Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

If you want an agent that fights for you, this is the one! My husband found Evan using chatGPT. A…read morefirst he said. Lol. We put the golden list of what we working looking for, and up came his name as the right fit. And it was right... Working with Evan has been an amazing experience from the beginning. I can't say enough. The communication Grade A - incredibly responsive, provides weekly market updates with insight and recommendations based on expertise. Customer service is impecable. And when our sale faced obstacles, he did everything in his power to fight it to the end. His good nature, positive attitude and driving force got us all the way to the finish line. Could not have asked for a better agent! 10 out of 10 - hire him

Finding the right agent can feel like dating - lots of possibilities, few good seizures…read more Fortunately, I struck gold! This real estate agent Evan was friendly, sensitive and really listened. The whole process made smooth, without stress and even fun. It is absolutely worth recommending

Scammer. They cloud your title. Luna pretends that she not a part of the company. Be careful of…read moreany transaction. She put a cloud on my title stating that we had a financial relationship but would not release it with me paying 2000 dollars. I had no relationship with her. This wire fraud and she will soon see the inside of a jail cell.

I guess they assume people close on their homes every day and know the process. Not true, that's…read moretheir job to explain it to you. Must improve their communication skills.

I normally try to resolve issues privately, but after several experiences with Tricon Residential…read moreduring my lease I feel future residents should know what to expect. Earlier this year, a small fire occurred outside the house near the recycling bins during New Year's celebrations. It appeared to be caused by fireworks in the neighborhood. I personally put out the fire and immediately notified management. I even provided a video showing when a neighbor alerted me about the situation. Even though there was no evidence that I or anyone in my household caused the fire, I was informed that because there was no official fire or police report, the damage would automatically be considered the resident's responsibility. A small section of siding was replaced by two workers in about an hour, and I was charged $960 for the repair. I asked for clarification, documentation, and even discussed depreciation of the materials, but the charge remained. In the end, I had to sign a payment plan just to avoid further complications with my lease. This was not my first difficult situation while renting here. At another time, my window was damaged after gunshots in the area and getting the repair addressed was also a challenge. Situations like these make the experience very stressful for residents. My advice to anyone renting: document everything immediately and always request official reports (police or fire department), even if the incident seems minor. Without third-party documentation, you may still be held responsible for damages even if the cause is outside your control. I hope management improves how they evaluate these situations and communicates more fairly with residents. Be careful with this company, especially with their maintenance coordination. "I signed the payment plan to move forward and avoid further issues with my lease, but I believe future renters deserve to understand how situations like this may be handled." "I hope management improves how these cases are handled so future residents are treated more fairly." Jkosehenry@yahoo.com, never answer phone calls.....

I have been living in this home for the pass 4 yrs. I'm not sure if management has changed or if…read morethe business is owner have changed. The AC unit works when it wants to, now it's not working at all. They can't come out until next week. I was the. offered that I stay with a family or friend. Huh??? What does that mean, then I said I don't have family or friends here. She says well maybe you could get a hotel , and it maybe reimbursed or discount next months rent. It's so hot in this house the floors are wet. Can't open the windows because there aren't any screens on them.

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

Impressive. I needed some support, some last minute…read morecleaning. Yelp projects is very new for me but I tried it out. ICON was answering my request, gave me a fair price and after I asked when her associate would come, she answered 25 minutes. And she came, kicked ass, took names and I'm a very happy camper. Thanks a lot, I really appreciate your help.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

If Bayou City Lux shares reviews internally, this one should also be directed to Ricardo. Every…read moretime I've spoken with him, it seems there is little understanding of the status of our maintenance requests. For example, the company has stated they have a tracking number for the part needed to repair our AC, yet no one can tell us where it is or provide a realistic timeline for when the repair will be completed. Communication has been consistently poor. Calls often go unanswered, and when someone does respond, it feels like no one has the information needed to actually help. As a tenant, it is incredibly frustrating to repeatedly explain the same issues without receiving clear answers or meaningful updates. What has been most disappointing is the lack of empathy. We have been dealing with property damage, concerns about the condition of the home, and the discomfort of living without air conditioning for an extended period. While window units were eventually provided, they have not adequately cooled the home and have instead made the rooms feel even more humid. Throughout this experience, it has felt as though collecting rent is treated as a higher priority than fulfilling the landlord's responsibility to provide a safe, habitable, and properly maintained home. This has been, without question, the worst experience I have had with a property management company or landlord.

Unfortunately, I have to agree with the majority here that whatever her name is can be incredibly…read morerude. A few months ago, I went to my FIRST estate sale of hers and was confused about the pricing since items had no prices on them. I asked about a price of something, and she was so condescending and snappy, telling me to read the signs. Ok, sure.. but I was so flustered with her rudeness I sort of just stood there, was reading but not comprehending..she made me feel like crap. I spent my morning, time and money coming to your estate sale, I told you it was my first EVER estate sale.. kindness is free, or did I have to buy that as well? I'm only giving two stars because I got a lot of good stuff that day. Oh and guess what.. I left an item on the sale table purposely that I didn't want anymore, she would have had me jailed if she saw.. TAKE THAT JENNIFER

Unprofessional & Hostile Staff I walked into this sale…read moreexpecting a typical estate shopping experience, but instead, I was met with shocking, unprovoked hostility from the staff.While I was looking around, a staff member completely lost their temper and started raising their voice, aggressively shouting at me not to touch an item. I remained completely calm and told them directly that I was not touching it. Instead of de-escalating or acting like a professional business owner, they continued to yell and escalate the situation in front of other shoppers.I immediately walked out and refused to spend a single dime with them.After looking them up online, it is clear this combative, abusive behavior is a pattern for this company. They treat customers like adversaries rather than guests. If you enjoy being screamed at for absolutely no reason while trying to shop, this is the place for you. Otherwise, save your time, your blood pressure, and your money, and stay far away from their sales. There are plenty of wonderful, professional liquidation companies in the area that actually respect their customers.

These guys are simply the best in Houston when you want to invest in the Heights or Montrose. My…read morewife Clara and I, as well as our kids, have used their services a good number of times and transactions were always smooth, Mark kept us informed throughout, and what could have been difficult was ironed out diligently. Norhill also knows how to work as a team. If ever Mark was not able for a showing, he was always well represented by any of the capable members of his team. I fully recommend Norhill Realty for your realtor needs! Martin L.

Vincent was an expert in real estate and helping us find our perfect starter home. First meeting…read morestarted with a general idea of locations throughout the city and what homes were priced at in these locations. This helped us narrow down an ideal area that we'd like to live and could afford. Second meeting was visiting all the homes in our price point in the areas we selected. Third meeting comprised of re-visiting homes we had first looked at and deciding on a good offer to make. In three visits we had our home! Vincent also helped us with negotiations and served as a great subject matter expert in real estate purchasing. I highly recommend Norhill, specifically Vincent, for all your home purchasing needs.