I recently had a consultation for a tooth extraction. The total was $450 for roughly 2 minutes with the doctor + X-rays (despite bringing a copy of recent X-rays). Dr Sullivan was professional, but I will not be returning. Scheduling, billing and intake procedures all felt dated and sloppy. read more

Review for Dr. Bruce Sullivan's Office - 145 Railroad Ave, Norwood, MA Dr. Sullivan was fine, but the billing process handled by Peggy was a mess. I have two dental insurance plans, yet she didn't bill either and told us to bring $3,000 in cash the morning of surgery. Later (after we went ahead and did her job for her), we learned 70% of the $2,500 procedure would have been covered ($750) and the rest being covered by our secondary insurance-- but she clearly doesn't know how to bill properly. Both insurance companies confirmed she only called at 5 PM the night before the wisdom tooth surgery to check benefits. When questioned, she told us it's up to patients to "do their own research" on insurance -- even though that's literally her job. We had no choice but to cancel and go elsewhere. Dr. Sullivan is losing business because of this -- and I doubt we're the first. Avoid unless you want to deal with billing stress and zero support. read more

I have been seeing Dr. Sullivan for more than 20 years. Dr. Sullivan has been the one person I trust without hesitation when it comes to my oral health. I honestly dont know what i would have done wthout him. His expertise, precision, and patient-centered approach continue to impress me. His work is consistently excellent, and he always takes the time to make sure I'm comfortable and fully informed. His steady hands, calm reassurance, and exceptional care have carried me through procedures that once terrified me. I've always felt safe, heard, and genuinely cared for. His dedication to high-quality care is unmatched. I also want to express my gratitude to his receptionist, who has been a true lifesaver. Finding a way to get me in--within just 24 hours--no matter how busy the office is. The kindness and compassion have made such a difference in some of my most anxious moments. his practice is the perfect combination of exceptional clinical skill and outstanding customer service. Highly recommended! read more

Hi..I don't like anything having to do with my teeth..but going to dr sullivan makes it less painful..the dental assistants are great and dr sullivan the best in the business and a lot more affordable than other rip off surgeons...and dr sullivan great guy...quick is best and thats what he does! Spoke to Peggy and she was very helpful and seemed to be on top of things. Thank You! K read more

Unless the two older front desk female employees are no longer employed at this office, I strongly recommend you go elsewhere. Before coming here I did a review about these employees but because I wanted to have wisdom teeth as soon as possible. A red flag that I ignored- the first time I visited the office I told the employee what insurance I had and she immediately said this office doesn't accept my insurance-I knew I was right which she ultimately saw that they did. Another red flag- she called the insurance company to inquire about the contracted price ( I believe that what was what the employee was inquiring about). She repeatedly asked the question and was visibly upset that the insurance agent didn't know. While I was waiting for the operation, I learned that not only did the employee neglect to send the insurance company the paper work, when they finally did (after I had to be a detective), they sent it to the wrong department. The evening of the operation the crown next to the extracted tooth came out. This ended up costing me over $1500. I went to the office a few times after this, and the employee didn't care. Because it is a year ago I don't remember the details but when I went to the office on the doctor's day off, she told me he wasn't there. He was there-thankfully I didn't leave right away. I have never met such rude uncaring employees. Any time I went into the office they wouldn't even say hi. I am not exaggerating when I tell you this entire experience was a nightmare. I should have had Dr. Turetsky do the extraction who is not only top notch but has a great front office staff but he didn't have any appointments available at any of his locations. That tells you something. read more

I had a very positive experience with Dr. Bruce and his lovely assistance. They made me feel very safe and calm. I am giving a four start because of below: The receptionist must be a relative because she is still there!!!! Real shame :( read more

This doctor is not friendly to the patients. I have Medicare Advantage plan through Bluecross Blueshield PPO which covers 50% of the comprehensive dental service including implant. I contacted BB and confirmed the dorctor is in the network. I made appointment with him but he refuses to take the insurance. I shew him the BB benefit book and he refused to even take a look. His attitude is so bad and treats people rude. I Do Not recommend him to anyone. read more

