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    University Gateway

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    Axis Luxury Student Living - warning for the new comers

    Axis Luxury Student Living

    (50 reviews)

    Unprofessional, Dishonest, and Unresponsive…read more If I could give zero stars, I would. My experience with Axis Luxury Student Living and Axis Management has been nothing short of frustrating, disappointing, and completely unprofessional--especially regarding the return of my $1,491.05 security deposit. I vacated my unit early due to active military orders, which I provided more than 30 days in advance--exactly as required by federal law under the Servicemembers Civil Relief Act (SCRA). Not only did I fulfill my lease obligations legally and ethically, but I also gave them multiple forwarding addresses (including my training location and current residence) to ensure they could return my deposit without issue. Instead, I received excuses, false promises, and outright lies. I followed up multiple times over several months--by email, phone, and even in person--with no resolution. When I delivered a formal demand letter in person, the office staff told me they had responded to my email the day before. That was completely false--I checked thoroughly, and no email was ever sent. Either they lied, or they are grossly incompetent. Either way, it's unacceptable. Let's be clear: under Utah Code § 57-17-3, landlords are required to return a security deposit (or provide a written explanation of any deductions) within 30 days of the tenant vacating the property. I moved out in January 2025, and it is now months later--with no refund and no legitimate explanation. Axis Management has shown a total disregard for basic legal compliance, military protections, and common decency. This is not just bad management--it's neglectful and possibly unlawful conduct. To any prospective tenants: think twice before signing a lease here. If this is how they treat a servicemember, you can imagine the level of respect they'll show others. I've been patient and professional throughout this entire process, but their continued failure to act has left me with no choice but to pursue legal action in small claims court. Avoid this place at all costs.

    This place deserves a negative 5-star review…read more Living here sucks. Management is terrible; one of the front desk ladies is short-tempered with their own residents. I had a simple question about the mailroom, just to be cut off with the response, "I'm not the postal service, so go ask them," and when I tried to clarify that I just wanted to know which mailbox was mine, "we are NOT the postal service". Another incident I had, my roommates were violating the trash stuff, and all 4 of us got charged 6 times for violations I had no idea were going on, because they refused to issue warnings. My water heater was not working for 6 days, maintenance and management were painfully unhelpful, and no one even came to work on the heater until day 4. No one gave us updates on when strangers would be coming in and out of the apartment unannounced. My parents had had enough of the water heater and called management just to be lied to about what was going on. This place, the building, is beautiful. Great walk to campus, and the residents are a blast. Do not live here under any circumstances.

    Summerwood Student Housing

    Summerwood Student Housing

    (11 reviews)

    College housing can be truly awful The staff here is AMAZING--warm and super friendly! Very…read moreaccommodating on making sure our daughter was settled into an apartment.

    Summerwood is run by a big heartless company that hires smiling, friendly staff to enforce their…read moreillegal and immoral landlord policies. So you will see some positive reviews from people who did not become the targets of those policies and many negative reviews from those who did. They bullied over $1,000 from our son. Do you want to risk it? Our experience was that our son told them he needed to leave town and transfer his lease: well before his lease started. Summerwood did not find someone to buy his lease for him, even though they say almost all of their rooms are sold. So, instead he found someone willing to take over the lease for him. Now, the lease says you are allowed to transfer if Summerwood "permits" it and Utah law clearly states that landlords have an obligation to minimize any damages they suffer if a tenant breaks a lease. But Summerwood ignores this and instead breaks the law and interprets their lease in a way to victimize tenants facing any life changes (they told us "everybody is doing it"). Citing a made-up "policy" and arguing it was hidden in their ambiguous, verrrrrry long lease, they first charged the new tenant $100 to get 'qualified' (even though they had already reviewed the qualifications of his guarantor). Then they increased the rent about $500 (even though this was supposed to be a transfer and sale of the very same lease.) Then they charged the outgoing tenant $716 for the "privilege" of selling their higher-rent-lease to a new tenant for them. If they increased the rent, is it really selling the same lease at all? It is not, it is really a penalty on my son. Utah law does not allow penalties in contracts. So not only did Summerwood not follow Utah law in at least two different ways, they bullied student tenants into paying over $1,000 more than the law allows. The lease does not say anything about a $1,000 charge for anything. This is all in a town where my kid worked a tough job to make $12 an hour. When we pointed out these violations of the law and lease in repeated conversations and letters, they dared us to sue them. They use cheap lawyers who proudly advertise "aggressive legal services" for landlords. 'Aggressive' is right: they often don't charge landlords anything to go to court, but get their money suing tenants for costs and fees (who can't afford to go to court in the first place.) Why do you think Summerwood uses lawyers like that? Is it because they are good, fair landlords? Ask them. All said, Summerwood broke the law and the terms of their lease, we did not, and Summerwood illegally strong-armed students working minimum-wage jobs for over $1,000.

    Village On the Parkway - 3D Floor plan

    Village On the Parkway

    (8 reviews)

    Apartments aren't bad but utilities are very expensive. They charge $25 for WiFi that doesn't work…read morehalf the time. Laundry is $2.50 per load and the laundry room is filthy. They are picky about cleaning checks and charge $25 if you don't pass. My rent is $550 for a private room but I usually end up paying $650 or more because of all the extra charges.

    Before I get into the important issues with this complex, let me give you my honest opinion and…read morerecommendation... This is one of the better complexes in the area by far for the listed prices, but if you choose to live here, read your lease, argue what you can, and record every interaction and charge on your account that you possibly can in case you need it (which you probably will, as these issues have started becoming more common the longer I've lived here). If you practice good communication, keep records, and have the money you actually need to live here, then you'll do just fine and enjoy Village on the Parkway! Here's the catch: MORE EXPENSIVE THAN THEY SAY! Let me be clear... I've lived here across two units for over two years, and I loved my experience. I made many friends here, and I'm glad I chose VotP. That being said, I believe it is overpriced for the sheer fact that I pay more than originally advertised--even at a discount on monthly rent--by roughly $30 more than the higher average advertised on paper and the website. Despite most of us being out of the apartment over holiday periods for weeks at a time and double-checking that lights are off, we have yet to see our utility bills lower respectively. To our surprise, they have only gotten more expensive. READ YOUR LEASE AND ARGUE WITH MANAGEMENT. Taken directly from my lease: "Resident may be paying for part of the utility usage in common areas or in other residential units..." They will charge a $10 administrative fee on top of your utilities, which is not reflected on paper or online, and you are expected to pay for part of the utilities for the complex--which includes other residential units! If you decide to live here, max out the provided ranges of charges and expect to pay $30-$50 more per month. Everyone I have talked to about this who lives here has said the same thing: it is more expensive than expected. KEEP RECORD OF EVERYTHING. Take as many screenshots and pictures as possible. Record cleaning checks, conversations with management, and any other interactions. This is only the tip of the iceberg. I could also talk about the hot tub and pool being out of order for days to weeks at a time at random, fire pits having broken ignition or missing keys, or poor communication with the office. Any reviews you read that mention an employee's name you can ignore, as they are probably only there to receive a discount on key replacements or other deals made to make this complex look good. I would know--I have been offered such deals.

    University Gateway - university_housing - Updated June 2026

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