This is a review of Akeisha and Alex at Associa Nevada South for November 2025. Our association…read morehas had struggles with ANS the last few months. Not because someone didn't want to do the work or help. I believe they were either overworked, undertrained, without resources or struggling with very unusual situations. If there's no roadmap it's tough for managers and boards to get things done. Whatever the cause, this is a business relationship and we needed appropriate help for the community. Akeisha and Alex stepped in and are amazing. We appreciate the steps being made to 1) deal with immediate issues including a major water line break over the Thanksgiving holiday 2) find answers to 2025 questions and 3) help the board and owners take care of the community. Thank you for your efforts for our condo complex.

The level of incompetence there never ceases to astound me. We were happy with our HOA Management…read moreCompany (EBMC), but for some reason, we were moved under Associa because EBMC was changing their association management style. We were with Associa MANY years ago and left them for numerous reasons...and it hasn't gotten any better. We have had no less than 5 different Community Association Managers in less than a 1 year period...the All-Inclusive contract we enjoyed with our prior company went out the window...and now it feels like I'm sitting in a finance officer's office after buying a car because of all the add-on fees we are now paying. They did a double mailing to every household during our election and tried to bill us for the paper, envelopes and postage for that double mailing which they said was an error in their system. I pushed back on this and did get that second mailing removed, but if I hadn't said anything, they'd have gladly pocketed it. They somehow lost my May payment and applied it to some violation account and then charged me a $10 late fee AND a $25 Late Notice Fee. They have credited my account for my May payment but the fines still show on my account as of this writing. During the transition of all our Accounts Payable, Most everything seemed to transition over okay...until our gate system stopped working. Apparently no payment was made to Embarq since August of last year and they shut off our phone line. I haven't seen the actual payment invoice yet, but I can be certain WE ended up paying all the late fees, collection fees, and reconnect fees for their incompetence of not notifying of the address change. Seems to me when you keep getting forwarded bills from the old management company to the new management company, someone in accounts payable would think "oh, gee, I gotta call them and update where they should send the bill." I had to go into their office last January and while I was waiting to speak to our CAM at the time, there were three other associations there demanding to speak to their managers. The receptionist had to keep getting up and check in the meeting rooms from all the screaming from the board members going on. I have to constantly follow up with them for updates. I was told we'd get weekly status emails like we used to get, but they don't come. We're still waiting on a few bids for things. Took them forever to fix a fall hazard that injured two homeowners on two separate occasions. If it wasn't for the $1000 fee for transitioning out, plus the contract was a 2 year contract expiring June 30, 2027 and there are stipulations that we cannot write our intent to not renew our contract more than 90 days, and not less than 60 days from renewal, else we're responsible for their fees to the end of the contract. Watch out for them...they should change their name to A$$ocia because they're all about the dollars. On a school grading system, is there anything worse than an F Minus? Asking for a friend.

Outstanding Service and Unmatched Dedication!…read more Our experience with Havenhurst Realty and Property Management was nothing short of amazing. From the very beginning, Kelly's commitment to customer service stood out. Every interaction was personal, thoughtful, and focused on our needs--not just making a sale. He made time for us even on short notice, listened to our ever-changing wants and ultimately found our dream home. What we appreciated most was the time and effort Kelly put into helping us find the perfect home. He is incredibly patient and truly took the time to understand what we were looking for - which is how he found our home - he scheduled a showing, just suggesting we go see it. He was right, we immediately fell in love with the home. He answered questions on questions with detailed and thoughtful responses. He showed us a variety of options, offered insights based on years of knowledge in this specific area, Summerlin, though he knows all of Las Vegas well and truly keeps up with his market research and the ever evolving RE landscape. During the time we bought, time was a huge factor in securing a property and Kelly took that seriously both in showings and communicating with us once an offer was submitted. His attention to detail and deep knowledge of the market gave us total confidence. Thanks to Kelly, we found a home that checked all the boxes--and then some! Two years later and we're even happier with our home now than we were then. I can wholeheartedly recommend Kelly Hurst with Havenhurst Realty for all of your real estate and property management needs!!

I recently worked with C. Kelly Hurst from Havenhurst Realty and Property Management on rehabbing a…read morerental property where the tenant had lived for over 10 years. The home needed extensive work, including new carpet and vinyl flooring, interior paint, garage door opener replacement, landscaping, trash removal, minor plumbing repairs, sliding glass door adjustments, and a full home cleaning. Since I live in California, Kelly handled everything for me as he coordinated with contractors, gathered quotes, and managed the entire rehab schedule. What impressed me most was the speed and efficiency. The property was completely rehabbed and rent-ready in under three weeks. Even more, Kelly secured and placed a qualified tenant before the home was listed on the MLS. I was expecting at least three months of vacancy, but thanks to Kelly's hard work, it was only one month. As a real estate investor for over 25 years, I can confidently say this was the best property management experience I've ever had. Kelly truly went above and beyond, and I highly recommend him to any property owner looking for reliable, hands-on property management or real estate services. Hard to find trustful people like Kelly in Las Vegas.

The Queensridge HOA is very professional while also having the best customer service. Everyone…read morethere is always super helpful and friendly. Along with the security guards I think they represent the beauty and grandeur of Queensridge perfectly. Yes the HOA is strict as most HOAs are but that is what we signed up for when we purchased our homes and all of the rules are spelled out in the paperwork prior to purchase so no surprises. I love the service, the people and the cohesive neighborhood aesthetic, even though traditional European is not my personal style. It makes our daily walks very pleasant.

