This was our first time here. Planned the event for our daughter to get a manicure and pedicure in the morning. We arrive at the mall, the place is NOT listed on the directory. We call, no one picked up to give us directions. I check Yelp, nothing on this location. We had to add the location into the Yelp database. Once we finally get here, we have to settle for a service not originally planned. While our daughter is getting her nails done the door to the backroom is wide open... Unprofessional if you ask me. I hope that things will improve in the future. For those looking for the location it IS in the Twelve Oaks Mall across from Ambercrombie Kids. read more

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I called to make an appointment and the girl on the other line hung up the phone as I was still speaking. When I asked to make an appointment she told me they were booked and didn't offer to let me know the next time they have an opening. Sounded like she had no interest in my business or to have me bring my niece for her birthday. Customer service was disappointing and will not be going here. read more

Had one of my daughter's birthday here. I paid for them to have pedis, manis, make-up, glitter tattoos with lemonade and cupcakes. The pedicures were simply putting their feet in a tub of water with a bath bomb, drying them off and painting them. Which my daughter wasn't use to but it was all good because they all felt like princesses at the end of the day. read more

Sugar Kids Spa - Kids Hair Salons Near Me - Novi, Michigan

Fun for my granddaughters. The staff was friendly and accommodating . Very reasonable rates.

Just went here for my niece 5th birthday. She had the pleasure to be serviced by Tony and she was amazing! Great customer service and engaged well with my niece! I recommend this business for every pretty princess to enjoy their birthday! read more

Sugar Kids Spa - My niece Bre 5th birthday! - Kids Hair Salons Near Me - Novi, Michigan

Stopped by when store opened at 10am to get my little one's nails polished and was told the next available time was 8:30 30 minutes before they closed. No customers were there that morning so I as asked why they couldn't do just a simple polish and was told they have an appointment at 10. So I moved on. An 45 minutes later my mom went by saw no customers in the shop just 2 workers sitting on their phones. When my mom brought to their attention the lack of customers and that I had stopped by previously and was turned away they did not respond. Went upstairs to a regular nail shop and got a cute polish for my baby for $5. Would not recommend this place due to poor customer service. read more

If you want to be treated like a dollar sign instead of a customer, then be my Guest. Otherwise, I would STRONGLY caution going here. They do NOT have a culture of strong customer service. I would not advise. Looks can be deceiving, but when a business informs a customer of one thing and then changes their mind later on a per customer basis, that's not appealing. Also the young ladies performing the services are rude. Need to go back to the drawing board on their business model. I witnessed a very stressed young lady (if was the day before her wedding) in there. The spa informed her that she could transfer money from one girl to the other and then changed their mind and said that she could not. Very unprofessional. Was going to have a party there, but after what I witnessed I think not. read more

took 4 nieces for thier first manicures. The staff was very inattentive and did only what they needed to do. from the start they didn't realize there were 4 until i told them even though it was on the reservation and half paid for... then one girl did 2 at once. When the nails were drying the 3 did nothing to engage the girls, instead they sat up front and talked with each other. Very frustrating they did nothing at all to make them feel special. This is a cute idea but staff needs training on how to make this place fun. I will not return nor will I recommend this store. read more

My daughter had a bday party here. First for the price I paid $280 for Nani's and pedi's and glitter tattoo was too much. They have teenage girls doing all the work. Pedicures was as simple as putting their feet in the water with a bath bomb. Their nails and toes were all smudged up before they walked out the spa. The pink robes were all too small. I was very disappointed with this place. I would not recommend it to anyone. I wish I could get half of my money back. This was so NOT WORTH MY MONEY OR OUR TIME. read more

I would say this place is just ok.... The staff (although very friendly) didn't seem to have much urgency in providing their services. I made an appointment for my two daughters - mani/pedi and we were there 1.5 hours and not because they were super busy. We started with one woman doing both girls pedicures and then switched amongst 3 other woman to finish with their manicures. One would start and stop halfway through and then another would pick up where the other left off. The finished product wasn't much better than I could do at home. They didn't do any shaping or trimming of the nails or cuticles. The polish ended up on the cuticles. If you want a real mani and pedi, this isn't the place. With all that said, they do a good job catering to the little ones. The bath bomb during the pedicure was probably the highlight for my girls. I think with a few tweaks, this place could really be a great place. read more

If I could give 3.5 stars I would. The shop is very cute for the kiddies and Ive only been twice one time during the summer and recently in January. I booked an appointment for my daughter to get a mani and pedi. The first time I went, the staff was super sweet the girls were young but they were very pleasant, polite, and mature for their age. I remember there were two girls in the front "managing" the floor, one was short and wore glasses and the other was tall and skinny. I want to assume the actual boss or owner wasn't around and left them in charge. They were super nice and knew how to accommodate their guests. When I went in, I saw It was only about 4-5 girls working in the shop (including the 2) It looked like a little down time so I went up and asked the 2 young ladies if they have any availability later on that day. The two spoke and greeted me very politely and told me they are booked the rest of the day but said they could squeeze me in right now! I was stoked!!! I of course took the offer and got my little girl ready for her first mani and pedi. I must say $25 for a mani and pedi wasn't bad at all! During the service I mentioned it was my little girl birthday and the 2 girls that I originally spoke to in the beginning offered to give a free tattoo. It was the sweetest thing to do especially since I didn't have an appointment. The girl that did my daughters nails did such an amazing job! Any who fast forward to now I call the store to see if they have any promotions or anything like that. The girl that answered the phone seemed like she didn't want to be bothered, and was kind of rude to me. I ignored her attitude and listened to what she said and made my appointment online. I get to the shop and the shop looks different then what I seen before. It was so cute! Anyways I get to the shop to check into my appointment and the girls that were there was not the same girls that serviced me last time. No big deal though, as long as the customer service was still good... NOT. The manager that was there was unprofessional, and kind of rude. She had one of those "I really don't care but I'm trying to hide it" kind of attitudes. No big deal I ignored it. It seemed kind of busy in the store so we sat down waited to get serviced. Time is going by and we still didn't get serviced. I spoke to the manager and she said her water is coming out right now she can take her shoes off. Finally! As my daughter is getting her nails done the nail tech is super nice and her nails did come out amazing! But the reason I gave a 3 star review was because I feel as a manger your attitude and customer service should be way better than what I received. I also would like to say, she was older than the last girls I spoke to so that was surprising. And the prices went up but it still wasn't bad. All I can say is cute place and the nail techs does good work but the new management is not the best. read more