Unprofessional, Dishonest, and Unresponsive…read more If I could give zero stars, I would. My experience with Axis Luxury Student Living and Axis Management has been nothing short of frustrating, disappointing, and completely unprofessional--especially regarding the return of my $1,491.05 security deposit. I vacated my unit early due to active military orders, which I provided more than 30 days in advance--exactly as required by federal law under the Servicemembers Civil Relief Act (SCRA). Not only did I fulfill my lease obligations legally and ethically, but I also gave them multiple forwarding addresses (including my training location and current residence) to ensure they could return my deposit without issue. Instead, I received excuses, false promises, and outright lies. I followed up multiple times over several months--by email, phone, and even in person--with no resolution. When I delivered a formal demand letter in person, the office staff told me they had responded to my email the day before. That was completely false--I checked thoroughly, and no email was ever sent. Either they lied, or they are grossly incompetent. Either way, it's unacceptable. Let's be clear: under Utah Code § 57-17-3, landlords are required to return a security deposit (or provide a written explanation of any deductions) within 30 days of the tenant vacating the property. I moved out in January 2025, and it is now months later--with no refund and no legitimate explanation. Axis Management has shown a total disregard for basic legal compliance, military protections, and common decency. This is not just bad management--it's neglectful and possibly unlawful conduct. To any prospective tenants: think twice before signing a lease here. If this is how they treat a servicemember, you can imagine the level of respect they'll show others. I've been patient and professional throughout this entire process, but their continued failure to act has left me with no choice but to pursue legal action in small claims court. Avoid this place at all costs.

This place deserves a negative 5-star review…read more Living here sucks. Management is terrible; one of the front desk ladies is short-tempered with their own residents. I had a simple question about the mailroom, just to be cut off with the response, "I'm not the postal service, so go ask them," and when I tried to clarify that I just wanted to know which mailbox was mine, "we are NOT the postal service". Another incident I had, my roommates were violating the trash stuff, and all 4 of us got charged 6 times for violations I had no idea were going on, because they refused to issue warnings. My water heater was not working for 6 days, maintenance and management were painfully unhelpful, and no one even came to work on the heater until day 4. No one gave us updates on when strangers would be coming in and out of the apartment unannounced. My parents had had enough of the water heater and called management just to be lied to about what was going on. This place, the building, is beautiful. Great walk to campus, and the residents are a blast. Do not live here under any circumstances.

I have rented a room for my daughter and upon arriving we saw that the room was dirty to the point…read moreof having left over candy on the bed. Everything was dirty! Air flirted was completely black... and the list goes on! Management has promised many times to go clean the apartment and fix what needs to be fixed and still nothing after almost 3 weeks! The rent was already due again and I have paid only to receive another charge for late payment even though it was paid on time! They have ZERO management! I have sent emails which I go no response, called and could not leave a message because the answering machine is full and nobody picks up.... Ridiculous!!!

I am very impressed by Trace, who assisted me get through the guarantor paperwork for my daughters…read morevia the phone. My contact with this company has been short, but so far, I am very impressed by the professionalism of an employee.

Thank you for hiring Trace as your Apartment Manager. Since he took over, the communication issues…read morewe experienced at the beginning have completely improved, and maintenance requests and concerns are now being handled in a timely manner. Ava, in the office, has been helpful and responsive when answering questions. The new carpet has been a great upgrade to the property.

I have never heard of a management and leasing office as terrible as this one. I genuinely have…read morenothing good to say. I understand that landlords aren't great in general, but I have never had issues on things that actually matter to my safety or wellbeing. The biggest issue I had was with the blinds. In my living rooming, half of blinds are completely missing off our sliding glass door. This means that at all times the entirety of the parking lot and the street in front of the complex can see directly into my apartment. I expect some level of privacy with any apartment. Worse than that, the blinds covering the window in my room and most of the other bedrooms are completely broken and missing. Anyone outside the apartment can see directly into the entirety of the tiny bedroom. I was unable to change in my own bedroom because management was entirely unwilling to replace my blinds. I submitted requests multiple times for these blinds, and so did my roommate. When the lazy leasing office ladies came around to "check the blinds" they did nothing. My roommate asked them when they were going to replace these blinds since they went to every apartment to check - and they explained that they weren't going to while we were living there. They said they could only buy blinds in bulk or else the order wouldn't get approved. Okay???? Then buy the damn blinds in bulk, you know exactly how many you need since you walked around to every apartment to check them. And don't expect to have a friendly college environment in this UNIVERSITY complex. Even though it is a block away from UVU, mostly families with young loud children are filling up the apartments. And most of them are smokers that will smoke right outside your door. My shower head (in both bathrooms) is torn out from the wall, pieces of drywall coming out with it. If you ask the leasing office anything, you will be met with lousy excuses because they just want to shut you up. You might think the amenities will be a nice touch to an apartment complex, but just know that they aren't actually available! The jacuzzi was unfilled the entire time I lived here, and when I asked maintenance about it they told me that it wasn't filled. I know? That's why I asked "why is the jacuzzi unfilled?" They told me to just use the pool. Great! Except its 30 degrees outside and the pool is moldy green and disgusting. No worries about that though, because as soon as one of the workers in the leasing office wants to bring her entire extended family with young children to the pool, you can bet it will get cleaned! Maintenance will actually break laws to come into your apartment with no notice, even after complaining multiple times. This is completely unacceptable and not to mention illegal. There is nothing redeeming enough about this property to live here. It might be 15 dollars cheaper than another complex, but I can promise that you are better off going there.

