This was a surprisingly nice hotel. Was not expecting such a new BW. The gal at the front desk was…read morevery friendly and helpful. Offered us free bottles of water (many Marriotts where we are platinum members don't do this) and helpful advice. The whole place including our room was in great shape and very stylishly decorated. The room was bigger than expected for this class of hotel. When I made the reservation I requested a quiet room on an upper floor and got it! The refrigerator was a larger size which was welcomed. A unique touch was the chest freezer on each floor with small pre-bagged ice vs those always broken ice machines. The free breakfast was standard for these types of hotels. Price was a tad high but it was week after holiday so lots of tourists like us. Highly recommended.

This is not a 4 star property, rather, the rating is based on expectations for this level…read moreaccommodation. Weird smell throughout. Hubs said it smells like cheap building materials. I'd say it was just odd, tho not so bad that we weren't nose blind to it shortly after arriving & didn't notice it while in the room. King room with plenty of space, outlets, lighting, temperature control & in-room amenities. The pad on the bed wasn't pulled tight or it wasn't sized correctly. I didn't sleep well because I could feel the lumps and ripples (princess & the pea moment). If I'd noticed BEFORE getting in bed, I'd have fixed it. I was flat-out beat tho & took the lazy way out. We, again, hit up breakfast. They had the standard spread of waffle maker, eggs (scrambled, omelet-like & boiled), sausage, potatoes & we greatly appreciated the seasonings & sauces available to give that same ole same ole a bit of pop. Parking was easy & we didn't use anything here besides the room & breakfast. We arrived late & left early the next morning, to officially start our tour. Note: We were 3rd of 4 in line to check in. The gal whipped out waters for #1, thanked him for being a Diamond member, told him what his points/bonus points were, explained ALL the hotel info - pool, gym, breakfast, check-out. # 2 gets up to the desk & the gal asks if they've stayed before, she replies not here but a lot of best westerns, giggle & gives hotel some info / #2 asks if there's Diamond Elite parking spaces (casual for hey, no mention of my loyalty, perhaps?) - response was "no, we're not that fancy" - no water given. We get up & the gal says, "did you catch all that or do you want it repeated?" We say we're good & she says most important thing is breakfast is at 6a - no waters for us. #4, took her back to interaction style of #1. It could be inconsistent or efficient, depending on how you look at it. (Had we asked for water, they no doubt would have given it. We had our own & it was perfectly visible at check-in.) Hubs is Diamond Elite. We booked direct with Best Western & didn't use points.

This was, without question, the worst hotel experience I have ever encountered, and it has left me…read morequestioning the standards and practices maintained at your property. My party consisted of myself, my wife, my mother-in-law, and--most critically--our 9-day-old daughter, which made the condition and functionality of the hotel especially important. Below is a comprehensive list of the issues we encountered during our short but deeply disappointing stay: 1. Undisclosed Amenity Closures Upon arrival, I was informed that the pool, hot tub, and both ice machines were out of order. At no point during booking was this mentioned, which is a clear failure of transparency and a breach of expectations based on your advertised amenities. 2. Room Confusion at Check-In After being handed my room key, the front desk attendant abruptly paused me to double-check whether someone else had already been checked into the same room earlier that day. This does not inspire confidence in your reservation system or guest security protocols. 3. No Hand Soap or Bar Soap in Room Upon entering the room, we discovered no hand soap or bar soap was provided. When I went to the front desk, I was told the hotel was out of soap entirely and was offered body wash as a substitute. For any guest this would be unacceptable--but for us, traveling with a newborn infant, this posed a serious health and sanitation risk during a time when hygiene is critically important for feeding, diaper changes, and newborn care. I was forced to leave the hotel and purchase soap from a nearby gas station at my own expense. 4. Plumbing Leak in Bathroom At approximately 1 a.m., I discovered a large puddle of water in the bathroom, which was leaking from the pipe under the sink. Upon inspection, I found that the leak had clearly been a known issue, as a towel had been wrapped around the pipe as a makeshift fix--prior to our arrival. The sink also failed to drain properly, leaving standing water in the basin throughout our stay. 5. Unauthorized Entry by Staff Later in the morning, we were startled by a hotel employee entering our room unannounced, waking up our 9-day-old daughter. The staff member apologized, claiming that the room was showing as unoccupied in the system. This is a major breach of privacy and guest safety, especially given the age of our child. 6. Inadequate and Dirty Bedding Both beds in the room were made with sheets that were too small for the mattresses, causing them to come loose repeatedly during the night. Additionally, the microwave was filthy, with visible food splatter inside when my mother-in-law attempted to use it. 7. Filthy Bathroom and Linens The shower had hair in it from a previous guest, and the towel I used after showering had pubic hair on it, which was disgusting and left me feeling dirtier than before I entered the shower. This level of uncleanliness is inexcusable in any hospitality setting. 8. False Advertising of Breakfast Despite advertising a complimentary breakfast, there was no breakfast available during our stay. This was another serious letdown in a long series of broken promises. 9. Poor Staff Conduct and Facility Maintenance Throughout the hotel, the garbage cans were overflowing, including those in the lobby and outside. To make matters worse, members of the hotel staff were heard loudly complaining about their jobs while sitting in the public areas, with one even commenting that they were on a "three-hour break from cleaning."

