Decent mechanical work but terrible communication. Dropped my car off at 8 AM for a scheduled oil change and tire rotation. They told me it would be done by noon. I didn't get a call until 4 PM and then they tried to upsell me multiple filters I didn't need. Two stars because they didn't break anything but I won't deal with the constant upselling and late finishes again. read more

Have been going here for years and this is the best auto shop on the planet. Wouldn't go anywhere else with my car. The entire experience is always fair, honest, efficient, professional, knowledgable , skilled and talented from customer service, to the diagnosis, to the repair, to the final bill. Started going here after having gone through several botched jobs at some of the best known names in auto care. Gotta give a special shout out to Jenna. She ROCKS and always goes the extra mile for her customers. read more

Long time customers who have become friends. We trust them and value their honest and good service. read more

BEST CUSTOMER SERVICE! I toon my car to the jeep dealership took an hour for drop off and then I was quoted 189 for alignment, 79 for cabin filter and 63 air filter. Called Sudley for price comparison they pick up and you can hear the happiness in the employees voice, he quoted me 109 alignment, 78 cabin filter and said about 20 bucks air filter because they don't charge labor for something so simple. I get there and warmest greeting ever. The helped me transfer my stuff to their shuttle made sure my son was safe in his car seat. Then when it was time for pick up I was a little stressed because my son was still napping and they come pulling up in front of my house with my car. As a single mom that meant EVERYTHING to me! The fact that they cared enough to make such a gesture just proves that they actually care about customers and they're not out to just take your money. They want to build trust. If you need car help go there first! read more

I love this place. I've taken my car here about 5-6?times for various things. (Tire changes, oil changes, brakes) The team is A-1 with communication, pricing and they don't try to recommend things you truly don't need for your car. They even offered shuttle service back to my house when my car was going to take longer than usual. Totally recommend read more

You wouldn't like this place. Mark, Mike, and Jenna on the customer service team are too responsive, the technicians are too talented, and the prices are completely fair. They even have the audacity to provide a shuttle home if you can't wait for your car to be quickly fixed. Nope, nope, nope try somewhere else. Thank you Sudley Car Care! read more

My go-to guys for the service of my 2012 JGC. They are honest and don't rob you, and for me, super convenient. Mark and Mike and the female you seen the photo- always great! read more

After having used another shop for the last year, only to have them prove themselves not worthy of my business (see my other reviews for info), Sudley CCC is a breath of fresh air. When the other place failed to rectify my concerns, I took my car to Sudley. Not only did they quickly diagnose and resolve the issues with my car, but they noticed and pointed out several other items that the old shop failed to. I left completely satisfied. The staff is great - friendly, efficient, detailed, knowledgeable, etc, etc. The shuttle service is great - convenient and complimentary. Pricing is fair and the staff is thorough in breaking down every detail. Terrific experience all around. Highly recommend! read more

Sudley Car Care Center - Here's Jenna - she rocks! - Auto Repair Near Me - Manassas, Virginia

This company is amazing! They are very skilled and knowledgeable in accessing what repairs are needed and getting the job done in a timely manner. They were able to repair my vehicle quickly and get it back to me much sooner than I thought it would take. Their professional staff are courteous, friendly and respectful. Pricing is comparable and/ or equivalent to other quality vehicle repair facilities. I highly recommend them to anyone needing vehicle repairs/maintenance. read more

I was recommended SCCC by a friend in 2016 and have taken all my vehicles there since. The techs are all on a first-name basis with everyone, and I always feel welcome. They are straightforward with estimates and take care to break out repairs by cost and necessity. Highly recommend. read more

Would not recommend this place to ANYONE!! Went in for my inspection & this POS place tried to take advantage of me, saying I needed $1700 in repairs I knew I had done only a year ago. I left and took it to another place & they told me I only needed two new tires, Sudley Car Care had told me I needed to fix 4 other things "wrong" with the car. Listen to me and the other people who have reviewed this place & go elsewhere! !!!! Absolutely SLIMY business !!!! read more

