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    Sugar Sands Realty & Management

    2.1 (22 reviews)
    Closed 8:30 am - 5:30 pm

    Services - Sugar Sands Realty & Management

    Buyer's agent

    Listing agent

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    9 years ago

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    7 years ago

    Awful customer service. The staff was poorly trained to address customer concerns. The staff lacked effective communication skills.

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    7 years ago

    Robert is great to work with. Found us the perfect beach condo. No problems, no pressure.

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    Harbor Place - Beach front

    Harbor Place

    (13 reviews)

    Only one elevator is working right now (9/16-9/22, 2026). The working elevator is slowwww and hot…read more No air flow whatsoever. Not much going on security-wise. Anyone can access parking lot, elevators, and floors. Rooms are protected by door codes. Our Yeti cooler was stolen from the rack on our car, so be cautious of leaving your items unattended. Parking is easy... no circling a parking deck every time you want to go somewhere. No codes or gates to parking lot. You have a smaller, covered parking lot if you need to unload in the rain. Lots of carts to help with unloading/loading. Never had to wait for one to be returned. We stayed in room 313. It had a great view of the beach! Beach access is easy and close. So that was great. We didn't have to pay to rent chairs/umbrellas on the beach; it was first come, first serve. The pool is indoor/outdoor with a swim-thru... the kids loved that! There's also a hot tub. Pool closes at 10pm. You are really close to Wolf Bay (one of our fave restaurants). Several other restaurants, WalMart, and Publix are nearby, too. Cleanliness isn't great but I brought cleaning products. We stayed here for a baseball tournament so having laundry access was a MUST for me. Loved having a washer + dryer in our room. We had three rooms and three bathrooms which was perfect for our family of four. For our room specifically: the coffee table was TINY and the balcony furniture probably needs updating soon. There's a shelf broken in the fridge. But everything else was pretty great! TV was easy to work.

    We stayed in Unit #111…read more Pros: Incredible access to the beach 3 bedrooms and 3 bathrooms Incredible views of the beach Right by stairs and elevator Mostly updated unit Cons: -Dryer did not work and we called several times. We got cited for violations with the city because we hung out towels on balcony to dry. We washed our towels before we knew the dryer didn't work. -master bedroom bed was dirty upon arrival -hallway to the unit was very old and dirty.

    Phoenix West II - A little Editing

    Phoenix West II

    (51 reviews)

    $$$

    If there's anything I learned from HGTV, properties are all about LOCATION LOCATION LOCATION…read more PWII is right by the water overseeing wide, breathtaking views of the coastline. The amenities were spectacular as well, fitting our pretty large family with ease, all without feeling like anyone was on top of one another. For timeshares and rentals like these, a deciding factor for me is the kitchen. Perfectly located within the space with enough room for family cooks of all generations :)

    This has been a nightmare for us and we have not received much support from Vacasa. Let me…read moreenumerate our complaints about this condo: 1. The blinds do not work. They neither open or close. Nothing was done when we reported this to you 1 Feb 2026. There was not even a suggestion to place curtains as a temporary 2. arrangement. 3. The seat coverings are ripped and cut into bare legs. 4. The patio door does not close or lock. 5. The screen on the patio door is ripped and is not pretty to look at. 6. The patio furniture is not good. One chair has no arm and should be tossed in the trash. The table is unusable. 7. Other of the furniture are unusable. 8. Two of the units of the four-slice toaster do not work. 9. There should be covers on the kitchen chairs as they screech when moved over the floor. 10. The laundry toilet leaks. 11. At least one electrical outlet did not work---there may have been more. 12. There were rips and tears in the wallpaper which looked awful. I would have expected that the place is looked at by some knowledgeable person in between bookings to make sure it is in good shape. Obviously, it is not. In summation, it appears this unit requires extensive renovation in order to meet expectations of its guests. Maintenance should be regular, consistent and attended to on a schedule. This unit has been very remiss in maintaining its property. It is obvious the owner is averse to spending money on this unit. Because this owner has no interest in maintenance nor the interests of the people /guests whom they expect to pay for their lack of consideration, it is my recommendation this unit be taken off available condo offerings until it is properly maintained and upgraded so that guests may experience good times while using it. BTW, we loved Orange Beach/Gulf Shores

    Castle In The Sand East

    Castle In The Sand East

    (1 review)

    Book this property here:…read morehttps://www.beachhouse.com/29182-perdido-beach-blvd-orange-beach-alabama-36561-p337368.html This brand new property features an East and West unit, and when both sides are rented, is one of the largest properties along Alabama's Gulf Coast. Each side will accommodate 14-26 guests and is one of the best values in the entire area when compared with comparable properties. This home sits approximately half a mile West of the Florida/Alabama state line and one mile to the East of the Perdido Pass Bridge in the heart of Orange Beach. Castle in the Sand East features a gulf side private heated pool, 6300 sqft under roof, Willington 304 stainless steel natural gas grill designed to hold up to the salt air better. There are 5 private covered balconies on the south side of the home, and their are two additional private covered balconies on the north side of the home that offer incredible views of Ole River. The kitchen features a gas cook top with 5 gas burners for families who love to prepare their own meals and do not enjoy fighting the crowds at the restaurants. The East side of this gulf front development has 9 bedrooms, 8 full baths,2 half baths, and an oversized den and sitting area with a 65 inch flat screen SMART TV along with a Blu-Ray DVD player. There is also a separate entertainment room/ den on the 3rd floor that has a 55 inch flat screen SMART TV, which also has a Blu-ray DVD player. All the bedrooms have 42' SMART TV's and a large selection of channels through DIRECTV. The home also has WIFI boosters on every floor designed to help guests have a stronger Wifi connection throughout the whole home and even on the balconies and decks.

    Phoenix Orange Beach - Mold inside ice maker

    Phoenix Orange Beach

    (36 reviews)

    Great condo. Incredible views from the 19th floor. Safe and…read moresecure. Not enough elevators. The wait will make you crazy. Close to plenty of restaurants and activities.

    We've stayed at Gulf Shores/Orange Beach, and have always booked with Brett Robinson. This year we…read morechose this condo for the 4 bedrooms, which was a must for our large family. We were all excited because in the past all the condos have been awesome, but this one was a let down. We walked in with a few groceries, opened the fridge and we were about knocked down with the smell of spoiled seafood! I went down stairs to the check in counter to complain, and the fella was very helpful trying to get the issue fixed. He called the supervisor of the cleaning company and that man started hollering at him over the phone about what all I had complained about. The fella then gave me the phone to explain what wall I was saying, the cleaning supervisor then said that everything was inspected and it was fine. I told him to come and look and smell. He agreed in sending someone but nothing changed for the 5 night/6 days we were there. Phoenix Orange Beach #401, lacked in cleaning as well. The kitchen had nothing but small "glass" glasses to drink out of and with kids ages 3-16, 4 of them being 10 and under plastic glasses would have been much safer. The beds were comfortable, slept well but the rooms that had views to the outside only had sheer curtains and didn't block the early morning sun. The decor wasn't like the the other condos that we have stayed in in the past. The outdoor pool was extremely small to accommodate the guests. The laundry area about knocked me for a loop, you'll see in the pictures I post. The walk to the beach was just a little short jaunt which was great! That's probably the best thing about this property! Oh and the ice machine on this property is $5.00 a bag!

    Sugar Sands Realty & Management - vacation_rentals - Updated July 2026

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