I have a Long history with Mitchell's- some AMAZING experiences over the past 8 years and some TERRIBLE. Recently I had a negative experience, but the manager at West Chester has truly done everything in her power to fix the stylists mistake. I am so thankful for the amazing customer service I have received since. Long story short, I had a stylist over process my hair to the point at which it was falling out. I was devastated, not only did I have to cut off 5 inches of my hair (Instead of the original plan of 2inches) my hair was fried and breaking close to the root. I immediately requested a refund! So I'm sure your wondering why I've chosen to give this location 4 stars. Well, after my experience, one of the managers called me and not only offered me services to fix the damage at no cost, but also created a care package (at no cost) of the full Oribe haircare line to work on fixing the damage! These products are amazing and very expensive and I was so appreciative that she has taken the time to fix a mistake one of her (former) stylists made. Although I'm devastated that my hair experienced such trauma- I'm also so grateful for the management for working with me constantly to bring my hair back to life. read more

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I previously came to this location about every eight weeks and decided last time to stop doing so. I tried for many months and thought they might start listening to the way I liked my hair to be cut. It's a short cut, nothing difficult for other salons where I used to live. Basically they put the blame on everybody but themselves. I don't think there's any accountability for training and techniques you would think they would have. I am guessing it is poorly managed since accountability is not up on their list. Don't ask for anything to be different next time you go since receiving any feedback is unheard of it seems. I wish them well but remember, at that location....The customer is always wrong. read more

Got a nano facial with Lexie yesterday. Pampered to the limit and my skin looks fantastic!

I absouletly love getting my hair done here! Cheyenne at West Chester is amazing. She listens to exactly what I want, asks the right question and always gives me the cut or color that I am looking for. She gives great product recommendations too. I leave every appointment feeling confident and taken care of. I highly reccomend Cheyenne and Mitchell's Salon! read more

I've known Renee for a couple of decades--what's not to love? Going to see her feels like catching up with a longtime friend. The great haircut and style are just a bonus! Renee is simply the BEST! read more

Absolutely the worst customer service I've ever encountered at a salon. The stylist quoted me a price for my extensions in writing. When my service was done, the front desk tried to charge me $500 more than what the stylist wrote down for me. The front desk was highly annoyed when I brought up the fact that I had a quote, in writing, from the stylist at the end of my appointment. Then, 7 days after my extension appointment, I get a call from someone at Mitchell's saying they would like to charge me $250 more because they didn't charge me enough after my appointment. Again, I had the quote in writing and the stylist walked me to the desk to check out! Absolutely unprofessional and I'm taking my business elsewhere. read more

Mitchell's has consistently good service. The atmosphere is very spa like. The prices are based on the expertise of the provider.

Kelsey is excellent for deep tissue message. But sometimes she is not available. Mitchell should hire more people for deep tissue message. Thanks, read more

I've been coming here for their spa services since 2018. I came here for services to prep for my wedding. I've built fantastic relationships with the wonderful women who work here. It's clean, professional, and wonderful. read more

Crystal is awesome she always listen to you and she is very respectful. Crystal is very knowledgeable about the products that you need for your hair. The environment is calm, clean and fresh. I love the cold tea! Receptionist are always on top of things! Definitely a 10! read more

I've been going to this location for almost 3 years, the first time I booked I was booked with AJ. She is absolutely amazing, every time she cuts my hair she always does amazing and always makes sure what I want is perfected. Also to mention, her customer service is amazing. She is so kind and makes you feel very comfortable. I really recommend her!! read more

Shakira did an amazing job on my pedicure! Her attention to detail was wonderful. She was attentive to my needs and made sure I was comfortable. The salon is so relaxing with upgraded massage chairs and top quality products. This is the only salon I will go to for my beauty needs. read more

I'm originally from the West Chester area but moved away 7 years ago. Recently in town and booked a signature pedicure with Marshae. She was absolutely wonderful! Super personable, professional, and did an amazing job. I highly recommend her services!! This is exactly what I needed, and it's hard to find new salons once you're used to a certain experience. Book with Marshae! read more

By far, THE best facial I have ever had! Abbey was spectacular! I highly recommend! The spa is clean, relaxing and everyone is friendly. I'll be back!! read more

I wish I could rate the facility vs the stylist. I would give the stylists 5 starts. Nicole was amazing. The negatives- some things were outdated. There were at least 3 broken wash bowls. A 4th had no water pressure. In addition the time to check in and out took FOREVER!!!!!!! There is no reason to have to wait 8 minutes to check out. They need more staff, or a better check in and out process. read more