I feel like such an idiot.. this place completely scammed me and I made the mistake of trusting them. I made the mistake of going in as a young female by myself to get my vehicle looked at because it was shaking a bit at idle and I wanted an oil change. I rode with the mechanic and he told me that it felt like a wheel baring was loose and I made the HUGE MISTAKE OF TRUSTING HIM.. I found out when I came home and told my dad about what happened that you will HEAR a wheel baring if there is an issue with it and there was absolutely no noise or issues with the steering. I was told my wheel was "about to come off" but come to find out I would have definitely known if it was about to fall off. I know, embarrassing I didn't know that and I should have known to double check with someone but I thought the mechanic was genuinely concerned for my safety but unfortunately he just wanted my money, told me absolutely nothing helpful, did not fix my issue I originally came in for, car drives 100% THE EXACT SAME as before I took it in. I am so upset that it is so hard for me to find a mechanic I can trust in this area.. I will now have to ask my dad or boyfriend to take time out of their days to accompany me because these NOVA mechanics continue to take advantage of me. I am embarrassed but want to WARN people I do not want them to do this to anyone else. If you go here, be careful ESPECIALLY IF YOU ARE A FEMALE** ended up spending almost $500 on a repair I apparently did not need... read more

Walked in Monday morning for my first emissions inspection with my 11 month old. This place was so friendly and got me out of there within an hour or so while they were fairly busy. They have a nice waiting area, offered coffee & water, and have a little kid area to entertain them. I'll definitely go back there. read more

Explain everything to me and made suggestions. No high pressure tactics. There were quite a few people waiting on their cars. Most of them had been coming there for years. That was enough for me. read more

I wish I could give this place 0 stars. This place is shady and Mark at customer service is either a liar or obnoxiously stupid, but, I have a feeling it is a combination of both. I went in initially to get some "airplane noise" checked out on my E350. I had a feeling it was wheel bearing and I shared that with Mark. I left my car at 11:30am and be said he would have his mechanic check it out and call me back. 2pm rolls around, no call. 5pm rolls around and still nothing. Needless to say, terrible communication. They close at 6pm so within an hr and I still have not had any one call me so I don't know what's wrong with my car. I finally decide to call them only for Mark to NOT apologize. I said I waited 6 hrs to hear from him and he said "ok". What a d-bag! Then he proceeds to say my safety inspection failed as well because I needed a new tire. As for the real problem, he said, something with transmission and take it to a Mercedes dealership. Wtf! I waited 6 hrs for him not to call me only for him to tell me he doesn't know what's wrong. Finally, I go to pick up my car and he charged me $60 for them inspecting my car. WTF!!! They told me they can't figure it out and take it to dealership after 6 hrs of not communicating only for him to charge me another $60 for nothing? What a slimy place. If you are the owner of this place, I hope you are reading this. Anyways, my car also passed safety inspection next day as it turns out my tire was fine, I just needed to go to a more reputable place. Lastly, the noise went away, the issue was after all the wheel bearing like I predicted initially and another place fixed it. Shady business. read more

Set appointment for safety inspection, waited 1h 40min. Just to be told they can't find parts for my model and all they can find is OEM. For only $440 I'll be all set. Politely declined went on ebay, got the parts took it to another mechanic. All this for 70 bucks. Oh and he told me that my break light wire was just disconnected and I don't need the new part so I can return it and get my money back. The funny thing is, there was another guy after me failed for a break light and he said that he checked the night before and it was alright. Strange things happen overnight... So if you decide to bring your car there - be aware. I know that most of the car shops are looking after your money other than actually looking to help out the customer. I just don't know why they keep doing this in an era of transparency and online reviews. Keep sharing your experience guys! Donchev read more

The staff was professional and informative. I learned about the difference between state inspection and emission inspection. The wait time was 45 minutes, which was expedient in my opinion. They made recommendations for the emission inspection, which I will need repairs for in a year. Mark was polite and referred me to return, which I've accepted the invitation to return for future services. read more

I just went in, super last second no appointment nothing. My brakes stopped working while I was driving and I needed last second help. They got it done super fast and got me back in the road and charged me a very reasonable rate. Fantastic customer service from the front desk to the mechanics. Really kind knowledgeable people who won't rip you off. read more

THIS REVEIW ONLY APPLIES TO JENNA!!!! And Jason if he still worked there:( If you go to Sudley car care ask for Jenna and only deal with Jenna. I've had some very bad experiences with other sales people there taking advantage of my mom and other family members. Jenna will take care of you and do her best to let you know what's going on with your car, what you actually need, what is recommended, and what can probably wait. She'll treat you like family. Can't stress this enough, deal with Jenna . read more

