I am disappointed with my experience, as this is now the second time my reservation has been…read morecanceled just 30 minutes before the scheduled appointment. While I understand that unforeseen circumstances can happen, last minute cancellations like this are highly inconvenient and disruptive. What makes this situation frustrating is the strict enforcement of the company's cancellation policy, which charges customers a 50% fee when canceling less than 24hrs in advance. It is only fair that the same level of accountability be upheld on both sides. Customers are expected to respect the policy, and in return, the business should demonstrate the same consideration and reliability. Not be compensated with a $5 discount. When if I had canceled the appointment would have been charged $30. Experiencing this issue more than once concerns me about their consistency and professionalism. I hope improvements are made to better manage scheduling or compensation.

I am beyond devastated. Worst experience ever. From start to finish. I don't know where to begin…read more This was my second time back at Sugar and Glow in Downey after many years of having a bad first experience. The few times I've been sugared here have been the most painful experiences. I've been getting sugared ( Brazilians) to be specific FOR YEARS so im no newby to the pain. I didn't decide to leave a review of my experience up until now because at the least, on my first experience I received exceptional customer service. Today just left me feeling really devastated. The customer service with Sugarist Kathy was shocking. I don't understand how someone in this type of field could be so unwelcoming and careless. It felt like she did not want to be there. She did not bother to introduce herself kindly or interact with me in any kind of way. She seemed very annoyed. She didn't care to make me feel welcomed or comfortable in such an intimate service. During the service I expressed to her that she was going too fast for me as I was in extreme pain from the way she was applying the sugar on my skin to the yanking of the hair. She stated that it was because I was on my cycle and because my hair was extremely long, now I understand it was long but like I said im not a newby to the pain of a Brazilian. She could've responded in a more understanding way. It just was not a pleasant experience for me from the moment she came out to get me from the lobby because of the customer service. I don't know if I got her on a bad day, but I wouldn't want any girl to experience the treatment that I did today. Sugar and Glow I hope you reiterate to your staff how important it is to make clients feel welcomed and comfortable, and to simply be kind and friendly, basic human decency. Specially for the price we are paying for these services. I left devastated..

I've been a client for years now and I even started brining in my bf for ear and nose waxing…read more Definitely recommend her to everyone I know because she uses the best products that make a Brazilian feel like a breeze. No pain, no hair. You're in and you're on your way to go about your day. I stopped going to the well-known wax spots because they use wax that hurts when they pull. Oh and she's also a great listener if you like to yap through your appointment. The vibe is always friendly with her!

best waxer ever! dont go to like ewc. come to her! shes…read morebeen my waxer for 4 years. my ride or die.

5 stars!! I love my tan!! Crystal is the best! The vibe was definitely there good playlist super…read moreclean she explained everything and mixes the color to match your skin I am in love I will be back frequently!! Recommended 10 out of 10!!!!!

Crystal is the best!! I requested a last minute session before my vacation and she was able to fit…read moreme in. This was only my second time getting a spray tan so I was a little nervous. Crystal talked me through everything step by step and made me feel super comfortable. I would recommend her over and over again!

Always has clean work! Great lash retention I would book…read morewith her again very soon love it here

Stumbled across this business through Yelp and I'm glad I did! She was able to squeeze me in for a…read moreBrazilian wax as I was in the area visiting a friend. She was super informative and patient with me as it had been a good 18/24m since I got waxed down there. It was actually fast and a breezy surprisingly. I'll definitely be back next time I'm in the area.

Ash was amazing! the kindness and very respectfulness I got a Brazilian wax for the second time,…read moreand I loved it. Definitely will be back for her services.

Jasmine is the best out there ! She does amazing work with all the services she provides. I love…read moregetting waxed with her because my pain tolerance is low and she's patient with me and helps me through it in a comfortable way. I just tried a facial with her and let me tell you my skin has never felt better. She helped me hydrate my skin when it was flaky and dry and help control my oily skin. Her personality is great which makes me more comfortable throughout the appointment! 100% recommend her to anyone who asks me !

The quality and services provided by Jasmin are truly amazing. You really feel like you're well…read moretaken care of. She knows exactly what's she doing. I normally don't go for these type of services but I gave it try and got a facial and the results were great!! I really saw a difference in my skin and Jasmin was very nice and helpful and recommended me the right treatment for my face. The products she uses are good quality and the vibe of the room is very chill and relaxing. I totally recommend you check out her services. I went for the facial and was very happy. Jasmin does provide other services as well. I definitely will be coming back often she does provide a stamp card too where you get the 5th treatment half off!!

The best sugaring in the business! I have been coming to Izzy for over a year now and will not go…read moreanywhere else! The cleanliness and hospitality and care (and after care) will have you Pre booking your next appointment on the spot! Thank you for always taking the utmost care of me and being my personal therapist and friend!

Best sugaring place ever. She's great and passionate about her work. It's always like a spa day…read morewhen I visit her!

I loveeeee coming here. From the moment you walk in, you're invited by soothing and fragrant…read morearomatics and a welcoming atmosphere. Natalie owns this shop and she is such a friendly and positive person. She talks you through the service and ensures you're comfortable every step of the way. FYI - Be ready to fight for your spot, she gets booked pretty quick! Her availability is dropped on her Instagram @nat.esthetics. I highly recommend getting a facial if you have the extra money to splurge. I had my first facial here and my skin has never looked this good!

I have always wanted to get a facial but I was always anxious of being judged or just not feeling…read morecomfortable. Scheduled an appointment and the day of my first appointment Natalie made me feel very comfortable and explained skin care to me in a way that I could easily understand. She also gives the option of a silent appointment if wanted. After my first facial I was hooked I've been coming to Natalie for about 6months and I noticed a huge difference in brightness and breakouts in my face. She also gave me little samples to use and I loved the products so much they now became my daily use. She is now offering teen facials and my daughter got her very first facial with her and is asking if she can get another lol. Do not hesitate schedule your appointment you will not regret it