I am not new to Woodhouse Spa, but this was my first time at this location and it was nothing short…read moreof amazing! I always love the relaxing waiting areas and this location having an outdoor area to relax before / after service is so nice. I booked an 80 minute maternity massage and Kaitlin was so great! This was definitely needed as a soon to be mom and I will definitely come back to this location.

It was definitely a GOOD FRIDAY, when I started my Easter off with a massage with Erin! I booked a…read more50min Body Balance appointment and couldn't be happier with the outcome. It was my second time visiting and I'm now rested and rejuvenated going into the busy weekend ! Book an appointment, Woodhouse is the place to go

I have a Long history with Mitchell's- some AMAZING experiences over the past 8 years and some…read moreTERRIBLE. Recently I had a negative experience, but the manager at West Chester has truly done everything in her power to fix the stylists mistake. I am so thankful for the amazing customer service I have received since. Long story short, I had a stylist over process my hair to the point at which it was falling out. I was devastated, not only did I have to cut off 5 inches of my hair (Instead of the original plan of 2inches) my hair was fried and breaking close to the root. I immediately requested a refund! So I'm sure your wondering why I've chosen to give this location 4 stars. Well, after my experience, one of the managers called me and not only offered me services to fix the damage at no cost, but also created a care package (at no cost) of the full Oribe haircare line to work on fixing the damage! These products are amazing and very expensive and I was so appreciative that she has taken the time to fix a mistake one of her (former) stylists made. Although I'm devastated that my hair experienced such trauma- I'm also so grateful for the management for working with me constantly to bring my hair back to life.

I previously came to this location about every eight weeks and decided last time to stop doing so…read more I tried for many months and thought they might start listening to the way I liked my hair to be cut. It's a short cut, nothing difficult for other salons where I used to live. Basically they put the blame on everybody but themselves. I don't think there's any accountability for training and techniques you would think they would have. I am guessing it is poorly managed since accountability is not up on their list. Don't ask for anything to be different next time you go since receiving any feedback is unheard of it seems. I wish them well but remember, at that location....The customer is always wrong.

Booked online, payment processed and appointment confirmed. Received a call that because of…read moretechnical issues the time slot selected is no longer available (double booked) asked to pick another time. Other time slots were not suitable and my credit card was still charged. Refused a refund because of their error. Poor customer service, would not recommend.

I have a monthly massage membership and I love it so much! The convenience of booking an…read moreappointment with the massage therapist and the help from the incredible staff is awesome!!! This is truly therapeutic and relaxing and I look forward to this every month! Truly worth every penny!

My visit to the West Chester location was very relaxing from…read morethe time I entered and continued after my visit. The facial from O'riah was smooth, soft and peaceful. During the facial I could feel my face firming and feel youthful. Became a member and can't wait for my April visit!!!!

I work in a hospital and had been looking for ways to up my self care and comfort outside of work…read more I do the monthly membership and had 7 credits saved up from not finding time to go for awhile! I decided to do a 90 m massage today because with an extra added on (I did aromatherapy) you can use 2 credits. I had a massage with Mikecia (who said she was new there), and OMG. Seriously the best massage I've ever had. She was firm without being painful, used her forearms a lot, had such warm healing hands, and her technique was so varied and effective. She also was friendly but not chatty which I love for massages. I am fully going back to see her, but wanted to get her name out there because I always look on Yelp first to see if there are any standouts to schedule with.

Kate C. did an amazing job on my partial highlight. Highly recommend her!! I found my life long…read morehair stylist ‍

Joy was very thorough and did a great job! Plus I loved our time together! This is a strong…read moreteaching facility and it's lovely and clean.

Excellent customer service. On time for appointments. The techs are very thorough and precise.read more

I am really happy with my nails, they lasted over two weeks and my hands are in water all day long…read moreevery day. The shop is clean, modern, and comfortable. Danny does a great job and I highly recommend!

Convenient. Sometimes quality varies between therapist. It is good to keep consistenc.read more

Amanda is great! I came in with a lot of pain in my head and neck and she really helped me feel…read morebetter!

