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Sugar & Glow

4.1 (84 reviews)
Open 9:00 am - 8:00 pm

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Response time

2 days

Response rate

50%

Services - Sugar & Glow

Sugaring

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Reviews With Photos

Brittney G.

By far the best waxing experience I've ever had over the past 5+ years I've been waxing. My esthetician Sam was very welcoming, friendly and professional. She made the whole experience exceptional. The facility was very clean and used quality products. The hydrogel treatment and hot towel was lovely post wax. The scheduling process was very simple and online which I appreciate. I was even offered a glass of wine while waiting. So happy I found this place after moving from San Diego.

Sugaring room
Lexie A.

I've been getting brazilians for a while on and off not really consistent lol but Sugar & Glow is always my go to! I go to the Downey location and Anaheim depending on the day but Anaheim is my favorite location!! Super clean rooms, great vibes overall, very cozy welcoming atmosphere! The front desk girl was super nice and friendly today, (i didn't catch her name). I was honestly really nervous because I haven't got sugared in a couple of months and I knewwww what i was getting myself into lol but Kaydee did an AMAZING JOB!! I know who's going to be my go to sugarist now! Kaydee was so nice and accommodating, a very genuine person. She made sure I was comfortable and walked me through everything. It didn't feel rushed or like she was just there to do her job. Kaydee was patient and had such a great personality. At some points during my appointment I went quiet from nerves and she kept checking on me making sure I was okay and even let me take a break. Super cool girl! Definitely will be booking with Kaydee from now on. :) If you take anything from this review let it influence you to book with her lol! Especially if it's your first time id highly recommend. 10/10 experience!!

Gelin Cara T.

Made a last-minute appointment and was able to get something after work. PARKING - a little limited, but you'll be able to find something. There is street parking and a parking structure across the street. No biggy FRONT SERVICE - Walked in and it was quiet. Checked in with the lady at the front and she offered me wine or water. Very nice. SERVICE - Mia helped me out feeling fresh coming out of the place. She's very friendly, makes conversation to not have it be awkward being our first time together and her being down there, seeing my business. It's always my initial thought when I see a new person for a wax. Fairly happy with her wax service. I did see a few stragglers, but I think it may be because they were under a thick layer of skin. I'm used to my other person getting a needle and really digging in there to get the in-growns out, no matter how deep. It was painful. Overall, I'm glad this place is conveniently near my house and they have the Downey location near my work. I will likely come back and return for more waxes.

Waiting Area
Lex R.

I really wanted to like this place because it's walking distance from my house and I prefer sugar over waxing any day. But the customer service with the front desk is just absolutely awful. I called around 2:40pm yesterday seeing if they had availability and they told me they had an appointment at 3:15pm available which was perfect. Again, I'm walking distance away...they proceeded to ask for a card to have on file and I asked if I could do that once I walk in cause I'm so close to the appointment and live across the street, they told me that they couldn't hold the appointment then. Which was whatever, it wasn't a big deal to me since I was just gonna go across the street over there. I just wanted to clean myself up a little before doing a Brazilian (rinse off in the shower) and eyebrows, didn't really have the time to go get my wallet and read them off my card with the appointment so close. Once I got in to the establishment around 3:10, I realized I received a cancelled appointment email and then the receptionist struggled to send me their consent form for like 10mins. (Don't understand how they're so pressed about time but could waste my time like this). Anyway, the receptionist (didn't bother to learn her name) insisted I'd receive the consent form by email when I received it by text and then proceeded to ask me to have a card on file. Which was skeptical of doing cause places like this charge you for the dumbest reasons. Upon my service, Katie was really dope and super knowledgeable, talked me through the sugaring process and I had a really nice talk with her the entire time (the only reason this place isn't getting one star). I was pleased with the outcome of the service and generously tipped 20% cause Katie was great. The issue is, today I checked my bank account and noticed another charge from them, so I called them up and they told me it's because I missed my 11:15am appointment. So I told that receptionist (Tanya) that I clearly had that service (Brazilian) done yesterday so I don't know why I'm being charged a cancellation fee for an appointment I did not even make (the dumb receptionist from yesterday must've booked it while struggling to send me the consent form -- my guess). Anyway she tried to tell me she was going to reach out to management but wanted to give me their info to reach out myself as well (why would I have to reach out and waste my time for their fuck up? Just make it right)... about 20 mins later I get a call back stating they cancelled the charge and sent me an email reflecting that but it takes 5-10 business days for it to clear. Idrc about that because I'm not pressed about $27.50 being withheld from my account but it just seems like an unprofessional way to run a business. Maybe they should also check to make sure the client didn't just have that procedure done before charging a no-show fee as well. Seems like a lot of wasted time and effort for everyone especially since this place is so strict about punctuality and they're over here wasting my damn time and energy. I'm gonna have to think about if coming back here is worth it cause it doesn't seem convenient at all anymore. The ambience of this place is really cute though and seems extremely hygienic, management just needs to hire better receptionist staff so this place is as sweet as sugar.