I went to Mitchell's for a spa treatment package with a massage, facial, and pedicure. The highlight of my trip was a facial with Ivy, that was excellent. The pedicure was average and the massage was just ok. What will stop me from returning is the ambiance and the front desk staff. I've never been to a day spa that didn't have a proper quiet room to wait for treatments. Here the spa waiting room is in the front with the light glaring off the cars. And everyone coming into the spa walks through it. When I went to check out the girl at the desk tried to overcharge me. When I told her what the charge was supposed to be she just stated at me and did nothing to fix it. Finally another girl noticed the problem and helped her fix my charge to the package price. read more

If you are interested in getting some deep BROWN-maroon highlights or a dark ashy maroon....this is sadly not the place to go. I was at West Chester from 10:25am - 3pm for a simple partial foil. I tried my very very best to be very specific about the color that I wanted. Angela and Michelle, together did not accomplish it. I give 3 stars because my hair was not damaged or over processed during the process. The front desk staff is very efficient, kind and friendly, though. I have been here several times over the past year or so and have found them to be warm and professional. If you are looking for a brighter "red velvet" color, or a coppery-red, they can probably get you there. https://blog.wella.com/red-velvet read more

I have been coming to Mitchell's for my hair for several years. I absolutely love Nikki! She is the best around. And believe me, I have been to many stylists over the years. She is attentive to my thoughts and requests, and yet, will give me her honest opinion from a professional perspective. I will not go anywhere else. I get so many complements on my hair. I started seeing Olivia for 1 hour massages a few months ago, and am so happy with her as well. Mitchell's Spa is top of the line. The whole experience is very relaxing, and I don't feel rushed in and out in the least. Mitchell's is a highly qualified Salon and Spa, and they really cater to the customer's experience. read more

I used to leave a pedicure or manicure thinking that I could have done a better job myself. Doing my own nails became something I enjoyed taking the time and care to do. With a busy schedule and busy career, I just haven't felt like doing my nails the way I'd like to. So! This weekend, I had a fantastic pedicure with Kim and look forward to scheduling with her again in the future. This was my first time at the salon/spa and am eagerly trying to see what my next appointment will be. The hostesses were super kind. Happy to know this place is in the neighborhood :) read more

Love the nail techs but the front desk continues to be a total disaster Four and five people deep and they are either chatting with each other or there is only one person manning the desk. Just ridiculous. You can't have this low level of service and expect people to pay these prices. read more

I've been going to Mitchell's for years and have found that it's one of the best spas in town. They offer a variety of services, and I think I've probably tried them all; from massages, facials, manicures and pedicures, to cuts and colors. The staff is always professional and on time. The facilities are very clean too, which is something I always look for. I typically only make spa appointments now and go elsewhere for salon services. In the past, I would come home from college and make hair appointments here because they were pretty flexible and are open until 9. When I made my appointment I would specifically ask for a more experienced stylist. (I know it's vain, but I love my locks!) However, on one occasion my stylist was switched last minute, so I had a fresh-out-of-school novice for my cut and color. The cut was fine, but the color did not last beyond a week because she just she didn't mix the color with any developer. Needless to say I was disappointed after paying so much, so I've since been going to another salon. That said, I do appreciate Mitchell's flexibility and professionalism. If you need a little pampering, definitely check Mitchell's out! read more

Went to Mitchell's with my daughter for a pedicure before her wedding. We had a very nice experience. From check in to check out everyone is very attentive. Autym did my pedicure and she was very sweet. She did a great job on refreshing my tired winter feet. I definitely recommend the spa pedicure. read more

Well I was surprisingly disappointed in my massage this evening. First I would like to give my massage therapist a 5 star rating. She was absolutely amazing. I had the best 90 minute massage with her focus on my neck and shoulders. She did the best she could to provide me a relaxing massage but what a distraction it was based on the room my massage was given. Unfortunately this was not a reflection of the massage therapist a poor reflection of the Spa and the room I was receiving my supposedly non relaxing service. Just 30 minutes into massage I was not able to relax due to the room I had the massage in because it was a joint room with a cheap non noise canceling divider. The divider did not conceal the loud obnoxious conversation that taking place. At first I thought it was perhaps outside my door. Even with the semi serenity music going I could my neighbors conversation distinctly and clearly. If I wanted to pay for a massage at a loud venue this was the evening. My advice for those receiving an expensive 90 minute massage to check what room they are in because it was disappointing and a distraction. Clearly Mitchell's Salon and Spa should know better than to book two clients in the same room at the same time with cheap divider. The client next was a complete strange to me and she was creating a lot of noise and cackling laughter which could be heard right next to us. I have coming to Mitchell's every month for the last four and this was first negative encounter and hopefully the last situation to ever occur in this manner. I made my comments to the receptionist and she gave me a 15% off discounts which was nice gesture but did not make up for the hour that was lost listening another clients problems when the intent to receive a relaxing massage with serenity. Hopefully they change the location and ambience of where two unknown clients are located while receiving an expensive therapy of this sort. read more

