Very bad quality control. Do not recommend. We hired TireRack to come out 3 weeks ago to replace all 4 tires after getting a flat. We had to wait a week for the appointment, and when they came to install the tires the technician noticed that one was defective so he was only able to replace 3 of them and had to make another appointment for a week later. Two weeks after they replaced the 4th tire, there is now a huge bubble in one of the new tires and my car is not safe to drive. These are high quality Continental tires and we paid a hefty sum. I called tire rack to give them a chance to make things right, but they said they would need me to send photos of the tire with the rim removed. I lack the tools or knowledge to do this, so it sounds like I'm out of luck. read more

Tire Rack Mobile Tire Installation - New tire installed 3 weeks ago now has a bubble - Tires Near Me - Manassas, Virginia

Tire Rack installed new tires and two of the 4 have had slow leaks for a year. They came back and "fixed" them but they still leak. Now they are saying the "30 day" period has expired despite communication for a year. Very poor customer service - I never should have expected this could be as good as an actual shop. Never again. read more

When the virtual rubber hits the virtual road there's Tire Rack. No more trips to the local tire shop, smelling the radials and drinking gallons of bad coffee while you're taking in the latest Maury Povich paternity mystery on an ancient tube TV. Ordering from Tire Rack was seamless and easy. Pick your tires, have them shipped to the local installer of your choice and drive away in no time. All pre-paid, with no hassle on either end. I have to admit this was a little out of my comfort zone (how the hell do you return tires by mail?) It all went flawlessly... and no Maury Povich. Five easy stars. read more

Convienient for sure and they kept my original appointment. However installer broke one of the TPMS sensors but I can't tell which one and dealer wants to charge me almost $200 to fix it. Definately not using this service again. read more

DO NOT USE THIS SERVICE!!!! I made an appointment to have 4 tires changed today between 3-6pm. I received a confirmation text yesterday to remind me of the appointment. This morning around 8am I get a text saying my appointment is being changed for 3 days later and that they were not able to reach me at my contact number which is ridiculous since that is the number I received the texts at. I now have to find another shop to change my tires. I called around to at least 3 of their 3rd party installers who all have quoted me a much higher price (almost double) the price quoted on tirerack's website. UPDATE. I managed to find a 3rd party installer to change my tires today and was promised my tires would be delivered to them within 2 hours. About an hour before my appointment with the new installer I checked the status of the tire delivery and saw it was being taken back to the Tire Rack Mobile Installers. I called the 3rd party installer to find out why they didn't accept the delivery of the tires and they said it was because they were only brought 2 of the 4 tires. The invoice clearly stated 4 tires but only 2 were brought to the new installer!!! I am done dealing with Tire Rack's incompetance. I spoke with customer service who said they would refund me for the tires. If you can't keep an appointment time and can't deliver the correct # of tires I have very little faith in your ability to install the tires properly. read more

The service was extremely easy to set up. I did it all after I had purchased the tires from tire rack. The tires were shipped straight to them which is a bonus. I did receive an email confirming my appointment I will say that the appointment window seemed a little big. I was told they would arrive between nine and six and they arrived at six. Which is fine however it would've been nicer to get a more of a smaller window of installation. the technicians were great and respectful of the property. Everything was explained clearly and all my questions about the sensors in particular were answered. The job was also done pretty fast so they are efficient We had Carlos and I would absolutely recommend him and the service. Love the new business model of mobile wheel installation service. read more

They bring the garage to you! The entire install was wonderful. No surprise, professional and friendly. Came and installed 4 new tires on 4 high end rims for my Mustang. This is my second time using them, they have been perfect each time. I will be a three-peat customer for sure. read more

Arrived slightly early (which was actually great!). Received a text that the technician was enroute which was also helpful for me to get the car in a good position for him to replace the tires as requested. Carlos was professional and courteous, and knowledgeable about some of the specifics of my car. Job completed in less than 30 minutes. This was such a great experience, I don't know that will go anywhere else in the future for tire replacement/service. Very happy with Tire Rack and ASAP Tire, highly recommend! read more

