Even if I do not get any apartment from these guys,the vice president is a kind family man with…read moreonly info,good heart,no opinions,but fantastic touring and open house experience. He showed me a recently renovated apartment, told me to watch my head and all in extra storage (which we will not need) and was aware of renovations/in progress items. Best part: total laid back no pressure! I don't know how to put it in terms,but honestly a tenant's dream. If I pay the broker fee, I spent money for no product sure, BUT service. I know that the fee is for higher standard of living from landlords who expect good tenants. I want to see that. These guys are straight forward and don't put you into a situation,very casual and loose but knowledgable. They cover from Cape Cod area,Boston,up through Burlington,Swampscott. I was shown a place by Steve,this is a great guy. In his busy traveling schedule,he made time for me. I see comments and reviews on these guys that make no sense/competition joshing. setting the record straight here:I like being treated like a person,and these guys do that for you.

I suppose I should have been tipped off to this outfit when two different realtors gave me…read morecompletely contradictory information about the apartment they were trying to rent to me. Essentially, they fabricated another renter to make me feel pressured into signing a lease quickly. This, it turns out, was the most ethical thing they did. I leased an apartment in a two-family house from their sales manager. At the outset, I told him that a garage parking space was a priority for me. He told me to meet him at the office, not the property, and then asked me to drive to the property with him rather than follow him in my car. When we arrived, I met the upstairs tenant who, I later discovered, also rented through Exclusive. The day before I was to move in, I discovered that the driveway and garage were completely inaccessible, even for my subcompact. It turns out the tenant upstairs had terrible problems with the parking and nearly left because of it. The sales manager, knowing this, said absolutely nothing to me. When I asked him why, knowing how important the garage space was to me, he failed to disclose this, he said, "I figured she was just a complaining tenant." He had never met her or spoke with her before...never bothered to check for himself if her complaint was legit. He simply decided that any information that might dissuade me from renting and cause him to lose his fee was not worth relaying. I emailed the owners and sent them a detailed letter outlining the problem and never heard back from them. Then I met with the tenant upstairs and discovered why: it turns out the owner rented her apartment to her and, hearing her experience with the garage, said: "Well, the next time we show this place, we'll definitely have to tell anyone we show it to about the garage." This outfit will say and do anything to get their fee, then disappear the moment they have it. Do business with them at your peril.

Over the years I have had them apts and still have two of the tenants 10 years later! My kids enjoy…read morevisits with Dad at work!

Gene helped me and my family find our perfect dream home. It took months but he was very patient…read moreand no pressure. Thank you Clements Realty Group!

These guys were great to deal with. I moved from out of state in 2014 and both Chris and Ben helped…read moreme find housing. Ben was very helpful, and showed us around several places and honestly described the pros and cons of each. It allowed us to make an informed decision and we were very happy with where we chose to live. It's great to have a place like this help you find housing if you're moving from outside the area. They know the good neighborhoods and bad neighborhoods. You can search all you want online, but you're never going to see "this place is in a bad neighborhood" on a listing. I definitely recommend these guys. Plus, it didn't cost us anything to use them. Chris has contacted me personally. They follow up and follow through, and to me, that's the most important thing. Great job Ben, Chris, and team.

Chris is a great real estate agent! He helped me find a great place in downtown Lowell at a good…read moreprice. I still stay in touch with him to get the beat of the city and the real estate market

