Unprofessional, Dishonest, and Unresponsive…read more If I could give zero stars, I would. My experience with Axis Luxury Student Living and Axis Management has been nothing short of frustrating, disappointing, and completely unprofessional--especially regarding the return of my $1,491.05 security deposit. I vacated my unit early due to active military orders, which I provided more than 30 days in advance--exactly as required by federal law under the Servicemembers Civil Relief Act (SCRA). Not only did I fulfill my lease obligations legally and ethically, but I also gave them multiple forwarding addresses (including my training location and current residence) to ensure they could return my deposit without issue. Instead, I received excuses, false promises, and outright lies. I followed up multiple times over several months--by email, phone, and even in person--with no resolution. When I delivered a formal demand letter in person, the office staff told me they had responded to my email the day before. That was completely false--I checked thoroughly, and no email was ever sent. Either they lied, or they are grossly incompetent. Either way, it's unacceptable. Let's be clear: under Utah Code § 57-17-3, landlords are required to return a security deposit (or provide a written explanation of any deductions) within 30 days of the tenant vacating the property. I moved out in January 2025, and it is now months later--with no refund and no legitimate explanation. Axis Management has shown a total disregard for basic legal compliance, military protections, and common decency. This is not just bad management--it's neglectful and possibly unlawful conduct. To any prospective tenants: think twice before signing a lease here. If this is how they treat a servicemember, you can imagine the level of respect they'll show others. I've been patient and professional throughout this entire process, but their continued failure to act has left me with no choice but to pursue legal action in small claims court. Avoid this place at all costs.

This place deserves a negative 5-star review…read more Living here sucks. Management is terrible; one of the front desk ladies is short-tempered with their own residents. I had a simple question about the mailroom, just to be cut off with the response, "I'm not the postal service, so go ask them," and when I tried to clarify that I just wanted to know which mailbox was mine, "we are NOT the postal service". Another incident I had, my roommates were violating the trash stuff, and all 4 of us got charged 6 times for violations I had no idea were going on, because they refused to issue warnings. My water heater was not working for 6 days, maintenance and management were painfully unhelpful, and no one even came to work on the heater until day 4. No one gave us updates on when strangers would be coming in and out of the apartment unannounced. My parents had had enough of the water heater and called management just to be lied to about what was going on. This place, the building, is beautiful. Great walk to campus, and the residents are a blast. Do not live here under any circumstances.

I have rented a room for my daughter and upon arriving we saw that the room was dirty to the point…read moreof having left over candy on the bed. Everything was dirty! Air flirted was completely black... and the list goes on! Management has promised many times to go clean the apartment and fix what needs to be fixed and still nothing after almost 3 weeks! The rent was already due again and I have paid only to receive another charge for late payment even though it was paid on time! They have ZERO management! I have sent emails which I go no response, called and could not leave a message because the answering machine is full and nobody picks up.... Ridiculous!!!

I am very impressed by Trace, who assisted me get through the guarantor paperwork for my daughters…read morevia the phone. My contact with this company has been short, but so far, I am very impressed by the professionalism of an employee.

Thank you for hiring Trace as your Apartment Manager. Since he took over, the communication issues…read morewe experienced at the beginning have completely improved, and maintenance requests and concerns are now being handled in a timely manner. Ava, in the office, has been helpful and responsive when answering questions. The new carpet has been a great upgrade to the property.