Apartments aren't bad but utilities are very expensive. They charge $25 for WiFi that doesn't work…read morehalf the time. Laundry is $2.50 per load and the laundry room is filthy. They are picky about cleaning checks and charge $25 if you don't pass. My rent is $550 for a private room but I usually end up paying $650 or more because of all the extra charges.

Before I get into the important issues with this complex, let me give you my honest opinion and…read morerecommendation... This is one of the better complexes in the area by far for the listed prices, but if you choose to live here, read your lease, argue what you can, and record every interaction and charge on your account that you possibly can in case you need it (which you probably will, as these issues have started becoming more common the longer I've lived here). If you practice good communication, keep records, and have the money you actually need to live here, then you'll do just fine and enjoy Village on the Parkway! Here's the catch: MORE EXPENSIVE THAN THEY SAY! Let me be clear... I've lived here across two units for over two years, and I loved my experience. I made many friends here, and I'm glad I chose VotP. That being said, I believe it is overpriced for the sheer fact that I pay more than originally advertised--even at a discount on monthly rent--by roughly $30 more than the higher average advertised on paper and the website. Despite most of us being out of the apartment over holiday periods for weeks at a time and double-checking that lights are off, we have yet to see our utility bills lower respectively. To our surprise, they have only gotten more expensive. READ YOUR LEASE AND ARGUE WITH MANAGEMENT. Taken directly from my lease: "Resident may be paying for part of the utility usage in common areas or in other residential units..." They will charge a $10 administrative fee on top of your utilities, which is not reflected on paper or online, and you are expected to pay for part of the utilities for the complex--which includes other residential units! If you decide to live here, max out the provided ranges of charges and expect to pay $30-$50 more per month. Everyone I have talked to about this who lives here has said the same thing: it is more expensive than expected. KEEP RECORD OF EVERYTHING. Take as many screenshots and pictures as possible. Record cleaning checks, conversations with management, and any other interactions. This is only the tip of the iceberg. I could also talk about the hot tub and pool being out of order for days to weeks at a time at random, fire pits having broken ignition or missing keys, or poor communication with the office. Any reviews you read that mention an employee's name you can ignore, as they are probably only there to receive a discount on key replacements or other deals made to make this complex look good. I would know--I have been offered such deals.

We decided to go with a different option, but the apartments and amenities are really nice! Anthony…read moregave a very informative and professional tour. He was able to easily answer all of our questions and break everything down cost wise. Great tour!

Moving out was such a hassle. There were so many hidden fees throughout our entire year there, it…read morefelt like they were just trying to take as much money as they could. We now in September are receiving charges for the common area from "JULY" after we had already paid for all moving out fees and they even sent us a final statement with a partial deposit return? Why did they even send that if they were just going to charge us? Also to note. Nothing in the common area ever works. Bowling lanes are always down. The hot tubs break often (they aren't even very hot to begin with). Sprinklers are busted. Parking is hell. Dogs are always off leash. Trash is littered everywhere. Communal grills don't work, and the pool is closed a lot of the time. Charging around $150 a month for these common uses is insane to me when we can't even use them. And to think every resident pays that. How is this real? Also this does not include all their media packages and ring door bells that they make you pay for. CHECK EVERY LEDGER. Also don't trust them with your packages. Delivery drivers just leave packages anywhere in the room for anyone to take and staff does nothing. No one is ever at the front desk when you need assistance and they aren't very professional or fast (there's also a new person there each time. it's like they keep quitting or something). They even had maintenance and staff enter my apartment WITHOUT notice. I was in the restroom and cried (thankfully I wasn't naked). The physical crew there blamed me initially. Once I showed them the notice they gave me for entering was a different date all I received was an insincere sorry after they finished their work. When emailing the office of this occurrence, they said they accidentally gave me the wrong notice. Ok? So what are you going to do to rectify this situation? Absolutely Nothing is what they did. What a joke of a complex. They take no responsibility and frankly don't care. We found a way cheaper spot for more space in Lehi. Trust me, don't move here. Anywhere else is better.