Dr Sullivan is the best there is, period. I had 4 wisdom teeth pulled from him many years ago and one extraction with no issues. I just used him yesterday for an emergency extraction, and I feel one thousand times better today. I called in a pinch and they got me right in, and Dr Sullivan even dealt with a medical complication caused by a surgery I had 5 weeks ago and was able to still accomodate me, albeit a bit later after antibiotics got in my system. Yes, there have been bad reviews based on an older secretary, but even when she was there, her edge didnt bother me that much. There are 2 new secretaries there now, Ellen and Peggy, and they were so helpful in helping me get in and relieve my terrible pain. I see the doctor anyway, not the secretary, and Dr Sullivan is the best as far as doing the job and having virtually no discomfort the next day. I dont leave reviews really, but I thought it important to fight back the tide of bad secretary reviews in favor of a good doctor review. read more

This review is solely based upon my experience with his secretary. I had an appointment scheduled for a Thursday to have an extraction. On Monday I called to ask if I needed to start any antibiotics before hand. His secretary asks all of these irrelevant questions which then confuses her. It was a simple question, which then turned into me possibly needing a consult prior to Thursday (mind you this was on Monday) .... I didn't have the time nor the patience to now come in for a consult when I had already had met with my own dentist and a root canal specialist. So she said she would have to talk to Dr. Sullivan and call me back... she never called me! It's now Wednesday. Still no call and the appointment is scheduled for tomorrow. I just called to cancel since I have yet to hear a confirmation for this appointment. He needs to replace her as she is incompetent. This is not a routine cleaning that can easily be rescheduled. This is oral surgery, that can't wait. I was able to get an appointment at another office for tomorrow (Thursday). read more

As a long time grinder my teeth have experienced so much trauma from the repeated pressure. I cracked a filling in a tooth recently that consequently formed a cavity and exposed a nerve-major pain . Jean was so sweet and reassuring on the phone and got me in for the following week despite the national pandemic. Both Dr Sullivan and his hygienist are reassuring, comforting and excellent at what they do-always willing to answer my numerous questions and deal with my anxiety. Tooth was out in minutes and I plan to go back and have him do my implants as soon as the crisis dies down! So thankful to find a good dentist who I feel a level of trust and comfort in! read more

There is NO better oral surgeon..and trust me I've been to a lot of them! Dr. Bruce pulls teeth sometimes so painlessly that I don't know it came out! Sure the receptionist can be off putting, overwhelmed and sometimes rude...but I don't care. She's not pulling my teeth, he is! Lately she's been more friendly. Who cares? Not me! You want THE BEST Dentist then GO HERE! You want the best receptionist then move along. read more

I went to Dr Sullivan for a second opinion and he was nice, friendly and took the time to explain what he recommended for a procedure and why. I was amazed at how quickly I was comfortable with him and how soon they were able to book me for treatment. The treatment itself went off so well and he made sure to take the time for the novicane to take effect as well as stopping to make sure I was fine along the way. The staff were really nice and I knew what I was getting into financially right away so there were no surprises when I went to pay. I would highly recommend him!! read more

The oral surgeon is really professional, place is super clean. Very happy with my surgery and follow up. The receptionist is rude, not friendly or welcoming at all. Hire a better receptionist, one who loves their job and actually greets people. read more

Although he did a satisfactory enough job the receptionist is very nasty, unpleasant, and downright belligerent. I would think VERY carefully before returning. Having surgery is no fun but facing her makes it a HORRIBLE. experience! read more

i went to dr sullivan 3 timesand each time he pulled my tooth i felt no pain, and he is very nice talking to you along the way, and i had had several teeth pulled by other dentists that were horrible he is the best his secretary is also very nice. charlotte oles canton mass read more

I did like Dr. Sullivan as a dentist, and I also liked the dental assistant who helped preform my wisdom teeth extraction, but I would not recommend that ANYONE use his service until he fires his only receptionist, Janet, who is incompetent beyond belief. After her losing my insurance information in the mail, failing to return my calls consistently, even when I attempted 3+ times and when the message was urgent, and--MOST IMPORTANTLY--failing to call in prescriptions for Valium the night before my surgery and THE DAY LATER failing to call in nausea medication while I was miserable and vomiting--it was the fault of the fax machine, and the insurance information was lost in the mail, of course--I am beyond livid with her lack of performance and rudeness (including the rudeness of his answering service), and would not return to Dr. Sullivan's office. It's really too bad, but if the face of your practice is someone who makes your patients doubt the quality, promptness, and attentiveness of your service, you are not a dentist that I would recommend. BEWARE. read more