I have never heard of a management and leasing office as terrible as this one. I genuinely have…read morenothing good to say. I understand that landlords aren't great in general, but I have never had issues on things that actually matter to my safety or wellbeing. The biggest issue I had was with the blinds. In my living rooming, half of blinds are completely missing off our sliding glass door. This means that at all times the entirety of the parking lot and the street in front of the complex can see directly into my apartment. I expect some level of privacy with any apartment. Worse than that, the blinds covering the window in my room and most of the other bedrooms are completely broken and missing. Anyone outside the apartment can see directly into the entirety of the tiny bedroom. I was unable to change in my own bedroom because management was entirely unwilling to replace my blinds. I submitted requests multiple times for these blinds, and so did my roommate. When the lazy leasing office ladies came around to "check the blinds" they did nothing. My roommate asked them when they were going to replace these blinds since they went to every apartment to check - and they explained that they weren't going to while we were living there. They said they could only buy blinds in bulk or else the order wouldn't get approved. Okay???? Then buy the damn blinds in bulk, you know exactly how many you need since you walked around to every apartment to check them. And don't expect to have a friendly college environment in this UNIVERSITY complex. Even though it is a block away from UVU, mostly families with young loud children are filling up the apartments. And most of them are smokers that will smoke right outside your door. My shower head (in both bathrooms) is torn out from the wall, pieces of drywall coming out with it. If you ask the leasing office anything, you will be met with lousy excuses because they just want to shut you up. You might think the amenities will be a nice touch to an apartment complex, but just know that they aren't actually available! The jacuzzi was unfilled the entire time I lived here, and when I asked maintenance about it they told me that it wasn't filled. I know? That's why I asked "why is the jacuzzi unfilled?" They told me to just use the pool. Great! Except its 30 degrees outside and the pool is moldy green and disgusting. No worries about that though, because as soon as one of the workers in the leasing office wants to bring her entire extended family with young children to the pool, you can bet it will get cleaned! Maintenance will actually break laws to come into your apartment with no notice, even after complaining multiple times. This is completely unacceptable and not to mention illegal. There is nothing redeeming enough about this property to live here. It might be 15 dollars cheaper than another complex, but I can promise that you are better off going there.

Apartments aren't bad but utilities are very expensive. They charge $25 for WiFi that doesn't work…read morehalf the time. Laundry is $2.50 per load and the laundry room is filthy. They are picky about cleaning checks and charge $25 if you don't pass. My rent is $550 for a private room but I usually end up paying $650 or more because of all the extra charges.

Before I get into the important issues with this complex, let me give you my honest opinion and…read morerecommendation... This is one of the better complexes in the area by far for the listed prices, but if you choose to live here, read your lease, argue what you can, and record every interaction and charge on your account that you possibly can in case you need it (which you probably will, as these issues have started becoming more common the longer I've lived here). If you practice good communication, keep records, and have the money you actually need to live here, then you'll do just fine and enjoy Village on the Parkway! Here's the catch: MORE EXPENSIVE THAN THEY SAY! Let me be clear... I've lived here across two units for over two years, and I loved my experience. I made many friends here, and I'm glad I chose VotP. That being said, I believe it is overpriced for the sheer fact that I pay more than originally advertised--even at a discount on monthly rent--by roughly $30 more than the higher average advertised on paper and the website. Despite most of us being out of the apartment over holiday periods for weeks at a time and double-checking that lights are off, we have yet to see our utility bills lower respectively. To our surprise, they have only gotten more expensive. READ YOUR LEASE AND ARGUE WITH MANAGEMENT. Taken directly from my lease: "Resident may be paying for part of the utility usage in common areas or in other residential units..." They will charge a $10 administrative fee on top of your utilities, which is not reflected on paper or online, and you are expected to pay for part of the utilities for the complex--which includes other residential units! If you decide to live here, max out the provided ranges of charges and expect to pay $30-$50 more per month. Everyone I have talked to about this who lives here has said the same thing: it is more expensive than expected. KEEP RECORD OF EVERYTHING. Take as many screenshots and pictures as possible. Record cleaning checks, conversations with management, and any other interactions. This is only the tip of the iceberg. I could also talk about the hot tub and pool being out of order for days to weeks at a time at random, fire pits having broken ignition or missing keys, or poor communication with the office. Any reviews you read that mention an employee's name you can ignore, as they are probably only there to receive a discount on key replacements or other deals made to make this complex look good. I would know--I have been offered such deals.

We decided to go with a different option, but the apartments and amenities are really nice! Anthony…read moregave a very informative and professional tour. He was able to easily answer all of our questions and break everything down cost wise. Great tour!

