Love the store and the ladies who work there. Very patient and really listened. Great selection…read moreand great experience!

Read if you're thinking of going here!…read more Rude rude lady. Came here on vacation to try and find a gown for my friend and this lady (who I later find out was part owner) was not helpful. Her tone was very rude from the beginning. During the time my friend was looking at dresses, she tells her, "don't stretch the dress out." My friend was literally just holding the dress open to see how wide it was, like any normal person. As soon as my friend finished trying on a dress and decided she didn't want it, we came to the lobby to discuss where we were about to go next, and the lady comes right behind us telling us we're about to close so y'all need to leave (not in a nice or professional manner). My friend asked, "y'all close at 5 right?" The lady responds back to us by saying we operate by appt only, y'all need to leave. So now that she is giving us straight attitude. I told her to give us a second. She repeated herself again, and tells us "goodbye" in like a leave tone of voice. So they literally kicked us out to the curb. We were standing there for 1 minute when she was trying to tell us to leave. Like you can't stand in a store for a few minutes. Mind you, there was no one else there, so we weren't tying her time up or anything. I would go somewhere else for your dresses. Plus she made it super clear, they don't do alterations. She has no idea where they do alterations. She has no idea where a mall is. So yes. Stay away from here. Horrible service. Wish I could tell your her name, but she refused to answer. As I'm writing this outside (because we were waiting on our Uber), a different lady comes out and asks me if I want a business card. I said sure. She was very confrontational. I asked her if the lady inside that kicked us out was the owner. She said they both are. So I was like well y'all have a funny of treating your customers. I told her the lady informed us that this was by appointment only a store, and that we were not aware of that. But nothing on their website says by appointment only. She said, "we prefer by appt only," so I said well that's different than kicking your customer out (after your let them look for a dress) and tell your customers that your by appt only... not preferably. I told her we're from out of town and just needed find a dress last minute so we did not know that, and that's no reason to treat your customers like that. She goes on to continue arguing with me and tell me, "well the other out of town people seem to know." You see where I'm going with this?? Like who argues with there customer and talks disrespectful to them? No business I go to. I wasn't going to stand there and argue with this rude person any longer, who was clearly not apologetic for the way her business partner treated us, so I tried waking away. She kept trying to argue as I was leaving and I told her to shut up. So she walked out of her business, propped the door, and began following me like she was going to fight me. I continued to walk away with my other friends as she was threatening me. I had to tell her I was going to call the cops, and she finally backed off. This is the worst experience I've ever had. A business owner verbally disrespectful, excusing her behavior instead of apologizing for it, and then following me out on the street to fight? If that isn't enough to steer you away from here, then good luck. You'll be in for a real... experience.

Absolutely amazing service! After two appointments being cancelled with Black Tux I called and they…read moretold me to come right in. They were swift and had great options my son's prom was a success! He looked so handsome!

Can't remember who I spoke with. Honestly though, the most real conversation I've ever had with a…read moresales representative in.. well, ever. Based on that alone, even though it might not be right for me based on where my wedding will be, I may just use them anyways. They deserve my money

Supper friendly staff, very welcoming as soon as I walked in. I needed some last minute alterations…read moreand they took care of me immediately. I can't stress enough how amazing my experience was.

I bought a suit here for prom, and truly top quality customer service and product from head to toe…read more i was happy to support a business that makes me feel like a bit more than a customer.

Very helpful! Not pushy. They have great quality and a good selection of clothing for men and…read morewomen!

Very nice Vintage department store. The staff was friendly. I liked the vintage music they were…read moreplaying. Good pricing on clothes.

Always love me a Nordstrom Rack! Their inventory can be hit or miss depending on week and location…read more This was my first NR out of state. There was nothing really different. Unfortunately, they didn't have anything that caught my eye. Overall, store was clean and parking lot was a bit chaotic.

My favorite store to come to when I come to St. Louis. I usually have good luck here when it comes…read moreto finding things. If you like Nordstrom Rack, then this is a good location to come to.