This place is now called Zen Den Healing Studio. I found them when I was looking for a float…read moretherapy as a part of a birthday gift for someone. Months later I came to visit Cincy and we decided to go in for back-to-back sessions as first-timers to share the experience together. Chantell (the owner) is amazing. She managed and maintained the whole place by herself, I don't think she ever sits down for more than 5 seconds. Understandably when I called, it often reached the voicemail instead, but when she was available she immediately returned my calls and she also left a very very detailed voicemail in trying to accommodate our last-minute request. Keep in mind that it was during the holiday break, with the spa closing several days and amidst fully booked dates. You can also text the number instead of leaving voicemail, just FYI. She returned both my voicemail and my text, how's that for thoroughness. I'd rate her customer service 10 out of 10. She was super friendly, professional and her customer service skill is above and beyond. While we weren't able to go in for back-to-back float therapies, she was able to make arrangement so both of us could come in during the same time slot. I did the infra-red sauna and he did the 60-minutes float therapy. When we arrived, the place was just opened and they just restored everything from power outage earlier that morning. Despite the stressful start of her day, Chantell immediately greeted us warmly with a big smile, her energy pulled you in and really made you feel welcomed. She immediately sat us down with a tablet to fill our form. There's a desk where you can help yourself with some tea and chocolates. She gave us a tour of all the services they are offering: cold plunge, float pod, infra-red sauna, meditation room and massages. Wowee.. a one-stop relaxation haven for sure. The cleanliness of the entire establishment was immaculate and every room was well-organized. Though the earlier power outage did seem to cause disruptions that morning, for example the water wasn't hot enough for tea before our session began, and some of the functions (like music and light switch) were experiencing some technical difficulties when he was in his float pod. He also forgot about his neck support (user error) so it took him longer to relax. All in all, he said it was an interesting experience but would recommend going in for the float therapy pre-relaxed first, maybe after a massage. But FYI, it typically takes 20 minutes for your body and mind to relax, so if you want to float, I recommend doing a 60-minutes session. You can float with tight swimsuit/swimpants, or if you're planning to go in your underwear, don't forget to bring spare! My infra-red sauna was amazing. Chantell gave very clear instructions, and she walked me thoroughly how to start the 30-minutes timer, music and how to set the temperature. The light therapy feature was out of order but it didn't really affect my infra-red sauna all that much. The heat felt fantastic. I was sweating like a really good workout. It simulates a great calories-burning cardio workout very well. I was afraid that it would ruin my lash extension but I'm happy to report that it did not. The same with the above mentioned, it took me about 10-15 minutes to quiet the mind and completely turn my brain off and surrender to relaxation. For infra-red sauna, you'd go in nude but they provide towels if you want to partially cover up or wipe off sweat. In every room there's a rain shower, complete with washcloth and towel, plus the body wash, shampoo and conditioner smell sooo good. While I was done with my session, I waited in the waiting room and she made sure to check on me if I needed anything. All-in-all, despite the hectic morning and some minor technical difficulties, I knew Chantell bent over backwards to provide us the best service and to accommodate our last-minute requests, I was very pleased with how we were treated and with my first-time infra-red sauna experience. I wouldn't hesitate recommending this place for sure.

First time at this spot !!! Very professional! Straight to it ! Her hands was not rough at…read moreall....very relaxing when I walked out I felt like I could break dance and moon walk

my stylist grace did an okay job on my hair. it wasnt what i wanted at all, she told me that what i…read morewanted wasnt what i wanted if that made sense. im NOT pleased with my hair at all, i couldnt see the colors i was choosing i was told i couldnt do pink because i wouldnt lift light enough but ive done pink and was able to be light enough before. she left multiple blonde pieces in my hair like big enough to see. the black in my hair faded out to brown in 3 washes. i went in for a consultation to get black blue and purple CHUNKY highlights, she understood what i was saying and could do it till she was actually doing my hair and again said thats not what i wanted, by the end of it i had black hair with blue and purple tiny highlights throughout my hair with random blonde spots. it was not worth almost 400 dollars and sitting in a chair for 8+ hours. i will not be returning, but my friend whos went there highly recommends erin.

5:47 0:03 Sue…read moreGoodpaster Phipps 1h * 8 I've been going to village spa salon in west Chester for about a yr. Last Thurs I had to call to cancel getting my hair foiled on Fri d/ t a personal situation but kept my hair cut appt. When I checked out on Fri I was told they have a policy requiring 48 hr notice for cancelations or u may be charged. I thought wtf. Sat I get a call from a man at the salon telling me again about the policy. I've only canceled anything twice in a yr. Is this the 3rd grade? Really!! Well they can stick their policy right up their ass & I will not be going back. Guess they don't know there r at least 15 salons within a 5 mile radius from them.

The absolute best massage hands down. I have been to many places over the years. Friendliest and…read morecleanest place I have ever been. The massage is incredible

Ve try kind and thoughtful. Smelled very clean and was very pretty inside! Will definitely be back.read more