This has been a nightmare for us and we have not received much support from Vacasa. Let me…read moreenumerate our complaints about this condo: 1. The blinds do not work. They neither open or close. Nothing was done when we reported this to you 1 Feb 2026. There was not even a suggestion to place curtains as a temporary 2. arrangement. 3. The seat coverings are ripped and cut into bare legs. 4. The patio door does not close or lock. 5. The screen on the patio door is ripped and is not pretty to look at. 6. The patio furniture is not good. One chair has no arm and should be tossed in the trash. The table is unusable. 7. Other of the furniture are unusable. 8. Two of the units of the four-slice toaster do not work. 9. There should be covers on the kitchen chairs as they screech when moved over the floor. 10. The laundry toilet leaks. 11. At least one electrical outlet did not work---there may have been more. 12. There were rips and tears in the wallpaper which looked awful. I would have expected that the place is looked at by some knowledgeable person in between bookings to make sure it is in good shape. Obviously, it is not. In summation, it appears this unit requires extensive renovation in order to meet expectations of its guests. Maintenance should be regular, consistent and attended to on a schedule. This unit has been very remiss in maintaining its property. It is obvious the owner is averse to spending money on this unit. Because this owner has no interest in maintenance nor the interests of the people /guests whom they expect to pay for their lack of consideration, it is my recommendation this unit be taken off available condo offerings until it is properly maintained and upgraded so that guests may experience good times while using it. BTW, we loved Orange Beach/Gulf Shores

It is actually Phoenix west and not Phoenix west II. Beautiful location, units are huge and the…read morestaff here are second to none. I am here in a project and have been since September. I even stayed in a unit for several weeks and never wanted to leave. Parking is good and close to all the amenities and being the tallest building on the island boast amazing sunrise and sunset views.

What an awesome place to stay. Amazing views and right on the Gulf beach, and close to so many GS…read moredinning places and attractions.

We stayed at the San Carlos July 18th-21st, 2024. We stayed on the 19th floor, booked with Young…read morerentals, and the views were spectacular. The condo was ok. Nothing fancy, but again, the views from the 19th floor were worth it! The hallway at the elevators is small and you have to get a buggy or cart for your luggage. Was chaotic during check-in and check out times. The pool was nice and often not overly crowded. The security walks regularly to make sure no one is there that shouldn't be. The beach was great. Crowded but not terribly so. Great seashell hunting!!! Biggest negative thing for me, on night two we walked to the beach to look for crabs and shells. We left our shoes along the wooden walkway, along with several others, and my discontinued croc sandals and my daughter's Birkenstocks were STOLEN. My husband's sandals were moved from atop of ours, so it was an obvious intentional theft.

Very rude a property manager was on site and I guess thought I was a worker and literally got onto…read moreme I tried speaking but he wouldn't let me even say what I was doing he was rude talked over me think he really wants to be a cop or in the army how he acted so we just got in the car and called someone above him but don't look at people and assume cause people have paint on them they are workers and also ask before assuming anything and let people answer some people have anxiety and being approached by a random angry man makes them stutter you don't know what people have been through in their past and approaching a woman and child which I think they thought my kid was a adult kids bigger than me and to be to judge someone based off how they look my money spends just as well as the next persons and I bet my money won't be spent here again I don't do the dress up fancy I do dress appropriately but im not fancy I'm like Adam Sandler if you wanna compare my style to someone's. I was on vacation not working so yes I was gonna be in what I wanted and yes I love to paint so I painted smh