This HOA doesn't care for their residents. They're always raising our Association fees and now…read morethey're charging all residents a bogus fee to just get a transponder on our vehicles to allow us through the security gates into our homes. Might as well add another fee to the air we breath. To renovate anything in your home you have to get your neighbors to sign they agree to the renovations. Along with a check deposit made to out to the HOA to review your request for renovations. We asked to put turf in our yard and now they want a certain thickness or higher while other residents before us didn't have to go through that. It's always a constant battle with them to do anything here. The resell values of our homes are being hurt from the bad lands golf course issue. https://www.google.com/amp/s/www.reviewjournal.com/news/politics-and-government/las-vegas/judge-upholds-decision-dismissing-bias-over-las-vegas-development-1657499/amp/

Charles did a great job re-glazing the bathtub and sink at my Glendale condo. The fixtures are…read moreoriginal and were in rough shape. They look brand new again. Charles was communicative, punctual, friendly and the work came out great. I would recommend him to re-glaze your things!

They just finished my kitchen counter tops and they look amazing…read more Great work.... Thank you Charlie.

By far the most dishonest and money-hungry property management company I've ever dealt with. They…read morewill try to charge you for anything and everything, even things that are completely out of your control. They fined me $500 for a "noise complaint" about dogs -- even though I don't own any dogs. No proof, no investigation, nothing. Both summers I lived there, my AC broke. The second time, the thermostat screen went completely blank. I submitted a maintenance request because I didn't want to damage anything by messing with it myself. The tech came out, popped in batteries that I already owned, and left -- and somehow they still charged me $125 for that "repair." Then they fined me another $500 for a "failed fire inspection." The notice they gave me clearly stated that if no one was home, they would enter the unit -- I was at work and expecting them to do exactly that. They chose not to, and still billed me. When it came time to move out, I had hired a professional cleaning service, yet they still charged me for multiple "cleaning issues" that weren't even real. But the craziest charge of all? They billed me $100 for a brown folder. Yes -- the same $1 brown folder they handed me my move-in packet in, claiming I was "supposed to return it." This company is predatory, unprofessional, and operates like a scam. They nickel-and-dime tenants with made-up charges and take zero accountability for their own mistakes. If you value honesty, transparency, or even basic fairness, avoid them at all costs.

DISCRIMINATION ALERT…read more Think about it logically, why would you need to bring in your application in person? Why can't you email it or send it via fax? I actually asked them why they require that and they told me they want to take a look at the applicant right there's a huge red flag! My advice, no matter what you look like do not do business with them. I ended up not getting the property not because I didn't qualify, but they are looking for little things like that, they're going to be a much bigger headache for you. You been warned.

I just put in a maintenance request and they responded hours later sent someone to fix my garage…read moredoor very quickly. I love how fast they respond to requests. Add photos

As an Owner to a rental property for many years, it can be very stressful financially and beyond…read more Some times it's smooth sailing and other times it's weathering the storm. Unfortunately, recently has been unforeseen financial burdens with repairs. I often get through these times by stopping and thinking of what I am grateful for. First thing popped in my head was SAVANNAH!!!! I seriously am very grateful for Savannah. I could not have weathered this without her. She not only seems to have knowledge in any type of repairs needed in your home. She actually CARES about you, your home and your tenants. The saying happy wife, happy life ! I say Happy Tenant, Happy Life ! Savannah makes sure you are getting the best prices and quality of repairs. Along with keeping your tenants happy. Thank you to Savannah!!

Senior active lifestyle. I absolutely love living in Sun City. There are townhomes and private…read morehomes. Stay as relaxed or as involved as you choose. This entire area is beautiful and well maintained.

Do not. You will ruin your life. Absolutely evil BOD. You don't really own your house as they do…read morewith fees special assements and what ever else they feel like. Promise everything and deliver nothing but more money demand by the board. Just Don't get screwed

Owning rental property can difficult at times. I've had the pleasure to work with Mikhail and Eddie…read morefor several years now. They have helped transition from a PM that went out of business for cause and have now helped move out old and move in new tenants. Their communication, research and screening process is top notch. They respond to my emails almost immediately, 24/7. I know exactly where we stand and I especially love it when they say "Nothing is needed on your end!" I've worked with some PMs that are not responsive or put the work on me. I can tell you that the people at Family Property Management are wonderful to work with.

I was a tenant of a property managed by the Family Property Management team for two years and had…read morean excellent experience the entire time. The team is responsive to needs and communicates well through email, text message and phone. Move-in and move-out were efficient. The FPM team is also friendly, upbeat and positive. Thank you!

Please do yourself a favor and do not rent their properties. They are unresponsive and…read moreunprofessional. I have had to follow up on every email ever sent to get any of the constant issues addressed. They said the house was cleaned before move in ... maybe by Ray Charles. Smoke detectors and carbon monoxide detectors weren't working. Handyman only replaced a few since he didn't have a ladder tall enough. AC sounds like a tractor, and since it's not covered by the home warranty, nothing fixed yet. Not to mention the 2 months of landscaping that we paid for and nobody showed up!

Silverstate reality is the worst reality company I've ever dealt with. They over charge for…read moreeverything. They never answer the phone when you need assistance. Not once did they ever send maintenance to fix the stuff they said they would fix when we first moved into their property and now they are charging me as if I created those issues. Then they pro rated the last month to the following month and I moved out before my time was up. They took the whole deposit and added fake issues to get more money out of me. It is like trying to pull cut up sticky paper off of my fingers.