Ladies n gents, for your yelping pleasure..... I give you my ePlace customer service experience, to…read moresave you the distate of undergoing it yourself. *cue the theme music to The Twilinght Zone* 1. You see a specific ad for an apartment, you write to the eplace agent under the listing named "JEFF" that you'd like to see it., Jeff shoots back a generic "what property are you looking for" response with 20 questions that are not about the property you asked about. 2. Jeff's email tips you off that he's going to try to drag you to places other than the specific property you asked about. You've rented before & have played that agency game, and you wont be coerced into looking at 3 ugly listings so they can pitch an expensive kendall sq loft at you. So you ask a second time, please, is the precise rental I'm writing you about available and can I SEE that unit? 3. Once again Jeff fails to respond with rental info. Instead he sends you a chastening email explaining: the unit that you want to see is very expensive, there are all sorts of fees, and that that might shock you but you had better get used to it because there is NOTHING out there these days, so you should not question the costs....OH., AND let him know if you are interested in actually seeing the unit... 4. You reply that you are an adult, you know the market, you need an apartment, you'd like to see this one, and can he please save the "hard sell schtick" for the undergrads...would he please show you the rental? To wit, JEFF, in a passive fury writes: "I'm sorry That [sic] you perceive me providing you with important up front costs and explaining the reality of the speed of the market This [sic] month due to limited inventory and This [sic] week being match week as "schtick." To answer your question, as of this afternoon, the apartment was available. I will not be doing showings of that unit this weekend. " That gem was followed by: "You also give the impression that You do not have any respect for this profession ...which is also your prerogative. In turn, I get to choose who I decide to work with as well. Good luck. That is a sincere comment by the way." Oh, Snap. You sure showed ME, ePlace JEFF! This may sound radical, but next time a renter sends ePlace two pleading emails just asking for the privilege of viewing an apartment the agency itself listed, fully willing to pay the 2k in agent fees, why not respond: "Yes that unit is available. When can I show it to you?" If you find this task too demeaning, perhaps you should find a job that is not in the service industry........? As one who works in such a job myself, I was amazed at the agent's bratty emails and demands that I respect his authoritay. My question to ePlace: Do you treat all of your customers this way, or just sic you crazy agents on us renters? I dont know if you've heard, but since 'da Crisis, theres a lot more renters now who are not starving students. Y'all might want to treat us better, cos despite Jeff's assertions, there are PLENTY of listings ....and plenty of other agents. .oooo...Snap!

Josh Burgin was our realtor as we looked for a place in the Watertown/newton area and he was simply…read morethe best. A consummate professional, josh immediately reached out to me and my fiancé to find out what we were looking for and how he could help accomplish that goal. Working ever diligently, Josh constantly kept us abreast of new rental properties as they became available and worked with the other realtors to arrange showings for us, often due to our last minute requests. He was not discouraged during the first few days we met with him and did not find what we were looking for. Instead, he said he would continue to look for properties to ensure we got what we wanted. Finally, we found a place and Josh sprang into action, swiftly working with the other realtor to ensure we got the place above all other interested parties. He agreed to do all the communication and picking up checks if needed, putting us at ease through the entire process. Josh's communication was always immediate and on point, either with a simple text, phone call, or email, to ensure we were all on the same page. He was an absolute pleasure to work with and I would not hesitate to recommend him to others. I have been renting for 11 years due to constant military moves and he is easily the best realtor I have ever come across.

Their realtor Sarah Martin had published a rental ad of my apartment with her as listing agent. As…read morethe building owner - this is news to us as I've never met her? I've called both her and her office to take down the listing and despite some empty promises nothing was done. Stay away from this business who obviously ok with having fraudulent listings to get business.

As renters, we had to deal with one of their agents Sarah Martin, as she was showing our apartment…read moreto potential renters. She is rude, unprofessional, and I suspect she lied to us. She kept telling me that she couldn't contact me using my phone number, but I was able to contact and be contacted by everyone else. We had three visits with her. Because we have a cat in the apartment, we wanted to be there during the visit, which is not a huge requirement. She agreed to it prior. The first visit went ok, although she arrived 5 minutes early and somehow left before coming back, and did not give us a 24h notice. During the second visit, she said she could not receive my messages and supposedly I did not receive hers. She warned my partner 5 minutes before the visit, and I arrived while they were still visiting the apartment. I asked to sort out her problem contacting me but she said she didn't have time. I gave her my email, that she used to book the third visit, again with less than 24 hours notice. For the first visit, she arrived earlier than announced, and finished the visit before I came, all without contacting me to mention she was there. I waited for 20 minutes at the apartment after contacting her by email before receiving a message saying they had already left. No apologies, nothing. She told my partner I didn't have to be there during the visit. Overall she gave me the impression that she didn't want us to be there during the visit and was trying to be sneaky about it, instead of telling us. The two stars instead of 1 is because her manager made her stop the visits at our apartment after I contacted him. He didn't apologize in any way though, so I'm being nice here. We had no issues with the other real estate companies that showed our apartment. If I was you I would not use their agency, there are plenty of good ones around.