Lupita M.

I came in today for the first time and my expectations were exceeded. From the moment you walk in the front desk was kind and welcoming they offer water or wine. Sam did my Brazilian wax and was so Mindful and considerate of the service being my first time. Her room was clean, and she made me feel so comfortable through the process.

my first time getting waxed ever! i was very bold to try a brazilian for my first wax but i'm glad i went through with it. amaya walked me through every step & she was so nice. she even made recommendations for aftercare & answered all of my questions. the place is so clean and neat. the girl at the front desk was so nice as well. i will be coming back! (:

Inside of the waiting area
Lizset R.

Woah! For being a new sugarist Donna is amazing! Based on a small convo she's been doing this for about two weeks yet she has a gentle hand and she's very thorough! After reading some of the reviews on here I was a bit skeptical but decided to take a chance and booked the new sugarist special. My appointment was at 7 pm but they were able to take me in a few minutes before which was great. There was plenty of 90 min parking on the street. I really enjoyed that we shared a few laughs here and there but overall I enjoyed not having to have full conversation, but that's just my preference. I've had hot wax and sugaring before but I gotta say this was the least painful experience. I will definitely be coming back and booking with Donna.

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4 months ago

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2 days ago

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3 months ago

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2 months ago

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Tanya P.

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1 month ago

KAYDEEEEEEE! She is the absolute best! I've been seeing her for about a year and a half now. She's so quick and does a great job!

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3 months ago

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2 years ago

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1 year ago

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11 months ago

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1 year ago

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11 months ago

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3 years ago

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1 year ago

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2 years ago

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11 months ago

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2 years ago

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5 months ago

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5 months ago

The girls are so nice, and the wax was perfect! Vibe was so cute and girly, definitely a comfortable place to come!

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5 months ago

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2 years ago

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1 year ago

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2 years ago

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3 years ago

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1 year ago

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2 years ago

Sam was very friendly and provided excellent service! Booking was pretty easy they have a website

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1 year ago

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3 years ago

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1 year ago

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2 years ago

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Tanya P.

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2 years ago

Great staff!! Very friendly and well taken care of! The products they offer are amazing!

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2 years ago

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2 years ago

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3 years ago

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1 year ago

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Page 1 of 3

Ask the Community - Sugar & Glow

Review Highlights - Sugar & Glow

If you're new to waxing or just looking for someone who truly cares about your comfort, Sam is the one!

Mentioned in 12 reviews

Read more highlights

Downtown Sugar

Downtown Sugar

4.8
(591 reviews)
6.5 mi
$$
Free WiFi
Available by appointment

I have to give a little back story but it is relevant! If you want to skip to the part of the…read morereview about the actual service just skip to the " *** ". Earlier this week I had my sugaring appointment. I arrive to the Brea location and I get the text to respond that Im there. I respond and Im waiting patiently for someone to open the door. Im looking at the window and am noticing there are no hours posted for Sunday (the day I went). Hard to see but then I notice all the lights are off. Weird?? I look back at my texts and see that I booked for the Santa Ana location and not the Brea location. THEN I call the Santa Ana location and Lesly picks up. I told her I was at the wrong location and asked if she would still take me if I came right now and she said yes. My original appointment was at 12pm and she said she can squeeze me in at 1245pm. THEN I drove to the Santa Ana location. Thank goodness she said 1245pm because I got there at 1230 driving around looking for parking. I had never been in that area before. ***The door is unlocked and I go in and I am greeted by Lesly. She told me where to go and to prep myself. Now, I will say the room I was in had a weird smell. Not a nasty smell but like an old building smell. Lesly gets to sugaring me and honestly the pain level was 2-3/10. Also, Lesly is so cool. Professional and flexible. It really felt like a friend was servicing me. We talked about the world cup, Love Island, and others things I can't remember because I took too long to write this review! I was out of there within 15 minutes. She also recommended me a coffee shop as I asked her what was good in that area. This location is really out of the way but honestly I would probably come here again just because of the service!

I've never sugared or waxed any part of my body before, so I was a little nervous going into my…read moreExtended Bikini appt. All the nerves and jitters went away with how welcoming Jasmine was! She explained what I needed to do, how to position myself. And even explained the process of sugaring as she was actively sugaring! Her ability to keep the conversation going helped take my mind off of the first-time pain as well. I also appreciated her after-care advice. I had such a great experience that I decided to make another appointment for Lower Tummy are with Lesly later that afternoon. Just like Jasmine, Lesly was friendly and helped me feel comfortable. Funny enough, I decided to make a THIRD appt later that afternoon to get my eyebrows done by Jasmine, haha! I was originally going to get them threaded someplace else, but wanted to give sugaring a try. It was waaaayyyy less painful then threading tbh.

Photos
Downtown Sugar
Brow Sugaring
Brow Sugaring
Leg Sugaring

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Leg Sugaring

Sugar & Glow - sugaring - Updated July 2026

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