my line. Now I've been waiting for someone to call me back for over 48 hours now, and they closed my previous ticket because they allegedly called me back when they were off the clock and closed and they said someone told them it was fixed. Terrible company; terrible people.