I love Refresh (5/5 specifically for their dresses). It's a beautiful secondhand clothing shop in…read moreBrentwood with a great cause!! (Proceeds go to St. Louis's foster care coalition--their HQ is also in this same building). They have a selection of normal clothes -- women's and men's -- on the bottom floor, along with shoes and accessories (earrings and jewelry). But what really stands out is their cute formal dress section on the second level! Perfect for prom, wedding guest, bridesmaid etc. They have floor length dresses for $35 and shorter dresses for $25. They even have a few floor length wedding gowns for brides for $100!! (Plus a section for mother of the bride dresses). I've gotten 2 formal dresses here so far with lots of compliments (wore one on a beachy vacation and another as a destination wedding guest)!! I visited again this week as I thought I'd look for a wedding dress here since they have super affordable options. I didn't end up finding a dress in my size since they only have a few but it was still really impressive they had some in stock at all! And at this price point. There were some beautiful dresses in smaller sizes as well with big princess-like ballgown-style trains. They also accept donations. You can either get a tax receipt or a $5 off coupon! The staff there have also been very friendly every time I've gone!! They have the store decorated currently for their prom season--girls who are in foster care who are accepted into their program get to shop for a prom dress for free! So cool!

**May 2025: Monday Afternoon Visit**…read more My friend and I wanted to check out the thrift scene in St. Louis, but unfortunately a lot of the charity shops were closed on Memorial Day. I called ahead to see if Refresh had different hours and fortunately, they were open! There's a parking lot behind the building and when I stepped in I was really impressed by how nicely arranged everything was. It definitely gave off boutique vibes and there's a dressing room on the top floor along with many aisles of formal/prom/wedding dresses. The price point for the casual day-to-day items were a little higher than that of a Salvation Army/Goodwill, but everything was steamed and in really good condition, plus all the proceeds are given to St. Louis's Foster Care Coalition (and no tax). The men's section was pretty small, but the women's was really stacked. When I went to the 3rd floor to check out the formal wear it was like a kid in a candy shop. They arranged the formal dresses by size and there were some really incredible finds there. Unlike downstair where everything is priced individually I believe all short dresses were $25 and the long ones were $35, and my guess is that these dresses are left over from their Cinderella project (gifting girls a fairytale prom experience without worrying about money). I think I spent almost 2 hours in the shop and I still didn't get to try everything one, but I was happy with my purchases. One thing to note in the future - I will wear proper spanx/strapless bra to improve my formal dress shopping experience. Otherwise, this charity shop is a fantastic place to support a great mission and treat yourself! It's a win-win!

Amazing service. Works with me on finding my image and making my bridal look come together…read more Everything you need available for the bride and bridesmaids. Love it.

I was looking for a short elopement dress and they did not have what I was looking for but they…read morewere so so nice and helpful with trying to find other places/ideas for me.

Came here to buy accessories for a work costume party, and although i only ended up buying a…read moreheadscarf this place is PHENOMENAL! The staff is so kind, they ask a lot of questions to try to help you figure out what pieces could work for you, and they even have the option to rent pieces instead of just buying! Loved this place so much and would definitely go back.

Very helpful. Looking for resale evening gowns for a gala. I have found very , very little…read moreelsewhere. I'm glad I had the idea to call them.

Do not consign your dress here! She will sell it and not pay you. I am a wardrobe stylist in Los…read moreAngeles, I called several places finally settling with Trish. I sent her a box of my dresses..because there wasn't much movement and a good amount of time had passed. We spoke ,and settled on just sending the dresses back.. They send all but one back. I inquire about the missing item she mentioned it was on "hold".. more time passes. Just so happens- I have a major film buyer in town needing a dress. I tell her about Brides by Dizine and she could "buy" the one dress that has been on hold , as weeks had passed and I hadn't received payment. The film buyer drives an hour out of the way to purchase. The dress is not there. Trish tells her, it's sold! I would have never sent the buyer an hour each way out of the way. As I assumed, I would have either heard communication or received payment. It's been years! No dress , no payment just unanswered emails. I feel completely blindsided and taken advantage of. At minimum, the truth and communication would have helped tremendously. I understand small businesses can be difficult .. but totally taking advantage and not paying someone their rightful payment is the worst!!!

I went to their Encore salon for the sample sale and got the dress of my dreams for under $500!read more

I came in after my husband had purchased a dress for me for a wedding reception. God bless him he…read morethought they were slaves on there but I informed him those were not sleeves those are the straps to hang the dress on a hanger. I took the dress back the following morning. Even though it was a special occasion dress the women at the register laughed at my husband and really related with me and since everything was brand new with tags so attached she made an exception and was very polite. I did not know Norton my husband clearly that this was a non-returnable dress but I'm so thankful that she was so sweet and really went above to help me out. I was not expecting this level of customer service and I definitely will be shopping here in the future due to how polite this woman was.

This is the best Windsor I have ever walked into. The employees are very kind and helpful they…read moregreeted me as soon as I walked into the door. I was only coming in to look around and ended up leaving with a handful of things due to the lovely service I experienced.