I had my first appointment here and was very excited for a big change. I was going from plain brown hair to a ashy ombré. Kathleen was awesome in making sure that I had a realistic expectation for how it was going to turn out. Unfortunately we can't just snap out fingers and go from brown to platinum blonde :) However on thing I really was not happy about was that it seemed like we were trying to rush. I do have pretty thick and long hair, and for a balayage they are given a three hour time frame. I wish the receptionist would have asked about my hair length/thickness when I scheduled the appt that way we have known that it would have needed more than the allotted time. I was still super excited about how it turned out and I will be returning to hopefully get to the final look :) read more

Mitchell's is The best salon and spa! The best massages, hair color, pedicures, and facials in all of Cincinnati. It is beautiful, chic, fresh, and relaxing all in one. This is definitely the place for pampering yourself, a group of girlfriends, or a bridal party. Mitchell's is my home away from home, so to speak. I have been a faithful client for years. I have been with my hair designer for 15+years and massage therapist for 6 years. I would never dream of going anywhere else. I get my hair colored every 6 weeks and a massage weekly. At this point I should get a job there for an employee discount, or maybe they should just give me a family discount after my years of loyal consumerism! read more

I waited over 30 minutes and I can be pretty patient, but once I was taken back by my stylist I felt super rushed. It was a quick bang trim, but the whole time I was there she was asking me, in a non-pleasant way, how many times I'd been there before, when the last time I came in was, who I had seen there previously. I felt like I was being grilled on top of being rushed so she could get back on schedule. The haircuts and styles I've had done there before is just not up to par with the cost. read more

Loved this place when I went. Michelle is amazing! Great environment and the stylist did things with my cut that no one else has ever done. Amazing!!!!!! It is pricey but for 20 more bucks you are WEARING the results on your head. You get what you pay for! Update- ha! I should have taken my advice. Now I'm paying for it with the lack of hair on my head. So, trying to cut corners and save some money, I decided to go to a different salon with better pricing (because it's just hair, right?! Anyone can do my easy thin hair!). Mitchell's was $65 and this other place was $25 so I figured I'd give it a go. I had an extra 6-7 INCHES cut off at the other place and now my hair is so incredibly short above my chin. When it grows to an acceptable length for me in about 6 months, going back to Mitchell's and seeing Michelle. I figure I can save $10 a month until then! read more

Hi! I have become a regular here because I love all the spa services here. I have gotten facials (euphoria and back!) and a variety of massages. I specifically want to give Hallie a shout-out--she's among my favorite masseuses to book. She is excellent at her art, providing recommendations, and overall a wonderful human being to talk to. My favorite services at Mitchell's: *Natural elements (all time favorite!!!) *Hot stone massage *60 min massage *euphoria facial *Back facial (Rebecca did this and she was amazing - she also provided excellent skincare recommendations) read more

I just recently left the salon for a maternity massage. I felt very sick during my massage and Tammy absolutely excellent. She was so kind, and patient with me. She didn't mind that I had to stop early because I felt ill all of a sudden and even got my services discounted for having to stop. However, the woman who was checking people in was extremely rude. She made me feel overly uncomfortable. She offered everyone else the beverage bar except for me upon arrival. She also said something along the lines of "good luck to you" in a sarcastic and Demeaning tone. She didn't say, have a nice day, how are you today nothing. I know I may appear younger however I am in the service industry and I'm appalled with her lack of customer service. I will be booking with Tammy again, however I hope Mitchell's hires someone who's literally the first person you walk in and see that is more friendly and less judge mental. The woman was older and had a very short pixie styled cut, which was white or silver or gray. Even the front desk associates checking out were nice. I felt very belittled and mistaken by her. Her tone was so nice with everyone else and for me, just plain heinous. Not a great reflection. read more

THIS REVIEW IS FOR THE MASSAGES AT THE DAY SPA ONLY!! If you are looking for pampering, you've come to the right place! The spa here is very serene and comfortable. The changing room/showers are clean and accommodating. When entering the day spa, you are usually greeted with lemon water and your robe & slippers. The massage rooms are comfortable and appropriately appointed. The music is relaxing and the oil they use is fantastic. I've done the pregnancy massage (which is the same as a regular massage, minus stimulating certain muscles/points), the black stone massage (the rocks are placed along your spine and on certain muscles in your back & are VERY hot), the 90-minute massage (my favorite), and the standard 60-minute massage. All the therapists, on every level, are phenomenal. They've all asked me where I'd like them to focus prior to each massage, which is fantastic. It is expensive, which is why this is usually only a birthday treat each year. read more