Honest Review - Unprofessional Leasing Office Staff…read more I would not recommend living here solely because of the leasing office staff, specifically one worker who is consistently rude and unprofessional. She creates an unwelcoming environment, and I've heard from multiple people that they've chosen not to sign a lease here because of her behavior. She frequently hangs up on people when she doesn't want to answer questions, gives nothing but nasty looks when approached, and refuses to take responsibility for any issues--always quick to blame others or make tenants feel stupid. It's unfortunate because the complex itself has potential, but dealing with someone like this on a regular basis makes living here more frustrating than it should be. Management really needs to address this, as she is driving away potential and current residents.

Management really knows how to take care of their tenants!!! As long as you are mature and…read morerespectful, they will do everything they can to take care of you. I'm a huge volleyball fan and they have best best beach court I have ever played on in Utah county!!! The renovations the are making are improving the lifestyle immensely.... Not to mention I have the best view from my apartment of Utah lake and the mountains I have ever seen from an apartment patio!! Pricing is reasonable, and rules are understandable.

If I could give College Terrace (now University Gateway) 0 stars, I would. This place is the worst…read moredecision I ever made. Not only do some residents have drug problems, but there are people old enough to be my parents living there. It's not safe. And the office is A JOKE. Everyone I know who moved out in AUGUST has not received their deposits back and it's now NOVEMBER. Please don't move here. For your own sake. They've done renovations to make it look nicer recently but don't be fooled. You can wrap a pile of crap in gold...but it's still a pile of crap.

Pros: amenities, location, student focused Cons: poor…read moremanagement, unstable rent, poor communication, leasing office not helpful, unreasonable regulations. Very little notice in having to move entire apartment rooms just as school was getting out. Rent raised for "renovations" which included very uncomfortable couches, the removing of carpet, and grimy cabinets which made the whole apartment feel uncomfortable and tacky. Harsh parking enforcement. Zero incentive or help in having to move multiple times for WC's renovations. The leasing office is not helpful and manager will not work with you. Been misinformed on multiple occasions by staff. They throw activities and parties with absurd budgets and then demand you every dollar. They take advantage of students which is EXTREMELY frustrating and inappropriate. I recommend if money is not a problem for you and you want to be close to UVU or train station. I do not recommend to anyone else after freshman year.

It's so loud and so hot don't live here it smells and it's so loud every night and it's a scamread more

they have a great manager Danilo he does a good job and all the maintenance guys Thomas it's super…read morefriendly you guys have a good team

Do not move here, it is Not worth it. -They increase the…read morewater bill every few months to each year, along with the rent. -They have the police here, at least twice a month, criminal activity?????!!!!!!! -You have to pay for the 'common area' included with the rent / contract; greedy owners. -Parking is horrible so family visits are limited. So be ware!!!

How do you review a school on Yelp? When choosing colleges, does a youth say to themselves "You…read moreknow... I'm just gonna check out the reviews for this University on Yelp." ? UVU has terrible parking, a decent library, lots of students, average (and a few above average) professors, weird student events, lame "dances", and extensive resources to help students with any type of problem, academic or personal or professional. If you're really using Yelp to check out schools, I hope it works out for you??? It's super weird though. Sorry for judging you.

the EVENTS are awesome but the debate team was a lot worse than i expected. overpriced af but…read moredecent college.

Overpriced. I had 2 cars within my time living here and both were hit in the parking lot when I…read morewasn't even in it. Odds are unless you want to pay 50 a month for premium parking, someone will probably hit you. I have been booted 4 times because of this even though I pay for parking. Because I had to put my car in the shop and do many exchanges of vehicles. Terrible place to live.

If I could do zero stars I would. Living here was absolutely terrible. Worst roommates and living…read moreareas I've ever had. My apartment was falling apart for a year and they decided to remodel it the last month of my lease so I had to pack up and move to another apartment with no choice or option to move out early. They charge you for every little thing. Tried charging for marks and issues that were there prior to me moving in. DO NOT CHOOSE THE BRANBURY TO LIVE AT.