Awesome staff, honest service. Highly recommend. These guys are the best! Give them a shot next time your car decides to take a big steamy Biden and stop working. read more

Very friendly an informative staff! When I first called to schedule my brake service Jenna was the one who I spoke to. She addressed all my concerns and was very professional. She quoted me a good price to get my brakes done on my BMW and an estimated time on how long that it would take for me to get it done. Upon check in, she went over everything and re-confirmed the cost of the services before the work was done and made sure I didn't have any additional concerns. My brakes were done in less time than I was told which was great. I was in and out! Usually most places will quote you a price and wait time that is not followed through but Sudley Car Care Center is a place of their word! I had my car before the time promised and quality work was performed. I usually don't trust just any place to work on my car because it is European and most places overcharge and don't do a good job but this place is efficient! If you want a reliable, honest, professional, informative and friendly place to go .. this is it! Oh, they also have two lovely Shih Tzus that kept me occupied while I was waiting, they are adorable! I will be coming here again in the future and will be recommending this place to close family/friends! Thank You! read more

I would rate this company more than five stars to tell you the truth! I came in with more than one indicator lights showing on a 2008 BMW 328i. My engine wasn't starting or if it did, it stalled. I spoke with Jason , the service manager there , and may I say, I will never regret coming to this place and I will continue to keep coming to this place!! He took the time to break down the mechanical breakdowns in the simplest form to me(since I'm a female)! His staff was also friendly and furthermore, Jason placed a follow-up call to see if my engine amd everything else was running the next day! I would HIGHLY, HIGHLY recommend this place, even to my worst enemy,(lol)!! LOVE THEIR SUPERB AND IMPECCABLE CUSTOMER SERVICE !! read more

Sudley's is second to none in the MANASSAS area! They are so thorough and provide the owner with itemized estimates. They are true to their word, a refreshing characteristic these days. We have been taking all of our vehicles here for more than eight years. Always pleased with the service we receive! read more

Sudley Car Care is absolutely the Best auto repair center in the area. We've been going for over 8 years and we are always very satisfied with the customer service and the repair work! Jason and Mike and the entire staff are wonderful! Bill read more

If you are not taking your vehicles to Sudley you are messing up. My family and I have taken our cars here for years and have always had exceptional, quality, and honest service. My most recent experience, however, had convinced me I NEED to write a public review. I have a used car (2016 Toyota Corolla) that I got a few extended warranties on so usually I take to the Toyota dealership but I just need emissions and Inspection so I took it to Sudley. When they called me that it was done they mentioned that they noticed oil on my head gasket and that is definitely something I would want to check out ASAP. The woman at Sudley called Toyota to inquire about a warranty and as soon as she said the year and mileage Toyota said it wouldn't be covered. She pushed them to actually look it up where they saw all of my extended warranties and that I was still under warranty. She let me know that it could be nothing but I'm probably close to being out of warranty so I should take it to Toyota ASAP bc a head gasket would be really expensive. I took it to Toyota and they said they didn't think it was the gasket even after they looked at it but since I'm under warranty they would run a pressure test and confirm. Well there wasn't anything wrong with my head gasket but my engine is leaking oil and they discovered what was wrong and were able to fix it under warranty. The Toyota rep then told me that whoever looked at my car is really really excellent. He said "most people would have never even noticed this". I know little to nothing about cars, but as soon as he said that I knew I needed to write this review bc even other technicians were impressed by the thorough job done by Sudley! As soon as my car is out of warranty I'll resume my normal maintenance at Sudley!! TL;DR - get all of your cars serviced at Sudley Car Care ! read more

I could not ask for better service on our three cars. Friendly staff who remember you, good prices and honest service.

They will take advantage of you if you don't know anything about cars. My mom paid 120 to get the Engine light check and the lady tried to push their expensive 300 dollar interstate battery on her. There was nothing wrong with her battery because we had it checked at two different shops. It took them 6 hours to check the engine light and still tried to sell us the battery before they check the engine light. Long story short we went to AutoZone bought the camshaft sensor like we TOLD HER the problem was and replaced it and the light went off. I wouldn't recommend to anybody. My mom was ready to waste her last little bit of 300 dollar for their battery when hers had no problems and probably pay another 200 or more for the camshaft sensor. They will make you fix things that's not necessary. read more