5 stars!! Ordered tires online for my car, had them shipped to my house. Asap Tire was one of the highly recommended businesses for getting my tires installed. I called to many shops and they were charging $35 per tire. I researched ASAP Tire and it was $112 to mount and balance 4 low profile 21" tires, install them on my car, and dispose the old tires. Why I highly recommend Asap Tire: - They come to you - Book appointment online using simple online form, (I was able to call few days prior and get an earlier appointment. Plus they arrived 30mins early) - You can go back in the house or office and they take care of everything for you - Old tires dismounted, new tires mounted, balanced, installed on the car, and cleaned up in under 45minutes. Only con I saw is website advertises "ASAP Tire uses teflon coated sockets to prevent damaging your wheels. We apply masking tape to avoid scratches on painted brake calibers." and this did NOT happen. They used a regular impact socket. They can reimburse me for each $500 wheel they scratch or chip, righ read more

To be fair and I should have mentioned this in the original review, the company was exemplary in their handling of my expenses after the incident and did not hesitate to refund the total amount from my mechanic for the extensive repairs to the wheel hubs required to get my car back to working condition. In this regard, their customer assistance was spot on. read more

Ive used TireRack.com for years, mainly due to the convenience of mobile installation. I think Ive had purchased 3+ sets of tires, and recommended it to countless others. The service and scheduling process has always been excellent. The people that came and service my cars have been really good. The reason for 3 stars is in what appears to be a new shift in this process from TireRack. For some reason, TireRack seems to be shifting away from mobile installation as a company feature, and downsizing or deprioritizing mobile installers - to the point where even in one of the biggest metros in the country, at an address where I had service just one year ago - TireRack now says "mobile installers are not yet in your area". Crazy. So an address that used to be serviced in a major region now has "zero" mobile installers. TireRack support says the installer in the area "recently closed" - and I can only assume they are referring to this Lorton VA location. What a shame. TireRack mobile installation was so good, and the only reason I purchased through TireRack.com . If TireRack isnt adding a value prop for me with mobile installation - why would I use them as a middleman in the tire buying process ? No point. Now I'll be taking my next set of 4 michelin's to a local ship and buying direct. Hopefully they reconsider shrinking their mobile installation footprint, and that the recent acquisition by Discount Tire isnt forcing this. read more

Ordered tires and had them installed two days later all without having to leave my house. Technician was knowledgeable and the job was done within an hour. I will call them again in the future when I need tires without a doubt. read more

HIGHLY RECOMMEND! My technician, Chuck, was on time, extremely professional, friendly, and did a great job of removing and installing my new tires. Really appreciate this company. They made my life very easy. read more

Review is about TireRack online purchases. Have bought many sets of tires online from TireRack for our four vehicles over the last decade. Always like Michelin brand. Buyer Beware. The road hazard insurance I bought from TireRack not only requires you to contact a third party company for pre authorization prior to getting the problem fixed, the "insurance" requires you to patch your tire, if possible instead of getting a new tire. Useless for me since I don't trust patched tires. I've had too many patches fail. As a female person out & about, the last thing I want is another flat & a six hour wait for a tow in blistering heat or freezing temps. Well, getting robbed & killed while waiting on a tow is more likely the last thing I need with crime so high these days. Michelin tires were good for years but the last set was punctured TWICE within a few weeks, so (1) one new tire not covered then (2) the 2nd new patched tire not covered because I failed to obtain pre authorization, because I didn't know. And the flats were within two weeks of install at NTB. Then on a different car with TireRack purchased tires less 1.5 years w/very low mileage and two tires go flat because losing air around rims. Maybe Michelin is not the greatest anymore? I'm not buying such a bogus, full-of-caveats road hazard policy again. read more

At this point I've waited over a week for a response from this company. They no-showed my first appointment time, sent me an email telling me they would waive the installation fee and asking me to respond, then have yet to respond to me yet. In the meantime I called to set a new appointment, they had a hard time finding my appointment in their system, then couldn't give me an appointment for at least another week, and could not guarantee getting the tires to me so I could have someone else do the installation, so I decided to stick with the new appointment just to make sure I got the tires. Then a technician showed up with only 30minutes notice, 4 days _before_ the new appointment (a completely random day). I was charged for the install despite their previous statement, but I was just going to let it slide. .... THEN, 40 miles on the new tires i got a TPMS low pressure warning from all 4 tires. 20 minutes later (and before I could even reach a gas station), my back right tire blew out, the entire sidewall failed. I contacted the same service rep from the first email, ASAP tire directly and Tire Rack directly. I waited on the phone for an 30 minutes before being forced to leave a voicemail. Now more than a day later, I have received no response from any of the contact methods, hence why I'm going out of my way to post this review. Bottom line, the convenience is not worth the hassle if something goes wrong. I'm out a tire, and I don't trust the other 3. read more