I booked 3 months in advance. When we got there no pool, no hot tub, no breakfast…read more Tried to charge me a cancellation fee! We chose to stay there to play in the pool with the grandkid. The manager told me not having a pool was no big deal. The employees were not professional in speaking and attire. The manager informed us that the pool has been down since June. it has actually been down for about 3 years.

We liked this hotel. It's very quiet, clean and right on 169 in Grand Rapids. Rooms are comfortable…read moreand well kept. Breakfast is included and they do a good job with that- eggs, sausage, toast, bagels, yogurt, hash browns, fresh fruit & so on. Heads up: the restaurant is closed on Sundays. They also have a discount for veterans but you have to make your reservation via phone direct to the hotel.

Note - This review is just for the restaurant…read more I stayed at the IM Hotel across the parking lot (owned by the same management team) and headed across the lot for a late dinner after checking in. Coming in after the dinner rush, the dining room was still showing battle scars from the clearly busy dinner crowd, but the staff was friendly and accommodating. Menu was small, but offered enough variety. I opted for a caesar salad, adding chicken. Salad was delicious and clearly used all fresh ingredients. Being a party of one, rather than take up a table I sat at the bar. Bartender was very friendly and helped offered tips for things to do while I was in town. Would recommend!

We stayed here for 5 nights the end of June and the room with 2 queen beds was clean and the staff…read morewas very nice. I'd give it a 5 but I had brought my king sized pillow from home and someone took the pillow out of my pillowcase and replaced it with a different pillow. When I went to front desk with my complaint all I heard was excuses that no one would do that. Well someone did, and someone with a key to my room. So I would suggest don't leave anything in your room that you're fond of

Another nice stay at the White Oak Inn!…read more The White Oak isn't fancy. It's a really decent, basic hotel with an up-north hunting & fishing type of vibe. We got to test out the pet friendly policy during this visit. What a nice amenity for a dog owner! For 79 bucks (plus tax) we got a room with 2 queen beds for 2 adults, 1 kid, and 1 big dog. When we arrived, the ladies at the front desk were watching a big white standard at the front desk so the owner could relax in the pool. This tells volumes about how nice the staff are at this hotel. Thanks for another nice stay! -Daddy Maxx Retro

Beautiful secluded resort with comfortable cabins ranging in many sizes of accommodations. Winter…read moretime for snowshoeing, snowmobiling or ice fishing. Many lakes and trails. Grand Rapids just a few miles away and has many stores and restaurants. Summer in Minnesota would be perfect here. Eagles and Trumpeter swans close by. On property owners who are amazing .