I absolutely love taking my car to Sudley Car Care. Mark, Mike and Jenna do an exceptional job, along with all the mechanics. Its awesome that I feel like a valued customer and I save a lot of money. I also know that my car is in good hands. Keep up the fantastic work. read more

This is my go to facility for work needed on my vehicles. They are convenient (Manassas area) and have great customer service. The people working there will let you know in advance if something on your vehicle will need attention. No unwanted charges or hidden charges. The staff is friendly and courteous. Recommend them highly no matter the type or make of vehicle you drive. read more

Thank you to Craig and Jenna and the entire Sudley Car Care for taking such good care of our car. They checked and doubled checked their work so we could get back to our new home state of NY. My family has been going to their service center for decades and I appreciate their honest feedback and quick turnaround. Happy New Year! read more

Sudley Car Care was very honest with me about what was needed for my car. They are extremely fairly priced and quick also! I would highly recommend them!! read more

Took my Jeep here for a last minute (I forgot) state inspection. My experience was great. They went ahead and replaced bulbs, plugged a leaking tire and did an oil change. They had all of this done in just under 1.5 hours which I think is phenomenal for a walk-in customer. I was informed that my brakes are fairly worn and that I would need new ones eventually. Dave explained everything to me very well and I didn't feel pressured or hassled at all. I got a quote on my breaks and it was a great experience. I am definitely going here again for my future vehicle maintenance and repairs. read more

I have been back here several times this past year. Time after time I leave with a positive feeling about this place. Good people, well run business and they never seem to be trying to sell me something I don't need. Very happy to have found this place! Thanks! read more

I have been using Sudley Car Care since they opened more than 20 years ago. They have ALWAYS done right by me. Year ago, my 1988 Nissan Pickup was in for service and the mechanic thought it was simply clutch. After the clutch was done, the truck still wouldn't move. I had a bad counter sprocket (if I recall correctly.) To be fair, there was no reason why my transmission should have been bad and their initial assessment that it was my clutch, by all rights, should have been spot on. I do not fault the mechanic AT ALL. Mr. Ginther offered to repair my transmission for COST OF PARTS ONLY because they had diagnosed that it was surely my clutch. Over the years, I have always found Sudley Car Care to be honest forthright. They have always gone the extra mile and made me smile. read more

I recently had to get a piece in my car fixed and I decided to choose Sudley Car Care for my car. Costco recommended this place and gave a 15% discount. I did a call ahead and they were able to order and get ready all the parts needed for the fixture. I turned my car in and they said it would take them a day. They were very friendly and treated my car very carefully when bringing it into the garage. The next day came, but they called me and told me they needed a special tool that only my car manufacturer sold. No big deal and not a mistake on their part, but they did apologize and guaranteed it would be ready the next day. They did as promised and I was able to pick up my car. When I came in I was greeted by two very calm and cute small dogs. They handed over the car and the prices were set fairly without the price of the tool. I checked out the car and everything looked great. The car sounded amazing and better than when I turned it in. I would definitely recommend this place to others and I will defiantly consider coming back! read more

Sudley Car Care Center - The Front - Auto Repair Near Me - Manassas, Virginia

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A really good place. They are honest, knowledgeable, and really are trying to do the best for you. Jenna is the best.

"Fixed" my AC on 7/6, AC went out on 7/7. Said I needed a new compressor, to the tune of $1300. After bringing vehicle back, tried to charge me another $1100 to fix a leak they should have caught initially. Stay away! Buyer beware! read more

Loved the service. Good people, especially Mike. Good Price, if you want a good Mechanic you should there you wont regret it. I dont normally post reviews but i will for their great service. read more

Only place I will ever take my car. Well, the only place I've taken my car because every single person in my family goes here and has gone here for years. Give these guys a try, they are awesome and you know your car is in great hands with them ! read more

Took my car here after failed inspection for tires which I believe to be premature since there was plenty of tread. Felt the previous place just wanted to sale tires they conveniently had on stock for 500. Bought tires at Costco for 350 went to Sudley to get a good sticker. Now keep in mind previous place passed everything else but tires. Well Sudley car care failed me for lower control arm on front left and right saying they were dry rotted and unsafe but conveniently could fix one control arm and just replace bushings in other for 700! Two lower control arms only cost 100 a piece at autozone. Talk about generating revenue! Last time I went here I swore not to return when they failed me for 1 of 2 Tag lights out they could fix for 30! 5 min 2 dollars and I did myself. read more