Madison is the best and does great tans, eyebrows and lashes. Sweet person and very customer service oriented. Goes the extra mile for her customer. This is your girls for all spa needs. read more

I saw Mandy for an aromatherapy massage and it was amazing- probably the best massage I've ever had in my entire life. The pressure was absolutely perfect and provided both the relaxation and muscle work that I so desperately needed. I made an appointment on my way out to make sure I could book specifically with her next time. AMAZING! read more

My first experience at Mitchell's was fantastic, thanks to Mandy! The atmosphere of the spa was serene and pleasant, and the massage was very relaxing! I will be back. :) read more

I've been coming to Mitchell's for my haircuts for the past several years, and even had them do my hair, makeup and nails for my wedding. I've simply never found a place that does a good job on my hair as consistently as the stylists at Mitchell's. I've even seen a couple of different stylists here and I've always been pleased. The salon is huge and they offer you drinks while you wait to be seen. It's well kept and nicely decorated. The only flaw I can really get them on is that sometimes I don't feel welcome in the lobby (as if certain cashiers are judging you) and setting up appointments on the phone can be a bit confusing if you get the wrong person. But, I let those go because I haven't found any other salon nearby even half as good as Mitchell's. read more

I had my third 90 minute massage with Irma. She is amazing! I feel totally relaxed and renewed.

I wrote an earlier review of the Mitchell's location in Hyde Park but the West Chester location is actually quite a bit different. First of all, the Mitchell's in West Chester caters towards a crowd of soccer moms and high-school prom-goers, so this salon is not quite as hoity-toity as the Hyde Park store (read: you can stop by in sweats and you're going to get treated as any other customer). Another plus of the West Chester location is it's size, at least three times the size of any normal salon and spa; Mitchell's in West Chester has a day spa area completely separated from the salon. This division makes for a much more relaxing atmosphere for a massage than one in which you can hear the chatter of stylists and blow-dryers. The size also speaks to the number of employees the salon and spa has; I have never had a problem booking a last-minute appointment at this Mitchell's, even on a Friday afternoon! I've been to a few different stylists at Mitchell's but I have always liked Taylor's color work and cuts. One star docked because I don't feel like Mitchell's puts too much effort into making customers feel like stars (every great salon knows how to do this). read more

Mitchell's Salon & Day Spa - Mitchell's of West Chester - Day Spas Near Me - West Chester Township, Ohio

I have been attached to my hair for as long as I can remember. I've cried over so many bad haircuts that I've lost track. After 4 years in Indiana for college, I found myself back in Cincy in desperate need of a haircut, but with no hair stylist! I have several friends who go to Mitchell's and always have great hair, so I decided to try them out. The stylist I requested was on a leave of absence, but had recommended Ashley in her place. The results? Fantastic! Ashley understands my attachment to my long hair and she's also just fun to hang out with for an hour or so. The last time I went I decided to go with a darker, reddish hue, which I was very nervous about doing. Ashely was able to find the perfect match and I got complements left and right after it was done. The prices are what you would expect for a nice salon, but Ashley is a lower level stylist so my wallet doesn't feel too drained after and I still feel like I'm getting the same results I would with a higher level stylist. I also love the fact that they have a diverse array of magazines (ie not just gossip mags) and offer you a drink the moment you step in the door. My only complaint is that the front desk staff can be rather snobby. I always feel like they are judging me when I roll in with little to no make up and comfy clothes. Other than that, I highly recommend this salon! read more

I've been coming to this location for a few years to get my hair done and I won't go anywhere else! Piper is THE BEST. She is excellent with color and does such a great job with my hair. She is really good at staying on top of the latest trends and is always showing me new products that would be good for my hair type and style. Every time I get a compliment on my hair I always tell them where I go and who did my hair. Everyone there is so nice. It's a great environment and I always look forward to going. read more

I never write reviews. Ever. But I had to share my experience because it was so good. I got my very first facial today and it was AMAZING!! I went to the one in west Chester and had Lanee. She was fantastic. She tailored the facial to my skin needs, walked me through what she did and used on my face after it was done and was super nice. The atmosphere was amazing as well. Music, lighting and people were all great! I will definitely be back again to see her!! read more

Pre-COVID Mitchell's was worth the high price for a massage, but after COVID was not good. Treated like a prison inmate, ordered to use hand sanitizer, sign a legal disclaimer, take temperature, then wait outside in the rain until they call you in. Massage therapist Skill was just "okay", no robe offered, no disposable slippers, no water afterwards. Also, when appt made, I asked price and was given $98 that turned out to be $109. Definitely not the relaxing experience . read more