We come to the area every year or two but this is our first visit here to Wildwood. There are…read morecabins with all the modern amenities and there are cabins that have old rustic charm with less modern amenities so what you want can be achieved. They have a nice play area for the children. There are kayaks, a paddle boat and a water bike that are free use.The owners are very accommodating and really try to help out with whatever you need. They are very easy going and get an A+ in my book All in all this is a nice place to visit and I would recommend it.

A really wonderful lakefront resort, with everything you might want. They have free water sport…read morerentals like stand up paddle boards, kayaks and canoes. They also have free bike rentals, a great sand volleyball court, horseshoes, basketball, tennis and pickle ball. And if the lake is warm enough, there is a waterslide in the lake which looked fun. We were here Memorial Day weekend, and the weather was beautiful our first day, so we took out the paddleboards, and that was fun. The weather got chilly quickly, so I didn't have the opportunity to try the rest of the amenities. The pool is currently closed for construction. (There is a nice pool at the YMCA in Grand Rapids which we used one day for a $10 day pass). We stayed in a two bedroom lakefront cabin which was nice, but fairly rustic, and one of the bedrooms had absolutely no storage, (no closet, shelves or dresser). Next time, I think we would stay in the lodge rooms, which are a bit more upscale, with fireplaces, full kitchens, Jacuzzi tub and nicer furnishings. They have a restaurant/bar on site with a an outdoor patio and nice view of the lake, which is convenient. They also have free coffee and muffins in the morning at the front desk and at Otis's.The staff and management were incredibly helpful, friendly and accommodating. I definitely recommend, and look forward to coming here again, hopefully when the weather is a little warmer!

Absolutely amazing stay here. Our entire family (grandkids included) enjoyed every moment. The…read morestaff, management and owners make you feel like their personal guest. Shout out to Tim, Brady, Alexi, Linda, Rocky and Kraig. In all my travels I've never had a friendlier stay!!

Outstanding customer service provided by the front desk staff. A better than average complimentary…read morebreakfast each morning with a variety of entrees offered throughout the week to keep the breakfasts from becoming redundant or boring. Extra points for AmericInn's impressive yogurt bar offering fresh strawberries, blueberries, and granola to go with the yogurt options. Extra points for the waffle bar also including optional strawberry toppings and whipped cream if desired. These little breakfast additions are a step above other hotel offerings out there. The lobby tables and common areas and furniture seem to always be very tidy and clean and no messes ever seem to be ignored by staff. The indoor pool and jacuzzi are always clear and never cloudy and the pool furniture and tables and towel racks are consistently tidy and restocked. Altogether, this AmericInn does enough to earn higher than average marks which place it a solid cut above the other comparable hotel chains in the region.

I have been staying in the area for the past few months for work. I like this hotel. It's always…read moreclean and I sleep well when I'm here. There's some noise at times depending where you are in the hotel, I was above the kitchen and could here them clanging dishes around early in the morning. But honestly, cleanliness is number one for me because if I don't have it, I don't sleep well. Beds feel clean and you can tell they change their sheets. AC unit in the window is quiet. Staff is polite, allowed for a late check out since I work night shift. Although the cleaning staff knocked on my door and woke me up anyway. One draw back, no elevator! Planning to stay here through August until my contract is over.

My husband and I visited hotel Rapids eatery on a Saturday morning for breakfast. This is a small…read morespot within a somewhat recently renovated hotel. We really enjoyed that they had a unique option of crêpes and delicious coffee, which is not common in northern Minnesota. Overall, we had a great breakfast. I would highly recommend getting both a savory option and a sweet option as the portions are not very big. The coffee was also delicious. The service was very friendly and quick and the overall vibe was cozy. I would definitely recommend. Because this is in a hotel the parking lot is large with plenty of space.