STAY AWAY FROM THIS RENTAL COMPANY!! (part 1 of 2) If I…read morecould rate Sugar Sands Realty a negative 80 stars, I would, & I NEVER leave bad reviews. The entire experience with them was unprofessional & rude. I remained very patient & polite for over a month after our trip, to give them an opportunity to respond to me, & another few weeks after that to call me back & give me the properly owed credit for downsizing me from a 3 bedroom/3 bath/single family home with private pool, to a tiny outdated 1 bedroom condo. Before you take my word for everything, read the other reviews on the Yelp site (all negative) & note that you will not see a single review of any of their properties on their website. I tried to leave a review on several of the properties & the link to review doesn't even work! Where to begin? The contract you have to sign after booking is the longest & most intense I've even seen with a rental anywhere. They also charge a large fee for paying by credit card, charge $110+ for non-refundable damage insurance (that only covers the $500 of damage), & $235 cleaning fee for a unit that even they admitted had never been clean (more on that later). After driving all day, we arrived right at check-in time of 3:00 & after they made a call they told us the rental was ready for us. We arrived to find a maid rushing out the door with a vacuum, broom, & mop. We offered to leave & come back, saying we didn't want to rush her. She said she was finished. After unloading our entire SUV, we went to load the cold items in refrigerator. Food had been left in there, there was trash in the unlined trash can, dirty dishes in dishwasher, syrup all over the countertops, freshly melted chocolate in middle of kitchen floor, gum stuck to wooden floor in a couple of spots, etc. I assumed the sheets had been changed & bathrooms cleaned so was planning on staying anyway. That's when we realized the front glass door of the rental was permanently locked and we couldn't get it opened. While on the phone to Sugar Sands to let them know this, we found ourselves standing in water on the kitchen floor. Turns out the kitchen pipes under sink were completely disconnected. I told her about this, & asked if someone could come fix that & the door. As I knew they were working with a new cleaning service, I also told her she should be aware of the state we found the place in. I was polite & not asking to be moved or for $ back. She put me on hold for a long time & then came back & said she confirmed there was a misunderstanding between the old cleaning service & the new one & that the rental "had not been cleaned at all". She also said, "We know you have walking into a total nightmare & this place is new for us & hasn't been inspected, but don't worry, we are searching for a place to move you." At that point, while also watching the neighbor's big dog run wild around the dirty pool & take a big crap in the yard, I confirmed a move would be great. She let me go and called & texted options a few times over the next 1-2 hrs, & also said there was no way they would pay to get someone out before the next day so it was ok for me to just exit through the back sliding door & leave the place unlocked when we left. A nice guy that works with them showed up as we were loading our car & he said the only way to fix the door was "to have someone come back the next day to completely dismantle it". Sugar Sands offered me a couple of 2 bedroom units FAR from where we wanted to be (West Gulf Shores instead of the far end of Orange Beach where we wanted to be), they were very run down looking, no pool, & not on beach. We said we'd take a smaller until if they'd credit us the difference. We accepted the 3rd option, a 1 bedroom condo a few miles away. While both rentals had a lot of potential, neither were ready for renters. We did not complain about the replacement condo while there, but I did confirm with her again that she would be crediting us the difference in cost. I took a screenshot of the total cost of this very unit for the nights we were there, before saying we would move there. The total was broken down to include all the same fees, taxes, cleaning, & insurance, as well as parking fees (original rental had no fees but they charged us $110 +15% tax for 2 passes.) I also had to get a corrected code to enter the pool area & had to ask for wifi password. (continued in pic below)

The house was amazing. There is plenty of room for everyone and the pool was perfect for the kids…read more We could not have asked for a better experience.

our stay at the Turquoise Place was amazing!! The condo was so lovely, definitely the nicest place…read morethat we have ever stayed! We loved the hot tub out on the balcony. two of the bathrooms had jacuzzi tubs and walk-in showers. It had a outside where you could order drinks and food a lazy river that was so much fun and relaxing, and a huge slide for the kids to slide into the pool. The only problem that we had was when we checked in, it took too long and it was very embarrassing, because I paid for the room for a week in advance like I was supposed to. I got from Getaways that everything was set up and everything was ready but when we were checking in, Getaways did not have us set up with turquoise place, they had to go and make a lot of phone calls to find us where we had paid and we're supposed to be there and you know people are standing there checking in and looking at you like what did you do? are you not supposed to be here, so to stay in a room for five nights it was over $5000 and I walk in there and checked in like a normal person because I went through Getaways Beach Getaways whatever their name is so it will probably be the last time that we go through been going through them every year, but this will probably be the last.