Management really knows how to take care of their tenants!!! As long as you are mature and…read morerespectful, they will do everything they can to take care of you. I'm a huge volleyball fan and they have best best beach court I have ever played on in Utah county!!! The renovations the are making are improving the lifestyle immensely.... Not to mention I have the best view from my apartment of Utah lake and the mountains I have ever seen from an apartment patio!! Pricing is reasonable, and rules are understandable.

If I could give College Terrace (now University Gateway) 0 stars, I would. This place is the worst…read moredecision I ever made. Not only do some residents have drug problems, but there are people old enough to be my parents living there. It's not safe. And the office is A JOKE. Everyone I know who moved out in AUGUST has not received their deposits back and it's now NOVEMBER. Please don't move here. For your own sake. They've done renovations to make it look nicer recently but don't be fooled. You can wrap a pile of crap in gold...but it's still a pile of crap.

Yes its a little pricy, yes there are some strange fees. But the amenities, perks, and complex…read morehosted parties and activities are super great, and the grounds are well kept. If you have good roommates then I think you will love it here. One of the best places to live in Provo/Orem for social people.

It's so loud and so hot don't live here it smells and it's so loud every night and it's a scamread more

Do not move here, it is Not worth it. -They increase the…read morewater bill every few months to each year, along with the rent. -They have the police here, at least twice a month, criminal activity?????!!!!!!! -You have to pay for the 'common area' included with the rent / contract; greedy owners. -Parking is horrible so family visits are limited. So be ware!!!

The new manager Danilo is very helpful, communicative, and easy to work with! I would highly…read morerecommend moving here!

Following the Charlie Kirk assassination, the heavy police and campus security presence created a…read moretense and hostile atmosphere for innocent students like me, who were exercising their rights to free expression. The response from the administration, such as city police and campus security, felt overly excessive and dismissive of student concerns. They used excessive force on me and took my property away without a warrant. I exercised my rights. President Astrid Tuminez appears disconnected from the student body and has demonstrated some genuine care, but not really that much. The university should take accountability for how it treats students and ensure that everyone's constitutional rights are respected on campus. Don't waste your money by going here. I feel ashamed for every recommending this school to anyone. It's a scam because it's not a fun experience to go here, unless you want a police and corrupt politician nanny school and want to waste your time and money. There's many other low cost options out there. Please, learn from my mistake!!!!! Especially if you're a straight person and not LGBTQ. They will discriminate against your size and gender and call security on you and discrimante against your race.

the EVENTS are awesome but the debate team was a lot worse than i expected. overpriced af but…read moredecent college.

Staðsetningin er fullkomin! Sundlaugin er ótrúleg!…read more Starfsfólk skrifstofunnar er vingjarnlegt og hjálpsamt! Verð er sanngjarnt. Þeir munu gefa þér ókeypis hamstur.

The absolute worst place I have ever lived in my entire life. Legit would not wish this place on my…read moreworst enemy. I read all the bad reviews before, but my friends wanted me to move in with them so I was like it can't be that bad. Trust me; it is that bad. They are completely crooks to the point it's bordering on fraud. They will constantly charge you for things. For white glove cleaning checks, they failed me and 4 other people I know for not vacuuming, even though we all know we did and did it well. It's just a way for them to make even more money off us when we're moving out and keep our deposits. Also in the lease, it's written that if you don't give them a stamped envelope they can keep your deposit. They also don't care about you at all and only care about money. Me and my roommate were constantly sick for about 4 months after moving in. My roommate went to the doctor and they had strong suspicions that it was mold. We constantly asked the Branbury to check for mold and they would not. We found mold in the vents and showed it to them and they still said there wasn't any evidence of mold. A moisture reading was done and it was found to be abnormal. Branbury made a tiny tiny cut in the wall in the kitchen (not even where we thought the mold was) and they said they didn't find anything and couldn't do anything. My roommate just ended up moving out because she was so sick and continued paying rent for an extra 5 months while not living there because she couldn't get out of her contract or sell it. The outside looks really nice and the amenities are good, but don't let it fool you; it's a bait and switch. The actual apartments are not clean at all and extremely crappy. Also parking is an absolute nightmare. The stalls are so incredibly tiny; I can't count the number of scratches and dings I have on my car now. Also my now husband (did meet him will living at the Branbury so that's a redeeming quality, but I can't guarantee that will be your experience haha) had his truck broken into while parked at the Branbury parking lot. So basically this is a novel and I could go on and on with horror stories, but this will hopefully suffice and dissuade you from living here. If it didn't, just know you have been warned.