TLDR: we recommend this motel, and will stay again anytime we're in the area! Posting separate…read morecafe/bar review. We stayed 3 nights in unit 20; it sits atop the office/bar, so it sticks out from the rest of the motel, windows on 3 sides. It's a super cute unit! Very impressive remodel. I loved the black-and-white photo art on one of the BR walls, it would be really cool to see more art in here. We loved that it had a heated mudroom at the foot of the stairs to remove your boots before you come up to the unit. A little bench or stool in there would be nice to sit and take off your boots for those of us who are over 40. ;-) The suite had just about everything we need, which typically never happens. There were even wine glasses! It could use a can opener and some dish towels, but other than that, the kitchenette was well appointed. We loved having a toaster. There were even hot plates (but no pots to cook in) and 2 coffee makers. My only complaint is there was no decaf coffee, and when I asked at the front desk, they said they only had caffeinated coffee for the rooms? Seems like an odd thing to skimp on, but I was able to purchase cups of decaf from the coffee bar downstairs, so not a huge deal. The fridge is a pretty decent size for a motel, it even has a separate freezer! An ice cube tray in the freezer would be nice. Each bedroom had a TV, desk, closet and full-sized bed. It would be nice to have closet valets to set luggage on- I typically like to avoid setting my bag on the floor. We loved having separate rooms and desks in each room, and took full advantage of them, as each of us had to work over our stay. Recommend getting queen beds in the bedrooms when they replace the mattresses. Beds were okay, but old and pretty soft, and probably should be replaced soon to match the upscale vibe they are going for here. Website says their bedding is "luxurious" and it felt fine, but we prefer 100% cotton sheets. And we noticed there were some rips in the comforters and pulls (from a dog?) on the rugs. Not a big deal, but details like this matter when you're trying to be upscale. We stayed toasty warm even though it was below zero all weekend. It has electric baseboard heating throughout the unit, but not sure what's up with the super loud heater in bathroom? It was the only heater that made loud noises, and we couldn't control when the noises happened, so it was irritating while we were watching movies together. But the great thing is we didn't ever hear any noise from other guests, even though below us was the office/bar. We did however constantly hear street noise, which can't be helped on a main thoroughfare. You get used to it after a day or so. Recommend bringing earplugs if you're a light sleeper, truck traffic goes through there all night long. They desperately need blackout curtains in all the bedrooms, it was wayyyyy too bright with just the blinds closed, even at night. Installing blackout curtains would help with the street noise as well. The only sour note in the whole weekend was the front desk clerk, Kayla. I'm not sure what her problem was, but she was rude, defensive, sarcastic and seemed angry to see me whenever I entered the office/bar. She seemed to snap at her coworkers as well, and made them visibly uncomfortable. Also- it really would have made our Sunday morning tons easier if we could have gotten a late check out, but they refused to allow it unless we paid for half a day. ($77). But, it was such a fantastic experience otherwise, I am still giving Hotel Rapids 4 stars!

I needed to cancel a reservation due to illness. We made the reservation through Priceline which…read morerequired a 48 hour notice. We were not able to make the 48 hour but Priceline waived their policy and was willing to refund us. The hotel however would not change their policy and refused to refund our money.

Stayed at the hotel in late October. The facility was clean and the full-size refriegerator,…read moremicrowave, and electric stovetop in the unit was a surprise for the reasonably low room price. The 'front yard' of the hotel is a bit stark at the moment, as it is positioned on a small part of the footprint of a long-demolished K-Mart store. One takeaway observation was that it is apparent that an intense and relentless nicotine addiction is a prerequisite for employment, as various groups of 2-4 employees brandishing smoking and vaping paraphernalia were a near-constant presence at the hotel's entrance.

Check in was easy, room was clean, easy to get dogs in and out. Walked the dogs along the lake. Ate…read moreat the Forest Lake Restaurant which is located next door. There was a cute dog at check in that came to see us. It rained the entire time we were in town for the show but there were some grassy places by our room for quick potty breaks for the dogs. Pet fee is per dog, wish they would consider no dog fee. Would stay there again.

Good spot if you need to crash for a night. Not much curb appeal, but the beds are comfortable and…read morethe rooms are clean. Only problem was that the bedroom window wouldn't close. Inexpensive and clean; would stay again if in the area.