Book this property here:…read morehttps://www.beachhouse.com/29182-perdido-beach-blvd-orange-beach-alabama-36561-p337368.html This brand new property features an East and West unit, and when both sides are rented, is one of the largest properties along Alabama's Gulf Coast. Each side will accommodate 14-26 guests and is one of the best values in the entire area when compared with comparable properties. This home sits approximately half a mile West of the Florida/Alabama state line and one mile to the East of the Perdido Pass Bridge in the heart of Orange Beach. Castle in the Sand East features a gulf side private heated pool, 6300 sqft under roof, Willington 304 stainless steel natural gas grill designed to hold up to the salt air better. There are 5 private covered balconies on the south side of the home, and their are two additional private covered balconies on the north side of the home that offer incredible views of Ole River. The kitchen features a gas cook top with 5 gas burners for families who love to prepare their own meals and do not enjoy fighting the crowds at the restaurants. The East side of this gulf front development has 9 bedrooms, 8 full baths,2 half baths, and an oversized den and sitting area with a 65 inch flat screen SMART TV along with a Blu-Ray DVD player. There is also a separate entertainment room/ den on the 3rd floor that has a 55 inch flat screen SMART TV, which also has a Blu-ray DVD player. All the bedrooms have 42' SMART TV's and a large selection of channels through DIRECTV. The home also has WIFI boosters on every floor designed to help guests have a stronger Wifi connection throughout the whole home and even on the balconies and decks.

This review is only for Bella Beach Properties and not for the unit we stayed in. The unit, Sugar…read moreBeach 153, was not well maintained or in a great spot in the complex. Unfortunately it was located exactly above the garbage dumpsters which were emptied six days a week between 4 am and 7 am, which meant that sleeping late was not an option. Bella was very accomodating with our situation, even trying to find us alternate units which unfortunately were not suitable or cost more. In the end, we stayed and they refunded us a portion of our cost. I would recommend Bella. I would not recommend Sugar Beach 153.

Absolutely the worse communication. They do not address questions, problems or concerns. I'll never…read morerent any property from them in the future. I've been coming to OBA for 25 years and they're the worse. Renter beware.

Stayed in room 55. Very nice cozy place. Definitely coming back to this place. Not a whole bunch of…read morepeople or crowds. Plus, its directly on the beach.

Very pleased with the Emerald Skye Condo #56. We stayed here for a week and it was just a good…read moreplace as the condo had all the right things like beach chairs, toys for the little one to build sand castle and even a boogie board to use on the ocean which she was to chicken to use. Great location right beside the Gulf Coast Pier and lots of open beach for everyone to use. Public parking was all up and down the shore line also so if you want to walk up down beach and find friends or just meet new ones you could.

Great condo. Incredible views from the 19th floor. Safe and…read moresecure. Not enough elevators. The wait will make you crazy. Close to plenty of restaurants and activities.

We've stayed at Gulf Shores/Orange Beach, and have always booked with Brett Robinson. This year we…read morechose this condo for the 4 bedrooms, which was a must for our large family. We were all excited because in the past all the condos have been awesome, but this one was a let down. We walked in with a few groceries, opened the fridge and we were about knocked down with the smell of spoiled seafood! I went down stairs to the check in counter to complain, and the fella was very helpful trying to get the issue fixed. He called the supervisor of the cleaning company and that man started hollering at him over the phone about what all I had complained about. The fella then gave me the phone to explain what wall I was saying, the cleaning supervisor then said that everything was inspected and it was fine. I told him to come and look and smell. He agreed in sending someone but nothing changed for the 5 night/6 days we were there. Phoenix Orange Beach #401, lacked in cleaning as well. The kitchen had nothing but small "glass" glasses to drink out of and with kids ages 3-16, 4 of them being 10 and under plastic glasses would have been much safer. The beds were comfortable, slept well but the rooms that had views to the outside only had sheer curtains and didn't block the early morning sun. The decor wasn't like the the other condos that we have stayed in in the past. The outdoor pool was extremely small to accommodate the guests. The laundry area about knocked me for a loop, you'll see in the pictures I post. The walk to the beach was just a little short jaunt which was great! That's probably the best thing about this property! Oh and the ice machine on this property is $5.00 a bag!