Carlos came on time and was totally professional. Changed out all four tires in under an hour. Easiest tire purchasing and installation ever. Will use TireRace/ASAP tire the next time my Crosstrek is in need of tires. HIGHLY recommended. read more

I had a great experience with ASAP tire - the installer was on time, I was notified as they were headed my way, and he was professional and courteous. Wheels/tires were installed with an hour, and my old wheels were set aside with lugs in a bag. Great experience, fair price, happy customer. read more

They were on time and tires were installed in about 90min. Came right to house, super easy. 100% would recommend read more

Technician Kenny came out and installed our new tires. Install was very thorough and professional. Tires look great and I feel confident in my purchase of the new Michelin's. Kenneth was a great installer. He explained the entire process and even showed me the state of the art equipment inside the truck. That was so cool, the highlight of my day. Kenneth is the biggest fan of Tire Rack. I would say he is simply, extremely Proud to work at Tire Rack. It was so refreshing for me to see a hard working technician speak so highly of his employer and he seems like he is genuinely a happy person on the job. Because of the fantastic experience with the Tire Rack install procedures and especially because of Kenneth himself, I will buy all of our future tires for our three cars from Tire Rack. Thank you Tire Rack and Kenneth! Jim White read more

I bought tires for my BMW from Tire Rack, and they suggested ASAP Tire to install them. I called them once my tires arrived at their location (I don't like that they didn't call me first) to schedule an appointment. I live in DC, and they said they couldn't come to me because there was nowhere for them to work. As an alternative, they suggested that I come to their office in Springfield VA. This made me think they needed a ton of space to change my tires. Without any option other than to collect my new tires from them without installation, I agreed to come to them. Once I found their location (a little off the beaten path), they had me pull into a tiny space. I was miffed because they definitely could have come to me, as their service indicates, but they didn't specify how much space they needed. I saved $10 on the service, but that's how much gas cost each way. The process once started was quick and painless. It took about 30 minutes to replace 2 tires, and they took the old ones away. The guys were great and easy to deal with, though maybe a little rough with the overall experience and appointment making. That's what you get for saving more than 50% of the cost at the dealership! I'd recommend them to a friend, and I'd honestly give them 3.5 stars, so I'm rounding up for good car-ma. read more

Had an appointment for their 9 to 12 spot. Sitting on conference calls, no one rings the door bell. I look at my phone it states, your asap technician is departing. I call to find out what happened because ive been on conference calls. They stated, due to covid we no longer ring doorbells. We tried to call, but you were unavailable. They said basically, he sat outside for 30 minutes but not once decided to RING THE DOORBELL! I cant wait until automatic covid responses are no longer the normal policy. This is crazy read more

ASAP tire provided perfect service! I could not be happier. It was quick, convenient, and Dante was friendly and communicated the status during the process. A+ read more

I never imagined that tire-changing could be a positive experience, these guys proved me wrong. Plus saved a couple hundred bucks by ordering great tires from Amazon(recommended by Consumer Reports and seconded by Amazon reviews) and having ASAP do the installation. Edit: the tires were sent directly to ASAP(Springfield, VA) and we met at an Arlington public parking lot (used three contiguous parking spaces and took less than an hour to complete.) read more

ASAP came to our house and replaced my tires as scheduled. Tech, Terez, was great and gave me some valuable information and tips about my tires and wheels. I will be recommending ASAP Tire to friends! read more

I've used ASAP four times for our family fleet of three vehicles, and each installation experience has been flawless. I'm a life-long car enthusiast and am fastidious about the care and appearance of our vehicles, so I find the chaotic ambience of a typical tire store (clanging, banging, air-wrenches screaming) very disquieting. Over the years my alloy wheels have also received a few complementary scratches at such establishments. ASAP couldn't be more different. Their technicians are polite, unhurried and quietly competent, and they carefully tighten the wheels using a manual torque wrench. Results have always been outstanding, and easily worth the small extra cost. HIGHLY RECOMMENDED! read more

