My husband just got back from this store and came straight to me and said, "Please go to yelp and…read moregive Miss Kim and exceptional review." He continued to tell me why. She greeted he and my son immediately and asked if she could help them. Despite the fact that her expertise was lawn and garden, she was very knowledgeable and knew where everything was. From start to finish! He left the house in a rotten mood and came home all smiles. My husband was/is very impressed! You have found yourself a new customer and yes, we will highly recommend you. Thank you!

From the owner: Small hometown store with big city selections!read more

Great Hardware Store,. nice people to deal with. Prices are…read morehigher than Wal-Mart, but not outrageous. Beats driving to Athens. They also carry feed and pet food.

As close to the original hardware store as you can get in the area. They carry a lot of different…read morestuff! Most times when something breaks I go here first before Lowes?Home Depot etc. The employees are very nice and helpful. Of course they also have all the feed & seed needs for planting season as well. Glad we still have a few of these stores still around.

I purchased two generators and then tried to return them to the store after finding another…read moreproduct. Upon attempting to return the items, I was told they had to be returned to the store within 48 hours. When I called Lowes customer service after leaving the store, I was told that I had 30 days to return if the items were unopened and factory sealed, which mine were. I then went to the Clemson store by my house and was also told they would not return the items due to the 48-hour policy. A couple of days later, I called another customer service representative to confirm my ability to return the items and they confirmed, so I went back to the Clemson store, and was again told they would not return them. When I showed them an image of their return policy, I was accused of creating a fake AI image. I asked them to call customer service and confirm the policy or look it up online, but they refused. Today 2/14, after no calls from Lowes I called again and was told yes, I had 30 days to return the items. After several holds, I was then told the stores had the ability to set their own policy, so there was nothing they could do. I don't understand how a company can have a policy posted online and then refuse to honor that policy. Moreover, there is no confirmation of the policy when purchasing the items. How is the consumer supposed to know what the policy is if it is going to not be consistently enforced? It's clear Lowes created this temporary policy due to the storm event and misled not only me, but many other customers. Be very careful when buying any large items from Lowes because the stores clearly have the ability to ignore the company's posted online policies.

I was in lumber looking for some different pieces and i couldn't figure out what i needed and a…read moreyoung man named Luke and he was very knowledgeable and helpful with finding all of my wood. thank you Luke for being awesome !!

Everything seemed good at the start picked up my mower and charged me 50 bux even though I had a…read morewarranty paying pickup and delivery. He didn't believe me. I called warranty place, they say he billed me for 50 bux and the warranty place covered it. So they sent him back the 50 bux and he was supposed to have given it to me; a year or so ago. Then the lawn mower had to go back to get fixed, but this time they sent it to another place, free pickup and delivery from warranty. I found all this out after he delivered my mower and I gave him a 20 dollar bill and his wife a 20.00 also. So, I lost 90 dollars on that deal.

This store started out as a good business, with helpful employees and fairly good stock. I have…read morebeen there a few times recently and am no longer impressed. I went in yesterday, for instance, and the following happened. I walked in to get a replacement cartridge for a bathroom faucet. There were 5 or six people standing around the front end of the store talking. A couple of them looked my way and nodded, but went back to their talking. I walked on back to the fittings, and, after about ten or fifteen minutes of trying to figure out exactly what I needed, I selected a part and took it to the register. The smiling young person at the register asked me if I found everything ok. I said "Maybe. It's hard to get help around here". She looked puzzled and said they would have helped me. I told her "I didn't want to disturb anyone's talking". I told her it was no problem though, because that's not the first time it's happened. She apologized. They were all still talking when I left. It seems they would learn that customer service means a lot. Any time I am there, they never have over a couple of customers. Understandable with the customer service and what they charge. If you are going to charge more than other places, you had better have some good service. All they would have had to do was, when I walked in, just one of them turn around and say "Good afternoon. Can we help you with anything?" Very simple concept.

Needed to purchase some white chase lounges that my client saw on the Lowe's website. Local store…read morein Greenwood, SC had 4 of them in stock. 2 of them were dirty, scratched and damaged. After review and discussion with Zaire at the service/return desk it was determined that it may be best to purchase all 4 in stock in the store as no further chairs were coming from the Lowe's distribution center. Zaire explained the return policy for items purchased online that were also in stock at the store and also on discount. The website price was higher than the local store price because inventory reduction was in progress. Of course, my client needed 4 chairs and 2 of the 4 at the local store were damaged. In less than 24 hours a price was available for the chairs in stock and my client was able to use the 4 chairs even though there was some damage. Zaire was able to resolve issues for me, my client and get the last 4 chairs gone from the Lowe's inventory. She and I discussed the issue twice on two different days as I had to relay information back to my client. she was always professional and attentive to my questions and able to explain how the policy worked for Lowe's. While in the store I was able to observe her interaction with other employees, answer the phone and talk with superior manager to get solutions approved. She was very impressive and if Lowe's gets to keep her she will go far. She truly is a star at my local Lowe's in Greenwood, SC and I hope that they keep her. She has a clue (which is not typical at my Lowes). Keep up the good work. I requested her photo. She is a star!

This Greenwood Lowe's is well laid out! Clean store and staff is very helpful! Easy 4 Stars !!read more