Easy to use, great installer which was fast and efficient. Customer service support was qreat and kept us informed with the installer was running late due to traffic. Would highly recommend read more

Love this service! I am not a fan of going to the dealer for 2 reason: 1. They always try to up-sell me on all other services that I do not need! 2. Even though they "promise" all the tires are in stock they never seem to have mind, so I have to either leave my car or come back another day. ASAP Tire let me purchase my tires, plan my installation time, and I didn't even have to leave the house! My installer came to my door, was very professional, changed my tires, and confirmed everything with me before I left. They had a great app on their phone that showed my install and paid for my install all in one stop shop. I was very impressed by his service. 5 stars and I will use them on my husbands car this winter for snow tires! read more

I purchased a set of tires from Tire Rack, and ASAP Tire was the recommended mobile installer. The tires arrived at the Tire Rack warehouse the next day, but ASAP wasn't able to install them until almost 2 weeks later. (You only find this out after you complete check out at Tire Rack.) Anyway, the day finally comes, I have my car up on my lift, wheels and tires removed for a quick and easy job for their installer, and ASAP calls me and says that their driver has some issue and they will have to postpone. I ask when they can reschedule, because I need the new tires on by next week, and am told "Not anytime soon." So I'm basically thrown all the way into the back of the queue again. Great. Thanks a lot. Here I was thinking ASAP meant "as soon as possible." What a joke! read more

Was in a difficult spot and ASAP tire was very responsive and helpful. 5/5 would use again and excellent customer service with Corey.

My experience was positive from start to finish and could not have been easier. It was easy to schedule, the technician came in time, communications were clear and the job was done quickly and professionally. Couldn't be happier! read more

Very disappointed, I filled in the online vehicle description form which indicated to ASAP that I had a Sprinter 3500 with dual rear wheels and wanted 4 new tires put on the rear of my vehicle and made an appointment 3 weeks in the future. I even talked with ASAP a week before my appointment to give the my Tire Rack invoice number which they couldn't find. I arranged to be home the day of my appointment and get a call from ASAP one hour into my scheduled arrival window and was told they can not work on vehicles with rear dual wheels. I told them I stated that in their online form and was told they assumed I didn't know my vehicle. This young lady was just giving BS answers to my questions so as to not have ASAP take responsibility or have a solution. I expected more from a Tire Rack company I'll purchase my tires somewhere else in the future . read more

I recently order a set of four (4) tires from Tire Rack that was shipped to ASAP Tires for installation. ASAP was in my driveway the next day installing my new tires. The service was amazing, the rep was extremely friendly and capable. Thanks to the computerized TPM System in my SUV, I couldn't get the system to reset. ASAP worked with me, via phone, email and sent another rep out who was able to resolve my issue. I always say, technology is great; when it's working!! I will use Tire Rack and ASAP Tires for all of my families future tire needs. Thank you, Scott read more

They came out to my home to change out my winter tires with tires I had from the previous season. They did a great job, explained the condition of my tires, and gave suggestions without added pressure. Professional and easy! What a great service especially with the Coronavirus pandemic. I recommend them all year long! read more

Best service for people with limited time! Twice ordered tires through tirerack.com, delivered straight to ASAP and within 2 days had them installed. Alpha did the work both times... Professional, courteous and quick with the installation! Will definitely recommend this service to my car club and will always ask for Alpha! read more

Ordered 4 tires through tirerack.com. The installer came last weekend but only had two tires. I have tried contacting them through email and phone and no one is returning my calls or emails. Not impressed. read more

The cost was terrific, the communication was terrific, they told me when they would be here with a text and and email. KEVIN was the installer and was very nice & professional. Such a convenient way to get an tire install. read more

Great service as always. Julian did a great job and even hung around through a tornado warning until he could complete the job. Hats off to him. read more

The appointment was made online and the tech showed up with my tires. Very professional and knocked it out in just over an hour. The convenience is great as I work from home and didn't have time to drive to a shop. read more

ASAP tire in Lorton, VA has been stellar in response and service. They let me know when the Tire Rack didn't deliver the tires and they were at the house as expected when the appointment was rescheduled. The service provider from ASAP tires was kind, efficient, and organized. It was great to work with ASAP Tire. read more

Very polite technician. Came early, finished in one hour. Professional, no problem whatsoever. This is my second time. Highly recommended. read more